Are you kidding me?? PARKER WAS FANTASTIC!!What a gentleman, professional, through in diagnostics, nice person! My machine was not worth fixing so we got a new Maytag right before Thanksgiving..thank you Parker for your honest accesment!!

My whirlpool icemaker has been malfunctioning since January. Several attempts by another company were made to fix it. Will came out from Flamingo. He diagnosed and explained the problem. He advised that it’s only temporary but it is working, hopefully through the holidays. He was excellent and worked hard to temporarily fix it.

Flamingo is amazing! Jesus is the best! Always has taken care of us!

Richard L. Henderson Pembroke Pines, FL 33027 November 29, 2023 Subject: Star Performance of Freddie Raposo of Flamingo Appliance The purpose of this note is to commend Freddie Raposo, technician for Flamingo Appliance, for his dedication and persistence to solve an appliance problem I had. Here’s what happened. In preparation for marketing my property for sale I ordered new Whirlpool appliances (refrigerator, stove/range, and dishwasher. Having bought them from Best Buy, that was my initial contact, but the freezer portion of the refrigerator was not freezing. I was given a number for Whirlpool and the repair assignment was given to Flamingo Appliance in Miami, an authorized factory repair company. Well the technician that was sent was Freddie Raposo and was he a Superstar! Freddie was personal, polite, and most knowledgeable. So he went to work spending well over an hour, performing tests, and diagnosing the problems. The refrigerator side worked fine, but the freezer was hovering around 33 degrees and I was told it should be at zero. Something obviously was wrong. Now Freddie did what professionals do. He didn’t try “bluff” the repair as there certain things he decided to refer to someone at Flamingo. After a rather detailed conversation he held some type of electronic device in his hand, obviously paired with the refrigerator via Bluetooth, and he went through a whole range of diagnostics. He concluded that the factory has miss-programmed an electronic switch and a replacement part would be needed. He ordered it immediately after leaving which sped up the delivery time, and several days later I was notified that the part had arrived and I was to make an appointment. Well, fortunately, Freddie was again the chosen technician, he spent considerable time inside the rear of the unit, and after much effort installed the new part. He then reset all of the instrumentation (I was not touching anything) and indicated by the next day it should be working properly. Well, hallelujah, as this morning the freezer was – 2 degrees and it was fixed. The reason I have taking the time to write this review is to recognize Freddie for his superior performance. Both Flamingo Appliance and Whirlpool should be most pleased to have him representing them! Rich Henderson Pembroke Pines, FL