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Local Reviews
for Pinecrest, FL
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Carol - Pinecrest, FL
Great service
Neuza - Pinecrest, FL
Very efficient and great at explaining what the next steps were
Awful service
Manuela - Pinecrest, FL
After several visits of your technicians and changes of many Spare parts , I do still have the same issue!!! They were unable to fix the problem. It’s very disappointing!!!!!!
Problem not solved after 3 services . I am extremely disappointed !
Manuela - Pinecrest, FL
Brand new washer and dryer have been checked out for repair by your technicians. They were unable to figure out the problem... So after three visits I do still have a wager which doesn’t spin correctly and a dryer which from time to time burn my belongings!!!!! This is very disappointing
Great and fast service
Courtney - Pinecrest, FL
Cecília
Cecilia - Pinecrest, FL
Quick and very well done service
Service visit
Debbie - Pinecrest, FL
Great service
Mírela - Pinecrest, FL
Great service
Carolina - Pinecrest, FL
Great service
Michel - Pinecrest, FL
Good experience
Aylin
Aylin - Pinecrest, FL
AAA+
Hilda - Pinecrest, FL
Great Service..!
Daniel - Pinecrest, FL
Andrew was excellent, conscientious and devoted to provide us with the best possible solution to our problems to fix our appliance
Great Service
Isam - Pinecrest, FL
The technician was a qualified young lady and extremely punctual and her appearance was vets neat. Was a real pleasure to work with.
Ledys - Pinecrest, FL
Helpful
SC - Pinecrest, FL
Our tech Hector was polite and helpful (even washed up b4 touching fridge - wow)! While unable to make the necessary repairs, he successfully diagnosed the issue.
Hector I.
REFRIGERATOR KITCHENAID KSSC48QVS02 "checekd unit costumer complaining the light not working at all also the water taste bad, checked and found filter not in, rteplaced light bulb tested ok"
Christopher P.
WASHER WHIRLPOOL WFW92HEFC0 See tech 23 for details
Jordan R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 replaced both lower and upper wash arms and rear water tubbing. tested washing properly now wash arms were both clogged not allowing water to pass through.
Jordan R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "replaced lower spray arm and also replaced dispenser, tested after no more leak and dispenser working properly."
Jordan R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "when arrived at house customer states much more wrong with unit then listed. dispensor not working. part falling off , not washing properly. and leaking water. tested unit. is leaking from right corner door. found leaking because of lower spray arm isn't moving but shooting water towards base and causing wave effect. will need some time to leak check and also repair inner tubing is coming apart.; ordrng 1 W10861000 (dispenser) and 1 W10837249 (wash arm)"
Jessica L.
ICE MAKER WHIRLPOOL KUIX335HPS00 Customer said that the unit stops making ice and all the ice melts then it won't reproduce. found the ice bin sensor was defective replaced part from stock. unit opps ok fcc; used 1 WPW10511923 (THERMISTOR) from stock
Jordan R.
REFRIGERATOR SBS WHIRLPOOL WRS325FDAM04 "customer complaint aobut water coming out warm. first thing checked temps in fridge and freezer. fridge reading 43 degrees, freezer reading 0 to -1 degrees. unit making ice good. checked water temp is about 55 degrees. water is cold. unit is cooling properly. informed customer this unit doens't have a resivour it had tubbing coiled up in fridge section. once water is taken out the new water has to cool down."
Jonathan M.
WASHER WHIRLPOOL WFW92HEFC0 "Customer complaint unit not spinning out loads. Upon arrival found error code. f3e1, & f8e3. Cleared codes and ran auto test cycle. Unit was not completing full spin cycle. Checked unit back and found that shaft bolt for stator & rotor broke off and is stuck within threading of the tub. Need Tub and stator & rotor to fix problem."
Jordan R.
DISHWASHER KITCHENAID KUDE70FVSS2 detergent staying at bottom not cleaning. found unit fills but don't wash. motor isn't running needs to be replaced is getting voltage. saved est.
Jordan R.
WASHER WHIRLPOOL WFW75HEFW0 "psp parts less then 6 months out of warranty. replaced latch , open drain pump. found cause of problem was bellow in correctly. fixed and tested after working good now."
Jordan R.
ICE MACHINE KITCHENAID KUID508ESS1 too much ice is over flowing. replaced thermistor and UI. UI scode part approved by MT danny. ok now.
Jordan R.
WASHER WHIRLPOOL WFW75HEFW0 "customer states shows error and door locks. f3e1, f9e1, f8e3, f5e2. water level sensor, long drain and over flow condition. cleared codes. ran through diagnositc test. drain pump is not working. psp parts.; ordrng 1 WPW10448876 (switch wl) and 1 W11044559 (hose) and 1 WPW10605427 (pump) and 1 WPW10443885 (latch)"
Jordan R.
WASHER WHIRLPOOL WFW75HEFW0 "customer states shows error and door locks. f3e1, f9e1, f8e3, f5e2. water level sensor, long drain and over flow condition. cleared codes. ran through diagnositc test. drain pump is not working. psp parts.; ordrng 1 WPW10448876 (switch wl) and 1 W11044559 (hose) and 1 WPW10605427 (pump) and 1 WPW10443885 (latch)"
Hector I.
OVEN WHIRLPOOL WOD51EC0AS04 checked unit costumer complaining the glas schatter replaced glass with both seal tested all is working has design no glass inside of the unit all working has design use authorization # wnjyanjwpl1
Jordan R.
MICROWAVE OVEN KITCHENAID KOCE507ESS06 autho ##KN5ZGN5NL2. repaced door and installed new door switches. tested after worked each time no issue. both parts installed. called tech line spoke with david. file #7726370910.
Jordan R.
ICE MACHINE KITCHENAID KUID508ESS1 too much ice is over flowing. replaced thermistor and UI. UI scode part approved by MT danny. ok now.
Jordan R.
WASHER WHIRLPOOL WFW92HEFW0 states is making a noise but is able to still use unit. put unit into a high speed spin. normal sound. no error codes. ran through diagnostic cycle. water valve sounds normal. door latch working. motor and drain sounds normal. ran through a rinse and spin cycle. waited through hole cycle normal sound.
Hector I.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "chcked unit costumer complaining the unit is not cooling at all, found leaks coming from the ref section not coling at all need to be replace the complete ss to correct this issue.costumer declain estimate charge 98 dollars fee"
Christopher P.
COOKTOP-GAS KITCHENAID KGCU467VSS01 Installed screws to hold orfice tested unit with customer present burners are now working ok no issues found
Jordan R.
ICE MACHINE KITCHENAID KUID508ESS1 "autho ##KN64Z00NL2. not cooling. seal system leak. replaced all parts compressor, condensor, gas valve, evap and installed new drier. ran a deep vacuum and checked no leaks. charged system. tested after unit running and buidling from pattern. informed customer wait 24 hours to make ice. all parts covered under extended parts warranty. labor covered by kitchenaid."
Danny D.
ICE MACHINE KITCHENAID KUID508ESS1 tech training - 23
Jordan R.
MICROWAVE OVEN KITCHENAID KOCE507ESS06 states not working. f1e5 stored. cleared and tested working. called tech line spoke with david. file #7726370910. david states unit is working fine but issue still happening. ordering door switches and also microwave door. paige autho #KN5ZGN5NL2 .; ordrng 1 W11241293 (harness) and 1 W10783078 (glass-door) and 1 2mc
Jordan R.
ICE MACHINE KITCHENAID KUID508ESS1 autho #KN52MN4DL1 parts in warranty. return with master tech danny. order seal system. has leak.; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 WP2313624 (condenser) and 1 WPW10534030 (valve-gas) and 1 W10528572 (tube) and 1 w10843121 (drier) and 1 mastertech
Jordan R.
DISHWASHER KITCHENAID KDTE104ESS4 top self is not staying up. . replaced adjuster working now when tested is clicking into place.
Christopher P.
COOKTOP-GAS KITCHENAID KGCU467VSS01 Diagnosed unit found burner can is not siting correctly because orfice is damaged needs a new one ordering part ; ordrng 6 WP3177991 (screw)s and 1 WPW10364555 (holder-orf)
Jordan R.
ICE MACHINE KITCHENAID KUID508ESS1 not making ice. unit was unplugged. plugged in and turned on. water valve is working and so is drain pump. cutting grid is fine. recirculation pump is working too. compressor starts and stays running. water isn't getting cold and evap also not getting cold. unit has a freeon leak. checked under unit has copper tubing broken needs new evap comes with all new tubbing also . part #WPW10218037. evap is still in warranty. customer will call back
Jessica L.
DISHWASHER KITCHENAID KUDS35FXSS3 "replaced upper adjusters on d/w unit opps ok now 15:17, refer to Technical Service Pointer #: W10756177B need to replace upper adjusters use S-CODE –“S23010 for both parts and labor coverage;"
Jordan R.
WASHER MAYTAG MHW7100DW0 tech line spoke with 'joel' file #file#7726147199 was instructed to replace acu and interface at same time. also changed outlet to indipendent outlet. tested after working normal. ui under 30 warranty. was replaced last time.
Jessica L.
DISHWASHER KITCHENAID KUDS35FXSS3 refer to Technical Service Pointer #: W10756177B need to replace upper adjusters use S-CODE –“S23010 for both parts and labor coverage; ordrng 1 W10712394 (adjuster)
Jessica L.
DRYER WHIRLPOOL MEDX655DW0 found unit had clogged vent advised to call a company to have vent corrected
Jordan R.
WASHER MAYTAG MHW7100DW0 cycles jumping around hard to start. called tech line problem with touch panel again. spoke with 'joel'. checked wire harness between touch panel and ACU. all 3 wires are fine. fresh hold button not responding again in touch panel test in diagnostic mode. file#7726147199. checked outlet and made sure unit is on its won breaker. nothing else is connected with washer on power outlet to breaker. was istructed to replace UI and ACU at same time. UI is under 30 day warranty.; ordrng 1 W11029154 (control) and 1 W10748424 (panel control)
Jordan R.
DISHWASHER JENN-AIR JDB8500AWX2 leaking from middle under unit. found unit leaking from sump diverter. customer decline est. also alot of rack parts are plastic a brittle too.
Jessica L.
DRYER WHIRLPOOL WED81HEDW0 assist 23 with 2mc
Jordan R.
DRYER WHIRLPOOL WED81HEDW0 replaced touch panel. wasn't responding properly. ok now. informed still need to clean vent. autho #WMMXAMMNL2
Jordan R.
DRYER MAYTAG MGD6630HW0 f3e3. checked thermistors at control. red-red reading 59.1k and red/white-red/white reading 11.20k. replaced control. thermistors are both within range.
Jordan R.
MICROWAVE JENN-AIR JMW3430DS02 noise when using microwave. autho#JMII700DL2. replaced microwave blower fan. tested after normal sound now.
Jordan R.
COOKTOP JENN AIR JIC4536XB00 autho#jmf1gmfal2. replaced cooktop glass. had crack on front element.
Christopher P.
MICROWAVE JENN-AIR JMW3430DS02 Assistant take 23 look at his notes for details
Christopher P.
COOKTOP JENN AIR JIC4536XB00 See tech 23 for details
Jordan R.
REFRIGERATOR KITCHENAID KUWR204ESB00 vibration noise when cooling. found vibration noise when compressor turns on. installed buffer pads under unit to help absorbe vibration noise. now quiet.
Jordan R.
WASHER KITCHENAID KHWS01PMT2 not spinning and showing an error code. fh. checked hot water is entering unit. checked cold water is also working fine. will need new control also found drain pump is leaking water too.
Jordan R.
WASHER MAYTAG MHW5630HW0 f0e5. states not spinning. found error code f0e5. off balanced load. cleared error code and put into drain and spin to make sure spinning good. panel was replaced sep 12. unit goes into high speed spin just fine. informed customer about loading and proper cycle selction. customer is washing large loads on normal cycle and is also complaint about not spinning floor mats. informed customer not recommended to wash those in unit by manufacture.
Jordan R.
DISHWASHER JENN-AIR JDTSS244GS0 not cleaning enough. found objects clogging drain from working properly. removed filter and cover and cleaned. showed customer also. also showed customer top shelf can be raised if needed to wash larger items. unit is working good.
Jordan R.
MICROWAVE JENN-AIR JMW3430DS02 complaint about noise and also racks. noise coming from cooling fan in microwave. ordered part. also order new rack 1 of the racks isn't able to slid in very tight will damagae liner; ordrng 1 W10838964 (motor fan) and 1 WPW10554526 (rack)
Jordan R.
DRYER WHIRLPOOL WED81HEDW0 customer complaint about water inside dryer and not drying clothes. took pic of water. checked air flow. no air flow at all. unit is not in warranty as shown in dispatch info. customer states unit is less then 1 year old. found needs new touch panel. dryer stacked inside closet. need help to remove and repair. order new touch panel with 2mc. 2 call count tight spot to work don't want to damage anything.; ordrng 1 W10639904 (panel) and 1 2mc