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for Bradenton, FL
Rodger - Bradenton, FL
Part replacement did not fix problem. Dispenser still leaks.
Lorrie - Bradenton, FL
prompt courteous knowledgeable
George - Bradenton, FL
Model Service Provider
William - Bradenton, FL
Mike goes out of his way to explain what he believes the issue is with the appliance and then clearly and effectively identifies what action he's going to take. He freely answers our questions and makes sure we understand. Mike is a great people person!
Great service and fixed it fast!
Jessica - Bradenton, FL
Jason knows his business! He provided excellent service.
Marybeth - Bradenton, FL
Very great technician. Mike know what he is doing.
Micky - Bradenton, FL
Pete - Bradenton, FL
We did not pay for the service. Appliance still under warranty. Technician was very polite.
William - Bradenton, FL
Very good service!
Joy - Bradenton, FL
Hector was great! I’d use him again.
Donna - Bradenton, FL
Techician was very polite, professional & informative.
Great Service from Rob
Sally - Bradenton, FL
Rob was very thorough and explained everything. Very polite and on time.
Jim - Bradenton, FL
Very quick response. Showed up on time.
Dario - Bradenton, FL
We were delivered great service.
Great service; Quick response
John - Bradenton, FL
Excellent service. Knowledgeable tech, very personable.
Pablo - Bradenton, FL
Hector is an extraordinary technician. Was able to effectively solve our service problem, He is extremely professional and courteous.
Cherie - Bradenton, FL
Great Service, Very Professional, pleasant and very knowledgeable. What impressed me the most is how careful they were around my floor, my countertops, and my other appliances as not to damage anything. I would highly recommend.
Sharon - Bradenton, FL
He was prompt and diagnosed the problem and rectified it. Thank you Mike Thomas.
Service was Great
Karen - Bradenton, FL
The gentleman was very polite & knowledgeable!! Would welcome him back anytime!!
With PULTE, there are NO good outcomes. Frige sucks!
Norm - Bradenton, FL
Hector was fine, but when we followed his directive to call a lady named "Becka", at Whirlpool, 24 hours after his visit, is when the fireworks started. The call was answered, eventually, by someone else who had never spoken to Hector, and had no idea which call center (of 3) a 'Becka' might be working at. She tried to handle the call herself, as a newcomer to our one year+ problems. Then I lost it & came close to shouting myself into a heart attack. I hate myself for ever getting involve with shysters like Pulte. You asked -- I told you. The lady who handled the call -- Emma -- couldn't put her finger fully on our issue but eventually got the picture & promised to pass it up the line. Perhaps someone in your company, or Hector, might be able to help Whirlpool understand. Using your standard survey to eval. Hector would not be fair to him. He tried hard but with communications the way they are in these times, most things DO NOT get resolved. e-this & e-that gets us nowhere.
Excellent customer service
David & Stephanie - Bradenton, FL
Damon Grannan was thorough and knew all about the appliance even though it was a new model.
Great, quick service
Linda - Bradenton, FL
As of now, I have not run the dishwasher so I will reserve a final opinion until then.
Joan - Bradenton, FL
guys came in found the problem had to order the part came back next day with the part and back up and running thank you
Barbara - Bradenton, FL
Repairmen were prompt, courteous and professional
Susan - Bradenton, FL
First tech so-so, second tech great
Peter - Bradenton, FL
The first tech determined that a new control board and user interface was needed, with a total cost of over $900. Parts were ordered, and a different tech came to install them, but before he did that, he unplugged and replugged the power cord, after which the dryer started right up. He explained that sometimes a ‘reboot’ such as this is all that’s required. Why the first tech didn’t do that is beyond me. He was ready to do $900 dollars worth of completely unnecessary repair work. Kudos to the second tech for accurately diagnosing the problem and explaining everything.
Jean - Bradenton, FL
David - Bradenton, FL
Great service. Showed up on time and explained everything he was doing. Made sure fridge was working properly!!
REFRIGERATOR KITCHENAID KRSC503ESS00 filter housing was broken filter is stuck won't come out/replaced housing checked ok
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "tried to reset refrigerator at breaker ,per service pointer,repllaced control board,still same thing,replaced light packagein the ceiling of the freshfood section,freezer light is still intermittent needs switch; ordrng 1 WPC3680310 (switch)"
REFRIGERATOR KITCHENAID KRFC300ESS01 "customer stated frost was building up in unit, we determined the issue was the customer was not properly closing door do to flapper being improperly positioned. everything tests fine, job complete."
REFRIGERATOR WHIRLPOOL WRF540CWHZ0 "diagnose unit found that Refrig was making a loud noise due to defective damper control assy, replace damper control and tested all components everything is working as designed,unit is no longer making any abnormal noise."
REFRIGERATOR KITCHENAID KRSF505ESS00 Need to reorder the CV.; ordrng 1 W11159142 (cross over valve)
MICROWAVE OTR WHIRLPOOL WMH31017AS2 "Troubleshoot unit found that m/w was flashing an error code close door due to defective upper door switch, replace upper door switch with truck stock part tested unit several times everything is working as designed.; used 1 W10727360 (MICROSWITCH) from stock"
BELLA KITCHENAID KRFC604FSS00 replaced fresh air cover checked ok
OVEN WHIRLPOOL KOCE500ESS07 Cust stated that the ui panel was not working. Checked oven and seen that the ui panel was bad and will need to be replaced.; ordrng 1 W11093254 (panl-cntrl)
REFRIGERATOR KITCHENAID KRMF706EBS00 Cust stated that the fridge was not cooling. Checked fridge and seen that the control was bad and also leds was not coming on. Replaced controls tested unit and all tested ok at
RANGE WHIRLPOOL WFE975H0HV "Diagnosed unit found that the ui panel was not working properly at times due to loose ribbon cable at ui panel and elec board, repair and reinstalled ui cable also replace both inf switch and tested all components everything is working as designed."
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "customer stated that the unit was unlevel and that it was leaking water from the fresh food section. we determined that the leak was caused by a clogged line. we used a steamer to unclog it, we then used a wrench to level the unit. job complete."
WASHER WHIRLPOOL WTW5000DW1 "customer stated machine was making a noise, we ran multiple cycles through it and determined the issue was drain making the noise bumping into wall. secured the drain, job complete."
REFRIGERATOR KITCHENAID KRMF706EBS00 Unit thawed overnight. Customer likely removed obstruction causing air leak when they emptied unit due to thaw. Ran full diagnostics check to check function of all sensors and thermistors. All checks OK and passed tests. Went over loading of freezer drawers and shelves to minimize risk of reoccurence.
WASHER MAYTAG MVWB765FW0 "replaced control, console and valve, recalibrated washer , put unit through diag and tested"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Cust stated that the fridge was making noises. Checked fridge and seen that the paper on power cord was making the loud nosies. Taped cord and all tested ok at this time.
DRYER WHIRLPOOL WED49STBW1 Unit not heating. Found breaker to unit half tripped. Only 120VAC present at outlet. Reset breaker and verified unit heating properly.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Cust had problem With sensor and frost on evap. Replaced sensor and cover and all tested ok at this time.
REFRIGERATOR WHIRLPOOL WRF535SMBW00 Unit not making ice. ID'd no water present at water supply. Checked accessible shutoffs to see if it was simply turned off. Cannot find where flow stops easily. Customer needs visit from plumber. Collecting trip charge.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "installed new control electronics, tested unit and tests came back fine. unit functioning properly, job complete."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "f5e1 ran multiple diagnostic cycles on the unit, Found that the door was left open cuasing a error code. everything is testing fine. job complete."
OVEN WHIRLPOOL WOD51EC7AS04 "Unit is a double wall oven. Requires appliance to be removed from wall for further testing. Ordering blanket set of parts assosciated with complaint of severe overheating. Will need accurate loaded thermocouple on return trip, as well as 2nd man. 3 count needed on return. Will call for addl labor upon return. Rescheduling call.; ordrng 1 W10864162 (panl-cntrl) and 1 W10842982 (cntrl-elec) and 1 W10883049 (latch-door) and 2 W10859573 (sensor)s and 2 WP4449751 (thrmst-fix)s and 1 2man (2man)"
COOKTOP WHIRLPOOL GCI3061XB01 SR7723610997Installed new module and display again per tech line instruction. Programmed new boards to correct software version. No improvement at all. Same symptoms. F47 code present immediately. Called tech line to report findings. Performed all checks requested. Advised to re-order parts agauin direct from Plainsfield. Called Debbie to get parts ordered direct from manufacturer. Advised it is not possible due to no stock of module. Called trade partners. Advised customer needs to seek exchange of unit through dealer. Authorized for double labor due to time spent on call. File number and auth number listed.WHS6100ML2
DISHWASHER WHIRLPOOL WDT720PADM2 Cust stated that the dishewwasher upper rack stopper was falling off. Checked dishwasher and seen that the stopper off readjusted stopper tested upper rack and all tested . 1 year extended warranty
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "removed evap cover and replaced thermister,tied down per service training using aluminum foil tape and wire ties/checked ok"
DISHWASHER JENN-AIR JDB8700AWS0 "Found the wheels for the lower rack are coming off. Installed the new wheels. The lower rack now slides in and out. Tested unit, checks ok."
COOKTOP WHIRLPOOL WFE515S0EW0 "Unit remains on high. Installed new burner and infinite switch. Did not improve symptoms at all. Old switch visibly shorted and smells cooked, and is burned. Replacement of both parts still allows burner to power on, but on high only. Need to re-order infinite switch; ordrng 1 WP3149400 (switch-inf) and 1 W10844298 (harns-wire) and 1 W11047722 (elmnt-surf)"
DRYER WHIRLPOOL MEDC465HW "FFC: Inspected unit found that electric dryer front panel was dented and scratch from factory, replace front panel and tested all components everything is working as designed."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "replaced valve, hose , drain pump, put unit through diag and tested"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found both door handles are chipped. Replaced both door handles. Tested unit, checks ok."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Please submit new claim : Troubleshoot unit found that aguer motor was not working due to it being cease, replace top plate aguer motor and shaft due to old parts being defective tested all components everything is working as designed."
DRYER WHIRLPOOL WGD7500GC0 "Diagmosed unit found that gas dryer was not heating , due to red wire at thermostat was not connected, repair and reinstalled red wire and tested all components everything is working as designed, also install it vent hoses properly."
DISHWASHER WHIRLPOOL WDT720PADM2 Cust stated that the dishwasher will not wash dishes and seen that the motor was bad and also will need sump housing due to small leak.
WASHER WHIRLPOOL WTW4800BQ1 "replaced shocks, recalibrated control and tested"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Unit sheeting ice in bottom of freezer. Ordering parts to rework defroster and drainage system, as well as parts for dispenser issue. Rescheduling call.; ordrng 1 WP2304888 (fitting) and 1 WP2323198 (heater) and 1 W11093842 (door-ice) and 1 WPW10397958 (cntrl-elec)"
RANGE WHIRLPOOL WFE550S0HZ0 "Installed the new brackets, glides, panel, and drawer. The right side is not flush with the oven. The oven cabinet is not squared. Spoke with Rich at tech line. The product is deemed non-repairable. The Customer can contact customer relations at 1 (800) 253-1301. File number 7723606457"
REFRIGERATOR KITCHENAID KFIS25XVMS "customer stated unit stopped cooling, checked unit ran diagnostic and unit appears to be functioning properly at this time. job complete."
DISHWASHER KITCHENAID KDTE104ESS4 Cust stated that the dishwasher was not drying. CHecked dishwasher and seen that the dishwasher was working correctly and customer will need to use rinse aid.
WASHER MAYTAG MVWX700XW2 "washer would not go into spin, after diagnostic check and inspection we found that the harness was ripped, we reattached harness, functions tested the unit and it is functioning properly. job complete"
REFRIGERATOR FD WHIRLPOOL WRF560SEYM05 Unit fill tube frozen over and entire freezer bottom sheeted in ice. Requires replacement of fill tube and water valve. Ordering parts.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10601149 (fitting)
DISHWASHER WHIRLPOOL WDF730PAYM1 "Troubleshoot unit found that dishwasher is not washing properly also the bottom tub frame its wrap and defective sump pump motor its leaking from the bottom, will need to replace the tub frame and pump wash motor give a estimate to customer."