If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator,
you can count on Flamingo Appliance Service for a quick solution.
To get started on your service request, simply select the state where service is needed:
APPLIANCE REPAIR COST
Trip & Diagnosis: $98.00
Additional Appliance: $39.95
*Labor is based on the repair(s) and will be provided by our technicians at the time of diagnosis.
Trip and diagnosis Fee: Our trip and diagnosis fee is $98.00 for the first appliance. Other appliances diagnosed while our technician is in your home, will be subject to a $39.95*fee
*For additional appliances, the diagnosis and trip fee of $39.95 is waived if you approve the estimate for repair of the appliance.
If you decline an estimate, your trip and diagnosis payment is valid for 30 days from receipt. You have 30 days to approve an estimate. If you call outside of those initial 30 days to approve an estimate, your repair might be subject to a second diagnosis fee.
Cost of Labor: Our labor diagnoses are based on the job required of our technician. Our labor rates are based off industry standards and not on an hourly basis. Our technicians are trained professionals who undergo yearly training and have our entire organization’s support on the field. We stand behind our work and are 100% insured. Each truck is stocked with commonly used parts and we provide every technician with top of the line technology in order to deliver service that is efficient and effective.
Parts: We only use components sourced from the manufacture or authorized distributors. Because of that, all parts are carry a one year warranty!
Warranty: Our COD work is backed by a 1 year warranty* on PARTS and LABOR.
Our in warranty work has a 90 day warranty on PARTS and LABOR.
The warranty is valid for same issues only. If your appliance has a different and unrelated problem, we will provide you with a quote for the additional repair. Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
We are always looking for more talent to join our team and we will train you, also continuing education throughout the technician’s career.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.
Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.
DAY OF YOUR APPOINTMENT
Even though we provide a timeframe for your appointment, we also allow you to track your technician's progress allowing you to better plan out the rest of your day! The technician will call when they are on their way to your home.
YOUR APPLIANCE’S AGE
If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.
If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.