for Xavier R
Not the greatest
Kelly - Naples, FL
Xavier has been out to my house 4 times and the dryer still isn’t fixed correctly. It’s been over a month of going back and forth with whirlpool to reschedule appointments. After his last visit i was extremely upset with him telling my husband “I must’ve overloaded the dryer and that’s why it keeps breaking” it’s never worked almost immediately after he leaves. I’m currently waiting for my next appointment on Monday which will make it 6 weeks without a dryer and my 5th visit with a flamingo tech.
Mimi - Naples, FL
Xavier was a perfect gentleman and so knowledgeable!
Nancy - Naples, FL
Professional knowledgeable and timely the best!!!
They were a little lacking in the communication as they came on a different day than they said they were coming . As far as the tech he was very knowl
Joseph - Naples, FL
Outstanding.....also a fine young tech.
Joseph - Naples, FL
no service was done
Wes - Naples, FL
did not attempt repair on my kitchenmaid refrigerator because one of the parts has been discontinued. I had to buy a new refrigerator and still had to pay for service call. kitchenmaid didn't offer any loyalty assistance with my purchase. so, overall, very unhappy with the outcome.
Charles - Naples, FL
Gene - Bonita Springs, FL
Caridid - Naples, FL
Xavier was so professional. I'm so glad with him
Karen - Naples, FL
Robert - Fort Myers, FL
Xavier was a fine technician, your company should be very honored to have him as an employee.
Nancy - Naples, FL
Xavier goes above and beyond and is pleasant , personable, extremely competent, and an excellent representative for your company. Wish more people were like him !
John - Naples, FL
Understood the problem. Unfortunately, the slow drying problem is just the new reality.
Jane - Naples, FL
Had to reschedule due to no parts available. Tech said he would arrive. Edited 10 am. Then the day before told it would be 1-4pm. Customer service refused to move to morning. Had to reschedule appts. Then told by tech it wasn’t dryer but a cap that needed to be removed from pipe. 3 week process!! Not happy with miscommunication and refusal to have tech come in am.
Paul - Naples, FL
DRYER AMANA NED4655EW1 "installed new parts in the unit as the motor pulley and belt, ran the unit cuople times working ok, job completed."
DRYER MAYTAG MGDB835DW4 "at arrival customer stated that unit wasnt heating up again, found vent still clogged the unit is reaching 350 degrees of heat and working perfectly fine, job completeed."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "at arrival customer stated that unit wasnt drying the items good and also the unit wasnt drain out the water, went to test mode and found error code realted to the heat element , checked underneath and found disconnected plugs reconnected back ran 1 cycle heat element turned on and working ok, found forgeiner object inside the drain pump, removed it unit draning the water withpout problems, job completed."
WASHER WHIRLPOOL WTW5840BC0 "at arrival customer stated that unit was leaving residues around the inner basquest, found inner and exterior basquest clogged and water valve damaged, customer wants to get a new unit, job completed."
REFRIGERATOR KITCHENAID KRFF707ESS01 proper info is in the ticket customer rs this coming saturday; schdld next appmnt for 2/22 SAT !
RANGE WHIRLPOOL WFE510S0HW1 "installed new glass cookto in the unit, wotking ok, job completed."
REFRIGERATOR WHIRLPOOL WRS526SIAE00 "installed new diffuser and adjusted the right door, cjhecked the unit working ok, job competed."
DRYER WHIRLPOOL WED5800BC0 "at arrival customer stated that dryer wasnt heating properly, went to tets mode found error code related to the vent clogged, advsied customer to get a vent cleaning company, job completed."
COOKTOP KITCHENAID KECC664BSS00 "installed new siwrtches in the unit, ran the unit twice working okl job completed."
REFRIGERATOR KITCHENAID KSSS36MHX000 check tech 83 notes
REFRIGERATOR KITCHENAID KRFF507ESS01 "at arrival customer has the same problem again, called tech line spoke with TJ got file number 7727126824 this unit is not repairable, called lowes spoke with kent they gonna call the customer and give them a new kitcheaid, job completed."
WASHER WHIRLPOOL WTW4816FW2 "installed new water valve, ran the unit twice working ok, job completed."
ICE MAKER KITCHENAID KUIA15NRHS11 "at arrival customer statwed that unit wasnt making ice, found drain pump and control damaged, parts are not longer avaible and cutomer wnats to get a new kitchenaid , job completwd"
DRYER MAYTAG MGDB835DW4 "installed new ignitor in the unit, ran it three times working ok, job completed."
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "at arrival customer stated that he didnt see any problem with the door but the supervisor from pulte he detected a dent in the froon left door, chekced the door and theres not any dent on it customer also agreed with me about this the shape of the door is normal and nothings wrong with it, adjusted the doors and got it level both, job completed."
REFRIGERATOR WHIRLPOOL WRS311SDHM02 door came defective ordering new one; ordrng 1 LW11259517 (door)
RANGE WHIRLPOOL WEE745H0FS2 "at arrival customer stated that cooktop glass was unbalanced and loose, found both screws that holds the glass attached to the gabinet frame, installed both screws, checked the glass looks ok now, job completd."
FREEZER WHIRLPOOL GI6SDRXXY07 "at arrrival customer stated that unit wasnt making any ice and door wasnt closing properly, installed new parts, checked the unit qorkin gok, job completed."
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "at arrival customer stated thta unit was ice build up and not cooling well , found drain tube clogged, poured hot water inside of it drain out ok now and unit is cooling properly"
DRYER WHIRLPOOL WED5000DW2 "installe dnew themrostats in the unit, ran the unit couple times heating up great job completed."