"Q1: No, Q2: No. Checked unit and found slides are sticking, not sliding properly after last repair. Unit needs new slides. Crediting previous labor collected to new repair charge. Customer will call us back when they are back in town. No signature due to Covid-19 protocol."

"Q1: No, Q2: No. Replaced evaporator coil and compressor. Charged unit with 7.5 oz of R134a. Tested unit, functioning properly at this time. Told Customer to allow 24 hours for unit to cool down to set temprerature. No signature due to Covid-19 protocol."

"Q1: No, Q2: No. Replaced defective control board, user interface and latch, authorization # w10kip1apl1. Unit is now functioning propelry. Could not secure old parts due to roaches. No signature due to Covid-19 protocol."

"Q1: No, Q2: No. Called partner team and spoke with Alana, authorization # w10kip1apl1. Unit needs new controls. No signature due to Covid-19 protocol.; ordrng 1 W11419051 (Control) and 1 W11478525 (Panel) and 1 W11396717 (Pump)"

"Q1: No, Q2: No. Checked unit and found defective motor, wire harness and control. Replaced parts and tested unit. Functioning properly at this time. No signature due to Covid-19 protocol."