"no signature due to covid-19. Q1 no, Q2 no. arrival and customer complaint the unit is shaking really bad when on spin. run diagnostic and found no error code. run testmode cycle and found the unit is shaking so bad. adjust all feets now they all level. test unit again it works fine no shaking no more."

arrival and customer complaint the unit has error code F8E4. inspect the bottom of unit and find the flood pan with full of water. water leaks from inlet valve. tight it up and test unit again now it wont leak no more.

"no signature due to covid-19. Q1 no, Q2 no.arrival and customer said the unit make rattle sound. open the back panel and found the 2 metal touching eachother and make rattle sound when copressor start. isolate the 2 metals with insolator and run compreesor again now it wont make sound no more"

"no signature due to covid-19. Q1 no, Q2 no.arrival and customer said the there is a leaking. run diagnostic and no error. run testmode cycle completely there is no leaking but water wont drain out. check disposal and found there is a blockage outside where the drain hose connected to. remove the blockage and test it again. now the water drain out properly."

"no signature due to covid-19. Q1 no, Q2 no. arrival and customer said the unit is not heating at all. run diagnostic and found the error code f5e1 related to latch short or open. run the whole testmode cycle and found the heat come on at the end. let customer know that we are going to order parts for them; ordrng 1 W11175771 (inlet valve)"