Matt was congenial and seemed knowledgeable, and found the problem quickly. Once found, he shared a lot of information as well as what the cost would be, then suggested i call customer service and ask for a labor and parts authorization since my washer was quite new - way too new for the big problems he discovered.

I love it when I am assigned to Matt. He is such a nice man, so polite and knowledgeable. He always takes his time and I feel very confident when he leaves that I have just gotten the BEST technician ever!! Please always send Matt or Anthony to our house!! Linda Grogan

Great experience, the parts worked, Matt answered my questions, no problems at all. Thank you so much for helping me out with this repair. You have definitely been added to my call list for any problems I might have in the future.