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for Venice, FL
Steven - Venice, FL
Tony has been quite responsive to an ongoing washer problem. Unfortunately, while the service was excellent, there must be a problem with the new electronic board that was installed as the washer is still working properly. Not Tony's fault.
Sharon - Venice, FL
The service rep arrived on time, was very knowledgeable and helpful in resolving our issues.
Kelly - Venice, FL
My technician was super nice and very personable. He fixed my washer quickly and gave me goid tips for maintenance.
Michael - Venice, FL
Thanks for fixing my dish washer, Sharon is especially happy
Grace - Venice, FL
Professional. Seemed very knowledgeable. Personable.
Always Friendly, Professional & Knowledgeable
Michael - Venice, FL
Antonio is the type of serviceman that you wish you could have for everything. He is enjoyable to talk with and passionate in customer service.
Great service, on time, even found a potential problem unrelated to the service call (water connection to refrigerator was very loose and would have
John - Venice, FL
Kristien - Venice, FL
Tammy is a true professional and she took care of my problem. She arrived on time, was well prepared snd took the time to explain the reason for the breakdown. She was very neat and clean and even offered some tips on the exterior maintenance of my stainless steel appliances to keep them looking nice! I wish that there were more people like her that are customer focused. So refreshing!
great service and attitude
Roger - Venice, FL
Anne - Venice, FL
Great service & skills, knowledgabe and courteous
Vickie - Venice, FL
Tony always does a great job. He knows what he’s doing and he’s very efficient.
John - Venice, FL
My only complaint was the tech was 1/2 hour late for the initial appointment. The cost was free as it was a warranty repair. They called the night before to let us know the arrival window of the tech.
Larry - Venice, FL
Very satisfied with the service from your serviceman.
Sarojini - Venice, FL
Gerald - Venice, FL
Great service person. Hope you send him if we ever need service gaian. THANKS
Kevin - Venice, FL
Antonio was GREAT and answered all our questions THANK YOU ANTONIO !!!!
Rose - Venice, FL
The technician that I had was very nice an experienced. He completed the job at a reasonable amount of time.
Eleanet - Venice, FL
Repair man Tony was professional. Explained everything.. gave us suggestions to help with issue. Great service...
Excellent service- the best
Peter - Venice, FL
On time, polite, friendly but right on task. Chris is knowledgeable and competent. Totally professional.
Excellent craftsman, polite, professional
Nancy - Venice, FL
Greg - Venice, FL
The technician was extremely knowledgeable and kind.
Sticky Microwave door switch
Lawrence - Venice, FL
Excellent service/repair provided next day. Over all satisfied with cost of repair (out of warranty) but the trip charge of $98 seems a bit too much.
Jim - Venice, FL
Very friendly and professional service.
great job by Antonio! He explained everything he was doing and why!
John - Venice, FL
Note that this wasn’t Antoinio’s fault but It was frustrating to have the yellow hue inside the referigerator caused by the LED lights but not correctable due to the model design! Neither my wife or I happy with this!! We gave “Excellent” ratings for Antonio. It would be a “Below Average” if we were responding to the refrigerator’s model design!!
Jacaranda - Venice, FL
Did not fix fridge. Had to sit all weekend until following Tue before I was offered another service call. This meant I lost all of my food in fridge a
Unhappy - Venice, FL
Very unhappy. on service day Thursday was told to call back on Friday and would get a visit scheduled if it still wasn't working. Called 8 am on Friday but first opening was following Tuesday. If you are not able to come on following day, don't schedule repairman. Or hire someone who knows was they are doing. Sat with broken fridge / freezer. Person who answers calls is also unprofessional and not helpful.
Tony’s the best!
Patricia - Venice, FL
short and sweet
David - Venice, FL
rep arrived could not find issue and left. I did have a video of the sound to share what we have seen. out of the house and 10 minutes,
RANGE WHIRLPOOL WFE525S0HV1 "Customer states that unit is not properly cleaning minerals out of the glass, showed customer how to heat glass top, and use a razorblade to clean minerals out of the glass. Customer also was curious as to why her oven squeaked. Found element mount is shifting, this will stop after unit settles."
WASHER WHIRLPOOL WTW7040DW1 cust complaint stops at 18 min does nothing--replaced main control elec test and calibrated ok
WASHER WHIRLPOOL MHW3505FW1 cust complaint umnit leaking from bottom--replaced defective water valve assy test in diagnostic unit ok
VENT HOOD KITCHENAID KVUB606DSS2 hood glue & adhesive need removed--try to clean surface on base took glue off but still left some pot marks from glue base is damaged cannot order basde assy the whole unit needs to be replace---called tech line he said cannot order base assy file# 7723622016
DISHWASHER WHIRLPOOL WDT720PADM2 "fcc not washing f5e1, sump not comming on, replaced sump tested and unit is running as designed, ran diagnostic to calibrate owi. left part with cust"
DISHWASHER KITCHENAID KDTE104ESS4 cust complaint door pop open--replaced top rack rails test ok
REFRIGERATOR WHIRLPOOL WRV986FDEM01 cust complainyt no ice--replaced both icemaker test valves ok check bin sensor is ok unit ok
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "refer door issues rh door has no catch when opened, when closed lh door pops open please call . . .level unit and adjusted doors test ok"
DISHWASHER IKEA IUD8555DX3 cust complaint leaking under unit--did test the wash pump no good--order pump; ordrng 1 W10904995 (pump&motor) and 1 W10866130 (cntrl-elec) and 1 WPW10705575 (sensor)
WASHER WHIRLPOOL WET4027HW0 cust complaint wont spin--try to test in diagnostic unit just shuts down--ordering control and capictor lid lock ok; ordrng 1 W11176458 (control elec) and 1 W11158830 (cap)
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 cust complaint frz door loose---tighten screws to hold door to frz door rails test ok
WASHER WHIRLPOOL WFW90HEFW0 csi washer fills then lights all are flashing and then shuts down--replaced main control board test ok
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "food freezing in ref section, found baffle only partially closing and ref temps too cold called aig spoke to Bertha authro whskt00mpl1; ordrng 1 W10572852 (diffuser) and 1 W10316760 (thermistor) and 1 W11088499 (cntrl) and 1 W11027664 (ui)"
REFRIGERATOR WHIRLPOOL KRFF507HBL00 "Customer states that drawer is broken, replaced drawer, raised fridge just a little to tilt so drawer doesn't fall back."
DISHWASHER KITCHENAID KDTE104ESS1 "Installed new control, and UI, ran unit, test and check okay. Advised customer the first cycle will be about 5 hours long to calibrate machine."
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "no ice, water pouring down front of unit, found fill cup frozen, removed ice maker and all ice reassembled and tested through fill. unit is running as designed"
WASHER MAYTAG MVWX655DW1 "Customer states that unit is non-responsive. Control packed was already used, sent off to DR/RL for investigation. Was able to recalibrate control board, and run unit. Test and check okay. Unit is working properly now."
REFRIGERATOR WHIRLPOOL WRS315SDHM00 cust complaint both refrigerator doors have streaks---checked both doors the surface does have streaks recommended cust to buy noxxon cleaner test unit ok if problem comes back needs both doors--part# LW10912075---right door----# LW11025559---left door---# W11223753-name plate
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 fcc temps are fluctuating cust took temps every 1/2 hour or so. advised cust temps will vary.unit is running as designed
RANGE WHIRLPOOL WFE550S0HZ1 cust complaint outer door comming off--repair oven door test ok if problem comes back needs outer door # W11249559
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 complaint damaged right door--replaced frig door test ok---
DRYER WHIRLPOOL WED5000DW2 "timer hard to turn replaced timer and nob, tests ok"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 cust complaint noise making loud noises---repair damper or diffuser control was getting stuck test ok
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 cust complaint condensation front of dispensor side of frz door and top liner door--silicone liner and cabinet also slicone seal--re-order another door called tech line file# 7723599817; ordrng 1 LW11026425 (frz door)
DRYER MAYTAG MEDX655DW1 replaced motor and tested. unit is running as designed
REFRIGERATOR WHIRLPOOL KRSC503ESS00 cust complaint no cool in frz---replaced main control elect test ok
RANGE WHIRLPOOL KSGG700EBS1 "Customer states that while cooking a soup for a long period the unit started to shoot a flame out of the FL knob, customer removed knob and blew out flame, has not been using range since. Explained to customer we will need to replace the orifice head, and manifold, and to not use unit until then. Turned off gas supply to unit.; ordrng 1 W10552123 (holder-orf)"
DISHWASHER MAYTAG MDB8959SFZ4 cust complaint top upper rack rail broken---replaced up-dated rails this problem bieng going on since in-warranty--called partner team for coverage auth # mhqpm00epl1
WASHER MAYTAG MVWC400XW4 cust complaint leaking inside unit--replaced water valve test and calibrated ok
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 cust complaint no light inside frig--replaced led supply board test ok
DISHWASHER KITCHENAID KDTE104ESS4 cust complaint not washing--order wash pump; ordrng 1 W11085683 (pump&motor)
WASHER AMANA NTW4605EW0 cust complaint lid lock failed--replaced lid lock calibrated unit ok
DISHWASHER WHIRLPOOL WDTA50SAHW0 cust complaint not drying--check heater element in diagnostic test ok calibrated unit ok
WASHER WHIRLPOOL MVWC565FW1 cust complaint not starting---found bad capictor repair connecto to cap test and calibrated ok
WASHER WHIRLPOOL WFW75HEFW0 "water leaking from the bottom, found all hoses good and tub ran machine and found hot water valve leaking; ordrng 1 W10599356 (water inlet valve)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 cust complaint too cold--order control and diffuser check sensors all ok; ordrng 1 W11035841 (control elec) and 1 W11164593 (diffuser)
ICE MAKER WHIRLPOOL WRX986SIHZ00 "Customer states that unit does not dispense ice. Auger motor is missing shaft, ordering auger shaft.; ordrng 1 WPW10347114 (shaft)"
DISHWASHER KITCHENAID KDTE104ESS4 cust complaint door pops open--order rails upper; ordrng 1 w11259785 (rails) and 1 w11259786 (rail)
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "fcc no ice, found icemaker not cycling, replaced and tested through fill. unit is running as designed"
DRYER WHIRLPOOL WED5000DW2 TIMER TOO TIGHT; schdld next appmnt for 12/4 TUE !