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for Tampa, FL
Amy - Tampa, FL
Tom is terrific
JennAir Owner - Tampa, FL
Tom was a great technician. He fixed my water dispenser quickly and was conscious to clean up a mess. He gave me maintenance tips ho how to keep my freezer and dishwasher working well. He called when he had a cancellation so that I was able to move my appointment to a more convenient time. Well done.
Karen - Tampa, FL
Very professional warranty repair
Mrchris - Tampa, FL
Changed service time
Lily - Tampa, FL
Service was great, oven repaired. However on both the appointments, the first to diagnose and the second to actually repair, the “window of service” was changed. The original window was a 4 hour spread and I planned my day accordingly to be home. Then, once the morning of and once the night before, I was given a new window. That is unacceptable.
great young man, He knows his stuff.
Robert - Tampa, FL
Miguel was a very nice young man. He is very good at his work.He did a very good job for us..Thank you for your help.
Great and friendly service
Karen - Tampa, FL
Really wonderful service. Listened to my concerns. Very helpful. Great worky
Deplorable service. Worst ever!!!!
Richard - Tampa, FL
Bob - Tampa, FL
Service Man was on time and took care of the problem. Nice job
Very good service
Franklin - Tampa, FL
Gary S - Tampa, FL
Punctual Professional Dryer Repair
Jeannie - Tampa, FL
The Best Service! Joseph had to repair a problem that Field’s Factory didn’t do right. I will definitely request Joseph if I ever have anymore problems. Many thanks to him.
Farooq - Tampa, FL
Very Nice Gentlemen
Very good service
Duplicate - Tampa, FL
Great Service. Courteous Technician
Mark - Tampa, FL
The technician called before arriving, was very efficient and courteous.
Kaitlyn - Tampa, FL
He was great, friendly, on time and very knowledgeable
Patricia - Tampa, FL
First class service
Gerard - Tampa, FL
Arlene - Tampa, FL
Miguel was honest, respectful and knowledgeable. My machine was pretty much dead and he was honest about it.
Stephanie - Tampa, FL
We had issue after issue with trying to get the part ordered and having someone finally come fix the problem. I had to reschedule with them 5 times due to their problems before the problem was fixed. All I ever got was an I'm sorry. Meanwhile they expected me to have an entire day to give them to schedule and stated they would contact me the day before to give me a window. But they never called, I waited and when I called them to inquire they would state the problem and want to reschedule. I will never use them again!! I only give a second star due to the guy who came to fix it was pleasant and fixed the problem.
Felicia - Tampa, FL
Paige - Tampa, FL
Joseph - Tampa, FL
Miguel was a great representative of your company
Rude and inept
Wilbur - Tampa, FL
The technician was rude, damaged the cabinetry and provided NO service. He left the home in disarray without communicating with the homeowner.
Franklin - Tampa, FL
Miguel was very knowledgeable and professional in competing the repair of my appliance.
Ronald - Tampa, FL
Carrie - Tampa, FL
Miguel is awesome!
Sean - Tampa, FL
Miguel is very kind, generous, communicative, and works around your schedule. He’s also very knowledgeable and patient. Give the man a raise!
DRYER WHIRLPOOL WET4024HW0 Found the dryer door switch to be broke. Apartment building had the door switch(see quikpic). Installed new door switch part number WP3406108. Installed and tested and unit is functioning as designed.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Leveled the doors and the handles are not lined up correcctly. Called tech line talked to Leon SR# 7725644077 was told a 1/8" difference is still within specs. Unit is functioning as designed.
WASHER WHIRLPOOL WFW92HEFW0 Unit has wear and tear on shocks. Removed the old shocks and installed new ones. Tested unit and it is now fully operational.
DRYER WHIRLPOOL NED4655EW "Replaced the fuse, motor and wheel. Tested and unit is running, heating, and functioning as designed."
WASHER WHIRLPOOL WET4024HW FCC--Ran unit on test mode. Everything is operating properly. Advised customer of use and care.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced ui also found the freezer gasket not sealing correcctly. Put some permagum at the right top corner to help gasket seal correcctly. unit is functioning as designed.
REFRIGERATOR KITCHENAID KRFC704FBS01 Brightness setting for the user interface concern. Door sound concern with alarm. Joel-- File# 7725659258-- Advised of use and care. Unit is fully operational.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found the freezer door to be rubbing while closing not allowing the door to close completely. Found on the the washers to be in the wrong place. Uninstalled the freezer door and installed the washer in the correct location. Door now closes like it should. Uni is functioning as designed.
WASHER WHIRLPOOL WTW7300DW2 Error code F5E3. Replaced the bad lid lock. Tested and unit is functioning as designed.
WASHER WHIRLPOOL MVWB766FW1 Unit is not operating properly due to latch and control. UI is not allowing input. Removed the old UI and installed the new one. Calibrated and tested. Unit is now fully operational.
MICROWAVE WHIRLPOOL WMH78019HZ0 Spoke with Lisa File# 7725644993 Authorization # wlq8ulqwpl1-- Microwave has a burning smell when heating up the unit. Found that when the unit runs one of the kitchen outlets begins to arch and produce burning smell. The microwave can be used and is fully operational.
WASHER WHIRLPOOL WTW4815EW1 "Found unit to be stuck in middle of a cycle, draining. Pushed cancel. Checked and no error codes. Ran diagnostics and unit tested good. Recalibrated and unit is functioning as designed."
DRYER AMANA NED4655EW1 FCC- Long dry times due to the cycling thermostat. Removed the old one and installed new one. Tested unit and it is now fully operational.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Replaced the evap and compressor. Tested and held pressures. Put 5.3 oz of R134 into system. Tested and unit is cooling and functioning as designed. Informed customer do not restock fridge for 24-48 hours.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 DO NOT SPLIT LABOR!!!!!!!! ss training with joey.
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced both control boards due to the time being 15-20 mins different. Tested and unit is functioning as designed.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Temp in the freezer is at 40F --- Refrigerator is at 48 fresh food-- The unit is not cooling due to the evaporator has restriction. Ordering the evap and the compressor.; ordrng 1 W10879296 (compressor) and 1 WP2188822 (evaporator) and 1 sstech (ss tech)
RANGE WHIRLPOOL WFE505W0HS1 rear left burned not working. error code F1E0 ordering new element and control. Found dead roaches on control and on the burner elements. Call PT to document talked to Nancy- Customer will have to provide proof that the house is/has been sprayed before we can continue with repair! SR# 7724316586; ordrng 1 W11314391 (control) and 1 W11171119 (elmnt-surf)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 found the bi-metal to be open. Needs new harness. Please allow extra labor to thaw unit out completely.; saved tckt
DISHWASHER WHIRLPOOL WDT970SAHZ0 Spoke with Nancy Autho# wWLRBLRNL2 Uninstalled the dishwasher to gain access to the screws to the right hand rail The rail was not allowing the unit to fully extend in the upright position. Removed the right hand rail and installed a new one. Also the motor is not washing. Found code for the switch . Ordering the switch.; ordrng 1 WPW10195039 (switch) and 1 W11087376 (sump pump)
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Allow 2 call counts!! Unit is not cooling -- Martha File# 7725644554-- address is update in the system also good issue date is 11/05/18 --- Customer has proof of purchase-; ordrng 1 W11333076 (UI) and 1 W10865318 (fan) and 1 W11039890 (control) and 1 W11099702 (UI) and 1 W10889360 (cover)
COOKTOP WHIRLPOOL WCE97US0HS00 Service pointer=W11392887: claimfor labor-R15053 Called tech line talk to Chris SR# 7725645934 was told to replace the control board.; ordrng 1 W11259509 (Control) and 1 W11259510 (control)
WASHER-TOP LOAD WHIRLPOOL WTW5000DW1 F9E1and F5E1. Unit drain is long line. Needs new pump and lid lock which I will use on the return trip; ordrng 1 W10876600 (drain pump)
COOKTOP WHIRLPOOL WCE97US0HS00 Ui turns on but no burners will turn on. Talked to Bruce. Was told to check and see if have enough power.Can not pull unit out due to power being to short. need 2nd man. SR# 7725667399 Called PT talk to= Lainey autho=WLRSR00NL2; ordrng 1 W11259510 (cntrl-elec) and 1 W11259509 (control) and 1 2man (2man) and 1 ovendolly (oven dolly)
MICROWAVE OTR WHIRLPOOL WMH32519FS1 Microwave is not heating properly. Removed over the range unit. Customer had to go and pick up the kids. I was unable to complete the call. If possible will return today to complete the call out. All I need to do is reinstall the microwave. Keep in mind this is 1 of 2 appliances here at the home.; saved tckt
REFRIGERATOR JENN-AIR JS48SEDUDW20 "installed enw smart valve, ran 3 full cups f water with customer dispensing while checking valve, found no leaks at alla nd found unti is proeprly reading on ui for measured water amounts being dispensed"
DRYER WHIRLPOOL WETLV27HW0 FCC-- Installed the switch due to the unit not starrting. Tested & passed.
COOKTOP WHIRLPOOL WEE510S0FS2 Nattley from PT gave autho for extra labor. WLPOQLPAL1 replaced the wiring harness for the control board to the burners. Tested the unit and the unit is now fully functioning as designed.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 FCC--Unit is not cooling properly. Reset functions on the unit. Inspected unit and advised customer of use and care. Unit is now fully operational.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replaced the ice maker in freezer and dispenser motor. Tested ice maker and is working correctly. Also, tested the dispenser and unit is dispnsing ice. Unitt is functioning as designed."
DRYER WHIRLPOOL WED4616FW0 Found the unit to be heating but customer stated takes long dry times. Found water in the vent line from dryer to wall. Informed customer they need to talk to their landlord about getting the vent system cleaned. Unit is functioning as designed.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Replaced ice maker, chute and seals. Tested dispenser and ice maker and unit is functioning as designed."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 WLPWZLPXPL2==Had to manually completely thaw out the evap in the RC section. Replaced the evap fan/harness. Tested and unit is cooling and functioning as designed. Called Whirlpool AIG to get extra labor talked to Dakota= WLPWZLPXPL2 WAS ON HOLD FOR 20MINS; used 1 W11033168 (harness) from stock
REFRIGERATOR KITCHENAID KRFF707ESS01 Tech line talked to Edd. Run test 5 SR 7725639296 Had to completely thaw unit out. to run tested tech line wants me to. Found the thermistor on the fridge evap to not be in proper location and to be extremely loose not making a good connection on the evap. Ran test 4 in diagnostics. klq1500dpl2-----Spoke with Jackie from PT. Unit passed test 4 in diagnostics. Unit is now functioning as designed.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "SR# 7725633106, autho-WLPJMLPNL2. freezer temp 34 degrees and fridge temp 43. Found partical frost pattern on evap. Checked amps at compressor only got .67. Called tech line talkked to Robert. Informed Robert of my finds and he recommends sealed system replacement. SR# 7725633106, Stacy from PT for extra labor= WLPJMLPNL2. Called MT/JD to schedule this call with him and he said it was okay. Also, customer is going to try to get unit replaced since it has been less then 30 days. Customer will call to cancel appointment if the unit gets replaced.; ordrng 1 WP2188822 (evaporator) and 1 W10507884 (compressor) and 1 WP978025 (valve) and 1 W10771114 (drier-tube)"
RANGE AMANA WFE505W0HS0 "Front right burned has a chip on the glass. Called Asurion and talked to Linda. Was told this is a cosmitic issure and not covered, but to take pics and they will review them(See quikpics)! Customer told me she was cooking and heard a sound and lifted the pan and see the chip. The pan she was using was an older alumiumn pan that was too big for the burner. Linda told me Asurion will review pics and contact customer in a few days, but will cover the diagnostics trip. Unit is functioning as designed."
WASHER MAYTAG MVWB850YG0 "found bearing bearings worn out on tub.gearcase and also found suspension very weak, suspension/tub/gearacase would need to be replaced, customer is replacing instead of repairing"
RESIDENTIAL REFR WHIRLPOOL WRS576FIDM01 "Please allow extra labor for 2nd man and replacement of the freezer door!Found the wires to the freezer door to be broken, see quik pics, not allowing the dispenser to dispense ice and only making small amounts of ice. Needs freezer door! Please allow extra call counts and extra labor. Need 2 man customer will call when they receive the door.; saved tckt"
WASHER-TOP LOAD MAYTAG MVWC565FW1 "Installed the control board due to old one is unresponsice to diagnostic input. Old control board is receiving power but not coming on. Removed old board and installed new one. Ran calibration & tested, Unit is now fully operational."
WASHER MAYTAG MHW8200FW0 assisted 78 in repair