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Local Reviews
for Sunny Isles Beach, FL
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Dennis - Sunny Isles Beach, FL
great services
Jake - Sunny Isles Beach, FL
The Kitchen Aid microwave combo wall oven after the very first use was burned.
Mark - Sunny Isles Beach, FL
The Kitchen Aid microwave combo wall oven unit after the very first use burned inside metal lining of the bottom of the microwave where the rack landed to the bottom. The metal get scratchy due to the burn. The backing pan was deeply burned, destroying the metal. Despite visible defects, representative gave his final decision- it is cosmetic problem!!! Shame on the company, who even afraid to say word “burn”, instead saying “stain”. It is total mispresentation of the facts!
Great service, knowledgeable technician
Susan - Sunny Isles Beach, FL
Great technician
Patrice - Sunny Isles Beach, FL
Jeremy F.
REFRIGERATOR JENN-AIR JS42SSDUDE01 "Customer complaint, unit not closing door. checked unit and found door hinge on unit getting kinked at bottom not allowing door to close. adjusted the hinge and tested after, unit is not working to factory specs"
Jeremy F.
REFRIGERATOR KITCHENAID KBLC36FMS02 "Customer complaint, unit not cooling. Checked unit and did not at this time find any issues with unit. The unit was cooling down properly. However Customer states it makes a loud noise. Order the Compressor on this issue is Customer calls back for service, Creating and saving estimate for Customer."
Jeremy F.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint, unit not cooling. Checked unit and found the unit had a poweroutage and needed to be reset. Reset and tested every function in fridge after. Unit is now working to factory specs. No further issues with unit"
Anthony M.
REFRIGERATOR WHIRLPOOL KBRS20EVMS00 "REPLACED EVAP AND DRIER. REMOVED COMPRESSOR BUT THN INSPECTED COMPRSSOR AND FOUND PISTONS WORKING AND REINSTALLED ORIGINAL COMPRESSOR, PUMING FREON. UNIT NOW WORKING AS DESIGNED."
Danny D.
REFRIGERATOR WHIRLPOOL KBRS20EVMS00 tech training -- 87
Anthony M.
REFRIGERATOR WHIRLPOOL KBRS20EVMS00 "CUSTOMER COMPLAINT REFRIGERATOR NOT COOLING. CHECKED UNIT AND ALL PARTS ARE WORKING AND TURNING ON BUT NO COOLING. NEEDS SEALED SYSTEM.; ordrng 1 W10160407 (compressor) and 1 12002041 (kit,evap) and 1 WPW10143759 (dryer) and 1 WPW10165425 (bimetl-def) and 1 MASTERTECHDANNY (MASTER TECH DANNY)"
Danny B.
COOKTOP WHIRLPOOL JGC3536GS00 UPPON ARRIVED INSTALLED THE PARTS AND CHECK AND NOW IT WORK TO FACTORY SPECT JOBS COMPLETED
Anthony M.
OVEN JENN-AIR JJW8530DDS "CUSTOMER COMPLAINT OVEN NOT WORKING. CHECKED UNIT AND FOUND THE SABBATH MODE WAS ON ANDDOOR LOCKED. CHEKED UNIT AND TURNED MODE OFF AND UNLOCKED DOOR, TESTED AND NOW WORKING AS DESIGNED."
Jeremy F.
FREEZER KITCHENAID KBFS20EVMS5 "Customer complaint, unit creating water on bottom. Checked unit and found the drain hole is blocked causing the unit to overflow into the freezer. Cleared obstruction on unit and tested after, unit is now working to factory specs."
Danny D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 tech training--- 19
Jeremy F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Checked unit and found the unit was overcharged ,corrected this by clearing the system and putting in the correct amount of ounces in the system. No further issues with unit. Working as designed."
Jeremy F.
REFRIGERATOR BI KITCHENAID KBFN502ESS01 "Filled all the gaps on the unit as per techline, unit is now working to factory spes. No further issues with unit."
Danny B.
DRYER WHIRLPOOL WED9150WW1 customer complaint tyher dryer not heating up check and found the thermal fuse it bad and the motor and the unit it the top of the washer; used 1 WP3392519 (fuse) from stock
Jeremy F.
REFRIGERATOR MAYTAG MBR1953YES2 "Installed the control on the unit and tested after, unit is now working to factory specs. No further issues with unit."
Danny B.
COOKTOP WHIRLPOOL JGC3536GS00 customer complaint the left burner not work replaced the ignitor but still with issue; ordrng 1 W11043539 (manifold)
Jeremy F.
REFRIGERATOR BI KITCHENAID KBFN502ESS01 "Customer complaint, unit is sweating. Called techline on issue. They informed me to check the flange and metal liner for any gaps. Confirmed the gaps are present on the unit. Ordering RTV in order to solve issuefile#7723341760; ordrng 1 RTV102 (silicone)"
Jeremy F.
MICROWAVE KITCHENAID KOCE500ESS05 "Customer complaint, unit is blowing hot air on the unit and causin the handle to become hot to the touch. Called techline on this issue and they informed me that the unit does this because its venting the hot air the microwave is generating through the use of the blower. file#7723341358"
Jeremy F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Checked unit and found the water resrvoir loose on unit. secured and tested after unit now working to factory specs.
Anthony M.
REFRIGERATOR MAYTAG MBR1953YES2 CUSTOMER COMPLAINT REFRIGERTOR NOT WORKING. CHECKED UNIT AND EVP FROZEN OVER. CHECKED UNIT AND BITMEAL AND HEATER GOOD. DEFROT CONTROL NOT WORKING.; ordrng 1 WPW10503278 (refer elect cont brd)
Danny B.
DISHWASHER KITCHENAID KDPE234GPS UPPON ARRIVED REPLACED THE PARTS AND NOW IT WORK TO FACTORY SPECT JOBS COMPLETED
Andrews L.
REFRIGERATOR WHIRLPOOL KSSS42MDX05 "Unit continued to not cool properly as per previous diagnosis had found that pc board was defective and not supplying needed voltage to evap fan motor. Board is discontinued, customer had board rebuilt and upon installation board shorted out. Checked all wiring and found no shorts. Spoke with techline who adivsed me that sometimes when boards are rebuilt wafers are sometimes warped and will cause shorts. Customer will replace board upon arrival and if shorts out again will have refrigerator replaced. File #-7723303324"
Jeremy F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Installed all parts on unit and tested after, unit is now working to factory specs. no furthe issues with unit."
Anthony M.
DISHWASHER MAYTAG MDB4949SDZ0 "10/24/18 11:13: 87 rspndd 10/24 WED, unit was replaced"
Danny B.
DISHWASHER KITCHENAID KDPE234GPS CUSTOMER COMPLAINT THE DISWASHER NOT GET HOT WATER NOT WORKING CORRECLTY; ordrng 1 W11085683 (PUM-MOTOR) and 1 W11087210 (CNTRL-ELEC)
Danny D.
REFRIGERATOR WHIRLPOOL KSSS42MDX05 "found unit with shorted main control not allowing power to get to evap fan causing cooling issues. explained to Customer that initial fan short is the most likely cause of fan circuit resistor shorted on control. control board 2004005 is discontinued. confirmed with debbie. advised Customer that we cannot fix control. explained that there are companies that can repair this board for her. she asked me to please remove controll for her so they can send in to repair. removed control and left with Customer at her request. advised Customer that we cannot install that repaired control and that our warranty will not cover control. tested fan, timer and wiring circuit. all check ok. advised Customer to not attempt to install control herself becuase she can shock and hurt herself."
Jeremy F.
REFRIGERATOR WHIRLPOOL KSSS42MDX05 "installed all parts on the unit and tested after, unit is now working to factory specs. no further issues with unit."
Danny D.
DRYER WHIRLPOOL WHD5090GW0 TRAINING TECH 87.
Anthony M.
DRYER WHIRLPOOL WHD5090GW0 ARRIVED TO CUSTOMER HOME WITH MASTER TECH. CHECKED UNIT AND FPUND THAT THE UNIT IS WORKING AS DESIGNED. CHECKED SENSOR ADN FND A BAD WIRE AT THE SENSOR. REINSTALLED SENSOR ND SECURED WIRE AND WORKINGOK NOW. CONTINUED TO CHCKED MACHINE AND ALL COMPONENTS CONTINUE TO WORK. AS PER MASTER TECH UNIT IS WORKING AS DESIGNED.
Jeremy F.
REFRIGERATOR WHIRLPOOL KSSS42MDX05 "Customer complaint, unit not cooling. Checked unit and found the fan at fault on the unit. Ordering fan in order to solve issue.; ordrng 1 WP4389155 (fan) and 1 WP2183400 (defrost)"
Anthony M.
RANGE WHIRLPOOL KESA907PSS01 CUSTOMER COMPLAINT OVEN LIGHT STAYS.CHECKD UNIT AND FOUND THE LATCH BROKEN. UNIT NEEDS NEW LATCH. CUSTOMER WILL CALBACK IF WANTS REPAIR.
Anthony M.
MICROWAVE KITCHENAID KECC607BBL02 CUSTOMER COMPLANT COOKTOP SCRATCHED. CHCKED UNIT AND FOUND SCRATCHES AND SMALL THERMAL CRACK. REPLACED COOKTOP AND NOW WORKING AS DESIGNED.
Jeremy F.
OVEN WHIRLPOOL IBS350DS00 "Customer complaint, not turning on and the door is stuck closed. Checked unit and found the fuse at fault on unit. Installed the new fuse and tested after, unit is now working to factory specs. No further issues with unit."
Jeremy F.
REFRIGERATOR BI KITCHENAID KBSD608ESS01 "Installed both parts on the unit and tested after, unit is still doing the same thing. Called Techline 7723160543; ordrng 1 DSW10800793 (door)"
Danny D.
VENT HOOD WHIRLPOOL UXD8630DYS collected on my ticket because i had parts. Tech Training --19
Jeremy F.
VENT HOOD WHIRLPOOL UXD8630DYS "unit was already taken apart completely by Customer in their attempt to repair unit thems selves. advised this will void warranty. CoD call. installed arm upper, switches, cover, and both bolts. tested unit. unit checks ok.maylinlmartinez@yahoo.com"
Danny B.
REFRIGERATOR KITCHENAID KBFC42FTS08 CUSTOMER COMPLAINT THE REFRIGERATOR DOOR NOT CLOSED BUT I CHECK AND FOUND THE SWITCH FOR THE LIGHT THE HINGER FOR THAT IT MISSING PUT IT BACK AND EVETHING WORK CORRECTLY /FCC/
Danny B.
DISHWASHER IKEA IUD7070DS1 CUSTOMER COMPLAINT THE DISWASHER IT NOT HAVE POWER BUT WENT I CHECK THE BREAK IT ON BUT NOT VOLT CHEC THE LINE IN THE COMPUTER AND HAVE 69 VOLT TELL THE CUSTOMER NEED TO FIX THAT PROBLEM FIRT IKEA HAVE 5 YEAR WARRANTY /FCC/
Jeremy F.
REFRIGERATOR BI KITCHENAID KBSD608ESS01 "Customer complaint, unit is leaking water. Checked unit and found the flapper on the ice dispenser was not closing all the way. Installed the motor on the unit and tested after, unit is now working to factory specs. No further issues with unit."
Andrews L.
VENT HOOD WHIRLPOOL UXD8630DYS Training 19
Jeremy F.
REFRIGERATOR KITCHENAID KBSD612ESS01 Installed the valve on the valve on the unit and tested after unit is now working to factory specs. No further issues with unit.