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for Sugar Hill, GA
Best Service Experience Ever!
Joanna - Sugar Hill, GA
From the communication prior to the visit to the conclusion, this was a top notch experience. Joshua listened to our concerns, worked with attention to detail, answered all questions and explained things thoroughly. He was very knowledgeable, kind, and professional!
Professional and Personable Service Technician
Dorothy - Sugar Hill, GA
The technician who serviced our refrigerator was very professional and personable. He fully explained the issue with our bottom freezer. He found the source of the problem and resolved the issue.
Provided great information on appliance
Carol - Sugar Hill, GA
Washing machine service
Pamela - Sugar Hill, GA
He was very explanatory and knowledgeable overall a good experience
Wealth of information
Jason - Sugar Hill, GA
Great service, great price!
Shameen - Sugar Hill, GA
Joshua was awesome, timely, knowledgeable, respectful responses to all of my questions. Discussed options to my problem. I felt like I was being treated fairly. He arrived on time, did the work and got me back up and running in a short time.
Darren - Sugar Hill, GA
Good Experience. Tech new what the problem was right away. Simple fix.
Rafael - Sugar Hill, GA
Great service clean and knowledge tech
Great fast service
Stephanie - Sugar Hill, GA
Kmaze - Sugar Hill, GA
I really appreciate how quickly the problem was diagnosed and the guy was able to come back within the week with the new motor to fix my ice machine. My only gripe is that I was told he would be able to come between 8-10 am on Saturday morning and he was unable to keep that time slot. I work nights, and worked that Friday and Saturday night. I received a call on Saturday at 1120am stating he would arrive in 20 minutes. He did arrive and fix the ice maker. Fortunately, my daughter didn’t have soccer that weekend and my husband was available to receive him so he could fix the machine. Please respect people’s time, it does make a difference. But again, I am completely grateful your guy was knowledgeable and able to correct our problem. He otherwise was very professional and I would recommend him.
Great service, friendly repairman!
Lisa - Sugar Hill, GA
Angela - Sugar Hill, GA
Great service from Tyler
Kimberly - Sugar Hill, GA
New Stove Warranty Repair
Susan - Sugar Hill, GA
Stainless steel frame is separated from glass door by one inch and door makes a cracking noise. Serviceman took apart the door and reassembled. An hour after he left, the frame separated from the glass door again - same problem. Hard to rate as the problem returned and this is a Whirlpool warranty issue;
Tannye - Sugar Hill, GA
Marc - Sugar Hill, GA
Really great experience. Tyler was outstanding. Took the time to explain the issues and resolutions. He is very professional and friendly
Ron - Sugar Hill, GA
Melissa - Sugar Hill, GA
Professional and friendly service
Monica - Sugar Hill, GA
Great service now I have to see if the problem was properly fixed
Angela - Sugar Hill, GA
REFRIGERATOR MAYTAG MFI2569VEM4 Unit needs new lv board and part is nla part number 12939601 contacted ahs they will call customer with a resolution customer did not sign due to covid19 q1n q2n
COOKTOP WHIRLPOOL WCC31430AB03 Instructed customer on proper use and care of cooktop unit is operating as designed advised customer that the ul elements do not conduct heat very well due to Grease fire potential if I discussed for that a thinner wall pan would operate better with the style of cooktop customer did not sign due to COVID-19? q1n q2n
COOKTOP WHIRLPOOL WCC31430AB03 "Tested cooktop and found proper operation instructed customer on how this unit operates under normal circumstances customer did not sign due to covid19 q1n q2n La estufa tiene una característica de seguridad incorporada para detener los incendios de grasa, esto es algo que no puedo quitar, está allí de fábrica, la única forma de obtener la máxima cantidad de pies es cubrir la olla o sartén que está usando y también para asegurarse de que el centro del quemador esté presionado"
OTR MICROWAVE WHIRLPOOL WMH31017HS3 Replaced lower switch asbl unit now working job complete
DISHWASHER JENN-AIR JDTSS246GL0 Unit not filling with water due to water valve being turned off unit is working to spec at this time job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced evap fan asbl cleared drain unit is now working to spec job complete
OTR MICROWAVE WHIRLPOOL WMH31017HS3 "Unit still giving f1e4 code ordered harness ,filter pcb an switch asbl; ordrng 1 W11300385 (Harness main) and 1 W11252186 (Door switch asbl) and 1 W11252187 (Lower switch asbl) and 1 W10422269 (Noise filter)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Refrigerator is operating properly I ran it in diagnosis and found no replicable issues advised customer on use and care of refrigerator and set freezer temp to -2 unit is operating as designed customer did not sign due to covid19 q1n q2n
OTR MICROWAVE WHIRLPOOL WMH31017HS3 F1 e4 code wiring looks good ordered pcb; ordrng 1 W10892389 (Pcb)
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced LED in roof of fridge raider freezer is working properly job complete
OVEN WHIRLPOOL WOD51EC0HS01 Unit was in incorrect language I was able to decipher and reset the language unit is now working to spec job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit will not keep ice cream frozen in the freezer no problem in the fridge raider looks to have been frosted over and now the D Frost has started to handle it I am ordering an LED light for the refrigerator and fan assembly for the fridge fan assembly may not be needed by time I return ordered parts; ordrng 1 W11249952 (Fan) and 1 W11462342 (LED)
RANGE WHIRLPOOL WEG745H0FS0 File#7728174209 Went to change regulator found that frame is bent where regulator attaches this part is not repairable call tech line for documentation job complete took pic
RANGE KITCHENAID KFGG500ESS2 Calibrated oven unit now operating as designed customer did not sign due to covid19 q1n q2n
RANGE WHIRLPOOL WEG745H0FS0 Unit has bad regulator and control board ordered parts; ordrng 1 W10860916 (Pcb spark) and 1 W10861656 (Valve) and 1 W10885069 (Pcb relay)
WASHER-TOP LOAD AMANA NTW4516FW3 Belt slipped off replaced belt unit now operating as designed customer did not sign due to covid19 q1n q2n
OVEN JENN-AIR JJW2830DP01 "faulty CONSOLE, F2 E1 Error code. not allowing cst to use oven. ran unit through diagnostic mode turned on and tested all components units are working need to order new console. Q1:N Q2:NNO SIG. DUE TO COVID19; ordrng 1 W11236888 (console)"
REFRIGERATOR KITCHENAID KRFC704FSS02 found cond. fan jammed not spinning. removed blockage. unit spun and is working as designed. Q1:NO Q2:NONO SIG DUE TO COVID19
DRYER WHIRLPOOL WED5000DW2 Replaced belt pulley and rollers unit now operating as designed.**CUSTOMER DID NOT SIGN DUE TO COVID19 PROTOCOL/ Q1: NO Q2: NO. Q3: NO**
OVEN WHIRLPOOL WOD93EC7AS05 "replaced thermal fuse, unit is working as designed."
WASHER WHIRLPOOL CET9000GQ0 "talked to commerical Techline support, found issue with door switch. found loose door switch harness connection at the CCC input board. resecured and ran unit. unit tested ok"
WASHER WHIRLPOOL CET9000GQ0 "found loose connection of door switch at main control, resecured reset through diagnostic mode and ran. unit tested working as designed."
REFRIGERATOR KITCHENAID KRMF706ESS01 "faulty freezer module, need to order part and retrun for repair.; ordrng 1 W11205083 (module)"
OVEN WHIRLPOOL WOD51EC0HS installed vent bottom
OVEN WHIRLPOOL WFE505W0HW1 replaced both control and sensor unit is working as designed.
DRYER MAYTAG MEDC465HW0 Tested unit found loose wire on heater circuit repaired unit it is now operating as designed.
WASHER WHIRLPOOL WTW5000DW2 Unit has faulty gearcase replaced gearcase unit now operating as designed.
WASHER WHIRLPOOL MVWC465HW2 Tested unit and found unit needed to be calibrated recalibrated unit it is now operating as designed.
OVEN WHIRLPOOL WOD51EC0HS need to order parts and return; ordrng 1 WPW10351279 (vent bottom)
REFRIGERATOR KITCHENAID KRSC503ESS01 "deiced unit, replaced fan scroll thermistor and control. unit kicked on and good frost pattern advised cst to allow 12-24 hours before unit is cooled where it needs to be."
WASHER WHIRLPOOL CET9000GQ0 excessive suds found in washer advised maintance man of this he will have issue fixed.
DISHWASHER KITCHENAID KDFE104DSS5 replaced control and tested unit no error codes but unit still not operating customer does not want to continue with repair.
DISHWASHER WHIRLPOOL WDT720PADM1 "drain line was repositioned incorrectly, repositioned and instructed cst how to clean filter. unit is working as designed"
WASHER MAYTAG MVWC555DW0 unit has stripped washplate an trans splines are damage cust will maybe try replacing wasplate on his own
OVEN WHIRLPOOL WGG745S0FS02 starting to fall apart in middle of the membrane. need to order new membrane and return for repair; ordrng 1 W10879587 (membrane)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 unit has bad pcb an uib an thermistors unit freezing in frig lights dimming ordered parts; ordrng 1 W11043763 (pcb) and 1 W11284720 (uib) and 1 W10316760 (thermistor)
RANGE JENN-AIR JDS1450DP1 found service pointer for intermittent light issue and also contacted techline to confirm normal operation of hinges and receivers in frame per techline unit is operating as designed per door opening and closing service pointer for lights involves new service kit. will order new servie kitr and install on return visit. unit does have slight heat loss from door gasket. techline file number 7726423287 **andy**; ordrng 1 W11297274 (cntrl-elec) and 1 WPW10162385 (gaskt-door)
DISHWASHER WHIRLPOOL XXXXX Unit has bad seal around wash pump
REFRIGERATOR KITCHENAID KRSC503ESS01 unit had frozen evap in the ff section i thawed evap and rtv'ed all of the air gaps behind evap cover unit now operating as designed advised customer 12-24 hours for cooling to show.
DISHWASHER WHIRLPOOL WDF540PADB3 f7e1 error reset unit and tested it is working as designed instructed customer on proper use and care of dishwasher.