Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Ruskin, FL
Rude and Unprofessional
Rhonda - Ruskin, FL
The tech was rude and unprofessional. He had a million reasons as to why he could not do the job. With every excuse I had an answer until I was tired of trying. I finally asked him if he even wanted to do the service call and he replied “no”. I told him he could leave and he peeled out of the driveway. I would not have this man working for me. If he doesn’t want to do a job then why is he employed? Making excuses for not wanting to do something is inexcusable. He was not friendly from the phone call he made before he arrived. He very clearly did not want to do a job or any job. Why waste my time and yours by even showing up or was that the reason for the phone call? Did he want to charge me that 135$ service call and pocket that money because my unit is under warranty? Did it make him mad because I could prove that the unit was bought in 2019? I would never use this company to service anything and I mean not even my trash can! I would never feel safe with a tech like that working on my appliances. He might break things because he just seems to be that kind of person. He was over aggressive and rude. I’m not sure if it was because I was a woman and I’m not stupid? Did he expect me to just play dumb and let him do as he pleased? I’m sorry I’m not that woman, I’m not dumb and I’m from Texas where everyone is nice. This kind of employee is NOT an asset to your company and unfortunately he is the first impression I had on this company and it is not good. It’s also amazing to me that another company can come the next day and fix the dryer with no problems. Why couldn’t Flamingo do this??? If the dryer would have still been hooked up it would have been on the top shelf and it is not easy to access and I’m sure he would have had another excuse for that as well. Poor customer service and poor excuse for an employee.
very professional, well informed, patient and articulate.
Alec - Ruskin, FL
Steven - Ruskin, FL
Tim - Ruskin, FL
I would highly recommend Hector. He was on time, quickly troubleshooting what was wrong with our refrigerator, washer AND dishwasher! He repaired each appliance quickly and returned quickly with a part to fix our refrigerator. We are very appreciative of how thorough Hector was!
No complaints, service tech awesome!
Robert - Ruskin, FL
Nina - Ruskin, FL
The service was very good. There was a delay getting the part but the service technician was very knowledgeable and professional and did a great job.
O - Ruskin, FL
Amazing customer service
Jlysa - Ruskin, FL
Hector was amazing. I am active duty military and a mom with a crazy work schedule and I work almost an hour away from my home. He called me in enough time to where I could tell him I was going to be behind him and he reassured me he would still be there and he was. He was patient, kind, and professional. He saved my from spending hundreds of dollars and loads of stress by making sure it was fixed at that appointment so I wouldn’t have to worry about it anymore. HECTOR was freakin awesome and the world needs more people like him.
Robert - Ruskin, FL
Russell called enroute and arrived in the time span assigned. He quickly diagnosed the problem with the refrigerator and explained what needed to to be done. After getting the necessary parts, he returned and quickly had the refrigerator fixed! He is professional and friendly. Would not hesitate to call again for service, when needed!
Kelli - Ruskin, FL
My service has always been great with flamingo, but this time the technician went above and beyond the call of duty to get my fridge working. No complaints on my end very pleased!
Great service . Friendly staff
Sandra - Ruskin, FL
Stephanie - Ruskin, FL
My technician was prompt, professional and thorough.
Bradley - Ruskin, FL
Great service , professional in every way
Donald - Ruskin, FL
Amazing and respectable
Alberto - Ruskin, FL
He was very considerate and explained everything in detail very happy with his service even though he wasn’t able to help me because it was in our issue and not an issue with the appliance itself he still showed concern
Diane - Ruskin, FL
The Tech. Was very efficient, courteous, and professional. And on time!
Mary - Ruskin, FL
Arrived early with the part..... done and out the door in 20 minutes. I'm impressed....
Valerie - Ruskin, FL
Hector - Ruskin, FL
Sarah - Ruskin, FL
Job was not fixed and have to wait more days to get it checked see if it's fixed
#1 as far as I am concerned
Stephen - Ruskin, FL
Hector, was fantastic, he knew right away what the issue was , and had the part to fix it. Very pleasant man to deal with. He should get a raise!!!
Debra - Ruskin, FL
Shirley - Ruskin, FL
Raymond - Ruskin, FL
Hector was friendly, professional and quick.
Very good service
William - Ruskin, FL
Great Service!! Excellent Customer Service!!
Maria - Ruskin, FL
I didn't pay anything. it was under warranty.
William - Ruskin, FL
Another great job by Hector. Showed up earlier than our designated window for repair of our new microwave oven. Once controllers were installed he provided information regarding the updated features now available to us. Very professional and courteous young man.
William - Ruskin, FL
Hector was fantastic, on time, polite, answered all our questions, and even spotted a defective display on our new Maytag microwave oven and ordered the needed parts so that we didn’t have to make another call for service. Job well done.
WASHER-TOP LOAD WHIRLPOOL WTW5000DW1 Authorization Number:WPH7KPHWL2 Troubleshoot unit found that the washer was not going through the spin mode due to the gearcase is leaking oil also the cam and belt are full of oil and will need to be repalce. please allow 3 cc gearcase is cover under the 5year scode program; ordrng 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)
DRYER WHIRLPOOL WHD5090GW0 "call whirlpool partner team Ref# 7727420613 spoke with Kenisha advise about the unit being out side in top of a picnic table with no power connection around, customer did not have an 240V outlet plug , customer got mad and told me to leave her property. customer did not understand that the electric dryer needs 240v oulet to be tested. unit was bought at lowes floor model. customer did not sign."
WASHER WHIRLPOOL WTW7500GC0 "Troubleshoot unit found that the display had no power due to the Ui panel its fautly, repalce the ui panel and calibrated unit and tested all components everyhting is working as designed."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Diagnosed unit found the Refrigerator right door was not sealing properly due the gasket needed to be adjusted,adjusted door gasket and also activated the mullion heater 100% and tested all components everything si working as designed."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Troubleshoot unit found that the Dishwasher heater element was out of place , repair the heater elerm and tested all components everything is working as designed."
WASHER-TOP LOAD MAYTAG MVWC565FW0 "Attempted to replace gearcase due to the old one being worn. Unable to seperate agitator from basket.Found coins around agitator, and can hear things rattling underneath agitator, Can not get agitator apart to confirm what's underneath, Will need to order outer tub //W11219115 basket //W10752719 agitator //W11161960 and drive hub //W10528947 and 2nd man previous parts ordered to complete repair. Spoke with Dana at asurion, advised continue with repair. Use autho# MP8BO00XL2 Danielle.; ordrng 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W11161960 (Agitator) and 1 W10528947 (Hub) and 1 2man"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Diagnosed unit found that the Refrig was not dispensing water properly due to the water filter housing water tube was bent from factory, repair and reinstalled the water tube at housing and tested all components everything is working as designed."
WASHER WHIRLPOOL MVWB835DW3 Diagnosed unit founf that thr washer was not going through cycles and also not filling with water properly due to faulty water valve assy. replace the water valve assy from truck stock calibrated unit and tested all compoennts everyting is working as designed.; used 1 W11165546 (VALVE) from stock
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Replaced dual valve due to the old one leaking. Tested all components, all working as designed."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Replaced icemaker and water supply hose due to the old hose havng a hole at bracket. Replaced roller due to the original roller being defective. Tested all components, all working as designed. No leaks detected after repair complete."
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Troubleshoot unit, found icemaker producing small amounts of ice due to fill tube being frozen. Will need to order; ordrng 1 WPW10179146 (Valve)"
RANGE WHIRLPOOL MER8775AS0 "FCC....Troubleshoot unit, found oven not heating properly at all times. Tested bake and broil elements, found both to be intact in in proper working condition. Replaced oven sensor and control. Tested all componetnts, all working as designed."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Call techline spoke with Brandon Ref# 7727157589 advise him about the bottom inner Refrigerator frame its warped frame rivets at the bottom did not get install correctly from factory ubable to repair the bootm inner frame Ref# 7727157589. Techline made documentation for this unit.
OVEN WHIRLPOOL WEE510S0FS2 "Troubleshoot unit found that the oven door glass assy was peeling of due to a faulty glass door panel, installed the new glass door and tested all components everything is working as designed.; ordrng 1 DSW11178521 (nameplate)"
DISHWASHER WHIRLPOOL WDF540PADM3 "Replaced pump and wheel assembly due to pump being defective and wheel assembly being broken off. Tested all components, all working as designed."
MICROWAVE OTR WHIRLPOOL WMH78019HZ1 assisted tech 69---
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "FCC....Troubleshoot unit, found console not responding when start button pressed due to being cracked at start button. Replaced console. Tested all components, all working as designed."
DRYER WHIRLPOOL WED7500GC0 "Replaced drum due to felt seperating at rear. Tested all components, all working as designed."
MICROWAVE WHIRLPOOL WMH53521HZ4 "removed microwave to inspect for damage due to excessive vibration at beginning of cook cycle. Found transformer cover to be very flimsy and is vibrating when transformer first starts. Tightened cover. Tested all components, all working as designed."
MICROWAVE WHIRLPOOL WMH53521HZ4 Authorization Number:WOGMXOGAPL2: hELP TECH 69 REMOVE AND REPAIR THE UNIT REINSTALLED THE M/W BACK TO CABINET AND TESTED ALL COMPOENTS EVERYTHING IS WORKING AS DESIGNED.
RANGE WHIRLPOOL KDTE334GPS "Replaced rear right burner element due to the old one being shorted. Tested all components, all working as designed."
FREEZER WHIRLPOOL WRT318FZDB02 "Replaced compressor, evaporator, and installed UV dye drier due to leak in sealed system. Placed unit in vacuum for 15 minutes. No leaks detected. Charged with 3.7oz of R134a. Tested all components, all working as designed. Temperature decreasing after repair completed."
DRYER WHIRLPOOL WED4616FW0 "Autho # for parts and labor WO8GUO8APL1 Diagnosed unit found that the electric dryer was not working due to part failure with the door switch and the start switch, replace both parts and tested all components everything is working as designed advise customer to clean the outer vent hoses."
MICROWAVE WHIRLPOOL WMH32519FS1 "Troubleshoot unit, found water damage to cabinet. Customer stated they were out of town and had a water leak. Water leaked into cabinet. Found unit no longer heating properly. Tested unit with cup of water, unit heated as designed. Found water damage inside of cabinet. Rusting and a dent in upper cabinet. Spoke with TJ at techline, advised unit is non-repairable due to water damage.Advised have customer contact home warranty company for replacement. ref# 7726854426"
DRYER WHIRLPOOL PYE4558AYW "FCC....Troubleshoot unit, found dryer cabinet getting warm when in use due to exhaust vent flapper not opening completely due to debris blocking flapper. Removed debris. Unit now has proper airflow. Tested all components, all working as designed."
OVEN WHIRLPOOL WEE510S0FS2 "Diagnosed unit found that the oven was not heating properly due to the oven temp were not set properly unit needs to be calibrated, got in to the set calibrated mode calibrated 10+ unit and tested the oven temp check good 359F tested all components everything is working as designed, customer does not like this unit and he is unhappy with the way it cooks."
DISHWASHER MAYTAG MDBH949AWW4 "Troubleshoot unit, found console not powering on at all. Spoke with Andy at techline, advised inspect for water intrusion into panel if no signs of water exist, replace console again. Will need to order console //W10810347 and return to install and complete repair. ref# 7726816838 Andy; ordrng 1 W10810347 (Console)"
WASHER-TOP LOAD WHIRLPOOL WTW7000DW3 "FCC....Troubleshoot unit, found console will power up but nothing else is responding. Replaced console and control. Calibrated washer. Tested all components, all working as designed."
RANGE - ELECTRIC WHIRLPOOL WFE505W0HS1 "Diagnosed unit found that the oven bake element bracket was making a loud noise due to the bake elem being defective also the oven door panel its peeling off , replace both parts and tested all components everything is working as designed."
REFRIGERATOR MAYTAG MBF2258XEW4 "Troubleshoot unit, found freezer door not opening. Found door is frozen shut due to large amount of ice built up in freezer. Found freezer drain was clogged. Uploaded pics to SDMobile. Spoke with Ed at techline,advised unit filled with ice due to drain being clogged and water freezing/refreezing. Door came apart when opening. ref# 7726655365."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Authorization Number:WNSBQ00NL2 : Troubllleshoot unti found that the Refrigerator Led lights were not working due a defective Led supply control, need helper to remove the Refrig out of cabinet, remove the refrig and installed the new Led control board and moduel assy , tested all comoponents everything is working as designed. parts were purchase at local marcone.; pckd up 1 W10830288 (cntrl-elec) and 1 W11205083 (module)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Diagnosed unit found that the dishwasher was not draining due to the drain pump impeller was stuck , remove the drain pump and repair the impeller and reinstalled the drain pump to the sump pump and tested all components everything is working as designed."
FREEZER WHIRLPOOL WRF555SDHV01 "FCC.....Troubleshoot unit, found freezer compartment getting frost build up along right side front. Found door gasket not sealing properly. Adjusted gasket. Door now sealing properly. Tested all components, all working as designed."
DRYER WHIRLPOOL NED4655EW "FCC....Troubleshoot unit, found dryer not drying properly due to exhaust vent being clogged. Cleaned out vent. Tested all components, all working as designed."
REFRIGERATOR WHIRLPOOL WRT511SZDB00 "FCC,...Troubleshoot unit, found temp in rc to be 34 and in fc to be 2 degrees. Found relay clicking while compressor running . Replaced relay with part from truck stock. Tested all components, all working as designed."
OVEN MAYTAG MER8775AS0 "FCC....Troubleshoot unit, found oven not heating properly due to bake element being broken. REplaced bake element. Tested all components, all working as designed."
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Replaced compressor and installed UV drier due to unit having leak at factory drier. Placed unit in vacuum fo r15 minutes. No leaks detected. Charged with 3.7 oz r134a. Tested all components, all working as designed. Temperature decreasing after repair completed."
DRYER AMANA NED4655EW1 "Troubleshoot unit found that the electric dryer its not heating properly due to the L2 red wire at terminal was not connected correctly, repair and reinstalled the L2 red wire and tested all components everything is working as designed. and unit is heating properly after repair."
MICROWAVE WHIRLPOOL WML55011HS2 "Diagnosed unit found that the bottom light buld was not working due to the wires at light bulb socket waw not making a proper connection also the light bulb was shorted, repair the wire at light bulb socket and replace the light bulb and tested all components everything is working as designed,; pckd up 1 W10709921 (bulb-light)"
WASHER MAYTAG MVWB765FW2 "Replaced console and control due to error codes F6E2 and F6E3. Calibrated washer. Tested all components, all working as designed."