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for Pompano Beach, FL
Competent and on time . Well mannered
Florence - Pompano Beach, FL
This is 3rd service call . Whirlpool needs to replace this lemon! Paid full purchase price! Disappointed in a brand new refrigerator to have these issues!
Susan - Pompano Beach, FL
Stanley - Pompano Beach, FL
Paul - Pompano Beach, FL
James - Pompano Beach, FL
Did job with ease...Enlightened m
Larry - Pompano Beach, FL
Al did a very good job of keeping me informed on what the problem was with the washer. He also took the Time to explain why he Could not repair the washer why he was here. I think he is an excellent example of a qualified and valuable employee.
Jacques - Pompano Beach, FL
Al very knowledgeable and friendly.
Bill ice maker
William - Pompano Beach, FL
Great Warranty Service
Kathi - Pompano Beach, FL
Technician was professional & knowledgeable and did a great job replacing the handle on my refrigerator.
Joan - Pompano Beach, FL
Sharlene - Pompano Beach, FL
He did a terrific job, very neat and clean, and fast!
Paul - Pompano Beach, FL
Sharon - Pompano Beach, FL
Al Davis was knowledgeable about the product and was able the remedy the situation quickly.
Great service and on time!
Jill - Pompano Beach, FL
Alfonso is incredible!!! Super nice and very professional.
Mary Ann - Pompano Beach, FL
Mr Davis was a very respectful gentleman! He knew exactly what to do, Absolutely, if I needed service again, I would ask for him. thank you
Donald - Pompano Beach, FL
Very professional tech
Becky - Pompano Beach, FL
Al was wonderful both times he came out. He communicated everything that he was doing or going to do.
Victoria - Pompano Beach, FL
He is the most knowledgeable technician in Flamingo Appliance company. All other (4 in total) technicians misdiagnosed the problem with the washer. He is the most meticulous technician. His work deserve 10+ of 10. I'm very pleased with his work ethic and knowledge.
Kendall - Pompano Beach, FL
Andrew was awesome! Extremely polite and competent
Your technician was awesome very knowledgeable we definitely use you guys again and also spread the word
Steve - Pompano Beach, FL
Anthony - Pompano Beach, FL
Technician was great knew right away what was wrong with the refrigerator
Susan - Pompano Beach, FL
Polite good service
Meredith - Pompano Beach, FL
Technician was completely incompetent
Kay - Pompano Beach, FL
Not only was Al Johnson completely incompetent, but he also had a disagreeable and dyspeptic temperament. He has no awareness of the concept of CUSTOMER service. Having him be the workman assigned to “fix” my ice maker was a total waste of my time. I have already shared this opinion with Estefani, a supervisor at Flamingo.
Melanie - Pompano Beach, FL
Great thank you
Great service and awesome person
Hector - Pompano Beach, FL
Not really a happy customer.
Lesley - Pompano Beach, FL
The technician seemed very angry for no reason ... after finishing the work , I noticed that the top was loose on my washer , so I caught the technician before he left and asked him if he could tighten it . He huffed and puffed and stomped back into my house. Honestly it like scared me. Then I decided to run a load of laundry to make sure it worked. Now he was only working on my washer and as I was loading the clothes, I noticed my dryer had large scratches on the side where he had taken the top off the washer. I would have moved it out if I would have known he was going to scratch it all up. These are deep scratches. I called the company and they said to send in pictures . I have not heard back.
Al was great special guy
Edward - Pompano Beach, FL
ICEMAKER KITCHENAID n/a check unit and found with bad drian system and let customer to fix drian system
REFRIGERATOR WHIRLPOOL WRT318FZDW05 need lockring tool; ordrng 1 lockringtool (lockering tool)
FREEZER WHIRLPOOL IX5BBEXDS01 "FOUND ICE BUILD UP ON BACK WALL IN FREEZER. I NOTICED THAT FREEZER DOOR WASNT CLOSED ALL THE WAY. I FOUND ICE STUCK IN ICE MAKER CAUSING WATER TO FLOW OVER ICE MAKER, CAUSING WATER TO RUN ONTO FREEZER FLOOR. INUSED STEAMER TO CLEAN ICE MAKER RESERVOIR AND REMOVED ICE FROM FREEZER FLOOR. FREEZER DOOR IS CLOSING PROPERLY, ICE MAKER IS HARVESTING FINE. UNIT IS WORKING. ALLOW 24-48HRS FOR ICE TO MAKE."
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Customer reported doors not aligned. Aligned doors, they are now sitting evenly. Unit has gap between doors. Adjusted at hinge, instructed customer adjustments between doors cannot be great due to positioning of hinge. Applied lubricant to RC drawers per customer request as they were very difficult to open. All other functions check out, and unit is working as designed."
RANGE WHIRLPOOL WFE550S0HZ1 "THIS IS A RENTAL UNIT WITH NO ONE LIVING THERE. OWNER GAVE ME DOOR CODE TO GET IN. COMPLAINT THAT COOKTOP BURNERS ARENT WORKING PROPERLY, I TESTED LOW, MED, HIGH ON ALL BURNERS. PLUS I CHECKED THE THE SAME ON FRONT LEFT AND RIGHT BURNERS WITH DUAL/SINGLE ELEMENT. I SECURED THE WIRE HARNESS ON ALL INFINTIE SWITCHES. ALL SWITCHES/BURNERS ARE WORKING FINE. ALL BURNERS ARE CYCLING AS THEY SHOULD. OVEN IS BAKING PROPERLY. I CONTACTED OWNER TO LET HIM KNOW THAT ALL WAS WORKING FINE WITH THE UNIT. NO ONE THERE TO SIGN."
REFRIGERATOR WHIRLPOOL WRF560DEYM05 "Refrigerator has a problem with the right door holder on the bottom right corner, door bottom it is damage, no way to fix it, unit would need new door."
REFRIGERATOR KITCHENAID KRFC300ESS01 "Unit has excessive moisture, humidity control not turned on - I did turn it on and clear all water, also freezer light frozen, I did clear ice off."
REFRIGERATOR KITCHENAID KRMF706ESS removed and replaced handle
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complain that the unit does not dispense the right amount of water, I did change the calibration and it is working fine, also unit does not make ice, it has very thin ice in the ice maker, ordering new ice maker and filter.; ordrng 1 WPW10300024 (ice maker) and 1 EDR4RXD1 (filter)"
DRYER AMANA NED4655EW1 Repaired therminal block.
DRYER WHIRLPOOL CEM2745FQ "Dryer has a bad door switch, removed and replaced it"
DISHWASHER KITCHENAID KDTE234GPS0 replace bad cnrtl pump and console and test unit ok
WASHER MAYTAG MHW5500FW1 "the washer has a leak when the drain pump comes on, ordering parts.; ordrng 1 WPW10605427 (pump) and 1 W11183219 (vent pipe) and 1 WPW10562025 (drain hose)"
REFRIGERATOR WHIRLPOOL WRT318FMDW05 "Complaint that a small amount of condensation is build up on inner liner of freezer door. The fc/rc doors are sealing good. Unit is cooling fine. FC temp is 38 degrees, FC temp is 0. I was going to add a silicone around gaps of freezer door liner to prevent air from seeping in. I explained that this could help the issue, but some condensation/moisture is normal. Customer refused me to do so. Customer wants the unit replaced and not (band-aided up). She is very uspset due to previous calls. I will contact Whirlpool techline to get this call documented. Spoke to Adrian @ Whirlpool Techline: ref# 7727410136, I got call documented."
REFRIGERATOR WHIRLPOOL WRF560SEYM replace bad track fan cnrtl and thermistor and test unit ok let customer wait 24 for unit tocool good
DRYER WHIRLPOOL WED4815EW1 COMPLAINT THAT DRYER ISNT DRYING PROPERLY. I TESTED UNIT. DRYER IS HEATING FINE. UNIT IS READY FOR RESALE.
WASHER WHIRLPOOL LTE6234DQ2 COMPLAINT THAT WATER IS LEAKING FROM UNDERNEATH OF THIN TWIN WASHER/DRYER COMBO. I RAN WASHER AND I DONT SEE ANY LEAKS. BUT BEHIND THE WASHER/DRYER IS THE AIR CONDITIONER UNIT AND THE WATER HEATER. POSSIBLY SHE MAY WANT TO KEEP LOOK OUT FOR THE AC UNIT OR WATER HEATER FOR LEAKS
DRYER AMANA NED4655EW1 DRYER MAKING NOISE. FOUND CLIP THAT HOLDS MOTOR IN PLACE CAME OG CAUSING MOTOR TO MOVE WHEN RUNNING. I PUT MOTOR CLAP BACK ON AND MADE SURE IT WAS SECURED. UNIT IS WORKING WITH NO ISSUES.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "I REPLACED RESORVOIR, DUAL VALVE AND SEAL GUM. WATER IS DISPENSING AND ICE MAKER FILLED WITH WATER. I WANT CUSTOMER TO USE, AND KEEP AN EYE ON WATER DISPENSER."
REFRIGERATOR WHIRLPOOL WRF560SEYM unit need cnrtl;; ordrng 1 W11082783 (cnrtl) and 1 WPW10383615 (THERMISTOR) and 1 WP2315539 (fan) and 1 WPW10397636 (track) and 1 WPW10397635 (track)
REFRIGERATOR KITCHENAID KRMF706ESS01 "not interior light,found loos connection in freezer led module,readjusted it ,checked unit ok"
REFRIGERATOR KITCHENAID KUDF204EPA00 "complaint that ice maker not working, I put ice maker into harvest no water. I see that filter needed to be changed. I replaced the filter, the ice maker is filling with water and working fine. I also put ice maker arm back on that had fallen off. Unit is working fine."
REFRIGERATOR FD KITCHENAID KFIS29BBMS03 replace cnrtl and test unit ok
REFRIGERATOR WHIRLPOOL WRS322FDAW00 "stuck filter ,need housing , customer need to call with approval.; ordrng 1 W10862456 (housing)"
DRYER AMANA NED4655EW1 "DOOR TOO HARD TO OPEN ,READJUSTED TENSION IN DOOR CATCHER ,CHECKED UNIT OK"
COOKTOP WHIRLPOOL WCE97US0HB00 "COMPLAINT THAT THE COOKTOP TURNS ON BY ITSELF. I TOOK PICTURE OF MODEL AND SERIAL. I ALSO MEASURE THE CUTOUT OF THE COOK TOP. THE CUTOUT IS (20 3/8'W X 29 1/4'L). PER MONICA @ WHIRLPOOL, CUSTOMER SHOULD CALL 888-900-7897 SO THAT WHIRLPOOL CAN GIVE YOU FURTHER INFO ABOUT THE REPLACEMENT OF YOUR COOKTOP."
DISHWASHER KITCHENAID KDTE234GPS0 need cnrtl; ordrng 1 W11305303 (cnrtl)
REFRIGERATOR KITCHENAID KRMF706ESS COMPLAINT THAT HANDLE IS BROKEN ON BOTTOM FREEZER DOOR AND IS LEAKING. iM NOT SEEING ANY LEAKS AND WILL ORDER DOOR HANLDE TO CORRECT ISSUE.; ordrng 1 W10914508 (handle)
RANGE WHIRLPOOL WFC150M0EB3 "COMPLAINT THAT THE BURNERS ARENT WORKING PROPERLY. I WILL ORDER INFINITE, COILS AND HARNESS TO CORRECT ISSUE.; ordrng 2 W11161939 (elmnt-surf 8')s and 2 W11168414 (elmnt-surf 6')s and 2 WPW10196406 (bowl-drip)s and 2 WPW10196405 (bowl-drip)s and 1 W11396691 (HARNESS-WIRE) and 2 WP3148953 (switch-inf LF &RR)s and 2 WP3149404 (switch-inf LR & RF)s"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "COMPLAINT THAT REFRIGERATOR SIDE/ WATER RSERVOIR IS FROZEN .NO ICE OR WATER IS DISPENSING. KURT @ 7727366177, I WILL ORDER PARTS TO CORRECT ISSUE, ALSO BRING STEAMER OUT TO REMOVE ICE FROM LINES.; ordrng 1 W10801011 (reservoir) and 1 WPW10279866 (valve-inlt) and 1 WPW10238100 (valve-inlt) and 1 212643 (sealer-gum)"
REFRIGERATOR KITCHENAID KBSD618ESS01 "I CHECKED THE FREEZER, EVAP FAN IS RUNNING AND THERE IS A FROST PWTTERN ON EVAP. I CHECKED ALL DOOR SEALS. DOORS ARE CLOSING/SEALING PROPERLY. I DO SEE ITEMS IN RC SECTION BLOCKING DAMPER. ALSO THERE WAS POSSIBLY A POWER SURGE THAT CAUSE CONTROL BOARD NEEDING TO BE RESET. AT THIS TIME AFTER HITTING RESET. THE UNIT IS STARTING TO COOL. ALSO DOORS ARE SEALING FINE."
RANGE WHIRLPOOL KSGG700ESS1 replace regulator buyt unit gas still ow let customer to call gas company to out to test presuer going to stove test unit and stay a 5 ouce but turn 2 elmnt unit drop to 2 ounce
REFRIGERATOR WHIRLPOOL WRT318FMDW05 add heat to gasket and test unit and door close good
DRYER ROPER RED4516FW replace bad timer and unit ok; ordrd 1 10857612 (timer)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Complaint that the ice maker isnt dispensing. I found ice under ice bin that caused ice bin to not sit flush so that dispenser shaft could turn ice bin for dispensing. I removed the ice. Ice is dispensing fine.
DRYER MAYTAG MGD6230HW0 "COMPLAINT THAT THE DRYER IS THUMPING. I CHECKED THE DRYER, DRYER IS DENTED ON THE SIDE. WHEN PUTTING GARMENTS IN DRYER, THE UNIT MAKES A LOUDER NOISE. CUSTOMER SPOKE TO MARIA AT LOWES, THEY ARE GOING TO REPLACE BOTH WASHER AND DRYER."
OVEN MAYTAG MER6600FZ2 I replaced the main control board to oven. I set bake to 350 degrees. UNit is heating properly and all burners are working fine.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "COMPLAINT THAT THE LIGHTS, EVAP FAN KEEPS BLINKING ON AND OFF. I PULLED OFF BACK COVER. ALL WIRE HARNESS ARE CONNECTED AND SECURED PROPERLY. CHECKING THE UNIT. I SEE THAT THE UNIT WAS PLUGGED INTO A SURGE PROTECTOR. EVERYTIME YOU PUSH THE REFRIGERATOR, THE FRIGE WAS KNOCKING THE POWER PLUG OUT. WE REMOVED SURGE PROTECTOR AND PLUGGED UNIT INTO WALL. UNIT IS WORKING FINE WITHOUT LIGHTS FLICKERING. uNIT IS WORKING TO WHIRLPOOL STANDARDS. PER LEON @ TECHLINE 7727336346. CALL WAS DOCUMENTED."
RANGE WHIRLPOOL KSGG700ESS1 files # 7727341257 need REGULATOR; ordrng 1 W10861656 (REGULATOR)
MICROWAVE OTR WHIRLPOOL WMH32519HT2 Replaced control and ui. Tested unit and now is functioning as it should. All checked ok.