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for Palmetto Bay, FL
Good work but better customer service
Michael - Palmetto Bay, FL
Thanks Jordan for your hard work but keep up the good friendly customer service
Grear Service, price of service to high
Juan - Palmetto Bay, FL
Hector Izquierdo, performed a very good job and has a very good knowledge .of the job!
David - Palmetto Bay, FL
I had to pay $98 to be told the repair is $680 Based on diagnostic may tag should never should have suggested a service
Sophia - Palmetto Bay, FL
Jessica was great and showed up on time. She diagnosed the problem very quickly and was very courteous. Thanks!
Steve - Palmetto Bay, FL
he was very professional , polite and knew his business.
Larry - Palmetto Bay, FL
William - Palmetto Bay, FL
The service man was very knowable, friendly and helpful
Susan - Palmetto Bay, FL
Whirlpool under warranty and Jordan told me exactly what to do.
Benjamin - Palmetto Bay, FL
Jordan explained the workings of the new machine so I could understand as I am 83 and not too savvy about new-fangled computer run hardware.
Jo - Palmetto Bay, FL
Quick great service
very courteous agent
Helen - Palmetto Bay, FL
Ricardo - Palmetto Bay, FL
Great service and friendly very knowledgeable Thanks
Larry - Palmetto Bay, FL
Deborah - Palmetto Bay, FL
Very professional and friendly
Karen - Palmetto Bay, FL
I was pleased with the service I received from Jordan. He was a very nice, polite, and knowledgeable young man. He had the new part on his truck and was able to replace it right away. Thank you for a job well done.
Yani - Palmetto Bay, FL
Jessica was very professional.. Very happy with the service!.. Costumer service is also great!
Natalie - Palmetto Bay, FL
Great service , follow up and resolution ...
Shirely - Palmetto Bay, FL
Eileen - Palmetto Bay, FL
Jessica did an awesome job. She accommodated our time frame and was very obliging.
Chiara - Palmetto Bay, FL
Jessica was quick, clean and knowledgeable.
Quick and efficient
Debora - Palmetto Bay, FL
Very Professional and on time!
Celina - Palmetto Bay, FL
I was very happy with Jessica's service, she solved the ice maker issue on my refrigerator very fast.
Jessica is my hero!
Debbie - Palmetto Bay, FL
Stacey - Palmetto Bay, FL
Jessica is great! She always solves our problem quickly and efficiently and is always friendly.
Excellent, knowledgeable technician
Karen - Palmetto Bay, FL
Jessica was personable, and very knowledgeable about the Kitchenaid refrigerator, knew exactly what to do, and what parts to order, and also was very helpful answering my questions as to what maintenance was necessary and what wasn't. She is very experienced, and I can see her as a master technician or supervisor/trainer of technicians.
Margery - Palmetto Bay, FL
Fast and Happy
Debbie - Palmetto Bay, FL
Jessica with Flamingo was super helpful! Flamingo got her out here quickly and then got the parts she needed by the next week. I am so satisfied with my customer experience!!
Professional & Courteous
MiamiMom305 - Palmetto Bay, FL
Prompt, on-time and helpful - what more can you ask?!
WASHER WHIRLPOOL WFW9250WL00 leaking. found hole in bellow need be replaced. 2 cc.; ordrng 1 WPW10381562 (bellow)
DISHWASHER JENN-AIR JDTSS244GP0 Called techline spoke to Joel created a file 7724216862 diagnosed unit customer complaining about over siding gave customer tablets and advise customer to no wash dishes before putting them in dish washer all checks ok no issues found
OVEN JENN-AIR JJW2830DP01 Tighten screws and adjusted door all checks ok no issue found unit is working to manufacture standards
RANGE JENN-AIR JGS8850BDS customer was concerned that the unit was leaking gas he smelled gas on sunday and it would not stop smelling till he turned off the gas shutoff to the stove. unable to verify leaking complaint used bubble solution found no bubble leaking will call customer before the end of the day to see if there is a gas smell and will return if he smells gas again.
RANGE WHIRLPOOL WFE320M0ES2 "unit had hot surface light staying on found defective RF element, replACED PART TESTED ALL FUNCTIONS ALL OPPS OK fcc"
REFRIGERATOR FS WHIRLPOOL WRS321SDHZ01 complaint that the unit was building up condensation in the fridge. found door not sealing properly. used heatgun to reseal the door gasket. advised not to open for 24 hours FCC
REFRIGERATOR WHIRLPOOL GS6SHEXNS02 not making ice. checked emitters reading properly. ice maker is stuck half way through harvest. needs new icemaker. firstname.lastname@example.org; ordrng 1 2198597 (icemaker assy)
REFRIGERATOR KITCHENAID KBR036FTX02 Diagnosed unit found unit needs a new control board gave customer estimate she wants to continue with repair ; ordrng 1 W10133449 (inventer box) and 1 W10801767 (cntrl-elec)
MICROWAVE KITCHENAID KMBS104ESS02 7724196382 assist 23 with 2mc. tech line advised door needs to be closed firmly fo the door switches to activate
MICROWAVE KITCHENAID KMBS104ESS02 clicking noise. coming from control as if relay clicking doors switches not closing properly. replaced control and switches. double labor was rejected. was not able to remove and install unit alone. is installed in cabinet 6 feet up from floor. called tech line and got file #7724196382 spoke with "kathy"
REFRIGERATOR WHIRLPOOL KSSC48QMS00 Diagnosed unit found unit has a leak in the system ordering parts ES93485PL2.5 spoke to joe; ordrng 1 2MAN (2MAN) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)
OVEN JENN-AIR JJW3830DS01 Natalie’s new glass and door glass tested unit all checks ok cleaned glass no issues found
DISHWASHER KITCHENAID KDFE104HPS0 "Pre id'd parts not needed, found the power cord was not connected properly. reconnected the wires properly with wire nuts. unit turned on and opps ok FCC"
RANGE WHIRLPOOL WFE320M0ES2 "Unit 544 Dispatch # swpm2xfk6s-1 unit not heating, getting full 240 V from source, called TP they created a dispatch for me. checked unit found the main harness to the terminal block red wire was not secured in place. reinstalled wire and unit now heats properly FCC"
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 unit had excessive condensation in the fresh food compartment found door not sealing al the way. reformed the door gasket now doors are sealing properly. advised to leave unit shut 24 hours all opps ok
MICROWAVE WHIRLPOOL WMH31017HS2 "Complaint that the unit was making a loud noise from the fan. removed unit from install found debris in the fan blade. autho #wiyo6iydl2 reomved debris, reinstalled unit all oppsok FCC no more noise"
REFRIGERATOR WHIRLPOOL n/a unit has open yellow and blue and brown wired at the door harness. need to replace door to fix the issue. called ASU for extra labor autho and advised of customer concerns about wait time. sr# with techline 7724170250 autho# wixh8ixdl2; ordrng 1 LW10691238 (dor-fip) and 1 2mc
REFRIGERATOR KITCHENAID KSBP25INSS01 "checked unit costumer complaining the unit not cooling property found comporessor running on and off all the times, found board working erratic replaced and tested all is working has design"
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 not making ice. replaced ice maker fill cup broken when removing. found main problem was fill tub clogged with ice. used steamer to remove. ok now.
WASHER WHIRLPOOL MVWB835DW3 lid is breaking. replaced lid. keeps breaking on left side by hinge. same issue was repaired less then 3 months ago. still covered under in warranty call back.
WASHER MAYTAG MVWB765FW1 use authorization # miuzu00epl1 CUstomer compalint that the unit was leaking from under neeth. found household drain overflowing. advised needs to calla plumber unit opps ok
DISHWASHER KITCHENAID KDTE104DSS1 6/4 6/1 email@example.com unit was not filling and was giving a few water codes one said the float was open. tested float and unit began to fill and wash advised of cleaning the filter all opps ok FCC
DISHWASHER KITCHENAID KUDC10FXSS3 unit needs new control and touch pad customer said he would purchase new unit FCC
DISHWASHER WHIRLPOOL WDT730PAHZ0 unit needs sump/motor assembly customer needs after 12 on return; ordrng 1 W11085683 (pump&motor)
MICROWAVE KITCHENAID KEMC378KSS01 unit may need heating system or control control is discontinued they will call or look for new unit
DISHWASHER KITCHENAID KDTM354ESS3 "unit no water coming in. replaced the watervalve, tested unit still no water. replaced the control tested the unit all opps ok FCC"
DRYER WHIRLPOOL WED99HEDW0 Installed cover tested unit all checks ok no issues found
REFRIGERATOR WHIRLPOOL WRS576FIDW01 customer complaint not making ice. removed ice bin ice maker is stuk half way and out of shap. took picture on quick pics. unplugged unit and replaced ice maker. plug back in informed wait 24-32 hours to make ice.
REFRIGERATOR KITCHENAID KSBP25INSS01 "checcked unit costumer complaining the unit not cooling property on the freser found comporessor goiung on anf off all the times, found board working erratic need to be replaced to corre tc thios issue; schdld next appmnt for 2/11 MON !"
REFRIGERATOR KITCHENAID KRMF606ESS01 customer is complaining that the unit is not cooling properly. advised customer to make sure the doors are closing all the way. unit is cooling properly. but the doors were cracked open. tested unit all op oKFCC
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 no water or ice. also frost top of freezer door. used sealer to close liner. also customer complaint about doors opening up to wide. informed normal that is a design so you can remove shelves and drawers. no ice and water because water was not turned on customer had leak in kitchen from sink and didn't know plumber turned off water.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "unit was not cooling, pulled it forward found the comparessor was not plugged in. re connected red and white harnesss and compressor came right on advised it takes 24/48 hours to cool down FCC"
OVEN KITCHENAID KODE500ESS02 unit console kept shorting out when the customer would cook alot of foor with steam the steam would go on the console and give a shorted key pad error. replaced console. allopps ok part still covered by mfg warranty
MICROWAVE KITCHENAID KEMC308KSS01 "tortion springs were defective, replaced parts all parts opps ok FCC"
WASHER WHIRLPOOL WTW8900BW0 light inside not working. replaced module. tested is working good.
MICROWAVE KITCHENAID KMBS104ESS02 noise. not coming from fan. seems like is coming from door switches or main control relay. unit is heating. ordered control and harness comes with switches. need 2 man.; ordrng 1 W10874025 (harns-wire) and 1 W10891908 (cntrl-elec) and 1 2mc
MICROWAVE KITCHENAID KMBS104ESS02 assist tech 23 with 2mc
DISHWASHER WHIRLPOOL WDT730PAHZ0 custoemr complaint that the tops of the glasses were not getting dry had a puddle of water on top. advised that if the cups have a little divit in the glass the dishwasher will not dry that water puddle this is impossible. they will need to dry the puddle manually. all other functions checks ok FCC
MICROWAVE KITCHENAID KMBP107ESS01 "unit was giving the customer a f5e1 error, ran through diagnostics mode and cleared all the codes and did a master reset on theunit . tested unit and unit controls and heating are fundtioning properly. advised maybe there was a power surge that caused the isue with the inverter but unit is operating as designed now and if ther are any other problems to CB. FCC"
WASHER WHIRLPOOL WTW5000DW2 not washing. long fill error code. cleared and tested unit. water valves both working. lock is working. found drain hose to low. raised. customer had drain attached to hoses going outside instead of a drain pipe. informed drain should have a air gap to prevent siphoning.