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for Palm Harbor, FL
Margaret - Palm Harbor, FL
After waiting from July 5th until Sept. 16 to solve the problem with another company, James solved the problem.
Julie - Palm Harbor, FL
Buzzing noise in whirlpool refrigerator
Joanne - Palm Harbor, FL
Repairman that came said he could hear the noise and said he had lots of calls about the same thing. My 3 week old whirlpool French door refrigerator has a compressor that has a vibration it in causing the noise and nothing can be done about it. Sounds like a neon sign buzzing. Told me I had a really quiet house so I should turn up the tv so I didn’t hear the noise.
Kyle - Palm Harbor, FL
Quick and painless
Linda - Palm Harbor, FL
Rick - Palm Harbor, FL
The Serviceman arrived at the requested time and on the arranged day. This is the second repair on the same item and the refrigerator is less than a year old.This unit was purchased with the idea that it was one of the better Kitchenaide refrigerators. we have had to empty this refrigerator twice to get it repaired and once was on Christmas Eve. Your service people have been out 7 times and once there was no record of the serviceman that came out. The process was encumbered and inconvenient.
Virginia - Palm Harbor, FL
Although I was very satisfied with the demeanor of the repairman, it seems that he misjudged the cause of the problem with my fridge/freezer. Consequently, when he returned to install the ordered part, he then decided that the part would not be necessary. It has caused me to wonder what recourse I would have if my unit needs service again.
The techs were very friendly and professional
Vito - Palm Harbor, FL
There was a secondary issue with my oven and the tech gave some great advice. And I thank you very much for that because it all worked out.
Ice maker not working
Donald - Palm Harbor, FL
Replacement did not fix the problem and repairman left without checking to see if error code cleared.
Hood fan motor replacement
Hsinhan - Palm Harbor, FL
Tom was able to quickly find the problem and order the parts for us, and when the parts are here he came back and replaced the parts! Great service! Kudos to Jenn Air Customers Service team also for sending the parts out so quickly.
Calvin - Palm Harbor, FL
The tech was knowledgeable and helpful. No complaints there. Refrigerator quit April 20. Easter dinner here the 21st. with no refrigerator. Tech came April 24 and ordered part. He installed the new part April 30th. It seems like a long wait for the part.
Melodie - Palm Harbor, FL
The technician was great. Very professional. Offered needed advice.
Vicky - Palm Harbor, FL
He was informative in regards to how many people have the same machines I have and with the same complants. I asked if whrillpool has done anything about the sensor in these machines, like upgrading to a more efficant sensor. James said no, and that whirlpool's position is that this is the way it is supposed to work. You can pass this on to whirlpool that this model is the worst washing machine I have ever owned.
Henry - Palm Harbor, FL
I used confidence as the title because that best describes my feeling about my service person. He was knowledgeable, efficient and explained everything he did.as he was doing it. I most generally repair my own things but since the product was under warranty I obviously made use of that. He was smart, amiable, and professional. I can not imagine a person that can project a better image for your company. Thank you.
Jae - Palm Harbor, FL
Service guy, if you can call him that, deemed my cooktop problem to be a installation issue rather than a defect in the cooktop without any knowledge as to why. He was also late so I’m pretty sure he just wanted to blame someone else and be on his way! He refused to admit in his paperwork what he didn’t know. Not helpful at all!
Edward - Palm Harbor, FL
I demonstrated to the service tech that one of the 5 burners on my Whirlpool cooktop still under warranty is not getting as hot as the other burners. It can barely boil water. He was unable to fix it, didn't understand how it works, and reported to Whirlpool that the cooktop is "working as it was designed." I am totally unhappy.
William - Palm Harbor, FL
Tech was excellent knew exactly what the problem was
Al - Palm Harbor, FL
Michael - Palm Harbor, FL
Dean - Palm Harbor, FL
Service was prompt and honest/ Left area neat. No complaints.
Frank - Palm Harbor, FL
Vincent - Palm Harbor, FL
Lucrezia - Palm Harbor, FL
Servicemen was short tempered and Rude. Efficient at his work.
Very professional, and knowledgable
Nancy - Palm Harbor, FL
Terrible response time
Thomas - Palm Harbor, FL
Came out 3 times and ordered wrong parts and took 5 weeks just to replace 1 board
Darla - Palm Harbor, FL
Great service, friendly, and informative about appliances
Karin - Palm Harbor, FL
Left with water still shut off, I had to figure that one out. Also left screws on floor for kick plate, I had to finish that. Took some time figuring out the problem which was simple, a spoon left in inside stopping a lever. Since spoon is silver as is the entire interior I did not see and neither did he until after checking things for ten minutes. He had to add that he has never had that happen before? Ya, probably since most units years ago were not polished inside, Duh! Need I say more?
Pleasent and knowledgeable
Vincent - Palm Harbor, FL
REFRIGERATOR WHIRLPOOL WRT518SZFB00 I took a heat gun to the gasket. Gasket no longer has a gap.
WASHER MAYTAG MVWC565FW1 "sheets bundling up in one corner after wash customer is loading all around basket, customer also finding that when she fills up fabric softener it pours through bottom of dispenser, customer states book advising to dilute softener with 50/50 and fill to top, found no cracks on softener captech line rick not to fill too high past markings on cap and to bundle up sheets into a small ball to help with but unit will always slightly tangle regardless, after properly filling softener unit no longer leaks from bottom of agistatorSR#7725895698"
WASHER MAYTAG MVWC565FW1 "clothing stuck under agipeller, will need to replace, creating est for approval by BWG; saved tckt , states that autho needed"
REFRIGERATOR WHIRLPOOL WRB119WFBB01 I replaced the icemaker and the switch on the fridge. Unit is now cycling.
WASHER WHIRLPOOL WTW4855HW0 assisted 98 in repair - tests good
WASHER WHIRLPOOL WTW4855HW0 I replaced the basket on the washer.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Autherization# WM1J600EPL1 ------Sr# 7725840417Per tech line it is normal-Need to clean bin every couple weeks. warm water and towell. pointer number r4317452- showed customer service pointer.
REFRIGERATOR WHIRLPOOL WRS325SDHZ I replaced light bulb 1 of 3.
DRYER AMANA NED4655EW1 I replaced following parts installed on the dryer- Unit wil neeed motor and blower wheel replaced. Customer needs to pull out washer so we have access for dryer repair.; ordrng 1 WP694089 (wheel) and 2 49621 (foot)s
REFRIGERATOR WHIRLPOOL WRF535SMBM00 I found the icemaker arm was not inside the icemaker. Put the arm back on the icemaker. I gave estimate to customer for new icemaker and arm W10884390-icemaker and WPW10512602- arm
REFRIGERATOR WHIRLPOOL WRB119WFBB01 Unit needs a new icemaker kit- icemaker will not cycle; ordrng 1 WPW10261234 (icemaker kit) and 1 W10847849 (switch)
DRYER WHIRLPOOL WED4815EW1 I found the dryer is heating fine. I explained to the customer not to mix towells with regular clothes and it takes longer to dry towells than regular clothes.
WASHER-TOP LOAD WHIRLPOOL WTW8500DC2 Unit needs a new drain pump. It will not drain.; ordrng 1 W10876600 (drain pump) and 1 W10812418 (control)
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "found filter stuck in filter housing, removed and replaced with new filter provided by customer"
WASHER-TOP LOAD MAYTAG MVWC565FW1 Autherization# mm12q00apl1I got the clothes out from the agitator and put it back together. I explained to customer to put on deep water wash and bulky when washing sheets.
REFRIGERATOR WHIRLPOOL WRS321SDHB00 Customer is using a generic water filter which is causing the problem.
DRYER AMANA NED4655EW1 Motor only runs when the push to start is pressed. Prior company replaced motor. 2 call count; ordrng 1 W10857612 (timer) and 1 WPW10237959 (door switch) and 1 WP3387134 (thermostat) and 1 279827 (motor) and 1 WPW10420741 (push to start)
REFRIGERATOR WHIRLPOOL WRS321SDHW00 I explained to customer ice can get stuck in flapper. After dispensing look down chute to make sure no ice stuck in flapper. Customer instucted.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 I found compressor was not comong on. I replaced the relay and now compressor is running.; used 1 8201786 (RELAY) from stock
COOKTOP WHIRLPOOL WCG97US0DS00 I found unit does not have a gas leak and unit is working properly at time of visit.
REFRIGERATOR WHIRLPOOL WRF989SDAE02 I cleared all the ice build up blocking the door from shutting on the freezer.
WASHER-TOP LOAD MAYTAG MVWB835DW1 I replaced the valve harness on the washer it now fills. Customer has unit draining in sink and no where to wire tie the unit.
DISHWASHER KITCHEN AID KDTE204DSS "Unit needs a new motor leaking from diverter. Customer uninstalled dishwasher and is responsible for reinstalling. Sent to bankers for autherization of repair.; saved tckt , states that autho needed"
WASHER-TOP LOAD MAYTAG MVWB835DW1 "I replaced the parts and saw shorted out connectors on board which effected the harness. Will need new harness for washer upper control section,; ordrng 1 W10859955 (cord) and 1 W11193817 (valve harness)"
REFRIGERATOR WHIRLPOOL WRF989SDAE02 Unit needs new rails and a icemaker; ordrng 1 W10499294 (slide) and 1 W10499289 (slide) and 1 WPW10554299 (heater fill tube) and 1 WPW10341329 (valve)
WASHER-TOP LOAD MAYTAG MVWB765FW3 I replaced the valve on the washer.
DISHWASHER WHIRLPOOL WDT970SAHZ0 I found line 1 to neutral it is 0 volts- line 1 to ground 120 volts. Customer has an open neutral line.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 The noise the customer is hearing is the compressor. I explained to customer noises are normal.
WASHER-TOP LOAD MAYTAG MVWB835DW1 Unit needs new control and valve- no water coming out- panel is shorted also not inputs will work in test mode; ordrng 1 W11165546 (valve) and 1 W11024149 (control) and 1 W10861510 (console)
WASHER WHIRLPOOL WTW4855HW0 Autherization# wlrxb00npl2SR#7725671156Unit needs a new tub2 man 2 call count ; ordrng 1 W10910409 (basket) and 1 W10680215 (washplate) and 1 2man (2man)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Door has scratch on it .. WIll need to reorder door.; ordrng 1 dsw10757551 (freezer door)
WASHER WHIRLPOOL WFW5620HW0 SR#7725632920Per tech line no known issues for not starting. No error codes in diagnosticsI explained to customer to select inputs slowly as this model you cannot do inputs exteremly fast. It could cause panel to hang up.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 SR#7725632748---Per tech line unit needs to be dumped so ice doesnt clump up. Unit does not have any humidity contorl on the unit.Flapper is closing and opening normally.
WASHER WHIRLPOOL WTW5000DW1 Customer said control was going to spin and skipping wash and rinse cycle. Upon arrival i founf unit was on drain and spin which does exactly what she stated. Drain and spin goes directly to spin as designed. I turned unit back to bulky sheets so it would wash and rinse also.
DISHWASHER MAYTAG MDB4949SHZ0 replaced the control and dispenser due to the dispenser not opening correctly. Testsed and unit is functioning as designed.
DISHWASHER KITCHENAID KDFE104DWH5 I ran diagnostics and found no errors. I hit cancel and then restarted machine and has been working fine since.
WASHER WHIRLPOOL MVWB835DW0 Found the water lines to be crossed. Connected the cold to proper cold line and hot to proper hot line. Tested and recalibrated the unit. Unit is functioning correctly as designed. Did not charge customer 98 due to this being a call back.
DRYER WHIRLPOOL MEDB766FW I found the dime may have been stuck in the drum. Noise is now gone.
COMPACTOR WHIRLPOOL KUCC151EWH0 I replaced the gear on the unit. I checked operation and unit is now compacting.
DISHWASHER KITCHENAID KUDC10IXBL7 Lost info had sr number from saftey and tech line. Gave estimate for parts repair