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for Palm Harbor, FL
Calvin - Palm Harbor, FL
The tech was knowledgeable and helpful. No complaints there. Refrigerator quit April 20. Easter dinner here the 21st. with no refrigerator. Tech came April 24 and ordered part. He installed the new part April 30th. It seems like a long wait for the part.
Melodie - Palm Harbor, FL
The technician was great. Very professional. Offered needed advice.
Vicky - Palm Harbor, FL
He was informative in regards to how many people have the same machines I have and with the same complants. I asked if whrillpool has done anything about the sensor in these machines, like upgrading to a more efficant sensor. James said no, and that whirlpool's position is that this is the way it is supposed to work. You can pass this on to whirlpool that this model is the worst washing machine I have ever owned.
Henry - Palm Harbor, FL
I used confidence as the title because that best describes my feeling about my service person. He was knowledgeable, efficient and explained everything he did.as he was doing it. I most generally repair my own things but since the product was under warranty I obviously made use of that. He was smart, amiable, and professional. I can not imagine a person that can project a better image for your company. Thank you.
Jae - Palm Harbor, FL
Service guy, if you can call him that, deemed my cooktop problem to be a installation issue rather than a defect in the cooktop without any knowledge as to why. He was also late so I’m pretty sure he just wanted to blame someone else and be on his way! He refused to admit in his paperwork what he didn’t know. Not helpful at all!
Edward - Palm Harbor, FL
I demonstrated to the service tech that one of the 5 burners on my Whirlpool cooktop still under warranty is not getting as hot as the other burners. It can barely boil water. He was unable to fix it, didn't understand how it works, and reported to Whirlpool that the cooktop is "working as it was designed." I am totally unhappy.
William - Palm Harbor, FL
Tech was excellent knew exactly what the problem was
Al - Palm Harbor, FL
Michael - Palm Harbor, FL
Dean - Palm Harbor, FL
Service was prompt and honest/ Left area neat. No complaints.
Frank - Palm Harbor, FL
Vincent - Palm Harbor, FL
Lucrezia - Palm Harbor, FL
Servicemen was short tempered and Rude. Efficient at his work.
Very professional, and knowledgable
Nancy - Palm Harbor, FL
Terrible response time
Thomas - Palm Harbor, FL
Came out 3 times and ordered wrong parts and took 5 weeks just to replace 1 board
Darla - Palm Harbor, FL
Great service, friendly, and informative about appliances
Karin - Palm Harbor, FL
Left with water still shut off, I had to figure that one out. Also left screws on floor for kick plate, I had to finish that. Took some time figuring out the problem which was simple, a spoon left in inside stopping a lever. Since spoon is silver as is the entire interior I did not see and neither did he until after checking things for ten minutes. He had to add that he has never had that happen before? Ya, probably since most units years ago were not polished inside, Duh! Need I say more?
Pleasent and knowledgeable
Vincent - Palm Harbor, FL
Suzanne - Palm Harbor, FL
Warren - Palm Harbor, FL
Tech was very prompt and fixed problem very quickly.
Very nice technician
John - Palm Harbor, FL
The technician knew his job and did it. He was fine. I just am not satisfied with the washer. If I had known how it operates I would never have bought it. I don’t think it agites enough. Very disappointed in product.
Prascilla - Palm Harbor, FL
Poor customer service. Did not schedule in morning as I had asked & was told ok. Was very late. At 4 pm I called to find out if he was coming at all. No apology. If he moved any slower, he would be standing still.
Worst experience ever!
Craig - Palm Harbor, FL
The technician was unsure and said (I hope the repairs work and they should work) He didn`t find the major problem with the fridge and changed a switch and thermostat! The computer made me choose a star rating and wouldnt let me choose zero!
Waste of time
John - Palm Harbor, FL
Cahra - Palm Harbor, FL
Judy - Palm Harbor, FL
Awesome tech, parts on back order was not ideal
Gary - Palm Harbor, FL
This has been an issue with these refridgerarators. This is the replacement for the first fridge and is now having the same issues and isnt even 6 months old. Ugh
Nice service person but
Donald - Palm Harbor, FL
James was terrific. polite, informative and speedy, however our freezer still does not make ice
DRYER WHIRLPOOL WED4850HW0 Motor not running thermal fuse is good- needs new motor-; ordrng 1 WP694089 (wheel) and 1 279827 (motor) and 1 WPW10569603 (switch) and 1 WPW10446920 (swith) and 1 WPW10436303 (timer)
FREEZER WHIRLPOOL WRT518SZFM00 SR#7724891184---Per tech line its normal for top to open slightly when shutting door or vise versa on this model.
DISHWASHER WHIRLPOOL KDFE104HPS I found the heating element is coming on. I found no rinse aid in the dispenser. I instructed customer to use rinse aid for better drying results.
REFRIGERATOR KITCHENAID KBSN602ESS01 Lowes 24 month parts and labor-----I replaced the modules on the built in and now all the lights come on.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "I replaced the gasket ,but customer did not like the suction of the new gasket."
REFRIGERATOR WHIRLPOOL WRF560SMYE04 I replaced the damper on the fridge.
WASHER MAYTAG MVWC565FW1 Autherization#mk80wk8npl2-I had to to get plastic taking out of unit. 2 man job complete .
WASHER-TOP LOAD MAYTAG MVWB765FW3 I explained to the customer how to use the washer. It had a lot of new features and different than the old washer. Unit is working properly at time of visit.
RANGE WHIRLPOOL WOD97ES0ES01 I replaced the boards on the unit and latch is now latching properly.
REFRIGERATOR WHIRLPOOL WRF560SMYE04 Unit needs new motor evap- no airflow going to fridge.; ordrng 1 W11087463 (damper) and 1 WPW10464673 (motor-evap)
DRYER WHIRLPOOL MED6630HW I looked over the unit and found the noises to be normal for a commercial dryer. I explained to customer.
DISHWASHER WHIRLPOOL JDB9000CWS2 I replaced the dispenser on the unit.
WASHER WHIRLPOOL WTW7500GC2 SR#7724804997--I ran test 51 with tech line- It passed all tests. Issue was unit was having a hard time balancing large load. I explained issue to customer.
DISHWASHER MAYTAG KDTE334GBS0 I replaced the dishwasher tub and associated parts ordered by previous tech. Check for leaks and found no issues. Door was a little after new tub.
MICROWAVE MAYTAG MVWP575GW0 I replaced the valve and control on the unit. Unit is now getting hot water.
REFRIGERATOR WHIRLPOOL WRS325SDHZ I looked over the fridge no other adjustments can be made its an 1/8 of an inch off which is within factory standards.
OVEN KITCHENAID n/a "Unit needs a new control and thermostat - 2 man 2 call count - oven dolley - saved estimate in pvr; ordrng 1 2man (2man) and 1 ovendolley (oven dolley), states that autho needed"
REFRIGERATOR KITCHENAID KRMF706EBS01 I replaced the shaft and motor and greesed the shaft and motor.
DISHWASHER KITCHENAID KDTE254ESS0 I replaced the control and the detergent dispenser.
WASHER MAYTAG MVWC465HW2 I replaced the valve on the washer.
REFRIGERATOR KITCHENAID KRSC503ESS01 installed new drip tray grille and bottom kick panel and the customer says that after they have cleaned the door that the color difference they can live with. tested all functions anbd all test ok at this time. told customer is they have any other questions or issues to contact whirlpool.
REFRIGERATOR KITCHENAID KRSC503ESS01 installed new drip tray grille and bottom kick panel grille. customer said after they cleaned the fridge the color got better so they can live with the color on the door. all test ok at this time.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "installed new evap fan and support/harness for thermistor, relocated and crimped/foil taped and zip tied thermistor in proper poition, advised customer to allow 24-48 hours before allowing unit to begin fully cooling properly again"
DISHWASHER JENN-AIR JDB9000CWS2 I found water going into the unit is cold. Unit needs a new dispenser. Heater is coming on.; ordrng 1 JDB9000CWS2 (dispenser)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit needs to have disposer plug knocked out in order for it to drain. Dishwasher is fine. I explained to customer.
DISHWASHER KITCHENAID KDTE254ESS1 "Unit has an intermittant issue. First time i ran it no fill.. the second i grabbed tools it started working again. Unit will need new control board and dispenser. Needs autho - saved estimaste W10861000 and W10866124; saved tckt , states that autho needed"
DISHWASHER WHIRLPOOL WDT730PAHZ0 I found drain line was not run properly. It needs to be looped up so the unit can drain properly.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Unit needs a new dispenser motor and shaft - saved estimate w/parts and needs autho . Need grease to help stop water seapage on motor.; saved tckt , states that autho needed"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "I checked over the unit and found the indicator is going out, I explained to customer to open door when cycle has ended so light goes off."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Panel fell off. I put panel back on fridge, I also tightened up the handles they were loose."
DISHWASHER KITCHENAID KDFE104DSS0 I instructed customer how to get better wash results on the washer. Heater is coming on tested in test cycle.
WASHER WHIRLPOOL WTW5000DW1 I instructed the customer and explained to the customer to use bed sheets settings for more water.
REFRIGERATOR KITCHENAID KRFF507ESS01 I looked over the unit the moisture around the icemaker mullion is normal on this unit because the heater melts the ice. around the icemaker.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "found FF evap frozen over affecting cooling in fridge section, will need to replace defrost assembly/evap fan harness assembly, ORDERING; ordrng 1 W10633627 (evap fan) and 1 WPW10277799 (hanress) and 1 WPW10389152 (support)"
DRYER WHIRLPOOL WED7500GC0 I instructed customer to use a bigger load and make sure there wet. Small clothing can dry up quick and hit sensor and cause unit to shut off.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "found hinges slightly warped scraping link kit preventing door from fully openeing, resecured chasis and hinge and unit now opening and closing proeprly"
REFRIGERATOR MAYTAG MFI2570FEZ05 "FOUND TURNING ON AND OFF EVERY 5-10 SECONDS AFFECTING COOLING AND CUSTOMER HAS LOST A LARGE AMUNT OF FOOD, APPEARS TO BE DEFECTIVE MAIN CONTROL, REPLACED AND INSTALLED NEW MAIN CONTROL, UNIT NOW RUNNING PROPERLY AND STAYING RUNNING - TESTS GOOD"
DISHWASHER WHIRLPOOL WDF330PAHS2 I told customer run sink till hot water comes out and then turn on dishwasher so it fills with hot water. Also instructed to buy lemi shine and use finish tablets. CUstomer also needs to buy rinse aid. Water circulation is good it filled both cups full of water within 2 minutes.
WASHER WHIRLPOOL WTW4616FW I found hot water line opening in diagnostics and in normal wash. I could not replicate issue.
ICE MACHINE WHIRLPOOL GI15NDXZS2 customer has a faulty drain pump which did not come with unit and he installed it. He needs to return old pump from where he bought it.