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for Oldsmar, FL
Repairs Took way too long
Sal - Oldsmar, FL
Totally dissatisfied within the length of time it took to repair washer and dryer....I totally get the delay in waiting for the parts from China.......but, parts were not ordered, I was told all parts were in.....I was told all parts were not in.....I was told all parts were not in......IT WAS A TOTAL MESS...FLAMINGO..get your communication correct and have your techs order the correct parts.....it took two months to have the repairs completed.....TWO MONTHS........TERRIBLE!! I sent in the same terrible review to the Maytag survey......
On time, Polite and Completed Job Correctly
Lewis - Oldsmar, FL
Terry - Oldsmar, FL
Joe was very knowledgeable and explained the issue with my ice maker very well. He was prompt and quick.
Randi - Oldsmar, FL
Marta - Oldsmar, FL
Still have noisy fri
Franklin - Oldsmar, FL
I'm sure Flamingo did what Whirlpool said but that did not help my problem.. when dispesing water the noise is loud enough to wake people up. Louder since he left
Great service. Prompt, competent, fast and friendly.
Stevan - Oldsmar, FL
Joanne - Oldsmar, FL
Very happy the repair man was right on time and took care of everything thank you
Heather - Oldsmar, FL
Kathryn - Oldsmar, FL
The man was not polite. When he put in the new ice maker I asked how long before I know it was working he said 48 hours. I asked how did I know it was getting water. He just hit the water button on the door water ran down the front of my refrigerator and on the floor just looked at me and said you have water. Never asked for a glass did not even try to clean up the mess. Very rude man. I would never recommend your company
Unresponsive management and Unable to repair
Tracy - Oldsmar, FL
This company was out 4 times to fix our Washing Machine (this doesn’t include the 2 times they cancelled appointments because they didn’t have the parts needed). Each time they left, we were told it was fixed. As soon as we went to use it again we quickly found out it was not fixed! We tried calling to speak with a supervisor and were told each time that there was not a supervisor available and that one would call us back. This never happened! After the last repair appointment we called into the company to tell them it still wasn’t working. Since it had been less than an hour since the service call, the rep on the phone called the technician to tell him and he argued saying it was fixed, like we were making it up! As if we want to not be able to do laundry at our house for 3 weeks! Do not use this company! If you are under warranty, tell the manufacturer you want to use someone else!!
Ice maker failure again.
Robert - Oldsmar, FL
Our ice maker is still not working due to a different issue regarding the lever that controls the amount of ice in the bin. I have called again for service on this. It is getting very frustrating as this is the 5th or 6th service time now. Home Depot is contacting Whirlpool about a lemon law replacement. Your tech was on time, courteous.
Howard - Oldsmar, FL
The girls in the office were great. The service technician James was EXCELLENT I had an interminit problem and he found it and fixed it great job.
Ty - Oldsmar, FL
James did a great job.
Rebecca - Oldsmar, FL
Waste of time
Jill - Oldsmar, FL
The service call was unsuccessful. The technician did not want to be here & made it very obvious. After being told what the problem was and where the grinding noise was coming from, he opened all of the doors to the fridge & freezer. In the short time he was here, the noise didn’t happen. He said he couldn’t wait all day to hear the noise. The fridge that is less than 1 year old is still making a strange grinding noise. It was a total waste of time.
Jack - Oldsmar, FL
very nice young man. $98 is a tad high just to respond and tell us it's beyond repair
Rick - Oldsmar, FL
Just a total joke,, not very constructive but true..
Earle - Oldsmar, FL
Anthony - Oldsmar, FL
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced the main control in back of unit. Turn unit back on and unit is now functioning as designed. Informed customer to wait 24 hour before restocking unit.
WASHER AMANA NTW4516FW3 "q1=no q2=no, no error codes. ran high spin in diagnostics and did not hear any noise. Ran test and run functioned correctly. Noise could be from ACU chatter. Service pointer= W11520474 Rev A ordering acu. due to covid 19 protocol did not get signature.; ordrng 1 W11170317 (control)"
REFRIGERATOR WHIRLPOOL WRT318FZDM02 631-219-7060-- Ohm'd out the fridge thermistor and was out of range. Unit needs new fridge thermistor. Left estimate for customer. Customer wants to got through with repair. Collected full amout ; ordrng 1 W11438736 (thermistor)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 q1=no q2=no replaced the evap fan due to it not working. Tested but fan doesnt run. Ran diagnostics test 3 and fan still did not run and the damper did not open either.Called techline spoke to Chris found the board in the back has a burn spot. Will need new board. ; ordrng 1 W11043763 (cntrl-elec)
DISHWASHER WHIRLPOOL KDTM604KPS0 q1=no q2=no customer stated that the installation company told them not to use the unit after it was installed. Customer just wanted unit checked out. Ran diagnostics and got NO error codes. Tested unit and unit is functioning as designed. due to covid 19 protocol did not get signature.
DRYER MAYTAG MEDB855DC4 Q1noQ2no Customer did not sign due to covid 19 protocol. Removed the shorted control board and isntalled a new one. Tested unit and it is now fully operational.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 NO Q2 NO-- Customer did not sign following covid 19 protocol. Found spray arm was hitting the tubing in the back. Removed the tube and reinstalled into sump pump. Removed kickplate and reinstalled properly so that when door opens it will not pop out. Ran unit on diagnositc testing. Unit is now fully operational.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 NO Q2 NO-- Customer did not sign following covid 19 protocoll. Installed the new sump pump due to old one has weak pump not cleaning dishes. Tested unit and it is now fully operational.
WASHER MAYTAG MVWB765FW3 Q1 NO Q2 NO-- Customer did not sign following covid 19 protocol. Water continously drips while not in use. Replaced the valve. Customer states loud from washer. Ran all diagnostic tests. Tightened down screws. No more noises. Unit is now under normal operation.
DRYER MAYTAG MEDB765FW0 Q1 NO Q2 NO-- Customer did not sign following covid 19 protocol. The unit is not operating properly due to the door switch being shorted wear and tear. Replaced by installing a new switch. Tested unit and passed.
DRYER MAYTAG MEDB765FW0 Q1 NO Q2 NO-- Customer did not sign following covid 19 protocol. Overlay shorted. Replaced the overlay ui and isntalled a new one. Needs door swithc as well old one is worn out at the plastic not allowing the dryer to start.; ordrng 1 WP3406107 (swtch)
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 NO Q2 NO-- Customer did not sign following covid 19 protocol. Authorization # wref9reapl1The unit is not cleaning the dishes. Special part order will call to schedule appointment once the parts are in.; ordrng 1 W11305297 (cntrl) and 1 W11087376 (pump)
BELLA KITCHENAID KRFC704FBS02 Q1 NO Q2 NO-- Customer did not sign following covid 19 protocol. Installed the trim and shield per prior tech notes. Tested unit. Water and ice now fully dispensing.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "q1 no q2 nono sign covid 19Unit needs new compressor, evap and led lights"
WASHER MAYTAG MVWB765FW3 q1 no q2 nono sign covid 19mr3c600apl1Unit needs new tub and gearcase ; ordrng 1 W10811957 (spin basket) and 1 W11393685 (gearcase) and 1 spanner (spanner) and 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 2man (2man)
DRYER MAYTAG MEDB765FW0 q1 no q2 nono sign covid 19Unit needs a new panel; ordrng 1 W11089306 (overlay)
REFRIGERATOR IKEA IX6HHEXDSM01 Q1=NO Q2=NO---replaced the ice maker due to the ice maker not working. Replaced and tested ice maker is working. Unit is functioning as designed. Due to COVID-19 protocol did not get signature.
REFRIGERATOR WHIRLPOOL KRMF706EBS00 Q1=NO Q2=NOReplaced the seal and shaft for ice dispenser. Tested and unit is functioning as designed. Duer to COVID-19 protocol did not get signature.
REFRIGERATOR WHIRLPOOL KRMF706EBS00 Q1=NO Q2=NO---- Replaced the left fridge door due to it being bowed in not activating the switch. Tested and unit is functioning as designed. Due to COVID-19 did not get signature.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 q1 no q2 nono sign covid 19I used heat gun to expand gasket and no more gap on the fridge.
WASHER WHIRLPOOL WFW92HEFW0 q1 no q2 nono sign covid 19f1e1 error - bad relay on cc- I replaced the main board and tested unit. Unit is now running no errors/
REFRIGERATOR WHIRLPOOL WRS325SDHV04 q1 no q2 nono sign covid 19Fridge came with white cams and customer wanted grey cams. I called Edwin and he said theres no other cams we can install.
FREEZER WHIRLPOOL WRF555SDFZ08 q1 no q2 nono sign covid 19 Unit is working at time of visit. I edcuated customer on different issues and things that can happen to a unit.
WASHER MAYTAG MVWB835DW5 q1 q2 nono sign covid 19I replaced the housing on the unit.
DISHWASHER WHIRLPOOL WDF330PAHS3 I replaced the stops on the dishwasher.
REFRIGERATOR KITCHENAID KRMF706EBS00 Q1no Q2 no-- Allow 3 call counts!!Refrigerator powers off-- UI display is PO with lights inside the refrigerator are off. Replacing the harness with the control and the left door. Advised door takes 2-8 weeks-- Needs addtional labor for door removal or left door.Authorization# KPWWQ00XPL2--; ordrng 1 W10815694 (door) and 1 WPW10624574 (control) and 1 W11170612 (harness) and 1 WPW10677118 (control) and 1 W11330971 (control) and 1 W10804160 (contrl) and 1 WPW10675033 (cntrl)
DISHWASHER KITCHENAID KDFE104HPS0 Found the unit not draining. The drain hose was not ran correctly after the garbage disposal was installed. Properly installed the drain line and tested. unit is functioning as designed. Could not get signature due to COVID 19 protocall.
ICEMAKER JENN-AIR n/a Found the circleation pump to be clogged and not pumping correctly. Ran diagnostics and all tests ran good. Ran cleaning cycle. Unit is functioning as designed. Could not get signature due to COVID 19 protocall.
REFRIGERATOR WHIRLPOOL KRMF706EBS00 I replaced the led light control on the fridge.
WASHER MAYTAG MVWX655DW1 I ran diagnostics and found no errors. I explained to customer about proper detergent levels. Unit is spinning just fine.
OVEN WHIRLPOOL WFE550S0HZ1 No error codes. pre heat- only off a few degrees. Recailbrated the unit. unit is now functioning as designed. Instructed customer not to cook with pans in beside to cook with.
WASHER WHIRLPOOL MVWC565FW2 Found the hot water and cold water to be connected wrong. Uninstalled hoses and cxorrectly installed them. Tested and calibrated the unit.
WASHER MAYTAG MVWX655DW1 "F5E2-latch, Tested and replaced the latch. Recalibrated the unit. Unit is functioning as designed."
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Ran daignostic and found damper to be loud and making squeeling sounds. Ordering; ordrng 1 W11087463 (damper)
REFRIGERATOR AMANA ASI2575GRS04 replaced the right(Fridge) door. Unit is functioning as designed.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 I could not pin point noise only made it one time in the two visits here and it was for 1 second. Possible audible or mechanical noise- Rec new control and freezer fan- ( customer did not want to put anymore money into the fridge)
REFRIGERATOR WHIRLPOOL WRF560SMYM05 I replaced the mullion on the unit.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer says fridge is freezing food on top three shelves.Temps taken while unit is in defrost. Temp in Fridge set to 37F--actual temp=34.6Temp in Freezer set to 0F- actual temp= 4.8FTested diffuser and diffuser is loud, ordering new diffused and support as well as control.; ordrng 1 W11164593 (diffuser) and 1 WPW10457601 (support) and 1 W11239666 (control,)"
WASHER WHIRLPOOL WET4024HW0 "replaced lath and lid, unit now washing properly - tests good"
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Door is sometimes not closing properly causing door open alarm to go off. Unit needs a new mullion.; ordrng 1 WPW10624450 (mulln rail)