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for Norcross, GA
Jemima - Norcross, GA
Julie - Norcross, GA
Nicole - Norcross, GA
Greg is the best!!!! My refrigerator is finally working properly and all issues are fixed! He is very knowledgeable and got it working very quickly.
Fast and Efficient
Eugene - Norcross, GA
The service technician was able to identify and fix the problem with our refrigerator in short time.
Finally fixed my ice maker
Laurie - Norcross, GA
Jerome came to my house to fix a recurring issue that I have had since I bought my Whirlpool refrigerator. I have had the ice maker replaced 4x so far. Jerome was very methodical and made several suggestions and changes that fixed my problem. He even called back a few weeks later to see if my issue had been resolved.
Joann - Norcross, GA
Tech was courteous and knowledgeable
Great service! Very professional, neat and personable!
Denise - Norcross, GA
Dale - Norcross, GA
Dale - Norcross, GA
Replaced one part and thought it would solve the problem, but it did not and the company would not send him back the same day.
Asher - Norcross, GA
Very horrible experience
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
Michael - Norcross, GA
Tim did a great job. He was very friendly and explained everything clearly. It's wonderful to have our dishwasher working again!
Echo - Norcross, GA
Jerome was great! Arrived on time and was very professional. He was very knowledgeable about his work and had the dishwasher repaired within a short timeframe. Did an awesome job!
Sherlinda - Norcross, GA
Service tech was nice and professional got the job done in a timely manner.
Robyn - Norcross, GA
Easy to make the appointment. the repairment called before coming. He was thorough and considerate of my floors and anyplace that he had to put his tools. He explained everything very well .
Sherry - Norcross, GA
Fast, efficient service
William - Norcross, GA
June - Norcross, GA
Reece, the technician, was professional, prompt and very knowledgeable. The customer service group kept me informed all the way through the process as parts had to be ordered. Best service experience ever!!
Connie - Norcross, GA
Celia - Norcross, GA
Felipe - Norcross, GA
Service technician was OK, good performance, knowledge, but; the problem is the machine. No way can wash with small amount of water...This is not right.
Louise - Norcross, GA
Called Customer Service for Jenn Aire and she ordered part. When part arrived, the install was scheduled next day. Warranty work, no charge. Technician excellent in knowledge, installation and presentation.
Julie - Norcross, GA
REFRIGERATOR SBS KITCHENAID KRSC503ESS01 no power unit is dead; ordrng 1 W11172798 (control) and 1 W11340158 (control)
REFRIGERATOR WHIRLPOOL WRF736SDAW12 not cooling due to faulty fan . possible power surge; ordrng 1 WPW10514110 (evap and def)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced defective icemaker and defrosted the unit. Ensured icemaker working properly. Please allow 24 hours for proper cooling and freezing
REFRIGERATOR WHIRLPOOL WFE320M0ES1 replaced both leds unit is working as designed.
DISHWASHER MAYTAG MDB4949SHZ0 replaced pump assy due to bad motot. tested ok. found that cm has a slow leak in plumbing. advised cm to call a plumber
DISHWASHER WHIRLPOOL KDPE234GPS0 Installed new pump and motor and tested unit checked out ok. Unit is working as desgined.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Unit looks like at some point the freezer door did not get closed properly at some point. Evidence of frost and ice on the rear panel. Icemaker fill tube and guide needs to be defrosted as well. Teth on the icemaker seemed to be compromised.; ordrng 1 4317943 (icemaker only)
RANGE KITCHENAID KFGG500ESS2 replaced defective control panle assy. ok now. Protective film is covering the cooktop.
WASHER MAYTAG MVWC415EW1 Unit needs gearcase and drain pump assy. Unit will not stop trying to drain. Drain pump rattling sounds as well. Unit would fill but would not wash.CLientt will hold off on repair.
MICROWAVE WHIRLPOOL GSC309PVS02 Installed new element and tested unit checked out ok.
DISHWASHER WHIRLPOOL WDF331PAHS0 tech replaced faulty fill hose.unit is operating as designed.
DISHWASHER WHIRLPOOL KDPE234GPS0 "Unit not washing, sump pump motor not running will need to replace.FILE #7725811348; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (cntrl-elec)"
RANGE WHIRLPOOL WFE320M0ES1 bent hinges causing door to jam.; ordrng 1 WPW10299225 (hinge active) and 1 WPW10299227 (hinge passive)
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "faulty leds, FF FLAT and Freezer LED; ordrng 1 WPW10515058 (FF led) and 1 WPW10515057 (freezer LED)"
WASHER MAYTAG MVWC565FW1 Ordering drain pump. Pump hot and is timing out. Unit has a tub full of water. Need to manually drain the unit.; ordrng 1 W10876600 (drain pump)
WASHER WHIRLPOOL WTW5000DW2 Arrived at unit and ran the unit thru test mode to ensure proper function and to reset the electronic control board. Tested unit on noraml and bulky items/sheets to ensure water level is reflected on the cycle selected. Unit washes and agitates and drains fine.
MICROWAVE WHIRLPOOL GSC309PVS02 unit bake element has no continuity will need to replace element.; ordrng 1 WPW10207398 (elmnt-bake) and 1 WP9759243 (thrmst-fix)
DISHWASHER KITCHENAID KDFE104DSS0 replaced control and display lights started flickering . reinstalled original board and pump will not run; ordrng 1 WPW10605057 (sump assy) and 1 W10854215 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 customer complaint:water appears on floor after dispensing for water.tech found line to valve was not place properly.tech mad adjustment and unit is operating as designed.
DRYER MAYTAG MEDB835DW4 SECURED CONECCTION ON HEATER AND THERMOSTAT UNIT TESTED REACH 168 F
COOKTOP WHIRLPOOL G7CE3034XP00 Simmer knob and switch defective. Need to order; ordrng 1 WP9762441 (swtch-slct) and 1 W10318662 (knob)
WASHER WHIRLPOOL WET4024HW0 Arrived at residence and found that the unit has a little bit of discoloration where the heater is located and vents. Advised that this is normal and any unit that turns on a hand full of times will resemble this. SHowed client how to clean the lint trap. Removed and cleaned to prevent any inefficiencies Tested and works
DISHWASHER WHIRLPOOL WDF331PAHS0 customer complaint:unit will not wash dishes properly.tech found fill tube was faulty and needs to to be replaced.; ordrng 1 W10769066 (hose-fill)
DRYER MAYTAG MEDC400VW0 removed nylon stocking from blower wheel assy. Tested and woks.
ICE MAKER KITCHENAID KUIC18NNSS0 replaced fastner and fill tube. tested ok
WASHER MAYTAG MHW5630HC0 "Installed new sensor with acu and tested unit, checked out ok informed customer on use and care of the unit. no errors found after repair."
DRYER MAYTAG n/a "Door not shutting all the way due to the hinge not being placed right in door, the door would connect with strike properly. Repositioned and tightened the door and tested, shuts and seals great unit is working properly."
DISHWASHER KITCHENAID KDFE104DSS0 found that the control was stuck in cycle .; ordrng 1 W10854215 (elec control)
WASHER WHIRLPOOL MVWX655DW1 Arrived at residence and gained access to the underneath of the unit and found that the wire connection to the motor not connected. Secured loose wire and ensured the molux plug tight. Unit now agitates and spins. Tested mutiple times and ensured proer function
RANGE - ELEC WHIRLPOOL WFE320M0EB2 check one elect range and found wire harness and terminal block burn out replace one harness-wire test all function with customer
DRYER WHIRLPOOL MEDX655DW1 Unit is suffering from poor ventilation outside due to the flap only being opened 25% of the way. Unit cannot vent outside properly. Advsied client that this is a maintenance issue. Vent is located up on the 2nd floor and cannot be accessed from the ground level.
REFRIGERATOR SBS KITCHENAID KRSC503ESS01 replaced thermistor and fan scroll kit unit is working as designed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 found that cm did not use rise aid in the dw . explained use and care of the unit to cm
REFRIGERATOR JENN-AIR JFX2897DRM02 "replaced fan hosing and fan motor de to fan contacting the fan shroud , checked ok"
RANGE KITCHENAID KFGG500ESS2 Part obtained defective and has a crack on the bottom right corner of the control panel. ALso existing blemishes found on the cooktop right below where screws for the control panel are located. Showed client efore starting to work. Can see the blemishes behind blue tape. Will need to re-order cooktop; ordrng 1 W11164063 (panl-cntrl) and 1 W11241183 (cooktop)
OVEN JENN-AIR JGRP548WP02 "reset control to allow the bttons to respond, fond no stored error messages and does keypad test with sucess"
REFRIGERATOR JENN-AIR JS48PPDUDE01 "repaired freezer door spring, and heatged door gasket to allow the freezer gasket to seal"
DRYER MAYTAG MED5630HC0 "Vent hose kinked in back causing unit to overheat, moved the dryer forward enough for it to vent properly. Tested and no errors found unit is working as desgined."
OVEN JENN-AIR DR8895ASS needs main control and light harness
REFRIGERATOR GLADIATOR GARF30FDGB00 2 man duties performed