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for Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
Michael - Norcross, GA
Tim did a great job. He was very friendly and explained everything clearly. It's wonderful to have our dishwasher working again!
Echo - Norcross, GA
Jerome was great! Arrived on time and was very professional. He was very knowledgeable about his work and had the dishwasher repaired within a short timeframe. Did an awesome job!
Sherlinda - Norcross, GA
Service tech was nice and professional got the job done in a timely manner.
Robyn - Norcross, GA
Easy to make the appointment. the repairment called before coming. He was thorough and considerate of my floors and anyplace that he had to put his tools. He explained everything very well .
Sherry - Norcross, GA
Fast, efficient service
William - Norcross, GA
June - Norcross, GA
Reece, the technician, was professional, prompt and very knowledgeable. The customer service group kept me informed all the way through the process as parts had to be ordered. Best service experience ever!!
Connie - Norcross, GA
Celia - Norcross, GA
Felipe - Norcross, GA
Service technician was OK, good performance, knowledge, but; the problem is the machine. No way can wash with small amount of water...This is not right.
Louise - Norcross, GA
Called Customer Service for Jenn Aire and she ordered part. When part arrived, the install was scheduled next day. Warranty work, no charge. Technician excellent in knowledge, installation and presentation.
Julie - Norcross, GA
Mary - Norcross, GA
Marilyn - Norcross, GA
Rickie - Norcross, GA
Great service! Technician was very professional and knowledgeable.
Kevin - Norcross, GA
Tim was excellent! He gave me plenty of heads up on when he was going to be here and fixed my appliance no problem. Very professional and knowledgeable!
Great Customer service!
Victoria - Norcross, GA
Time was very knowledgeable and on time.. he called prior to appointing let me know his exact arrival time and he quickly and efficiently fixed the issue. I was very very please with the service and highly recommend him to anyone needing appliance services!
Great service he knew what was the problem right away
Geri - Norcross, GA
He knew the problem right away.
Mary - Norcross, GA
Technician was great.
Great service. The technician was polite and courteous.
Vijay - Norcross, GA
Raymond - Norcross, GA
WILSON IS AWESOME!
Bruce - Norcross, GA
Brandon did an excellent job. He was professional. He was here on time. He explained what was under warranty and what was not. And fixed the dishwasher very quickly. Thank you.
John - Norcross, GA
On time,Good Job,
Charlie - Norcross, GA
WASHER WHIRLPOOL MHW8200FW0 "Dispenser overfilled and clogged, cleaned out and filled to correct level. Tested unit and checked out ok."
REFRIGERATOR WHIRLPOOL WRT111SFDW04 check one top mount refrigerator and found no temp on the discharge line or frost pattern on the evaporator coil; ordrng 1 W11122867 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 sst (sst)
REFRIGERATOR ROPER RT14BKXKQ05 Arrived at residence and foubd that the freezer part is cooling and has proper airflow but air holes/vents in the fridge where blocked with ice. Defrosted the unit with steamer and esnured airflow resumed. Please allow 24 to 36 hours for proper cooling in fridge section. COule not make contact on the 404-819-9500 number that is responsible for payment.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced faulty icemaker assembly.Unit is cooling properly.Tested ok..
ICE MAKER WHIRLPOOL GL15NDXZB2 Unit condensor fan was hitting the tech sheet in unit. Removed tech sheet and tested unit checked out ok. Instructed customer on use and care of unit.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 tech replaced faulty cover housing unit is operating as designed.
WASHER WHIRLPOOL WTW4955HW1 "Unit not draining or spinning, replaced cap and drain pump and tested unit checked out ok."
WASHER MAYTAG MVWX655DW1 "check one washer and found no error codes test washer on the deep wash and bulky wash cycle to show customer on loading ,the use of detergent and soil level selection west wqsher working well"
REFRIGERATOR WHIRLPOOL WRS321SDHW00 levelled ref. door. checked all functions. tested ok
WASHER WHIRLPOOL WTW4955HW1 "Hub and washplate completely stripped, installed new hub and washplate and tested unit checks out ok."
REFRIGERATOR KITCHENAID KRMF706EBS01 defrosted unit and installed new evap fan motor and bimetal. unit is working and cooling as designed also realigned the freezer door.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Unit has restrictions in the lines, will need full ss repair. Icemaker overproducing ice will need replacement.; ordrng 1 W10507884 (compressor) and 1 WPW10317013 (evaporator) and 1 W10884390 (icemaker)"
REFRIGERATOR JENN-AIR JS48NXFXDE01 customer complaint:left door uneven.tech made adjustment to door.unit is operating as designed.; T-emld tckt
DISHWASHER WHIRLPOOL WDF330PAHS1 "Installed pump and motor with control, tested unit and checked out ok. Customer informed me that unit is missing bottom cover, has been missing since the installers put it in. Not covered under warranty for a missing part."
REFRIGERATOR KITCHENAID KRMF706EBS01 unit has a frosted evap. will need to order parts and return for repair.; ordrng 1 W11249952 (evap fan motor and harness)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "customer complaint:unit making door chim sound.tech need to replace faulty cover container housing.; ordrng 1 W10798411 (icemaker) and 1 W10656772 (switch,rocker arm) and 1 W10656771 (switch,rocker arm) and 4 wp2177331foam (foam)s and 1 W10669473 (cover-frnt)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 ADJUSTED POWER CONECCTION AND SECURED DOOR HINGES INSTALLED DOOR HANDLES UNIT TESTED WORKING FINE
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Unit freezer door switch had a loose connection, Pulled it out and connected tight. Tested unit checked out ok."
DRYER WHIRLPOOL WED4815EW1 Arried at residene and found unit works and eats up fine. problem is wit airflow in walls of apartment. Tested and works. Adsied lient of issue.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 installed rails mullion and handles unit tested working fine
WASHER WHIRLPOOL MVWC565FW "Installed new latch, tested unit checked out ok."
DISHWASHER WHIRLPOOL KUDK03ITBS1 cleaned smp to improve wash of the pper rack
REFRIGERATOR JENN-AIR JFC2290VEP5 customer complaint:unit leaking isn freezer compartment.tech defrosted drain line.also tech found that drain was previously up dated .unitnis operating as deigned.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 installed door closer . tested ok
REFRIGERATOR WHIRLPOOL WRS322FDAM04 replaced compressor . no leaks found in system at this time. tested ok
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived at the unit and found that the unit had some installtion issues. Legs/frame bent. Toekick mangled and is crunching everytime the door is opening and closing. Left toe kick off to prevent potential damage to the unit, the door and the spring and hinges. Unit will need circulation sump and motor assy as well.CLient will reach out to the ppl that sold them the appliance for a solution. Not very goo installation as the unit is not sitting leveled nor firstname.lastname@example.org"
DRYER - ELECTRIC WHIRLPOOL MEDX700XL0 SRFILE#7724722341 CHECK ONE DRTER AND FOUND DRYER TEMP FIRST THREE CYCLE WAS NORMAL AND THEN IT KEEP RUNNING PASS 212*F AND BLOW THE THERMAL FUSE CALL THE TECH LINE EXPLAIN WHAT HAPPEN ELEMENT NOT SHORTING TO THE CHASSIE REPLACE FUST AND THERMISTOR DRYER CYCLE FIFTEEN TIMES AT ABOUT 162*F AND CUT IN AT ABOUT 140*F THE VENT IS CLEAR
REFRIGERATOR WHIRLPOOL WRF535SWHV00 found that door closer is damaged causing the left ref door no to close correctly; ordrng 1 WP67003639 (door closer)
REFRIGERATOR BI KITCHENAID KFCS22EVMS2 Unit condenser very dirty hasn't been cleaned in two years. Cleaned out condenser and informed customer to wait 24-48 hours for it to correct temp.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed new valves and tested unit, water dispensing ok unit is working properly."
WASHER MAYTAG MHW6630HW0 installed control panel and control board unit tested working fine
DRYER - ELECTRIC WHIRLPOOL MEDX700XL0 "FOUND THERML FUSE OPEN REPLACE ONE FUSE TEST ON AIR HETER NOT SHORTING TEST TEMP CYCLE A FEW TIMES AT 162*F AND CUT IN ON 152*F THEN TEMP 210*F AND BLOW THE THERMAL FUSE; ordrng 1 WP8577274 (THERMISTOR) and 1 WP3392519 (THERMAL FUSE (91C)), used 1 WP3392519 (THERMAL FUSE (91 C)) from stock"
WASHER WHIRLPOOL WTW8500BW0 "Could not find where leak is coming from, found water residue on side of machine. But could not get it to recreate the issue."
WALL OVEN KITCHENAID KODE300ESS04 "Replaced console, turned on unit and tested out ok."
REFRIGERATOR WHIRLPOOL WRF535SWHV00 CHECK ONE FRENCH DOOR REFRIGERATOR AND FOUND FROST BUILD UP ON FREEZER SHELF CLEAN ICE BUILD AND CHECK FREEZER DOOR SEAL ALL AROUND ADVUICE CUSTOMER TO PULL FROM CENTER OF THE DOOR HANDLE
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 replaced user interface board and faulty dispenser pad. unit is working as designed.
WASHER WHIRLPOOL WTW5000DW1 adjusted belt and pulley unit teste working fine
REFRIGERATOR KITCHENAID KRFC300ESS01 "Unit freezer door not sealing all the way creating frost build up in freezer. Thermistor and jazzboard not reading correct temps in fresh food, freezing food. need to order slide rails and gasket for freezer and thermistor and jazzboard for the fresh food. Customer explained she just bought it from best buy and wants to contact them first to discuss an exchange, will call back if she wants repair.; ordrng 1 W10571967 (gasket)"
WASHER AMANA NTW4516FW2 unit through multiple tests found unit to make normal mechancial noises nothing unusual.
WASHER MAYTAG MVWC465HW2 CHECK ONE WASHER AND FOUND ERROR CODE F0-E5 OFF BALANCE LOAD CLEAR DRAIN PUMP RECALIBERATE MACHINE CONTRL TEST WASHER WORKING WELL