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for Loganville, GA
Kathryn - Loganville, GA
Don’t like the technician at all. Don’t want him here ever again! He’s a smart ass. He’s been to my daughters home also. She remembers him being an ass at her home also. Don’t want to buy from Lowe’s anymore because of their subcontracting flamingo. Don’t like flamingo at all! The Office personnel is a smart ass in Miami. Not good and wouldn’t recommend them.
Wonderful Customer Service
Andrea - Loganville, GA
He was very pleasant and took his time to explain what the issue was and way to prevent it from occurring again. Very good customer service
Eboni - Loganville, GA
Chinasa Elue - Loganville, GA
Marvin was an excellent tech. He was very knowledgeable and thorough in his work with us. We appreciate him.
Zach - Loganville, GA
Nina - Loganville, GA
Great Warranty Servicr
JZ - Loganville, GA
Great service and communication. Excellent Tech
Zara - Loganville, GA
James - Loganville, GA
John - Loganville, GA
Reggie - Loganville, GA
Waste of time
Helen - Loganville, GA
When Roy was at the house, he said that they don’t make refrigerators to align anymore. So, the doors still weren’t even and the top of the refrigerator still wasn’t level. He even showed us a picture on his phone where the doors of a fridge in a commercial are uneven. Very disappointed to have yet another service call to balance the fridge.
Erica - Loganville, GA
Came out took care of the issue, used protective wear on feet, very professional.
Marvin was very good. Was impressed with him. New what was wrong with my washing machine right off.He is highly recommended.
James - Loganville, GA
Was very knowledgeable.
Great service and dedication to job well done
John - Loganville, GA
A bit slow on getting replacement part from parts not having in stock. Service provided is good, dedicated to a job done quickly, dish washer works great at this time.
Belinda - Loganville, GA
The technician and the service he proved was great. Mr. Purdy was very clean, courteous, and polite. His knowledge and understanding of what my microwave needed for the repair was evident. He had the parts taking little time to replace them. I will be requesting Mr. Purdy for any future appliance repairs we may need.
Great and onetime Service
Louis - Loganville, GA
Roy was very knowledgeable about fixing the problem with my whirlpool fridge. Right away he identified the problem. He had to order the part for the fan motor, but he came to fix it on the day he mention. Thanks
Marguerite - Loganville, GA
Mr. Tappin was very timely in his arrival. He was very knowledgeable and professional in getting the job done. He also offered suggestions for the appliances as well.
Cheryl - Loganville, GA
received prompt and courtesy service
Best Service Ever
Joseph - Loganville, GA
We were scheduled for a Friday appointment to fix our fridge, but ended up being available on Wednesday. The gentlemen were fantastic. Both were friendly and provided details as to the problem and the solution. They had us up and running again in no time at all. The technition even offered to call and check back in case we had any other problems with it by the next day. Great experience.
Very pleasant and professional
Stacy - Loganville, GA
Everything was explained so I understood what the issue was. They were very polite and even courteous to the cat.
Josh - Loganville, GA
William - Loganville, GA
Roy did a great job narrowing down were the vibration was coming from and fixed it.
Doris - Loganville, GA
There seemed to have been a disconnect between Whirlpool and service tech., who reportedly did not have whirlpool authorization to fixed the reported problem. This lead me to contact Whirlpool who has approved for the reported problem to be fixed (part has been ordered). Given this I could not rate the services because the service was not completed. Arrival time was convenient and I highly rated that category. I was somewhat upset with service tech but later apologized to him and he was accepting and understood. Of course I think service tech could have pursued with his company that Whirlpool had authorized this service.
James - Loganville, GA
WASHER MAYTAG MVWC555DW0 suspension bad cust will replace unit please send copy no email
DRYER MAYTAG MEDB835DW4 cust is pushing button not touching advised cust unit ok now
REFRIGERATOR WHIRLPOOL KSSP48QJS00 unit need seal system and door gaskets and fan motor; ordrng 1 WP2003003 (exchanger) and 1 WP2004545 (heater-pan) and 1 4388575 (evaporator) and 1 WP4389155 (motor-evap) and 1 W10309995 (compressor) and 1 2188319A (gasket-dor) and 1 2188321A (ref door gasket)
WASHER WHIRLPOOL WTW4616FW0 unit will not start order part; ordrng 1 W11124713 (control)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 CHECK ONE FRENCH DOOR REFRIGERATOR AND FOUND REFRIGERATOR TURNUIG OFF AND YOU HAVE TO CYCLE THR POWER TO RESUME OPERATION REPLACEONE EVAP MOTOR FOR THE FREEZER REPLACE FOUR ELECT CONTROL AND MOTOR AND ONE BACK COVER SET BOTH TEMP
RANGE WHIRLPOOL WGG745S0FS02 CHECK ONE DOUBLE GAS RANGE AND FOUND USER INTERFACE MELT REPLACE ONE SWITCH-MEMBRANE TEST BOTH OVEN WORKING
REFRIGERATOR SBS AMANA ASI2575GRS01 CHECK ONE SBS REFRIGERATOR AND FOUND THE START DEVICE BAD COMPRESSOR NOT STARTING REPLACE ONE STARTING KIT TEST COMPRESSOR START AMP DRAW 0.9A
DRYER WHIRLPOOL WED5000DW2 CHECK ONE DRYEWR AND FOUND VENT HOUSING AND BLOWER BLOCK REMOVE HOUSING AND CLEAN TEST DRYER WORKING
DISHWASHER WHIRLPOOL WDT970SAHZ0 CHECK ONE DISHWASHER AND FOUND THE PUMP&MOTOR NOT RUNNING REPLACE ONE PUMP&MOTOR TETST FOR WATWR LEAK NONE DISHWASHER RUNNING OK
MICROWAVE COMBO WHIRLPOOL WOC75EC7HV01 check one wall ovencombo and found the oven door handle damage replace one door handle
DISHWASHER WHIRLPOOL WDT970SAHZ0 check one dishwasher and found sump motor getting 120v ac not nunning; ordrng 1 W11305296 (CNTRL-ELEC) and 1 W11087376 (PUMP&MOTOR)
RANGE WHIRLPOOL WGG745S0FS02 touch pad peeling cust will cack back
REFRIGERATOR WHIRLPOOL WRV986FDEM01 CHECK ONE FRENCH DOOR REFRIGERATOR AND UMNIT KEEP DISPLAY PO AND NO ICE REPLACE ONE MOTOR EVAP THREE ELECT CONTROL FOUND AUGER MOTOR RUSTING AND THE BACK MISSING; ordrng 1 WPW10677119 (CNTRL-ELEC) and 1 W10822606 (MOTOR) and 1 WPW10577369 (COVER-BACK)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 check one french door refrigewrator and found control user inter face keep going into po customer have to turn off the circuit breaker to have the refrigerator start to cool again; ordrng 1 WPW10675033 (CNTRL-ELEC) and 1 WPW10624574 (CNTRL-ELEC) and 1 W10804160 (CNTRL-ELEC) and 1 W11109595 (MOTOR-EVAP) and 1 W11036562 (CNTRL-ELEC) and 1 WPW10677119 (CNTRL-ELEC)
REFRIGERATOR MAYTAG MFI2568AES replace one refrigerator door switch and one pantry end cap
REFRIGERATOR MAYTAG MFI2568AES check one french door refrigerator ansd found the refrigerator door switch and pantry drawer end cap brokek; ordrng 1 12002646 (LIGHT SWITCH KIT) and 1 W10874836 (ENDCAP)
REFRIGERATOR KITCHENAID KRFC704FBS00 auth for double labor AUTH# kky2ekxnl2 CHECK ONE FRENCH DOOR REFRIGERATOR AND FOUNF FRESH FOOD EVAP COIL ICE UP AND STOP AIR FLOW REMOVE DOOR AND EVAP COVER DEFROST COIL REPLACE ONE COVER-EVAP AND ONE CONTROL ELECT SET BOTH TEMP
DISHWASHER WHIRLPOOL WDF560SAFM2 installed pump tested vunit ok
DISHWASHER WHIRLPOOL WDF560SAFM2 unit wash pump open will not operate order part; ordrng 1 W11085683 (sump wash pump)
REFRIGERATOR KITCHENAID KRFC704FBS00 check one french door refdrigerator and found fresh food evap coil ice build up; ordrng 1 W11167902 (COVER-EVAP) and 1 W11333076 (CNTRL-ELEC)
ICE MAKER KITCHENAID KUID308ESS1 installed compressor and condensor fan motor tested unit ok now
DISHWASHER WHIRLPOOL n/a found leak at valve tighten fitting bigger leak coming from cabient under sink damage not cause by dishwasher advised cust
ICE MAKER KITCHENAID n/a cust has water problem will call back
DRYER MAYTAG MEDC215EW1 CHECK ONE DRYER AND FOUND THERMAL CUT-OFF OPEN TEST AIR FLOW AND SHOW CUSTOMER WITH VENT CONNECT AND WITHOUT THE VENT CONNECT REPLACE ONE THERMAL CUT-OFF AND ADVICE CUSTOMER TO HAVE VENT IN WALL TO ROOF CLEAN SOON BEFORE USING THE DRYER; used 1 279816 (CUTOFF-TML) from stock
WASHER WHIRLPOOL WFW85HEFW0 check unit found working ok advised cust its touch to start not push
WASHER WHIRLPOOL WFW75HEFW0 check one washer front load and found error code f3-e2 and f8-e1 replace one pressues switch and one pressure hose test washer woorking
WASHER WHIRLPOOL WFW75HEFW0 help tech on call
DRYER MAYTAG MEDC465HW0 open heating element replaced tested unit ok advised cust lights in room blink when unit vis operating; used 1 279838 (ELEMENT) from stock
WASHER WHIRLPOOL WTW5000DW1 installed control tested un it ok now
REFRIGERATOR WHIRLPOOL WRX735SDBM03 found icemaker ice in mold no ice in bin replaced icemaker; used 1 W10882923 (Alt for WPW103771) from stock
REFRIGERATOR KITCHENAID KRMF706EBS01 DOOR CAME WITH NO DOOR CLOSER; ordrng 1 W11163783 (CLOSER) and 1 W11188796 (CLOSER)
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 found ref damage on right side rear also found condensor missing paper under condensor per whirlpool unit past 30 day warranty for replacement cust must call dealer for replacement ref# 7724931965 joel used plastic skid on floor unit damage floor because of damage under unit
DRYER WHIRLPOOL WED8500DC3 INSTALLED INTER FACE TESTED UNIT OK NOW
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 CHECK ONE FRENCH DOOR REFRIGERATOR AND TURN UNIT OFF AND WAIT WHILE RETURN POWER TO UNIT UNABLE TO DUPLICATE THE NOISE COMING FROM THE REFRIGERATOR
REFRIGERATOR WHIRLPOOL WRS325FDAM04 check one side by side refrigerator and found all interior lights out replace three lights module test all lights working well
DRYER WHIRLPOOL WED8500DC3 unit will not start order parts; ordrng 1 W11158455 (touch pad) and 1 WPW10739349 (control)
REFRIGERATOR WHIRLPOOL WRS325FDAM04 replaced lights in ref and frz tested unit ok
RANGE - ELEC WHIRLPOOL WFE540H0ES1 installed left burner tested unit ok now
REFRIGERATOR WHIRLPOOL WRS325FDAM04 (REP TRINA )AUTH# WK68R00XPL1 FOUND LIGHT FLICKERING; ordrng 1 WPW10515058 (LIGHT) and 2 WPW10515057 (LIGHT)s
WASHER-TOP LOAD MAYTAG MVWB765FW2 check one washer and found gearcase making knocking noise when agiteating replace one gearcase assy recaliberate machine control