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for Johns Creek, GA
Very good customer service experience
Johns Creek Customer - Johns Creek, GA
My appliance was repaired in a timely and competent way. I will certainly use this service provider again.
Danny - Johns Creek, GA
This guy is kinda aggressive and little upset with questions. We dont know how this unit running we are not technicians i just wanted it fix issue but he tried to teach me with aggressive face. We dont need to learn how this dishwasher is working. I know how to use it.
Brad - Johns Creek, GA
Adam - Johns Creek, GA
The technician resolved the issue in a professional manner. I am extremely satisfied with the work.
Megan - Johns Creek, GA
Perfect service and serviceman.
Efficient & Friendly Service
Mark - Johns Creek, GA
Jerome showed up on time and was very friendly and knowledgeable. He quickly diagnosed the problem . Needing to order the part, he scheduled his return 2 days later. He showed up right on time and completed the work in under a half hour. I did not lose any of my day to waiting around and I appreciated that immensely.
Usha - Johns Creek, GA
Jerome was helpful, knowledgeable and extremely pleasant.
Rhonda - Johns Creek, GA
Joseph - Johns Creek, GA
Tyler exceeded our expectation!
maytag transmission failure
BN - Johns Creek, GA
The transmission on my less than one year old maytag went out. Tyler diagnosed it very quickly and came back in a couple days to replace it. He was Prompt, very friendly and seemed to know what he was doing. This was covered under warranty
Neil - Johns Creek, GA
Tim was very competent and located the problem promptly. Excellent communication skill.
Linda - Johns Creek, GA
The technician was very knowledgeable, extremely courtious and very thorought . He made triple sure that I understtood my issue.
Sanjay - Johns Creek, GA
The tech was knowledgeable and courteous. He showed up on time and finished the job quickly.
Great service !
Ray - Johns Creek, GA
Genuinely awesome service
Seraj - Johns Creek, GA
Everything addressed perfectly
Honest and accurate assessment of the problem
Mark - Johns Creek, GA
I was provided with an honest assessment of the issue and the options for resolving the issue. The issue was resolved to my satisfaction.
"Unit 8305 - Johns Creek, GA
Fast and good customer service
OVEN KITCHENAID KEBC208KSS04 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit upper oven will not operate properly after a storm.tech tested unit and found upper door switches are operating but main board will not energize sister board for upper latch motor to run and main board is NLA.also upper oven is no good without contrl board (part#8302305. main board)
MICROWAVE WHIRLPOOL WOC75EC0HS03 Unit has faulty magnetron that has caused burn marks on metal wave guide and inside of microwave cavity contacted Techline they proceeded to do the video contact and deemed unit non repairable file number 7729146854
RANGE WHIRLPOOL WFG525S0HS1 Replaced door hinge unit now operating as designed customer did not sign due to covid19 q1n q2n
MICROWAVE WHIRLPOOL WMH31017HS3 Replaced mag cap and diode on microwave in unit 1020 double labor autho wstu600nl2 unit is now operating as designed. Customer did not sign due to covid19 q1n q2n
MICROWAVE WHIRLPOOL WMH31017HS03 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit will not heat.tech need to replace faulty mag.diode and capictor.; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 2ndman (2nd man)
DISHWASHER WHIRLPOOL WDF520PADM7 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit will not fill with water.tech found that water line is faulty and needs to be replaced.unit is operating as designed.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced adjusters unit now operating as designed customer did not sign due to covid19 q1n q2n
RANGE KITCHENAID KDTE404ESS3 Replaced adjuster unit now operating as designed customer did not sign due to covid19 q1n q2n
RANGE KITCHENAID KDTE404ESS3 Unit needs new adjuster assembly customer did not sign due to covid19 q1n q2n ; ordrng 1 WPW10546503 (Adjuster)
OVEN WHIRLPOOL WOD51EC0HS01 Unit had a loose wire on the lower door latch reconnected door latch unit now operating as designed customer did not sign due to covid19 q1n q2n
ICE MAKER KITCHENAID KUIX335HPS00 Explain to customer drain has to be gravity fed to make ice it is puddling one the ice machine and not keeping ice
MICROWAVE WHIRLPOOL WMH31017HS3 Unit needs new mag cap and diode previously diagnosed this unit and ticket was never found customer did not sign due to covid19 q1n q2n ; ordrng 1 W10754299 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)
STOVE - GAS WHIRLPOOL WFG525S0HS1 tech replaced faulty hinge.unit is operating as designed.
VENT HOOD KITCHENAID KXW8748YSS0 tech replaced faulty ligt bulb.unit is operating as designed.
OVEN WHIRLPOOL WOS72EC0HS01 Replaced control and user interface and tested the oven it is now operating as designed customer did not sign due to COVID-19 q1n q2n ?
OVEN WHIRLPOOL WOD51EC0HS01 Found oven ui not responding properly to touch also oven not heating customer did not sign due to covid19 q1n q2n ; ordrng 1 W11297709 (Ui) and 1 Ovendolly (Oven dolly)
ICE MAKER KITCHENAID KUIX335HPS00 Unit is set up for a gravity drain and the install drain hose is running parallel to the drain not allowing gravity to drain the ice machine. Customer did not sign due to covid19 q1n q2n
COOKTOP WHIRLPOOL WCG55US6HS00 Unit was unplugged from wall plugged unit in and advised customer on use and care and tested unit for function unit is operating as designed customer did not sign due to covid19 q1n q2n
MICROWAVE COMBO WHIRLPOOL WOC54EC0HS03 Replaced mag and thermostat and found damage on wave guard contacted tech line file number 7728542972 spoke with Andrew unit is non repairable customer did not sign due to covid19 q1n q2n
VENT HOOD KITCHENAID KXW8748YSS0 customer answered no to Q1 & Q2no signature due to covid customer complaint:venthood light is faulty.tech need to replace faulty light.; ordrng 2 WPW10291579 (bulb-light)s
DISHWASHER KITCHENAID WDT970SAHW0 tech replaced faulty drain line and redirected for better drain results.unit is operating as dsigned.
OVEN WHIRLPOOL WOD51EC0HS00 Replaced broil element unit now operating as designed customer did not sign due to covid19 q1n q2n
OVEN WHIRLPOOL WOD51EC0HS00 Unit needs new element customer did not sign due to covid19 q1n q2n ; ordrng 1 WPW10260252 (Element)
REFRIGERATOR KITCHENAID KSSC42QMS02 Replaced new control module unit now operating as designed customer did not sign due to covid19 q1n q2n advised customer to allow 24hrs for cooling to be at maximum efficiency
REFRIGERATOR KITCHENAID KRFC704FPS03 tech replaced faulty ui and main board .unitnis operating as designed
WASHER WHIRLPOOL WFW5090JW0 "replaced control, unit working as designed."
REFRIGERATOR KITCHENAID KSSC42QMS02 "faulty control board constantly turning the unit on and off, found service pointer W10823361Dneed to order part and return for service. Q1:N Q2:NNO SIG. DUE TO COVID19; ordrng 1 W10818296 (control board assembly)"
MICROWAVE KITCHENAID KOCE500ESS01 Replaced mag and inverter unit has large burn spot on wave guard techline deemed unit not repairable. 7727508932**CUSTOMER DID NOT SIGN DUE TO COVID19 PROTOCOL/ Q1: NO Q2: NO. Q3: NO**
RANGE KITCHENAID KDRS467VSS05 customer complaint:unit will not respond to touch.tech found that f2e1stuck errr code..tech advised customer on maintenace and operation.tech advised when wiping ui panel to lock control out for better results.unit is operating as designed.
WASHER WHIRLPOOL WFW5090JW0 "resecured wiring, and unlocked door latch from inside of the unit ran and tested unit filled and started washing as design."
OTR MICROWAVE WHIRLPOOL WMH31017HS3 "unit is barley making contact with door switches. adjusted door at top left hinge, to ensure contact with door switches. unit heats and is working as designed."
REFRIGERATOR KITCHENAID KRFF707ESS01 sr# 7727159999 called techline advised to replace UI and check frost pattern with test 4 through diagnostic mode.; ordrng 1 W11089931 (panel-ui)
WASHER MAYTAG MVWB750YW0 Unit has faulty suspension rods
MICROWAVE WHIRLPOOL WOC75EC0HS01 faulty UI Screen need to order new part and return for repair.; ordrng 1 W11428561 (SS control UI)
WASHER ROPER RTW4516FW1 "replaced basket, tub ring and suspensions. recalibrated. unit is working as designed."
MICROWAVE COMBO KITCHENAID KOCE500ESS07 auth# kokb200ml2called for extra labor . replaced switches and elec control. tested ok
MICROWAVE COMBO KITCHENAID KOCE500ESS07 tech completed helper call.
MICROWAVE COMBO KITCHENAID KOCE500ESS07 mw door switches not resplonding when the mw door is closed .; ordrng 1 W11179310 (elec control) and 1 W11356969 (interlock)
WALL OVEN WHIRLPOOL WOC75EC0HS01 tech replaced faulty control panel.unit tested and operating as designed.
MICROWAVE KITCHENAID KOCE500ESS07 customer complaint:unmitymnot heating to customer satisfaction.tech testedf unit with a cup of water at 120degrees and unit is operating as designed.