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for Johns Creek, GA
Neil - Johns Creek, GA
Tim was very competent and located the problem promptly. Excellent communication skill.
Linda - Johns Creek, GA
The technician was very knowledgeable, extremely courtious and very thorought . He made triple sure that I understtood my issue.
Sanjay - Johns Creek, GA
The tech was knowledgeable and courteous. He showed up on time and finished the job quickly.
Great service !
Ray - Johns Creek, GA
Genuinely awesome service
Seraj - Johns Creek, GA
Everything addressed perfectly
Honest and accurate assessment of the problem
Mark - Johns Creek, GA
I was provided with an honest assessment of the issue and the options for resolving the issue. The issue was resolved to my satisfaction.
"Unit 8305 - Johns Creek, GA
Fast and good customer service
OVEN WHIRLPOOL KSGB900ESS0 Found that the temp setting was set to C instead of F so it was overcooking everything. Unit is checking good again at this time.
DISHWASHER KITCHENAID KDTE104ESS2 Installed new spray arm and unit is checking good again at this time.
DISHWASHER WHIRLPOOL WDF130PAHW0 Ran and tested unit and found that there are no error codes and the heater is turning on and no problems were found. This unit doesn't have a rinseaid resivoir on it and has a plastic tub which will make it harder to dry the dishes. Unit is operating properly at this time though.
MICROWAVE WHIRLPOOL WMH78019HZ tested unit apon arrival found it was in demo mode reset to user settings unit operating as designed.
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 Found that the water filter wasn't in all the way and was keeping the water from operating and I cycled the IM and it cycled and filled with water and no leaks were found. Unit checking good at this time.
MICROWAVE KITCHENAID KMHS120ESS5 replaced inerlock switches unit now operating as designed.
FREEZER KITCHENAID KRFC300ESS01 adjusted freezer gasket drawer sealing fine now
DISHWASHER KITCHENAID KDTE204ESS2 "Found that there are no error codes stored it is going through all the cycles properly in the test mode. Sinse the door is being opened during the wash cycle, its thinking that it is being opened to add a dish, not to pull one out so it can add time and water to accomidate for the xtra dishes that it thinks are being added. Called WPTL and reported it with them and I was advised to not replace anything at this time. SR=7723560398"
DISHWASHER WHIRLPOOL GU2800XTVY2 "Customer complained the dishwasher shut off mid cycle. Put dishwasher into diagnosis and got fault code 1-1, control failure and 3-3 failed calibration. Per tech sheet, unit needs new OWI sensor and Control. Replaced and ran diagnosis, dishwasher working as designed."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 customer complaint:door not closing properly.tech made adjustmnet to feet and unit is operating as designed.
MICROWAVE WHIRLPOOL WMH31017HS2 will return with parts; schdld next appmnt for 9/27 THU !
OVEN WHIRLPOOL GBD307PRS01 Unit had F6E2 error code indicating a problem between the keypad and main control board. I checked the ribbon harness and it appeard to have a good connection indicating that the keypad and control need to be replaced. The control is discontinued and the keypad is available. Quoted 496.73 for the keypad to be installed w/o the board but there may still be a problem without doing both at the same time. Customer paid 98 today by check
MICROWAVE WHIRLPOOL WMH31017HS2 replaced main control and found broken connector on old control causing the light not to light up unit now working to spec
MICROWAVE WHIRLPOOL WMH31017HS2 control has bad connection on board will need new board.; ordrng 1 W10892389 (cntrl-elec)