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Local Reviews
for Highland Beach, FL
Powered by Fluid LOCALKnowledgeable, clean and courteous!
Eugene - Highland Beach, FL
Great job. Problem fixed expeditiously. Additionally, Jeremy pointed out and corrected a potentially serious hose connection condition left by the installers. Great service!!
Annie
Annie - Highland Beach, FL
Jeremy was wonderful and very knowledgeable about the appliances. I was very satisfied with the service
Excellent Service
Karen - Highland Beach, FL
Professional, Conscientious
Sherry - Highland Beach, FL
Explained the problem
Thomas - Highland Beach, FL
Andrew Izquierdo was professional, came with a mask and explained why our Whirlpool Refrigerator was not able to keep the water from door dispenser cold.
Great
Maria - Highland Beach, FL
He was very nice. Machine seems ok for now
Excellent service
Niel - Highland Beach, FL
Great service wonderful technician
Steve - Highland Beach, FL
Number one 👍
Robert - Highland Beach, FL
Hernandez
Margarita - Highland Beach, FL
Very efficient
RC
Roni - Highland Beach, FL
Knowledgeable and courteous service,
Service call
Sean - Highland Beach, FL
Service callOrdered by the insurance company for the refrigerator you have been out before need a new door so pretty much nothing happened I guessOrdered by the insurance company for the refrigerator you have been out before need a new door so pretty much nothing happened I guessThe insurance company wanted to double check it again
He provide great service and we really appreciate it
Faina - Highland Beach, FL
Awesome
Ann - Highland Beach, FL
As usual, great service by Jeremy. He is so knowledgeable, great customer service.
Karen - Highland Beach, FL
Nice job
Debbie - Highland Beach, FL
Dishwasher
Hugo - Highland Beach, FL
I am rating the technician not your company and the customer service which is VERY bad
Magno
Kurt - Highland Beach, FL
Very professional and knowledgeable service from Magno.
Hoe
"Corp - Highland Beach, FL
All Good !
Jackie
Jackie - Highland Beach, FL
The tech was knowledgeable The problem was not solved by turning off breaker for the fridge. The fridge is not making ice. The solution did not solve the problem
Mordi
Mordi - Highland Beach, FL
I don’t know if it was the technician or it was the company it’s one screwball company that I ever encounter nobody knows what the hell they do and it took three weeks to work bring tube component to fix my dryer they lie and when the technician came he lied he says he change one piece which he did but that wasn’t to the heating component and I paid him they didn’t issue invoice and I’m still waiting for the invoice so I’m very very unhappy with the company NN with the technician
T
Todd - Highland Beach, FL
Was very good
Great Customer Service
Leslie - Highland Beach, FL
Pleasant, efficient, accommodating
Seems to be a great company
Bob - Highland Beach, FL
I have a new cooktop that came in managed, the service man was so nice and on time. Unfortunately the part needed to be ordered and I won’t be able to have fixed until I return in October
Great customer service
Ludy - Highland Beach, FL
Here is my opinion. Geremy Grimm is very knowledgeable and professional! Extremely friendly. He is the best in the customer service. Thank you Geremy
Owner
Karen - Highland Beach, FL
Excellent
Excellent!!
Sam - Highland Beach, FL
Oven
Donna - Highland Beach, FL
Excellwnt
Andrews L.
BELLA JENN-AIR JFFCC72EFS00 "Q1:N, Q2:N. No signature due to Covid-19 protocol.Replaced cover and cleared drain line to correct issue of water leaking outside and collecting at the bottom of RC. Checked unit, refrigerator is working fine."
Jeremy G.
COOKTOP KITCHENAID KICU509XSS00 "Q1 NO Q2 NO found that unit has a defective moduel ordering a new module and returing for the repair, customer did not sign due to covid-19 potocall.; ordrng 1 W10857232 (MODULE)"
Jeremy G.
DISHWASHER KITCHENAID KDTM404KPS0 "Q1 NO Q2 NO replaced units sump assembly then afetr i tested units operatioins and all checked out okay , customer did not sign due to covid-19 protocall"
Jeremy G.
OVEN JENN-AIR JMW2427IM02 "Q1 no Q2 no found that unit needed to be recalibrated, i ran tested units operations and oven did get to 350 but customer inststed that the oven is not getting hot enough so i showed her how to calibrate temps. after instruct all checked out okay. customer did not sign due to covid-19 protocall."
Andrew I.
COOKTOP WHIRLPOOL GCI3061XB00 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported unit dead. Replaced module and display. Unit would not take program code and only displayed EEE. spoke with techline and advised to continue trying, reset, try again etc. Advised by techline to replace components again.program code given is -21 Closing as needs autho - estimate saved as 'autho'sr#7729307431; saved tckt , states that autho needed"
Jeremy G.
MICROWAVE JENN-AIR JMW2430DS04 "Q1 NO Q2 NO replaced units magnetron and inverter after my repair i tested units operations and all checked out okay , customer did not sign due to covid-19 protocall."
Jeremy G.
BELLA JENN-AIR JFFCC72EFS00 "Q1 no Q2 no deforsted the drain line which was clogged, then replaced units evap cover and main control board , after my repair i tested units opertions and all checked out okay, customer did not sign due to covid-19 protocall."
Jeremy G.
DISHWASHER JENN-AIR JDB9800CWX2 "installed upper rack, tested opr. all tested ok q1 no q2 no did not sign due to covid 19"
Jeremy G.
FREEZER WHIRLPOOL JFI2089WTS3 "Q1 no Q2 no found that unit has a clogged drain line ordering a new drain line and returning for repair,. custoemr did not sign due to covid-19 protovcall.; ordrng 1 W10619951 (TUBE)"
Andrews L.
REFRIGERATOR JENN-AIR JF36NXFXDE00 "Q1:N, Q2:N. Replaced UI, CCU, and evap thermistor to correct issue of unit not cooling properly due to poor air circulation caused by defrost cycle not running in FC. Also replaced cap filter to allow for customer to be able to replace water filter. Checked unit, refrigerator is working fine. No charge for parts, obtained policy adjustment JSXQM00AP1. Also gave customer discounted labor rate due to this being the same issue we have been out to before. No signature due to Covid-19 protocol."
Jeremy G.
WASHER WHIRLPOOL WFW6620HW0 "Q1 no Q2 no customer complanning about the spin cycle i found that a shock underneath the tub was detached from the tub , i repaired and reinstalled shock. then after i tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
Jeremy G.
REFRIGERATOR JENN-AIR JFC2290REM00 "Q1 no Q2 no found that unit has a frost build up on evap but a lot of condensation throughout whole freezer compartment i checked eavp frost pattern and saw it seemed to have built up due to an air leak rather then a defect within the defrost mode, i found that the units door slides are not allined i am ordering new slides and will return for the repair, customer did not sign due to covid-19 protocall.; ordrng 2 WP13055901 (SLIDES)s"
Andrew I.
WASHER WHIRLPOOL MVWB980BG0 Customer reported unit noise. Found worn bearings. Quoted customer and has decided to go with new unit.
Andrews L.
REFRIGERATOR JENN-AIR JF36NXFXDE00 "Q1:, Q2:N. Customer complaint that unit continues to not cool properly. Found that unit is maintaining an average temperature in FC of 11 degrees and reaching up to 18 degrees on occasion and lowest temp recorded is 9 degrees. RC is mantaining average temp of 38 degrees. Did find that once again FC evap has frost build up. Checked continuity for defrost heater circuit and tested okay. Tested themistors and were within range. Attempted to force a defrost in diasgnostic mode but unsuccessful. I would engage defrost cycle but board would never send 120V to heater. Unit needs UI and HV boards replaced to correct issue. Spoke with Bridget from Jenn-Air who gave policy adjustment covering parts- JSXQM00AP1. No signature due to Covid-19 protocol.; ordrng 1 W11411871 (UI panel) and 1 WPW10739408 (cntrl-elec) and 1 WPW10364560 (solenoid) and 1 W10316760 (thermistor) and 1 W11238395 (cap-filter) and 1 WPW10121140 (housing)"
Jeremy G.
WASHER WHIRLPOOL WFW6620HW0 "Q1 no Q2 no customer complanning about the noise the unit makes during spin as well as the water level. i found that unit has a service pointer pertanning to noise whcih calls for a new ACU , also units hot valve is defective ordering parts and returning for repair, customer did not sign due to covid-19 protocall.; ordrng 1 W11322905 (CNTRL-ELEC) and 1 W11316255 (VALVE) and 1 W11316256 (VALVE)"
Al D.
DRYER WHIRLPOOL WGD8620HW "Complaint that at the end of cycles, the clothes are sometimes dry or sometimes damp. I checked dryer vents Air is venting nicely. I explained to customer that where the sensors are located by the lint tray. Depending on the loads that are being dried, some items may hit the sensor or some may not touch the sensor. So when certain items in the load that maybe dry compared to other items still damp fans across the sensor. The dryer will stop due to driest items brushing against the sensor. If this is happening, Use timed dry. Auto sense is good but may not be good for what you are loading into the dryer. Unit is working fine. I called techline and per Lexis ref no# 7728788257. Info is documented. I recommend using timed dry. No to q1,q2. No sign due to covid-19 protocol."
Andrew I.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "not sign due to COVID-19 protocol. Q1: No, Q2: No Q:3 NOcustomer reported water issue. found poor flow due to bend in water reserviour area. customer also reported warm water. instructed and explained to customer size of reserviour and eqivilent amount of water that would be chilled there. Unit is now working as intended."
Jeremy G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Q1 no Q2 no customer did not sign due to covid-19 protocall. customer instruct, problem is customer was holding start button down for 3 secounds putting unit in drain mode ., showed how to start a cycle then after checked operations and all was good."
Andrew I.
WALL OVEN KITCHENAID KEMC377KBL01 "not sign due to COVID-19 protocol. Q1: No, Q2: No Q:3 NOCustomer reported microwave glass broken. Model/serial on ticket updated to correct info. microwave door front glass was shattered and missing. Part discontinued and cannot be repaired."
Alexis U.
COOKTOP WHIRLPOOL KICU569XBL00 u it blow out cnrtl and will need elmnt and cnrtl replace; ordrng 1 W10857233 (cnrtl) and 2 WPW10396548 (hot plate)s and 1 WPW10396779 (hot plate)
Jeremy G.
DISHWASHER KITCHENAID KDPM604KPS0 "Q1no Q2 no ref# 7728508452 spoke with techline and they advised me to replace units main control and float switch , ordering parts and returning for repair. customer did not sign due to covid-19 protocall.; ordrng 1 W11410062 (CNTRL-ELEC) and 1 W11255994 (SWITCH)"
Andrew I.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "not sign due to COVID-19 protocol. Q1: No, Q2: No Q:3 NOInstalled filter cap. Found that even though light appeared to be good it was damaged and causing other lights not to turn on.Replaced first LEDs in circuit located on top evaporator cover on left and right side. and all lights are now functioning as intended."
Jeremy G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Q1 no Q2 no found that unit had a defective main control board , i replaced board then after my repair i tested operations and all checked out okay customer did not sign due to covid-19 protocall."
Jeremy G.
WASHER WHIRLPOOL WFW6620HW0 "Q1 no Q2 no replaced both col and hot water valves then after my repair i tested units operations and all checked out okay , customer did not sign due to covid-19 protocall."
Jeremy G.
DRYER WHIRLPOOL WGD6620HW0 "Q1 no Q2 no found that unit was not heating due to the element having a false connection causing the unit to not cycle heat. i refastned connection , then after i tested operatoions and all checked out okay, customer did not sign due to ocivd-19 protocall."
Jeremy G.
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no found that unit has a low flow error code F8E1 casuing unit to not operate. ordering a new valve and returning for repair. customer did not sign due to covid-19 protocall.; ordrng 1 W11316255 (VALVE) and 1 W11316256 (VALVE) and 2 WP596669 (CLAMP)s
Jeremy G.
COOKTOP-ELECTRIC JENN-AIR JIC4536XS00 "Q1 no Q2 no replaced units modules and display, then i configured unit to correct program, then i tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
Jeremy G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Q1 no Q2 no i installed the new ice box adapter and also sealed freezer linear then after i tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
Magno T.
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Customer complain that the refrigerator's temperature was up to 17 degrees, also he noted water coming at the bottom freezer door. I did adjust the door, now door closes correctly and freezer door is find.Q1 - N, Q2 - N = No symptoms present for Covid 19 = Customer did not sign due to Covid 19 guide lines."
Andrew I.
FREEZER KITCHENAID KRMF706ESS01 "not sign due to COVID-19 protocol. Q1: No, Q2: No Q:3 NOCustomer reported ice on drawers in freezer. Instructed customer on fan in freezer and food placement, adjusted seal. Instructed customer on ice maker, control panel and filter replacement. Unit drip tray damaged. replaced tray for customer and showed how to remove for cleaning. Unit is nw working as intended."
Andrews L.
MICROWAVE JENN-AIR JMW3430DS02 "Customer complaint that unit continues to intermittentlychime in the middle of the night while not being in use as well as not able to add time after cooking timer has counted down on the microwave. Spoke with Joel from techline who advised that you must add time within an allotted period otherwise the unit will not allow time to be added and you must turn it off and on to add time at that point, he mentioned about a minute is what you have. As far as the chimes go he had me twist blue wiring harness going from UI to speaker to keep wiring from touching green board which may cause a false reading of keys being pressed. Also, when I pulled unit forward a screw that was fastening trim to cabinet seems to have snapped with unit causing trim to snap partially and now leave gapSR #7728169583"
Alexis U.
REFRIGERATOR JENN-AIR KRMF706ESS01 swpn71f7591a-1 service poiter W10842568 kit; ordrng 1 W10864519 (kit) and 1 w10841140 (silicone)
Alexis U.
COOKTOP WHIRLPOOL KICU569XBL00 auth# kr82x00ap1 for parts need coktop replace let customer and whirlpool will cover parts; ordrng 1 WPW10396829 (cooktop)
Andrew I.
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "not sign due to COVID-19 protocol. Q1: No, Q2: No Q:3 NOInstalled icemaker extension. Unit is working as intended."
Andrew I.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Customer reported lights out and ice maker arm extension came off. Found arm extension damaged and leds need to be replaced. will return with parts for repair.; ordrng 3 W11462342 (module led)s and 1 W11215550 (icemaker extension) and 1 led board
Jeremy G.
COOKTOP-ELECTRIC JENN-AIR JIC4536XS00 "Q1 no Q2 no found that unit had defective modukes and display replaced both modules and display , then after my repair i tested operations and a unit is not working properly ordering modukles and display again and returong for repair. customer did not sign due to covid-19 protocall.; ordrng 1 WPW10396615 (DISPLAY) and 1 W10885135 (MODULE) and 1 W10857233 (MODULE)"
Magno T.
REFRIGERATOR KITCHENAID KBFN502ESS02 "901 - Unit has a broken arm extension, metal is ok, plastic extension is missing.; ordrng 1 W11215550 (extension.)"
Magno T.
REFRIGERATOR KITCHENAID KSSS42FMX00 "Unit has a defrost problem, excessive ice in the freezer, unit will need a bimetal, heater and control. Q1 - N, Q2 - N = No symptoms present for Covid 19 = Customer did not sign due to Covid 19 guide lines.; ordrng 1 WP2006750 (HEATER) and 1 W10823805 (CONTROL) and 1 W11448696 (COVER)"
Andrew I.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Spoke JK from techline. Found current icemaker to be good. informed techline that in test 25 for ice maker water fill the valve never shows as activated with jumped via icemaker. Went through additional power checks. Upon ohming tan wire that goes from icemaker to water valve to bottom of door found OL indicating bad or broken wire. Door needs to be replaced. Found part discontinued and parts researcher informed me no alternative is available. issue is non repairable.
Andrew I.
MICROWAVE JENN-AIR JMW3430DS02 "Spoke with techline before arrival as no reception in building. Informed to replace ui if oven light is turning on by itself, but that is no longer happening. sr#7728169583 Customer reported different issue. unit microwave not working. Found microwave door was not being closing properly. Instructed customer on how to use microwave. Unit is now working properly without issue tested multiple times with customer without issue. not sign due to COVID-19 protocol. Q1: No, Q2: No Q:3 NO"