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for Fort Lauderdale, FL
Carlos - Fort Lauderdale, FL
Kitty - Fort Lauderdale, FL
Totally professional, and very pleasant gentleman as well.
Maria - Fort Lauderdale, FL
Rosemarie - Fort Lauderdale, FL
Alfonso was here quickly. He was knowledgeable and polite, answering my questions and provided a probable cause for my "problem" which was not the refrigerator.
Fabiola - Fort Lauderdale, FL
The tech can be a little nicer
Travis - Fort Lauderdale, FL
Michael - Fort Lauderdale, FL
Great service. Easy fix. Snapped rightin
Scott - Fort Lauderdale, FL
On time. Had the right part. Fone in 5 min
Jacqueline - Fort Lauderdale, FL
Praying the 7th visit has solved our issues.
Jacqueline - Fort Lauderdale, FL
We are on visit 6. This service call was to assess the exact problem we previously had and weretold it a bad ice maker which we had replaced!
Linda - Fort Lauderdale, FL
Quick and efficient
Wayne - Fort Lauderdale, FL
Good technician but company needs to ask more questions to determine how many techs are needed
Marcia - Fort Lauderdale, FL
I told the phone representative that I had a whirlpool duet stackable and that the dryer was not working. I gave them the serial number and product number. They only sent one technician out and he was unable by himself to pull the unit out. Another issue is that this company does not have any parts in stock so you pay for the technician to come out and then have to wait for them to order parts and then pay for them to come back out for parts and labor. You would think they would at least have some basic parts for the appliances they serve in order to better accommodate their customers who are already in a rough situation when their appliance is not working.
Dan - Fort Lauderdale, FL
Ruth - Fort Lauderdale, FL
Service was great.
J - Fort Lauderdale, FL
Service was great. Al solved my problem.
Matthew - Fort Lauderdale, FL
Al is a great service person. Nice, polite, communicative, & knowlegedable.....no complaints!
Jacqueline - Fort Lauderdale, FL
Al Alphonso Johnson was professional, punctual, precise and knowledgeable.
Great Service and Quick Results
Ariana - Fort Lauderdale, FL
Ron - Fort Lauderdale, FL
Great technician and service.
Margaret - Fort Lauderdale, FL
A great informative technician.
Great technician, dispatcher sucks
Wauford - Fort Lauderdale, FL
For three weeks, I set up an appointment each week and received a call at 5:00 the day before claiming a part did not arrive. The technician himself was awesome but the administration and dispatching is clueless
See opnion section
Richard - Fort Lauderdale, FL
Everyone very nice, especially Al Davis ! Just surprising that given my description of the problem, that the original "Trouble Shooting" call did not identify an easy solution, with no need for a Service Call ? Red 'lid locked' light blinking after pressing the 'Start' button--Washer would not start. Turns out the it was just the Lid Strike Flap had gotten pushed up when i tried to put the King Size mattress pad in. Seems like that should have been obvious with the red lid lock light blinking and Washer not starting ! Going forward, I will always know given that scenario to simply make sure the strike flap is down in the proper position; just cost me $98 for something so simple--solved in 2 minutes.... Thanks (Rated all "Excellent" just not necessary)
Anna - Fort Lauderdale, FL
Al is very professional and very respectful
Toby - Fort Lauderdale, FL
Good Service, I felt $98 should have been covered for both appliances
Michael - Fort Lauderdale, FL
Mr - Fort Lauderdale, FL
Kevin - Fort Lauderdale, FL
Alex was cheerful, thorough and professional.
DISHWASHER KITCHENAID KDTM504EPA0 "COMPLAINT THAT DISHES ARNT DRYING AND UNIT IS LEAKING. I PUT UNIT INTO DIAGNOSTIC MODE. I SEE THAT THE HEATER WASNT COMING ON. I CHEKED ELEMENT. ONE SIDE OF THE ELEMNT WASNT PLUGGED. I MADE SURE THAT ALL CONNECTIONS WERE SECURED. FOR THE LEAKING. I DONT SEE ANY LEAKS. I RECOMMEND CUSTOMER LOAD DISHES VERTICALLY, USE RINSE AIDE."
ICE MAKER KITCHENAID KUIA18PNLS11 The unit was not working properly due to the recirculating hose came off the pump. I reinstalled the hose to the pump and tested the unit. Unit is working good now. FCC
REFRIGERATOR KITCHENAID KBF042FTX08 replaced freezer door. Allow 24 hrs for gasket to form. Customer ios paying
REFRIGERATOR WHIRLPOOL ASI2575FRB00 complaint that refrigerator isnt working. I see that food in the freezer was blocking the air flow. Also customer turned freezer temp to setting 5. I recommend customer to adjust foods around so that they dont block the air flow. Also keep freezer knob at 3 and refrigerator at 3 or 4. Unit is working fine.
REFRIGERATOR JENN-AIR JFFCC72EFS00 after 8 30 parts came damge; ordrng 1 W10887790
REFRIGERATOR WHIRLPOOL KBFN506ESS COMPLAINT THAT ICE MAKER ISNT MAKING ICE. I SEE THAT ICE MAKER SWITCH HAD CONDENSATION AROUND SWITCH. SWITCH WAS STUCK. I RESET ICE MAKER INTO HARRVEST MODE. UNIT IS WORKING. ALLOW 24-48 HRS ICE PRODUCE
DISHWASHER KITCHENAID KDTE334GPS0 Complasint that d/w isnt working. Water isnt draining. I found glass inside of pump. I removed glass. I recommend customer to not put wine glasses inside of d/w. I also recommend customer to clean filter is inside of unit of debri. Unit is working fine.
DISHWASHER WHIRLPOOL KUDS01FLSS3 "Defective control panel not allowing key selection on user interface. Replaced control panel to correct issue. Checked unit, dishwasher is working fine."
REFRIGERATOR KITCHENAID KRFC302ESS00 "Complaint that the unit is not cooling . Unit is getting warmer. The freezer side has no frost pattern at all. I will need to order compressor, evap, drier to correct issue.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator) and 1 sealsystemtech (seal system tech)"
DISHWASHER KITCHENAID KUDC10FXSS6 apt 609. Complaint that d/w wasnt working. I found wires burnt at terminal. i fixed wires. Unit is working fine.
MICROWAVE OTR WHIRLPOOL WMH32519HZ3 Customer complaint that the microwaves fan isnt working at all. She said that the unit is not pulling any vapors up when cooking fom pan. I did put a paper towel to see if there was suction. It is. I will contact Whirlpool techline to have call documented. Customer is very upset with the way vent fan works. Per Rick @ techline. I explained the situation/ issue that customer is having with the her vent fan. Per Rick @ techline. I explained the situation/ issue that customer is having with the her vent fan. Per Rick he said that the system is down and he will not be able to document call. I will have call back for reference number.
WASHER WHIRLPOOL WTW8040DW4 COMPLAINT THAT LID IS BROKEN ON BACK . I WILL ORDER LID TO CORRECT OFFICE.; ordrng 1 W11101059 (lid)
WASHER WHIRLPOOL WFW9750WW01 "Replaced front bellow to panel clamp to correct issue of popping off place and cause water leak. Checked unit, washer is working fine. No charge for labor due to call back."
DRYER MAYTAG MEDC465HW0 "Replaced temperature selector switch and control thermostat to correct issue intermittently not drying clothes due to heater not being energized. Checked unit, dryer is working fine."
WASHER WHIRLPOOL WTW5000DW1 unit need rode replace; ordrng 1 W11130362 (rode)
WASHER WHIRLPOOL WTW8040DW4 customer complaint unit certain settings on asset will make clothes come out yellow checked unit didTechnical Service Pointer #: W11042572 replaced control all ok
WASHER WHIRLPOOL WFW8540FW1 Upon arrival I ran the unit on diag and it did not have any saved error codes. I removed the top pannel and found the connection to the main board loose. I adjusted the connectors and tested the unit. Unit is working good now. FCC
WASHER MAYTAG MVWB835DW4 The unit was not working due to too much detergent. The detergent was not HE. I explaiend to the Customer about using the proper detergent. Also to load the unit properly to prevent off balnace. I calibrtaed and tested the unit and unit is working good.
DRYER-ELECTRIC WHIRLPOOL WED8540FW1 "The unit is heating up, but it is taking long to dry. I found the vent clooged causing the problem. I cleaned the vent hose and reinstalled everything. I tested the unit and it is working good. I also adviced the Customer to clean the lint filter after every cycle."
OVEN JENN-AIR JMW3430WS02 assit tech 85
OVEN JENN-AIR JMW3430WS02 replace bad blower and check unit ok
DISHWASHER WHIRLPOOL WDF560SAFM2 replaced control and pump/motor. unit is working fine with no leaks
DISHWASHER WHIRLPOOL WDT720PADM3 Complaint that washer was leaking. I ran washer Im not seeing any leaks at all. Customer did take a picture of sudz coming from underneath of unit. I explained to customer that the pods w/ rinse aide and rinse aide in dispenser could cause sudzing. I recommend customer try using liquid detergant. Pods w/rinse can be too concentrated and can cause sudzing/ leaks. If sudzing happens again. I want customer to run a cycle with vinegar. Unit is working fine.
MICROWAVE JENN-AIR JMC2127WS01 I replaced the shorted boards and pannel. I tested the unit and unit is working good now. Parts are cover.
REFRIGERATOR WHIRLPOOL GI6FARXXQ07 customer complaint unit chrisper bin broken and center spine for chrisper bins replaced both advised customer again to lighten load in bin or issue will continue all ok; pckd up 1 WPW10326469 (rail-centr)
REFRIGERATOR FD WHIRLPOOL WRF560SEHZ00 The unit qwas not cooling due to the unit not going into defrost. I found the ui and board shorted. Also the frezzer therm has to be replaced. All replaced all three parts and tested the unit. Unit is working good now.
DRYER MAYTAG MEDC215EW1 "customer complaint unit not heating checked found bad thermo cut off replaced tested all ok; used 1 279816 (CUTOFF, THERMAL) from stock"
DRYER WHIRLPOOL MED5770TQ0 customer complaaint unit runs with door open bad door switch parts ordered; ordrng 1 WP3406107 (switch-dor)
WASHER WHIRLPOOL MTW5770TQ0 customer complaint unit stops working after opening lid needs lid switch and temp control parts; ordrng 1 WP8318084 (switch-lid) and 1 WP8578335 (swtch-temp)
REFRIGERATOR KITCHENAID KURR304EBS00 "Complaint that door/skin is coming apart. I looked on service matters and found that door Components Not Serviced. Im calling Techline to see what can be done. Per Austin @ Whirlpool techline, Ref no# 7724199795, Customer needs to contact Home Depot to let them know that we cant service this part."
REFRIGERATOR WHIRLPOOL MRT711BZDM00 customer complaint unit has bad smell coming from unit checked nothing in back or around unit to cause issue
REFRIGERATOR JENN-AIR JFFCC72EFS00 unit need cover to be replace; ordrng 1 W10887790 (cover-evap)
DRYER WHIRLPOOL WED4815EW0 "replaced thermal cut-off, dryer is heating properly"
VENTHOODS JENN-AIR n/a unit need led and borad; ordrng 4 W11169718 (led)s and 1 WPW10716816 (borad) and 1 W10716814 (capacitor) and 2 W10916653 (light)s
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "The gaskets on both doors were not closing properly, causing air to get in. I heated both gasket and the the unit is working good now. FCC"
WASHER WHIRLPOOL WFW5090GW replaced part with tech 77. Parts were marked on on my computer.
WASHER WHIRLPOOL WFW5090GW Replaced the acu and tested the unit. Unit is working good now. Auth#WIVSK00MPL2
REFRIGERATOR KITCHENAID KRFC604FSS01 Complaint that the condensation on verticla mullion. I cleaned moisture of the mullion and door. I turned mullion on to 100%. This should help the condensation.
OVEN WHIRLPOOL WFE515S0EW1 Complaint that oven isnt heating propperly/ takes awhile to heat up. I tested the ovenon bake at 350. Temp didnt move I turned circuit breaker off and back on for oven. Unit is heating preoperly on bake. It takes 15-20min to preheat. Broiler is working fine.
REFRIGERATOR JENN-AIR JF42NXFXDW01 unit ned hinge replace; ordrng 2 WP2320616 (slide)s