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for Ellenwood, GA
Irene - Ellenwood, GA
Great service. The person who came to our house has excellent customer service skills. He answered every question that I asked him.
Robert - Ellenwood, GA
Bryan was very prompt and explained my situation thoroughly. The service was fast and professional.
The service tech was nice
Steven - Ellenwood, GA
Bryan is diligent about calling and works quickly and well. Unfortunately we are getting to know Bryan too well after seeing him 6 times in 3 months. He has done what the manufacturer has instructed him to do but it has not solved our issue so far. Fingers crossed we do not have to welcome this nice young man into our house for a 7yh and 8th time.
Linda - Ellenwood, GA
Bryan was very professional
Very Professional and likable
Steven - Ellenwood, GA
Bryan, was our service man on both calls. Initially to see what the problem was and order parts and then to come out and perform the repairs. He was extremely courteous and professional and did the work quickly and cleanly. My only big issue through the entire process was communication with the company. Their systems put everything on the customer to keep up with the order and scheduling.
Buretta - Ellenwood, GA
Nikjovnia - Ellenwood, GA
Awesone customer service
Bernard - Ellenwood, GA
Excellent and great service your team moves and operates in Excellence and that’s the way it’s supposed to be (Great Job)
Arthur - Ellenwood, GA
Danielle - Ellenwood, GA
Tunya - Ellenwood, GA
Angela - Ellenwood, GA
The dishwasher still doesn't dry the dishes. The tech was okay and explained things. But the Whrlpool dishwasher still doesn't work. I don't think it has nothing to do the company just a bad dishwasher. How do I get a replacement. Water remain on all the dishes, its like no heat.
Arnita - Ellenwood, GA
Harriete - Ellenwood, GA
Great service. Made sure that my range was working properly before leaving the premises. Showed that he cared by checking it more than once.
Brenda - Ellenwood, GA
technician was very professional and courteous. He explained some oven features that I was not aware of.
Carl - Ellenwood, GA
Gari - Ellenwood, GA
Harlan - Ellenwood, GA
Great service. Horace was very professional and explained our issue well.
Kristen - Ellenwood, GA
Debra - Ellenwood, GA
Too expensive! Cost of visit and services should be posted and clearly visible to customers. The cost of visit, plus parts, and labor would’ve cost me darn near $600!!! Therefore, I purchased a new washer!!!
DISHWASHER N/A KUDD03DTSS10 Replaced pumps and lid. Tested and unit did not start. spoke with techline Joel 7725907098 Kevin ref # 7725907540 Adjusted switch for tub and tested. Lower control hot to the touch and not responding. Unplugged control at control. Turned off breaker and reconnected control once it cooled. Unit now working as it should
DRYER WHIRLPOOL WED7500GC0 "Complaint of no heat. Ran unit and checked vent leading outside. Unit has good air flow, heat and drum rotation."
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Replaced cam and unit is still popping when door is opened. Found crack on bottom of right fresh food door where cam sits. Unit will need new right side fresh food door. spoke with Donna from AIG authorization # WM2RT00XPL1; ordrng 1 13107316FQ (dor-fip sa)
WASHER MAYTAG MVWX655DW1 F3E1 F9E1 F0E5 Complaint of hum and water in tub. Found drain pump not responding and control not resetting.; ordrng 1 W10876600 (PUMP-WATER) and 1 W11116592 (CNTRL-ELEC)
REFRIGERATOR KITCHENAID KBFL25ETSS00 Replaced water valve unit is now working as it should no leaks detected.
DRYER MAYTAG MEDC465HW0 Complaint of long dry times. Found venting leading to the outside blocked. Advised customer to have venting cleaned for proper dry times.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Complaint of middle door cracked on the top. Found door cracked on top. within 30 day for cosmetic.; ordrng 1 W11307302 (dor-fip)
N/A N/A WMC30516AS "Complaint of not washing, drying, and leaking. Found top unit leaking at top seal in the rear, spray arms not moving.; ordrng 1 WP99003677 (lid) and 2 WP99003730 (wash pump)s"
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Complaint of door poping when it closes. Found right door closure not working properly.; ordrng 1 WP12028505AP (ref dr closer cam)
DRYER MAYTAG MEDX655DW1 Complaint of drum not turning right. Found debri in front panel. Removed debri and tested unit now working as it should.
REFRIGERATOR KITCHENAID KBFL25ETSS00 Complaint of leaking. Found water valve leaking. and will collect balance on completion.; ordrng 1 WP67006531 (valve-inlt)
DRYER WHIRLPOOL WED4815EW1 Replaceed door switch. Unit now working as it should.
REFRIGERATOR SBS WHIRLPOOL WRS322FDAM04 FRIG SHUTS DOWN BEFORE COOLING/FOUND DEFECTIVE THERMASTAT/REPLACED PARTFRIG STARTIED WORKING AGAIN
REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Steamed freh food evaporator. Replaced wire harness and used adhessive to seal cabinet where liner meets on the fresh food section. Put aluminum tape around thermistor and zip tied to suction line of fresh food evaporator. Unit now ready for use.
DRYER WHIRLPOOL WED4815EW1 Complaint of not starting. Found door switch broken.; ordrng 1 WPW10237959 (switch-dor)
DISHWASHER WHIRLPOOL WDF520PADM5 DISHES NOT DRYING/FOUND HEATER DISABLED/PUT DISHWASHER THROUGH DIAG TURNING HEATER BACK ON/TESTED PROB FIXED
REFRIGERATOR MAYTAG MFT2776FEZ00 # MLU48LUDPL1 Complaint of not cooling. Found fresh food evaporator frozen over.spoke with Cassie techline ref # 7725737551 change unit to 8 hour defrost. Will make checks as techline advised on return visit with possible parts needed.; ordrng 1 W10841140 (adhesive) and 2 67006425 (screw)s and 1 W10843055 (CNTRL-ELEC) and 1 W11033168 (HARNS-WIRE)
REFRIGERATOR WHIRLPOOL WRT316SFDM01 FOUND SMALL LEAK AT COMPRESSOR REPLACED COMPRESSOR PUT UNIT INTO A VACCUM AND UNIT HELD VACCUM REFILLED SYSYTEM WITH 4.3 OZ OF FREON COILS IN FREEZER HAS FULL FROST PATTERN PUT A BOTLE OF WATER IN FREEZER AND ADVISED CUSTOMER TO GIVE UNIT ATLEAST 24 HOURS FOR PROPER COOLING TEMPS
DISHWASHER KITCHENAID KUDS30IVSS0 Complaint of start light blinking and not starting. Found UI getting power but not responding. UI is discontinued.
DRYER MAYTAG MEDC465HW0 Found exhaust hose with water in it and lint on the back side of lint screen. Advised customer to have venting leading to the outside cleaned.
WASHER-TOP LOAD MAYTAG MVWC565FW1 INCORRECT DRAINAGE SETUP IS THE CAUSE OF THE WASHER NOT COMPLETING CYCLE/CUST HAS DRAIN LINE GOING TO MULTIPLE/HOSES & TRAVELINNG MORE THAN 10 FEET FOUT OF THE HOME/NOT USING STANDARD DRAIN PIPE BEHIND WASHER/SD PICS TAKEN
WASHER CABRIO MAYTAG MVWB750WQ0 NOT DRAINING/FOUND DEFECTIVEW DRAIN PUMP/CUST DECLINED REPAIR
RANGE WHIRLPOOL WFG505M0BS3 Replaced gasket. Unit now ready for use.
WASHER MAYTAG MVWB835DW1 F0E5 Complaint of not spinning. Tested spin cycle and unit is working as it should. Adjusted feet to raise unit from floor. Cleared error code.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 FRIG NOT COOLING NO FROST PATTERN FOUND/PO/SS TECH NEEDED POSSIBLE INEFFICIENT COMP OR LEAK/; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 SSTECH
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Complaint of not draining. Found drain water not exiting drain line. Disconnectect drain hose under sink and ran drain pump. Unit is draining. Ensured connection on drain line was clear and reconnected drain hose. Tested and unit is now working as it should.
VENT HOOD KITCHENAID KXD4636YSS5 #KLNRN00AL2 Replaced relay switches in motor assembly. Unit stops just shy of all the way up. Spoke with Robert techline ref # 7725608290 advised to replace motor assembly.; ordrng 1 W11187731 (motor) and 1 2man (2 man)
OTR MICROWAVE KITCHENAID KHMS2050SBL0 SHORT IN DOOR HARNESS CAUSING POWER LOSS
VENT HOOD KITCHENAID KXD4636YSS5 spoke with Austin ref # 7725567700 Advised to replace relay swithces in motor assembly parts.; ordrng 1 W11187731 (motor)
DRYER WHIRLPOOL WHD5090GW0 replaced ccu board and test dryer and dryer is now operating as deigned
DRYER MAYTAG MEDC215EW1 # MLFOL00WPL1 Complaint of upper left corner burnt. Advised customer it is normal for the metal in front of heating element to darken.
REFRIGERATOR SBS WHIRLPOOL GD5SHAXLT01 Replaced motor and tested unit is now working as it should
VENT HOOD KITCHENAID KXD4636YSS5 Complaint of having to hold button for vent hood to raise. Found switch with burnt mark on left terminal.; ordrng 1 W11230930 (SWITCH-PB)
DRYER WHIRLPOOL WHD5090GW0 found code f01 main relay failure needs new control orderd parts listed return visit is needed; ordrng 1 W11239098 (ccu)
RANGE WHIRLPOOL WFG505M0BS3 Complaint of handle loose. Tightened handle and noticed door gasket torn. Unit will need new gasket.; ordrng 1 WPW10535778 (GASKT-DOOR)
DISHWASHER KITCHENAID KUDS30IXBL0 "Check onein mid c dishwasher stop in mid cycle drain and go off.found 6-1,6-2,2-2,run test cycle unit did stop go to drain and turn off,need controls and sensor estimate declined FCC."
N/A N/A GD5SHAXLT01 NOT DESPENCING ICE/FOUND DESPENCER MOTOR NONRESPONSIVE; ordrng 1 W11170227 (motor)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced icemaker and tested harvest cycle completed. Unit fills with water.
REFRIGERATOR SBS KITCHENAID KRSC503ESS00 ff evap icing over/new control ui thermistor fan & cover needed/cust declined repair
FREEZER-UPRIGHT MAYTAG MZF34X16DW00 REPLACED EVAP THERMISTOR ON PREV VISIT CUST CALL BACK STATED FREEZER HAVING SAME PROB/NEW CONTROL BOX ORDERED/CUST TO PAY DIFF BTWN THERMISTOR & NEW CONTROL BOX TOTAL DUE ON RETURN VISIT ordrng 1 W11126069 (contrl-box) and 1 WPW10384183 (thermistor)