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for East Point, GA
Exactly what I expected
Matt - East Point, GA
NM - East Point, GA
Very friendly and knowledgeable technician.
Excellent service! Fast work - above and beyond!
Logan - East Point, GA
Dennis was great. Assessed our issue and fixed it as soon as parts came in. He was courteous and knowledgeable. Would definitely call on him again for any future appliance issues we may have.
The best service.
Linda - East Point, GA
My technician was Patrick and he was so polite and professional. He called prior to coming with his eta and I really appreciate that.
Marvin - East Point, GA
The serviceman was excellent both times (David and Timothy). They were very polite and respectful of coming into our home. They us know what they were doing and what the next steops would be. Great service!!
Tracy - East Point, GA
Timothy was super friendly, professional and courteous. He answered all my questions and explained some things so I didn't even have to ask.
Quick, and able to resolve, very pleasant
Jaylon - East Point, GA
Lakisha - East Point, GA
John - East Point, GA
William - East Point, GA
Timothy was fantastic! He was super courteous and respectful but also really friendly. He was diligent in his work and really knew what he was doing. Now our fridge works great!
Good customer service
Allene - East Point, GA
Technician was very knowledgeable
Great Service, Great Guys!
Sharon - East Point, GA
My servicemen, both Derek and Timothy, were excellent. They not only knew what they were doing, but were also very kind and really listened to what I had to say. I appreciate how they handled the issue with my fridge. I would gladly use them in the future if necessary. My problem is with Whirlpool itself. Whirlpool has NOT backed up their appliance which has certainly given me pause when I think about the future replacement of my 5 Whirlpool appliances.
Alexia - East Point, GA
Scheduled time was between 2:00-5:00. 15 minutes after 5, I still hadn't heard from anyone. I decided to call in and ask for a manager. Left on hold (because the supervisor wouldn't come to the phone).....30 minutes later spoke to a gentleman that advised that the original technician ran over time and that a new guy would be in route to me shortly. WHY wasn't I notified before 5:30PM.... Would anyone had even called me IF I hadn't called in?? Why didn't the original technician or someone from the company think enough about my customer experience to CALL ME and let me know that someone ran over time and that someone new was going to be dispacthed? AWFUL communication. The technician that did finally come out was VERY NICE. That's the only good thing that happened with your company I sure hope that this isn't how business with Flamingo is always conducted. Manager that I finally spoke to was very nice too, but "niceness" doesn't buy back all the time I spent off WORK waiting for someone to come nor the lack of communication or professionalism.
Keith - East Point, GA
He was very friendly and helpful.
Yvrose - East Point, GA
DRYER ROPER RED4516FW0 Customer cmpl dryer shutting off mid-cycle. Checked voltage & found 286VAC from L1 to L2. Overvoltage is causing motor to overheat and shut down. Adv Cust to have electrical circuit inspected & repaired by electrician.7725875619
OVEN KITCHENAID KEBS107SSS04 "inspected unit and customer complaint of unit not starting, found unit to have faulty key pad, unable to activate start button, cannot activate test mode. key pad is NLA. unit will have to be replaced."
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 arrived at the customer home the customer complaint is that the unit isnt cooling properly in the fresh food compartment 34.2 in ff unit is cooling well installed ice maker advised the customer 48hr full bucket of ice.
WASHER AMANA NTW4516FW3 arrived at the unit the customer complaint is that the unit is fill and draining the customer is putting in to much soap. unit is working well went from sensing to wash.
WASHER WHIRLPOOL WFC7500VW2 "arrived at unit installed part unit is working well,"
WASHER WHIRLPOOL WFC7500VW2 arrived at the customer home the customer compolaint is that the unit isnt draining i found the customer needs new drain pump. tight space; ordrng 1 WPW10465252 (pump-water)
DRYER ROPER RED4516FW0 arrived at the unit turned unit on time dry let it run for 40min unit didnt turn off. unit seems like its working advised the customer to call if issue presist.
WASHER WHIRLPOOL WET4027HW0 arrived at the unit customers complaint is that the unit isnt working the customer is using to much soap i cleared the line ran test unit is working.
REFRIGERATOR MAYTAG MBF1958FEZ00 arrived at the unit defrosted evap solid ice installed bymetal used connecters and heat shrink. advised the customer 24-48 hr temp will regulate.
RANGE WHIRLPOOL WFE515S0ES1 Installed door vent trim. Door handle fastened securely now. Repair complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived at the customer home the customer complaint is that the unit has slow ice production, the temp in ff 34.5 and the temp in freezer 2.5 called techline 7725764282 they recommended ice maker replacement; ordrng 1 w10873791 (ice maker)"
RANGE WHIRLPOOL WFG550S0HZ0 Installed door panel. Job complete.
WASHER WHIRLPOOL WTW5000DW0 arrived at unit installed part tested the unit no load knocking noise. unit is working well. i lessed drain pump vibration with zip tie.
DISHWASHER WHIRLPOOL WDF520PADM7 arrived at unit i inspected the unit and found button still in dispoisal i removed button unit is draining wel
REFRIGERATOR MAYTAG MBF1958FEZ00 arrived at the unit the customers complaint is that the unit isnt cooling i found that defrost thermastat is open ordering test 1-open frost on back wall freezer.; ordrng 1 WPW10165425 (bimetl-def)
REFRIGERATOR MAYTAG MFI2269FRW00 "arrived at the customer home, the customer complaint is slow ice production, the customer had familiy over opening and closing unit the unit is making ice now i gave the customer education on unit, the customer also needs to change filter. unit is working well, auth MLV7K00DPL1"
DRYER ROPER RED4516FW0 "arrived at unit installed heating element, prevoius heating element was bowed possible shorting tested unit ran for ten mins. unit seems fine. advised the customer to call if any issues."
WASHER WHIRLPOOL WTW5000DW0 "arrived at the customer home bolt stripped ordereing gear case, bolt and washplate; ordrng 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W11035751 (gearcase)"
OVEN KITCHENAID KFGD500ESS04 "arrived at unit installed parts tested unit burner, bake and broil working. unit is working well"
DRYER ROPER RED4516FW0 arrived at the unit the customer complaint is that the unit turn off for for period of time the then they can use it i checked all fuses the unit checked for continuity i found that the vent where clear but heater was bowed im ordering heater coil.; ordrng 1 279838 (element)
WASHER WHIRLPOOL WTW5000DW0 arrived at the unit and installed gear case i found that the basket isnt alianed ordering spin basket and rods; ordrng 1 W10752719 (basket) and 1 w11130362 (rods)
RANGE WHIRLPOOL n/a "Customer cmpl oven door handle broke off. Found handle screw mounts broken, preventing reattachment. Needs new oven handle. Customer is out of town & needs appt scheduled a couple of weeks out. Customer unavailable for signature.; ordrng 1 WPW10618239 (hndle-door)"
WASHER WHIRLPOOL WTW5000DW0 arrived at the customer home installed belt unit isnt making squeaking noise but the unit is vibrating like a plane engine when spining ordering gear case; ordrng 1 W11035751 (gearcase)
RANGE WHIRLPOOL WFG550S0HZ0 "Customer cmpl front panel of oven separating from rest of door. Adhesive starting to peel away. Checked with Debbie re: correct part to order - no picture of outer door panel, but it should come with adhesive.; ordrng 1 W11249559 (glass-door)"
WASHER WHIRLPOOL WTW5000DW0 "arrived at the customer home i installed drain pump it was broken because of shaking from over fill and repaired wire harness to drain pump. unit makes rubbing noises from belt. rust in unit because the customer puts unit outside and rents another washer until we come back. moisture in unit makes more issues, making new issues evertime.; ordrng 1 WPW10006384 (drive belt) and 1 mtech (mtech)"
OVEN KITCHENAID KFGD500ESS04 i arrived at the customer home when pulling out the unit i found that the units gas line is too short the customer will get someone to extend line reschedule for monday.; schdld next appmnt for 8/12 MON !
OVEN KITCHENAID KFGD500ESS04 "arrived at the customer home, the customer complaint is that when putting unit on self clean it melted the bezels on mainfold temp goes to 450f on 350f setting when in diagnositic temp reading is the same as meter. 450f but its set to 350 im ordering control ref# 7725481303 ordering mani,bezel,cntrl.; ordrng 1 w11228125 (manifold stainless) and 1 w10814133 (bezel-knob) and 1 w10877013 (cntrl-elec)"
WASHER WHIRLPOOL WTW5000DW0 "arrived at trhe customer home the customer complaint is tha the unit is making a scrubbing noise when washing, customer needs new hub assembly; ordrng 1 w10528947 (hub)"
DRYER AMANA NED4655EW0 "arrived at the customer home the customer complaint is that the unit isnt coming on. i found that the unit wasnt getting power. the breaker was tripped the customer needs a electrian to look at breaker, the unit is working."
OVEN WHIRLPOOL RMC275PVS00 "Customer cmpl broil element shorted & melted. Cust has new broil element, but broil still not coming on. Relay is audibly closing on board. Wiring needs to be checked, but oven is built-in and needs to be uninstalled before that can be done. Safety auth = wlcbt00wl1. Please allow 2 call counts for built-in removal., tier 3 ; ordrng 1 ovendolly (oven dolly)"
DRYER - COMMERCI WHIRLPOOL CED9150GW1 Customer cmpl dryer has out of order error. Found coin block error stored. Adv Cust to check coin box if D5 error occurs again. Repair complete.
DISHWASHER AMANA ADB1400AGB1 "arrived at ther customers home, i installed the parts the unit button are working well."
WASHER WHIRLPOOL WTW8600YW1 the customer complaint is that the unit is knocking i adjusted the rods in back but unit still knocks even in agitation with no cloths in i pushed basket down it bounce only once. rods are fine this is mechanical friction. bearing need replacing rust on strator plate. i qouted the customer price for repair saved estimate customer said they need time to think about repair customer
REFRIGERATOR WHIRLPOOL WRX988SIBH00 "FDBM unit keeps restarting, within evry 5 minutes. needs power board and ECB inverter and UI. Customer doesnt want reapar at this time.collected 98.00 via check#8927"
WASHER WHIRLPOOL WET4024EW0 "installed parts, the unit l2 wire was wasnt connected. power to washer goes through l2 red. turned washer on unit worked. unit is working per spec."
WASHER WHIRLPOOL WET4024EW0 "arrived at the customer home , no answer went to second call, called office came back to unit i found this unit has a wireing issue because of installation called techline ref# 7725270337 pic in quick pic; ordrng 1 wp3397659 (block-term) and 1 wpl279393 (screw)"
WASHER WHIRLPOOL WTW4816FW2 arrived at the customer home and installed control board. i tested the unit and drained the water. i advised the customer to only keep the washer in the plug in a standone outlet.
DRYER MAYTAG MEDX655DW1 "went and got part, arrived at the customer home and installed part and tested the unit its cut off and finished cycle; pckd up 1 wpw10642928 (timer)"
WASHER-TOP LOAD WHIRLPOOL WTW5000DW0 "arrived at the customer home, the customer complaint is that the unit isnt spining i found that error code f7 e1 speed sensor fault, the middle agitator turns by hand. i found that the hub is stripped picture in quick pic going to pick part u, got part installed hub tested unit. ran calibration then error code test no errors; ordrd 1 w10528947 (hub)"
DRYER MAYTAG MEDX655DW1 arrived at the customer home and realized the timer was the wrong one. the timer needed wpw10642928 i advised the customer that i will return tommorrow.; saved tckt