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Local Reviews
for East Point, GA
Powered by Fluid LOCALGreat service!
Rajeeyah - East Point, GA
Timothy was knowledgeable, courteous and respectful. He was also efficient and solved my issue with no problem. I now have a working dryer again.
Great service
Henry - East Point, GA
Great service Guy !😊
Great service!
Robben - East Point, GA
Tim showed up on time, made the repair, and got on to his next job. He did a great job. Highly recommended.
Great
Ralph - East Point, GA
The service was very good very respectable thank you very much
Fully Satisfied
Thomas - East Point, GA
Patrick did an excellent job troubleshooting an intermittent problem with our dryer shutting off. He used his knowledge of the dryer’s operation and some good fundamental technical skills to determine that the unit was getting an over voltage. This led me to verify that we had too high voltage throughout the house and a repair was made by the utility company.
Exactly what I expected
Matt - East Point, GA
Great service
NM - East Point, GA
Very friendly and knowledgeable technician.
Excellent service! Fast work - above and beyond!
Logan - East Point, GA
Dennis was great. Assessed our issue and fixed it as soon as parts came in. He was courteous and knowledgeable. Would definitely call on him again for any future appliance issues we may have.
The best service.
Linda - East Point, GA
My technician was Patrick and he was so polite and professional. He called prior to coming with his eta and I really appreciate that.
Home Owner
Marvin - East Point, GA
The serviceman was excellent both times (David and Timothy). They were very polite and respectful of coming into our home. They us know what they were doing and what the next steops would be. Great service!!
great service
Tracy - East Point, GA
Timothy was super friendly, professional and courteous. He answered all my questions and explained some things so I didn't even have to ask.
Quick, and able to resolve, very pleasant
Jaylon - East Point, GA
Ms
Lakisha - East Point, GA
Excellent service
Great Service
John - East Point, GA
Really impressive!
William - East Point, GA
Timothy was fantastic! He was super courteous and respectful but also really friendly. He was diligent in his work and really knew what he was doing. Now our fridge works great!
Good customer service
Allene - East Point, GA
Technician was very knowledgeable
Great Service, Great Guys!
Sharon - East Point, GA
My servicemen, both Derek and Timothy, were excellent. They not only knew what they were doing, but were also very kind and really listened to what I had to say. I appreciate how they handled the issue with my fridge. I would gladly use them in the future if necessary. My problem is with Whirlpool itself. Whirlpool has NOT backed up their appliance which has certainly given me pause when I think about the future replacement of my 5 Whirlpool appliances.
Needs Improvement
Alexia - East Point, GA
Scheduled time was between 2:00-5:00. 15 minutes after 5, I still hadn't heard from anyone. I decided to call in and ask for a manager. Left on hold (because the supervisor wouldn't come to the phone).....30 minutes later spoke to a gentleman that advised that the original technician ran over time and that a new guy would be in route to me shortly. WHY wasn't I notified before 5:30PM.... Would anyone had even called me IF I hadn't called in?? Why didn't the original technician or someone from the company think enough about my customer experience to CALL ME and let me know that someone ran over time and that someone new was going to be dispacthed? AWFUL communication. The technician that did finally come out was VERY NICE. That's the only good thing that happened with your company I sure hope that this isn't how business with Flamingo is always conducted. Manager that I finally spoke to was very nice too, but "niceness" doesn't buy back all the time I spent off WORK waiting for someone to come nor the lack of communication or professionalism.
Awesome guy
Keith - East Point, GA
He was very friendly and helpful.
great service
Yvrose - East Point, GA
Timothy H.
OVEN WHIRLPOOL WFG320M0BB2 Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the units light isnt coming on had to repair wire to bulb socket unit is working properly.
Timothy H.
WASHER WHIRLPOOL WTW4800BQ1 "Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the unit is knocking installed rods, ran calibration unit is working properly. l"
Dennis J.
REFRIGERATOR AMANA ASD2575BRS01 Inspected unit and customers complained of fresh food section not cooling down air return refrozen up signs of freezer door being left open deiced air return for fresh food section air is flowing freely now removed ice buildup from top of freezer door unit checks all OK** customer did not sign due to COVID-19 protocol Q1 N Q2 N**
Dennis J.
WASHER WHIRLPOOL WTW4816FW2 "Inspected unit and customer complaint of unit not filling with cold water found supply lines reversed in home, corrected lines rechecked unit all ok** customer did not sign due to COVID-19 protocol Q1 N Q2 N**"
Timothy H.
OVEN WHIRLPOOL WFE525S0JZ0 Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the door isnt closing. Replaced right hinge door is closing well.
Timothy H.
OVEN WHIRLPOOL WFE525S0JZ0 Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the door isn't closing properly. I found that the right hinge is bent. The customer needs new hinge.; ordrng 1 WPW10299224 (HINGE-DOOR)
Timothy H.
DRYER WHIRLPOOL WED5620HW1 Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the unit isnt coming on the control has blinking light. Can put display in diagnostics but will cut off the customer needs display. The customer also needs vents cleaned tge customer says steam goes into control panel. Original repair was thermostat. I advised the customer it could be 30 days for part.; ordrng 1 W11378949 (CNTRL-ELEC)
Dennis J.
RANGE WHIRLPOOL WFE505W0JS0 Re-inspected unit unit does have improper power supply builder to have electrician correct power supply** customer did not sign due to COVID 19 protocol Q1 N Q2 N**
Dennis J.
DRYER WHIRLPOOL WED5620HW1 Installed new user interface and main control rechecked unit all OK** customer did not sign due to COVID 19 protocol Q1 N Q2 N**
Dennis J.
DRYER WHIRLPOOL CED9150GW1 "Inspected unit and customer complaint of unit not drying well and missing UI BUTTON. Dryer venting is In adequate, must be 4 minimum all the way to exit per dryer, if Y pipe is used as in this case must go from 4 inlet to 6 outlet, current hook up is reduced back to 4 please order you a button and reschedule for 10/7** customer did not sign due to COVID 19 protocol Q1 N Q2 N**; ordrng 1 W10803340 (button)"
Dennis J.
DRYER WHIRLPOOL WED5620HW1 "Bad control received unit is functional but no display, will reorder and reschedule for 9/29**customer did not sign due to COVID 19 protocol Q1 N Q2 N**; ordrng 1 W11388040 (PCB main) and 1 W11378949 (UIB)"
Timothy H.
MICROWAVE WHIRLPOOL WMH31017AS2 The customer answered no to both questions. Arrived the customers home and installed parts unit is working properly.
Timothy H.
RANGE WHIRLPOOL WFE505W0JS0 "called the customer prior and ask the 2 questions and note on the ticket 'q1 no, q2 no, Arrived at the customer home the customer complaint is that the unit has error code f9 error the unit has 123 from l1 to l2 , l2 to N 234. the customer need electrian. unit is working per spec."
Dennis J.
DRYER WHIRLPOOL WED5620HW1 "Installed new thermal fuse, rechecked unit UIB IS DEAD, have dc voltage, please order UIB from SSB AND RESCHEDULE FOR 9/21** customer did not sign due to COVID 19 protocol Q1 N Q2N**; ordrng 1 W11378949 (UIB)"
Dennis J.
WASHER MAYTAG MVWC565FW2 Inspected unit customers complaint of poor wash performance checked fault codes no fault codes present ran test cycle unit filled agitated drain and spun with no issues unit checks OK mechanically the unit is good** customer did not sign due to COVID 19 protocol Q1 N Q2 N**
Timothy H.
MICROWAVE WHIRLPOOL WMH31017AS2 "called the customer prior and ask the 2 questions and note on the ticket 'q1 no, q2 no, Arrived at the customer home the customer complaint is that the unit light isnt coming on the customer needs new bulb and control.; ordrng 1 WPW10666267 (cntrl-elec) and 1 8206232A (lamp 40 watt)"
Timothy H.
OVEN WHIRLPOOL WGG555S0BS01 "called the customer prior and ask the 2 questions and note on the ticket 'q1 no, q2 no, Arrived at the customer home the customer complaint is that the unit front rear burner isnt lighting the screws in burners are ceramic and break of burner and orfices need replacement for repair. parts saved in estimate needs autho; saved tckt , states that autho needed"
Dennis J.
REFRIGERATOR WHIRLPOOL WRS331SDHB03 Inspected unit and customers complaint of icemaker missing bail arm customer instruct unit has new design flex tray icemaker does not have the traditional bail arm unit checks OK** customer did not sign due to COVID-19 protocol Q1 N Q2 N**
Dennis J.
REFRIGERATOR AMANA ASD2575BRS01 "deiced evap, cleared evap drain in unit, cleared air return, repaired drain tube, rechecekd unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR MAYTAG MFI2569VEM4 "installed new key pad/display and main control, rechecked unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
David J.
DRYER WHIRLPOOL WED5620HW1 Customer complaint unit not working Found unit to have blown thermal fuse the Customer did not sign due to COVID-19 protocol; ordrng 1 W10909685 (fuse-thrml)
Dennis J.
RANGE WHIRLPOOL WFE505W0JZ0 "installed new terminal block, repaired harness, recehcedk unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR MAYTAG MFI2569VEM4 "inspected unit and customer complaint of units display inop, ice door flap flapping on its on. unit will need dispenser kit and main controls replaced. , customer moving forward with repair, please order parts and reschedule for 9/04*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W10740217 (cntrl-elec) and 1 WPW10312695 (electronic control)"
Dennis J.
WASHER MAYTAG MVWC565FW2 "inspected unit and customer complaint of unit not completing cycles, started test mode all valves check good, found drain hose low to floor causing unit to drain the water as it fills on rinse cycle, rerouted hose, rechecked unit all okF8E1 long fill no fill*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR AMANA ASD2575BRS01 "inspected unit and customer complaint of unit not cooling well in frsh food section, unit will need thermostat replaced, also unit is leaking unit will need evap extension and complete deicing of lower evap. please order and reschedule for 8/28 2cc*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR WHIRLPOOL MFI2569YEM0 "installed new ice maker water line, and ice maker, rechecked unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
FREEZER WHIRLPOOL GX5SHDXVB03 "inspected unit and customer complaint of unit frosting up in freezer, unit will need defrost harness, please order and reschedule for 8/12*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W11260592 (harns-wire)"
Dennis J.
REFRIGERATOR AMANA A8RXNGMWE01 "replaced shorted jazz board and bimetal, rechecked unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
DISHWASHER WHIRLPOOL WDT910SSYM1 "inspected unit and customer complaint of unit leaking, found unit to have signs of a leak underneith, but possible from clogged pumbing. unit completed test mode no issues, started unit 4 times allowing unit to fill and drain, no current leaks. customer installed leak detector under unit. unit checks all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR AMANA A8RXNGMWE01 "inspected unit and customer return complaint of unit not defrosting, bi-metal currently open, and incased in ice, please order bimetal and jazz board, reschedule for 8/5 *the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 WPW10225581 (bi-metal thermo) and 1 4388931 (timer,defrost adapt)"
Dennis J.
REFRIGERATOR WHIRLPOOL MFI2569YEM0 "cleared evap drain, replaced duck bill with drain tube kit, rechecked unit all ok, also turned on humidity control.*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR AMANA A8RXNGMWE01 "installed new JAZZ board in unit, defrosted evap, rechecked unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
DRYER WHIRLPOOL WED4850HW0 "inspected unit and customer complaint of unit still inop after last tech visit. checked incoming power, unit has 244+ between L1 and L2 84.3 volts between L1 and N, 98.9 between L2 and N. N to G 0 volts, called tech line went over readings determined unit to have bad power supply, home has bad or dropped neutral. all componets check good in dryer, incoming power issue still.WP file # 7728353337*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR WHIRLPOOL MFI2569YEM0 "inspected unit and customer complaint of unit leaking from freezer, found unit to have faulty evap drain tube, please order and reschedule for 7/29*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W10619951 (drain tube)"
Dennis J.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Found drier leaking at cap tube, replaced drier, vacuumed unit down recharger unit with 3.7 oz r134a rechecked unit all ok.* no signature due to COVID-19 protocol Q1 N Q2 N*?; used 3 WPW10143759 (DRIER ASSY-SERVICE) from stock"
Dennis J.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "inspected unit and customer complaint of units filter not working, removed filter reinstalled filter, rechecked unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
WASHER MAYTAG MVWB835DC4 "installed new lid lock assy on unit, rechecked unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
WASHER MAYTAG MVWB835DC4 "inspected unit and customer complaint of unit giving lid lock error, verified F5E1 lock error, please order lid lock assy, and reschedule for 7/9 *the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W10861642 (latch)"
Timothy H.
DRYER AMANA NED4655EW1 "called the customer prior and ask the 2 questions and note on the ticket 'q1 no, q2 no' Arrived at the customer home the customer complaint is that the unit isnt drying are coming on. the customer breaker was tripped the customer needs a electriain. unit is working and heat breaker is weak."
Timothy H.
WASHER WHIRLPOOL NTW4516FW3 "called the customer prior and ask the 2 questions and note on the ticket 'q1 no, q2 no' Arrived at the customer home the customer complaint is that the washer isnt washing properly i ran a diagnostic on the unit its working properly."