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for Duluth, GA
AV - Duluth, GA
Michelle - Duluth, GA
Tyler was a very courteous young man. He was very knowledgeable and understood the problem with our washer. He ordered the necessary parts and worked quickly to make the repairs. His portion of our experience was excellent. However, the scheduling process could be improved. Waiting to be given a window of time and trying to reschedule it was a challenge. I ended up caught in a loop of being told I have to wait to be given an appointment window of time and only then I can call to reschedule. Then to be told them that if I can’t be there when the tech comes out, the appointment will be automatically be rescheduled. It’s not be very time efficient for neither myself nor the responding tech. It would have been less frustrating to talk to a person who could actually work with me on setting a window that would benefit us both.
The service man was very helpful. I appreciate his professionalism.
George - Duluth, GA
Chris - Duluth, GA
Scott - Duluth, GA
Lester was extremely experienced and professional. He was able to diagnose the problem and after ordering the part came back the following week to fix it. Saved so much money as he was able to save the ice maker vs us having to buy a new one.
Great problem solver
JB - Duluth, GA
Tim was able to find a solution to the problem that had persisted.
Mark Mueller - Duluth, GA
Jerome, was the pinnacle of home service agents; and Believe me, I have a great number of experiences, over 45 years. He was extremely professional and thorough, plus he actually had experience and demonstrated that he knew what he was doing. When I discover talented Professionals like Jerome, I suggest to the employer, like now, that they are elevated in pay scale and position to teach this level of customer service. Jeromes approach and obvious pre- preparation are not intuitive skills. These skills need to be “taught” to people and Jerome is the right person to set that example, and instruct future service agents. Trust me, I am not easily impressed, and have written several eviscerating reviews in the past with poor service experiences. However I also go above and beyond with sharing my overwhelming appreciation and recognition of outstanding service and agents like Jerome.
Babette - Duluth, GA
They are so friendly and helpful. I trust them completely
Easy, polite, painless
Adam - Duluth, GA
Jerome didn’t end up needing to fix or replace any part of our dishwasher. He helped us understand how to avoid the issues we were having. Working great now!
Oanh - Duluth, GA
Seamus - Duluth, GA
service was very good.
"Myron - Duluth, GA
Willis - Duluth, GA
Customer - Duluth, GA
Susan - Duluth, GA
Nice serviceman but 4 trips this time
Kaye - Duluth, GA
The first time Flamingo came, years ago they detected our problem when no one else could; however, this time and 4 visits later, we wonder if a motor was really needed.
Great service and technician.
Mark - Duluth, GA
Bonnie - Duluth, GA
Technician was prompt Courteous and professional
Karen - Duluth, GA
Great service from the office to the repair tech!
Kaye - Duluth, GA
William is so efficient, knowledgeable and kind
David - Duluth, GA
Still have problem with noisy refrigerator.
Claire - Duluth, GA
Nice fellow, very helpful!
Susan - Duluth, GA
David - Duluth, GA
Good tech. Problem not resolved yet.
Jose - Duluth, GA
Great Customer Service
Julie - Duluth, GA
Out technician was on time and took the time to explain how to take care of my refrigerator to improve reliability. He called 30 min ahead of time and was on time for the appt. This was my first time using Flamingo and I was very pleased.
Willis - Duluth, GA
Professional and Courteous!!
Maria - Duluth, GA
The technician that came to fix our dishwasher was really polite and very efficient. He knew what he needed to do and fix my dishwasher right away.
DISHWASHER WHIRLPOOL WDT970SAHZ0 customer complaint:unit leaking in operatoin.tech made adjustment to feet and unit is operating without leaking.unit is operaing asdesigned.
RANGE WHIRLPOOL WEE510S0FS1 burnt power cord and damaged term block need to order and return for repair.; ordrng 1 WPW10245259 (block therm) and 3 WP3400029 (nut)s and 1 PT220 (range PC)
REFRIGERATOR WHIRLPOOL KSS36QDWO5 "faulty compressor causing unit not to cool needs new evap and compressor no frost pattern, collected 134.95 today remaining will be due on return.; ordrng 1 W10309990 (compressor) and 1 WPW10122127 (evap) and 1 2man (2man)"
FREEZER WHIRLPOOL WRX735SDHZ02 left slide jams causing door not to completely shut causing frost buildup. need to order new parts and return for repair.; ordrng 1 W11265130 (slide) and 1 WPW10330991 (bracket)
DRYER WHIRLPOOL LEC6848AW2 "replaced cutoff and element, unit is working as designed. advised cst to possibly get a duct cleaning noticed alot of lint buildup within the exhaust duct line"
REFRIGERATOR KITCHENAID KSSO48FTX17 replaced compressor drier evap and pan heater recharged 7.75 oz 134a
REFRIGERATOR KITCHENAID KSSO48FTX17 could not get uint out of hole customer to call when unit is accessable to us; schdld next appmnt for 3/19 THU !
WASHER WHIRLPOOL WFW560CHW0 faulty control board. unit will lock drain and fill will not spin relay keeps popping. checked control bad relay. stackable unit.; ordrng 1 W11322879 (control board) and 1 2man (2man)
DISHWASHER JENN-AIR JDTSS246GL0 "check valve damaged, allow water to come back in and naturally fill the unit while it is idle. need to replace valve.; ordrng 1 WPW10545278 (hose drain)"
ICE MAKER WHIRLPOOL KUIX505ESS2 "replaced bin thermostat, unit is working as designed."
N/A N/A LEC6848AW2 "blown fuse damaged element, need to replace both parts and return for repair.; ordrng 1 WP4391960 (element) and 1 279769 (cutoff kit)"
REFRIGERATOR KITCHENAID KRFC302ESS00 "replaced gasket, unit is working as designed."
REFRIGERATOR KITCHENAID KSSO48FTX17 "Leak inside Sealed system, causing no cooling.need to order part and return for repair.; ordrng 1 W10841139 (compressor) and 1 WPW10427993 (evap) and 1 W10890886 (pan heater exchange) and 1 W10508992 (exchange kit)"
REFRIGERATOR KITCHENAID KSSS42QDW05 "call back same issue, repositioned the thermostat as it was installed upsidedown and ran incorrectly. unit is working as designed."
COOKTOP JENN-AIR CVG4280W faulty switch needs to be replaced.; ordrng 1 WPY704513 (switch)
ICE MAKER WHIRLPOOL KUIX505ESS2 "OPEN bin Thermostat. need to order new part and return for repair, 3yr warranty; ordrng 1 WPW10511923 (bin thermostat)"
MICROWAVE WHIRLPOOL WMH31017HS2 Replaced control unit now operating as designed.
WASHER WHIRLPOOL WTW5000DW3 recalibrated unit and found cst was overloading unit advised cst to follow user guide and care manual and make sure to not overfill these units.
DISHWASHER WHIRLPOOL MDB4949SHZ1 found loose wire on connection resecured unit is working as designed.
DISHWASHER KITCHENAID KDTE204ESS2 Replaced sump unit now operating as designed
DISHWASHER WHIRLPOOL KDFE204ESS2 "tested unit is working as designed, found cst is over filling his unit and unit is lacking the recommended 126 temp water coming to the unit. advised cst to make sure he has 126 coming to the unit and not to over fill the dishwasher."
REFRIGERATOR KITCHENAID KRFC302ESS00 "torn gasket, causing unit door not to seal completely.; ordrng 1 W10830046 (gasket)"
MICROWAVE WHIRLPOOL WOC75EC0HS replaced damaged door handle
DRYER WHIRLPOOL WED9750WW0 Unit needs new belt motor and rollers customer does not want to do repair.
WASHER MAYTAG MVWC565FW2 Unit will require a new inner basket it is unable to balance it Self ordering basket and will return for repair.; ordrng 1 W10752719 (Basket assm.)
N/A N/A WED9750WW0 customer complaint:unit making noises in operation.tech replaced faulty drum pulley.unit is operating as designed.
DRYER AMANA NED4655EW1 "crushed vent hose, and clogged duct. advised cst to professionally get the ducts cleaned out. unit is working as designed."
MICROWAVE WHIRLPOOL WOC75EC0HS01 installed ui with correct version.. unit is working as designed advised cst to ensure wifi is connected for future updates
REFRIGERATOR WHIRLPOOL KSSC48QMS01 Tech found internal break in wiring coming from control to defrost heater unable to repair contacted aig the customer will contact them file number 7727204770.
FREEZER KITCHENAID KFIS29PBMS02 faulty sensor in FF need to order new part and return for repair.; ordrng 1 WPW10277799 (harness) and 1 W11380560 (control)
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "poor frost pattern, only covering a quarter of the evap. need to order ss tech and parts and return for repair.; ordrng 1 W10507884 (compressor) and 1 W11284480 (evaporator) and 1 sstech (ss tech)"
DISHWASHER WHIRLPOOL KDFE204ESS2 "reset heater at control, ran diagnostic mode heater turned on and unit is working as designed."
REFRIGERATOR KITCHENAID KRMF706ESS00 "left drawer left bracket/ adapter broken, causing door to be loose.no charge per rodney; ordrng 1 W11397195 (adapter)"
COOKTOP JENN-AIR JGD3430BS00 replaced filter drip tray and filters themselves. unit is working as designed.
DISHWASHER KITCHENAID KDPM354GPS0 Unit had overloaded top rack causing it to bow downward unloaded some of the dishes and instructed customer on proper loading of dishwasher.
OVEN WHIRLPOOL WOD77EC0HS01 "faulty UI, unit is froze with an hour glass in middle of screen. tried to reset breaker, unplug at control and have got nothing but non response. need to order new UI control. and return for repair.; ordrng 1 W11428578 (UI)"
REFRIGERATOR KITCHENAID KSSC48QMS01 Unit has short in defrost heater causing unit to trip the breaker when it is energized.; ordrng 1 Wp2306389 (Heater) and 1 Wp2306465 (Bimetal)
DISHWASHER KITCHENAID KDTE334GPS0 "replaced circ pump, ran diagnostic to reset error codes. unit is working as designed."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "replaced diffuser assembly, unit is working as designed."
DRYER MAYTAG MEDC215EW1 found clogged blower wheel not spinning freely. free'd up the lint unit is working as designed.