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for Duluth, GA
Rachel - Duluth, GA
Tyler took the time to figure out the problem and was able to fix my refrigerator.
Professional and great job
Shannon - Duluth, GA
He was professional and did a great job.
Bobby - Duluth, GA
James - Duluth, GA
Bobbie - Duluth, GA
Tim is a great technician. So pleasant
Ted - Duluth, GA
Tyler did a great job. He communicated very well and I would welcome him back
Rushed Service 11/07/2018
Daniel - Duluth, GA
This was Tim's 2nd visit to service my 4 month old refrigerator. I've had issues with this refrigerator since day one. Between water accumulating on top of freezer drawer seal, fridge never shutting off (at all) during summer months with house temp at 80 and (most recently) liquids are freezing with house temp between 65 & 70 degrees. As of today, water is still accumulating on top of freezer seal and liquids are still freezing. When Tim left he raised the temp one degree to 39; several days later liquids continue to freeze. On the positive side, the fridge is now cycling off and on. Let me add that Tim made some internal adjustments to certain settings; he told me what these were but I don't recall the names of these settings. I like Tim and I'm happy to have him troubleshoot my fridge. However, it was obvious to me that he seemed rushed and had to get going to the next job. Furthermore, in my opinion, Tim seems like a thorough service technician who takes pride in his work but for reasons beyond his control, he has to hurry because of an excessive workload. And finally, I informed Tim about excessive noise when the fridge goes into a certain operating mode. Tim heard the noise himself and suggested I try a couple of things to see if the noise goes away. But that is why he is here, to resolve the problems. Once again, I blame this not on Tim but on the pressure to get to the next customer or because Flamingo receives less compensation on warranty calls than that which is earned when making non-warranty calls. I’m happy with Tim but disappointed with the allotted time he is permitted to work on my refrigerator.
Valentin - Duluth, GA
Saved the day!
Amy - Duluth, GA
Ice Maker Challenge
Ted - Duluth, GA
It has taken 7 service calls to get our under counter ice maker to the place it is today (currently producing ice) and I owe it to the professionalism of Jerome York who made 5 of those calls. He has very high standards and will not take any short cuts. At the end of the day I cannot say enough nice things about him.
Amy - Duluth, GA
Great work performed. Tim did an excellent job. Very professional
Jon - Duluth, GA
Extremely happy with the job done.
Hasna - Duluth, GA
Hongxia - Duluth, GA
Great tech, great service!
Lucia "Excellent service,
Lucille - Duluth, GA
DISHWASHER KITCHENAID KUDS01DLSS0 dishwasher was smoking from control panel found burn spots on control unit would need a fair bit of parts contacted safety team they will be in contact with the customer file number 7723599545.
BUILT-IN M/W JENN-AIR JMC2427DS01 loose connection on control panel reattached control and tested unit everything tested correctly.
REFRIGERATOR KITCHENAID KBFO42FTX08 piece of paper blocking drain caused drain to back up and form a sheet of ice on the floor of the freezer deiced freezer and cleared drain unit now draining properly.
WASHER MAYTAG MVWC565FW1 CHECK ONE WASHE AND FOUND NO ERROR CODERUN AUTO CYCLE TEST OK ALSO RUN DRAIN AND SPIN CYCLE SPIN EMPTY OK THEN TEST WITH RINSE & SPIN WITH LOAD WASHER WORKING WELL
RANGE WHIRLPOOL WEC310S0FB1 CHECK ONE RANGE AND TEST ALL SURFACE BURNERS TEST BROIL AND PRE HEAT TO 350*F ADVICE CUSTOMER TO LET OVEN PRE HEAT AND WAIT 5 MINS TO PUT PRODUCE IN THE OVEN
REFRIGERATOR WHIRLPOOL WRT134TFDB00 CHECK ONE TOP MOUNT REFRIGERATOR AND FOUND AIR VENT BLOCK WITH ICE REMOVE EVAP COVER AND CLEAR ICE BLOCKAGE ADVICE CUSTOMER NOT TO OVER PACK SO THE DOOR CLOSE PRORERLY
RANGE KITCHENAID KDRS483VSS03 Found that the griddle burner switch has 120 coming in but not going out. Quoted 438.97 and customer is paying 1/2 today (219.49) and will pay remaining 1/2 on return visit. Customer would like to have return service on Thurs the 13th.; ordrng 1 WPW10116113 (SWITCH-INF)
DISHWASHER KITCHENAID KDTE234GPS0 The floor is unlevel under the unit and the hardwood floor only runs under the unit a little ways and the unit isn't mounted under the counter. Ordering 2 brackets to the customers house so that he can mount it or have his installers come out and reinstall the unit after he installs more hardwood under the unit to level it out.; ordrng 2 DSWP8269145 (BRCKT-MTG)s
REFRIGERATOR WHIRLPOOL KSSS42QDX00 "Complaint of leaking from water line., Spliced the line with a john guest fitting from personal stock and it is checking good again at this time. This is a built in unit that the customer had alredy pulled out before we arrived."
RANGE KITCHENAID n/a Found that there is a small bend in the control panel and 1 of the buttons isn't functioning sometimes when pressed. Ordering new control panel.; ordrng 1 W11034444 (PANL-CNTRL) and 1 W10555937 (ENDCAP-PNL) and 1 W10555940 (ENDCAP-PNL)
DRYER MAYTAG MEDX6STBW1 Found that the door switch is broken and needs to be replaced. Ordering part; ordrng 1 WPW10569603 (SWITCH-DOR)
MICROWAVE WHIRLPOOL WOC95EC0AS04 tech reciceved wrong control board.parts dept doing reshearch and will update customer when part is available.; ordrng 1 W11097386 (control board)
WASHER WHIRLPOOL MVWC565FW1 Found that the motor wasn't turning the tub because the cap didn't have a good connection. It is cheking good again at this time.
DISHWASHER WHIRLPOOL KUDE70FXSS5 Found a piece of broken glass stuck in the drain pump assy that was keeping the imperror from spinning. Removed the glass and it is draining good again at this time.
OVEN JENN-AIR JJW2830DS01 part covered under extended warrenty; ordrng 1 w11236888 (console)
WASHER AMANA NTW4516FW2 control shorted order part; ordrng 1 W11170317 (control)
COOKTOP KITCHENAID KGCU467VSS00 replaceed cap unit now igniting properly.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 found icemaker ice stuck in tray removed icemaker let cycle unit ok
REFRIGERATOR WHIRLPOOL ET18GKXHX0 inspected unit no issues found unit checked out ok
DRYER MAYTAG MEDB835DC4 advised cust scerw hole is made that way unit will not start found loose line cord
WASHER AMANA NTW4516FW2 installed tramission cam / belt / actuator/ cap suspension tested unit ok
WASHER WHIRLPOOL MEDC215EW1 all legs bend under unit reinstalled legs level unit
DRYER WHIRLPOOL WED4815EW1 Found that the vent line is completely blocked outside where it goes outside the house.
DRYER WHIRLPOOL WED7000DW2 "Dryer still has a bad blockage. I pulled the vent hose off of the wall asd showed the airflow to the customer with and without the hose connected and there is a clear difference. Advised again that the line needs to be cleaned out and if he keeps using it before having the restriction removed it will probably blow the Thermal fuse or the thermostat. I advised that if we get called back for the same issue and there is still a problem in the venting, there will be a service fee. I also called WPPT to report it with them as well and they reported it and advised to also call WPTL and report with them as well.Customer claimed that it was shutting off even with the vent hose disconnected and wanted it to be noted on the file.Even though I didn't see it and it is checking good .SR#7723488130"
DISHWASHER KITCHENAID KDTE234GPS0 Adjusted the leveling and also adjusted the door latch assy and door appears to be latching better now and checking good again.
WASHER AMANA NTW4516FW1 tranmission leaking oil order parts; ordrng 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)
MICROWAVE WHIRLPOOL WMH31017FS-0 "INSTALLED HARNES,CONTROL BOARD AND LIGTH EXTRA LABOR WHJDK00ML2"
MICROWAVE WHIRLPOOL WMH31017FS "INSTALLED HARNESS,BOARD LIGHT AND LAMP HOLDER"
M/W OTR MAYTAG MMV4206FZ0 Refer to other techs notes
M/W OTR MAYTAG MMV4206FZ0 replaced switches and interlocks and fuse unit now heating as designed.
RANGE KITCHENAID WEC310S0FB2 "Installed new panel and it is checking good again at this time.,"
OVEN JENN-AIR JJW2730DS01 Pulled unit out and wiring and switches are checking good. Installed new console and it is checking good at this time.
COOKTOP JENN-AIR JGD3536BS00 Adjusted the flame on the far right burner and the front middle burner just a little bit and it is checking good at this time. This unit doesn't show that it has an actual simmer setting so it just needs to be turned to the lowest setting on the knob. It is checking good now though.
WASHER WHIRLPOOL WTW7000DW3 "Found that there were 2 error codes stored, F6E2 and F2E1 and the unit pulled the error codes up but wouldn't allow me to cancel them out or to run the unit. Installed the board and control panel and recalibrated the unit and it is checking good again at this time."
MICROWAVE WHIRLPOOL WOC95EC0AS04 pinched wire on lamp housing caused new control to spark ordering new control after i fixed the wire issue; ordrng 1 W11097386 (cntrl-elec)
MICROWAVE WHIRLPOOL WOC95EC0AS04 Refer to other techs notes; schdld next appmnt for 11/26 MON !
REFRIGERATOR WHIRLPOOL WRS322FDAM04 PARTS INSTALLED UNIT TESTED WORKING FINE AFTER SERVICE
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Assisted tech 25 on repairs
ICE MAKER KITCHENAID KUIS18NNXB0 replaced thermistor unit now producing ice as designed job complete.
MICROWAVE WHIRLPOOL KOCE507ESS08 Spoke to tiffany from trade care teams and obtained extra labor authorization.authorization #khftd00ml2Replaced defective motor fan.Tested and works