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Local Reviews
for Cutler Bay, FL
Powered by Fluid LOCALExcellent customer service
Melvin - Cutler Bay, FL
Excellent service.
Very reliable, arrived on time, professional appearance, polite and courteous.
Kathy - Cutler Bay, FL
Very reliable, arrived on time, professional appearance, polite and courteous.
Excellent customer service
Melvin - Cutler Bay, FL
Technician was very polite and helpful
Friendly Service
Solomon - Cutler Bay, FL
Technician was very knowledgeable. Fast service. Great preventative advice.
Reliable Service
Frank - Cutler Bay, FL
Bad
Waleska Chamorro - Cutler Bay, FL
You are lying ..... 😡 You reported to Whirlpool that my washer is working correctly which is not I have to keep this piece of shit or buy a new one. Thank you for nothing
Nice service experience
Howard - Cutler Bay, FL
Nice service experience.
Great
Jose - Cutler Bay, FL
He did a really good. Great service. Highly recommended. Thanks!
Great service!!
Sol - Cutler Bay, FL
owner
Andres - Cutler Bay, FL
my wife was on the phone with the service person on hold about 1 1/2 hours
Amazing service. Extremely professional.
Tanit - Cutler Bay, FL
Punctual, great service.
Great Service
Silvia - Cutler Bay, FL
Hector came on time, professional, and knowledge.
Gurrola
Armando - Cutler Bay, FL
Jessica was great, gentle and very helpful. We are very grateful with her.
Super great service extremely professional
Claudia - Cutler Bay, FL
terrible experience
Kerline - Cutler Bay, FL
First technician didn’t know what he was doing, it end up costing me $200. The second tech didn’t call or come for the follow up, I had to call to find out when someone was going to show up to fix my dryer. It took about three weeks for my dryer to be fixed, no apology for the missed diagnose that cost me money. Instead everyone pretended that they didn’t know what I was talking about. I will write to Home Depot in regard of this. This company service was terrible. Lack of professionalism with the first two techs and the service call people.
Jessica is a great asset . Great service
Ronald - Cutler Bay, FL
Jessica did exactly what she said she would . Came Out to service and found she needed to order parts , parts were ordered and replaced quickly . Even with the health situation going on .
Great Service
Beatriz - Cutler Bay, FL
Jessica is extremely knowledgeable about the appliances and how the company works. She has been to my house on numerous occasions and has been very patient and helpful. Really one of the best services I have received. She is a great asset to the company.
Freezer Door Replacement
William - Cutler Bay, FL
Seervice Rep did a quick professional job.
outstanding service!
Lia - Cutler Bay, FL
above and beyond expectations
Outstanding service
Louis - Cutler Bay, FL
Hector did a great job - very competent
Outstanding service
Louis - Cutler Bay, FL
Hector Izquierdo was very cordial and knowledgeable - did a great job
Superior service, dedicated and efficient
Maria - Cutler Bay, FL
Marcelo service and attentiveness to detail made such an impact of what customer service really means to us the customer. I will recommend him to anyone with blind eyes.
Great service /
Maria - Cutler Bay, FL
Great Service
Great
Debbie - Cutler Bay, FL
Clearly Competent . She was very polite went right to work diagnose the problem And fixed it.
Jessica was the best I’ve ever had. Such professionalism and top notch customer service. She must be valued.
Noris - Cutler Bay, FL
Jessica was the best I’ve ever had. Such professionalism and top notch customer service. She must be valued.
Super service.
Donald - Cutler Bay, FL
Jessica is excellent.
Awosome
Kenia - Cutler Bay, FL
awesome
Luis
Luis - Cutler Bay, FL
Awesome and knowledgeable techs
Great Service.
Mayte - Cutler Bay, FL
The technician was very helpful and friendly.
Outstanding Service
Dan - Cutler Bay, FL
We could not be happier with the level of service. The communication and professionalism is of the highest grade. We wish the manufacturer was as customer friendly and as professional!
Excellent service
Dorothy - Cutler Bay, FL
We had a great experience ! Awesome customer service
Wb
Walter - Cutler Bay, FL
Great Service!
Great service
Dan - Cutler Bay, FL
Very good technician
Do not expect timely fix...
Brian - Cutler Bay, FL
They cancelled an appointment I had and pushed it out as they had received the part and couldn’t get to the technician. Makes no sense why I had to wait several additional days when they had revived the part, had the part but due to their own process ‘couldn’t get it to the technician in time.’
George Rings
George - Cutler Bay, FL
Mr
Nicholas - Cutler Bay, FL
Great service again.
Alejandro - Cutler Bay, FL
Good experience
Maria - Cutler Bay, FL
Great customer service.
Jose - Cutler Bay, FL
The gentleman that provided the service was very courteous, knowledgeable, and prompt his name is Liandy Salinas.
Great service
Annamarie - Cutler Bay, FL
She knows her stuff
Jonathan M.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Upon arrival checked unit and found frosted FF evap. Called techline as per techline followed SP W11092686. Removed and replaced control. Defrosted unit. Advised Cx to give unit 24hrs to reach proper temps. REF# 7729542503
Christopher P.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 installed icemaker it cycled ok no iisues found all checks ok
Marcelo M.
REFRIGERATOR JENN-AIR JFX2897DRM02 "JTK4300APL2 from TeriTechline BruceCustomer had freesh food evap frosted over i used clips per service pointer to press the evap back,Installed new fan with thermistor and ran testing unit has passed and is working as desinged (FCC)not signed to do covid protocal Q 1,2 NO; used 1 W11087438 (motor-evap) from stock"
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "q1 and q2 ,found unit working ok,making ice ,unit working as designed.no signature gotten."
Jonathan M.
WASHER WHIRLPOOL WET4027HW0 SEE TECH 45 NOTESS...
Douglas H.
WASHER WHIRLPOOL WET4027HW0 "no to q1 and q2,replaced latch .darin pump and control ,ran test and calibration,unit working working ok,no signature gotten."
Douglas H.
DRYER WHIRLPOOL MEDC200XW0 "no to q1 and q2 , customer removed duct vent from back of the unit ,found lose dryer belt and pulley ,reinstalled it ,checkwd unit ok.customer need to reinstall dryer vent duct ,no space unless washer is removed from installation, dryer working ok"
Jonathan M.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Upon arrival checked unit and found error code E2 which indicates bad motor on ice maker. will return with icemaker and control to fix problem.; ordrng 1 W11224256 (cntrl)
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "no to q1 and q2 ,replaced faulty water valve ,checked unit ok.not signature gotten"
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "no to q1 and 2 ,no making ice , frozen ice maker line ,faulty valve; ordrng 1 WPW10349187 (valve)"
Jordan R.
RANGE WHIRLPOOL WFE525S0JZ0 q1q2no. cc hot cooktop hot and cooktop on light not turning off. ordering front right switch and new control.; ordrng 1 W11256088 (control) and 1 WP3149400 (switch)
Douglas H.
FREEZER WHIRLPOOL WRS315SDHM01 "not cooling ,unit not defrosting ,found loose connector in heater ,defrosted coils ,reconnected it ,ran defrost test ,unit working ok.no to q1 and q2 ,not signature gotten."
Douglas H.
DRYER AMANA NED4655EW1 "FOUND UNIT WORKING FINE, NOT DRYING DUE TO AIR DUCT IS CLOGGED,CUSTOMER NEED TO GET DRYER VENT DUCT CLEANED.NO TO Q1 AND 2 ,NOT SIGNATURE GOTTEN."
Jonathan M.
DRYER MAYTAG MGDC465HW0 Upon arrival checked unit and found that motor is humming but no movement. Checked exhaust found no restrictions within blower wheel. Tub was stuck moving in one direction. Moved tub until it was free from friction. Tested unit and it is working properly. FCC
Douglas H.
REFRIGERATOR KITCHENAID KRFF507HPS01 "not making ice or dispensing water ,checked unit ,there is not water getting into unit ,customer need to call aplumber to solve issue,no to q1 and q2 ,not signature gotten."
Jordan R.
REFRIGERATOR KITCHENAID KRSF505ESS00 q1q2no. cc not cooling. found fresh food evap frozen over. will need new thermistor kit. made sure evap motor is working. defrost mode as already been changed when seal system was repaired. will need to have unit defrosted before repair. customer is aware; ordrng 1 W10316760 (thermistor)
Jordan R.
RANGE WHIRLPOOL WFE320M0ES2 q1q2no. oven not heating. checked power is good. found control not sending power to elements broil or bake. replaced control tested after now working fine.
Douglas H.
WASHER WHIRLPOOL WET4024HW0 "UNITNOT DRAINING FOUND STUCK SOX INSIDE DRAIN PUMP ,REMOVED IT ,CHECKED UNIT OK.'Q1:N, Q2:N' and 'No Customer signature due to COVID-19 protocol.'."
Douglas H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Q1:N, Q2:N' ,not cooling properly and freezer door not closing properly, sealed sistem isuue and freezer door and brackets also need to be replaced .customer need to call with approval.and 'No Customer signature due to COVID-19 protocol.'."
Douglas H.
WASHER MAYTAG MVWC415EW1 "Replaced darin pump .ran test ,found thath washer also need a new gearcase,customer doesnt want to keep spending money in this washer ,i removed pump ,customer is buying a new machine .'Q1:N, Q2:N' and 'No Customer signature due to COVID-19 protocol.'."
Jonathan M.
WASHER MAYTAG MVWC565FW2 "Upon arrival checked for error codes and found f8e1 and f7e5. Cleared codes and ran auto test cycle. unit went through properly. Calibrated unit and it is working properly. Saw that drain line was below specifications, advised Cx to follow installation guide to fix problem. FCC"
Jonathan M.
WASHER AMANA NTW4516FW3 Upon arrival checked unit and found that drain system is not correct causing F8E1 error code. Advised Cx that they need to follow installation guide to fix problem with unit. Unit is working properly. FCC
Douglas H.
REFRIGERATOR KITCHENAID KRMF706EBS01 "not making ice and not dispensing water . found bad water filter ,customer will replaced water filter 'Q1:N, Q2:N' and 'No Customer signature due to COVID-19 protocol"
Jonathan M.
DISHWASHER WHIRLPOOL WDT910SAYM3 Upon arrival removed and replaced adjusters. Tested unit and it is working properly.
Christopher P.
WASHER WHIRLPOOL WFW6620HW0 Diagnosed unit found unit is on lock unlocked unit ran unit in diagnostic mode recalibrated unit all checks ok no issues found
Jordan R.
WASHER WHIRLPOOL WTW5005KW0 q1q2 no. cc about not washing clothes. when plugged in unit goes striagh to draining. cancel cycle and checked for error codes. found f8e1 long fill error and f7e7 motor not able to reach rpm. tested water valve in manual diagnostics cold water working but not hot. customer has unit set to hot water. found hot water faucet shut off. turned on and tested again now working. ran through diagnostic test cycle. everything passed. unit is ok now.
Jonathan M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Upon arrival checked unit and found that left gasket on the bottom is damaged. Need gasket to fix problem.; ordrng 1 W10407212 (gasket)
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Upon arrival checked unit and found that pads seem to not be making proper contact causing unit to work randomly. Need to replaced pads to fix prblem.; ordrng 1 W11043763 (cntrl)
Jordan R.
REFRIGERATOR WHIRLPOOL KRFC302ESS00 q1q2 no. cc about mullion is broken. also freezer console is falling down. found mullion is cracked and needs to be replace also freezer light mold has broken clips will have to be replaced too. mullion not showing instock resch 2 weeks out.; ordrng 1 W11177238 (rail) and 1 W10119832 (module fz light)
Jordan R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1Q2 NO.. NOT POWERING ON AND NOT DRAINING. FOUND BURNED BLACK WIRE NUT AT POWER BLOCK. REPLACED BOTH WHITE AND BLACK WIRE NUT AND CUT BACK WIRE TOO. TESTED WORKING FINE NOW.
Jordan R.
REFRIGERATOR WHIRLPOOL n/a q1q2 no. we do not worki on this unit. talked with 'cinthia' in trade care. was informed customer needs to call 1800-571-8390. autho #WS5OKS5AL1.
Jordan R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 q1q2 no. cc sometimes stops making ice and also that dispenser door will open and close and also crushed ice sometimes will dispens with cube. replaced panel ui and dispenser door chute assembly. changed defrost to basic in diagnostic mode and checked thermistor #1 and #2 both pass. ice maker also cycled while tested and filled with water. installed white pad on dispenser door to contact door switch better. all ok.; used 1 WPW10221048 (SPACER) from stock
Jonathan M.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Upon arrival checked unit and found error code on icemaker E2. Checked ice box thermistor and it passes. Called Techline spoke with Andy as per techline unit icemaker needs to be replaced. REF# 7728616486; ordrng 1 WPW10764668 (icemaker)
Jordan R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 q1q2 no. ice clumping. found icemaker is leaking water. but also frost under ice bin damper door not fully closing allowing air to go up. order dispenser door ice assembly and icemaker. informed date is 10 days out for icemaker; ordrng 1 W10873791 (icemaker) and 1 W11423781 (door ice)
Jordan R.
REFRIGERATOR KITCHENAID KSSC48QVS02 "q1q2 no. 'rick' file #7728544835. possible that evap is shorting with DC voltage and causing unit to shut down. recommended to replaced high voltage control and evap fan at same time. also needs new water valve. will need a 2 man, evap fan and control. called warranty for autho #KRUNY00XPL2 spoke with 'gaby'. replaced evap fan, condensor fan, main control, and water valve. tested after everything turned on and is working."
Jonathan M.
REFRIGERATOR FD WHIRLPOOL WRX735SDHZ02 Upon arrival checked unit and found that ice compartment and housing has damages causing bin to push against door when calling for ice. Need bin to fix problem.; ordrng 1 W11185686 (bin) and 1 W11043013 (valve)
Jordan R.
REFRIGERATOR KITCHENAID KSSC48QVS02 "q1q2 no. cc about unit stops cooling and started working again. checked temps in unit currecntly in defrost mode. fridge at 40 and freezer is at around 15. put through a full diagnostic cycle. thermistors both pass, evap fan working. condensor fan working. compressor started up fine. diffuser working. heater is good and bimetal is good too. 'rick' file #7728544835. possible that evap is shorting with DC voltage and causing unit to shut down. recommended to replaced high voltage control and evap fan at same time. also needs new water valve. will need a 2 man, evap fan and control. called warranty for autho #KRUNY00XPL2 spoke with 'gaby'; ordrng 1 W10789107 (control) and 1 WPW10159842 (valve) and 1 W10854034 (motor) and 1 W10822580 (motor) and 1 2mc"
Christopher P.
WASHER MAYTAG MVWC415EW1 Diagnosed unit found unit is not is not spinning correctly and making noise recalibrated unit advise customer to use unit might work but to unit needs new shifter and gear case have customer quote
Jonathan M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Upon arrival remove and replaced both evaps, comps. Placed unit into vacuum, recharged unit according to specifications. Tested unit and it is working properly. Advised Cx to give unit 24hrs to cool.
Jonathan M.
REFRIGERATOR AMANA ASI2575GRS01 "Upon arrival found that water line for icemaker was disconnected causing ice buildup on fan motor. Defrosted ice, Removed and replaced damaged fan motor. Tested unit and it is working properly. FCC"
Jonathan M.
DISHWASHER WHIRLPOOL WDTA50SAHZ "Upon arrival removed and replaced adjuster, clip and dispenser. Tested unit and it is working properly."
Jordan R.
REFRIGERATOR KITCHENAID KSSP48QMS02 q1q2 no. customer complaint about not defrosting. checked heating element. good reading 37 ohms. put into diangostic mode found opne bi metal. order part labor under call back having same issue.; ordrng 1 WP2306462 (bimetal)
Jonathan M.
DRYER MAYTAG MGDB766FW0 Upon arrival removed and replaced panel. Tested unit and it is working properly.
Jonathan M.
WASHER WHIRLPOOL WFW6620HW0 "Cx complaint unit load and go dispenser is not filling properly. Upon arrival checked unit found no error codes, Called techline spoke with Sterling. Need to replace meter pumpREF# 7728407187; ordrng 1 W11318806 (meter pump) and 1 W11316609 (pump)"
Jordan R.
REFRIGERATOR JENN-AIR JS42PPDUDE01 q1q2 no. not dispensing ice. customer states she had to defrost ice bin and also ice chute area with blow dryer. was clogged with ice and not allowing to go through. also that bin was stuck and wouldnt come out. found ice chute door not sealling properly needs to be changed is not formed correctly. also ordering grease for drive shaft to prevent sticking to ice bin.; ordrng 1 WPW10546285 (motor) and 1 WPW10504458 (door-chute) and 1 WP542638 (grease)
Jordan R.
WASHER WHIRLPOOL WTW57ESVW0 q1q2 no. cc about not washing. fills with water and stops. will drain and spin in put into cycle. tested unit fills with water and stops. checked load sensor switch getting 120 blue/orange to vilot wire. file# 7728395790. found needs timer. checked wires are motor. timer not sending power; ordrng 1 WPW10292584 (switch) and 1 WPW10177827 (timer)
Jordan R.
RANGE WHIRLPOOL WFE550S0HZ1 q1q2 no. replaced both hinges on door. door not closing fine. no other problems.
Jonathan M.
DISHWASHER WHIRLPOOL WDTA50SAHZ "Upon arrival checked unit and found that adjuster was damaged, also need dispenser to fix problem.; ordrng 1 W10861000 (disp)"
Jordan R.
RANGE WHIRLPOOL WFE320M0ES2 q1q2 no. cc about hot light staying on. replaced front right burner open sensor. ok after test.
Jonathan M.
WASHER WHIRLPOOL WFW6620HW0 Upon arrival removed and replaced control with sensor. Tested unit and it is working properly.