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for Coral Gables, FL
Aaron - Coral Gables, FL
Esther - Coral Gables, FL
Victor - Coral Gables, FL
Jonathan was very professional. The entire customer service experience with flamingo was excellent. The problem was that the Whirlpool fridge that I bought have some defects like freezing the eggs and food with the preset temperature from factory and a door finish very bad. The problem is that I can’t put the eggs or any other item close to the wall of the fridge because freeze everything and I read so bad reviews of the fridge on the Whirlpool website itself of people having the same problem as me that I decide to return the Item. I don’t understand how Whirlpool knowing all this defects they haven’t fixed yet.
Goldberg - Coral Gables, FL
Great Quiet,professional &clean Thank you for the quick service
Julie - Coral Gables, FL
I was very pleased. Thank you
Richard - Coral Gables, FL
Very professional company
Ed - Coral Gables, FL
Everything was first rate. On time, competent and cordial technician. I thought the service call charged should have been applied to the repair and that a more specific appointment could be made regarding time (instead of a wide window of time), but everything else was great. Technician was efficient, friendly and very capable..
Service of my Maytag Washer
Luis - Coral Gables, FL
It needed 3 visits to repair my Maytag washer. The first visit, as usual, is only to run a diagnostic and determine the parts envolved. Not a surprise, the technician never has the part. It does not matter what description you give to the person at Whirlpool answering the first call, it seems that information never gets back to the technician. Second visit is when damaged part is changed and technician damages another part. Technician indicates he did not know that a certain hose had metal parts inside, which were broken during service. Third visit after a week of second visit, finally the machine is fixed.
Virginia - Coral Gables, FL
Margaret - Coral Gables, FL
Competent, timely, friendly service
Washer Dryer issues
Corita - Coral Gables, FL
Hector told me as nicely as possible that heavy loads are not good for the extra large washer and extra large dryer. So I have to send out my comforters to be cleaned.
Andria - Coral Gables, FL
I called Flamingo on a Monday, because my dryer wasn’t working. They set me up with an appointment for Tuesday. Jessica came out, and was wonderful...very respectful, knowledgeable, and conscientious. She told me what needed to be fixed, and had the part ordered. One week later she was back, and the dryer is working beautifully. I would highly recommend this company to anyone.
He was terrific
Joanne - Coral Gables, FL
He was timely and did what was needed.
Elena - Coral Gables, FL
Jesus - Coral Gables, FL
Jordan was on time, was very courteous and polite, knew what needed to be done right away, picked up the area after he finished working......you could tell he was trained properly, thank you!
Dr Barry - Coral Gables, FL
Jessica called before arriving to alert us of her estimated time of arrival. She was right on time and very polite. She assessed the problem and immediately made her diagnosis. Within minutes the problem was solved which made us extremely happy. I would give her 10/10 gold stars and recommended her and your company to anyone that needs service on their appliances.
Martha - Coral Gables, FL
Once we figured out that we needed to start by calling IKEA, we finally got to schedule the service. Flamingo was not aware of the process and gave me the run around and ended up going to the ikea store to schedule the service.
Carmen - Coral Gables, FL
Alberto - Coral Gables, FL
Jordan was on time and he came with the parts and installed it very fast.
Ingrid - Coral Gables, FL
Maria - Coral Gables, FL
Timely and professional
Great Service !
Astrid - Coral Gables, FL
Good work and very nice person
Ana - Coral Gables, FL
Adolfo Martinez - Coral Gables, FL
Christopher Padilla was very responsible, respectful, knowledgeable and kind!!!! He went out of his way to help and was really good at his job!!!! Flamingo and Home Depot go out of their way to do a great job!!!! They do a much better job than Bransmart!!!! Brand smart service department is horrible!!!
Good Service & Work
Mary - Coral Gables, FL
Ann - Coral Gables, FL
From initial contact through service call, this was a first rate experience. I got a call after scheduling an appointment to reschedule— but for a perfectly good reason. Our repair required a part that had to be ordered. So rather than coming out for a non-productive stop, serviceman called and explained and gave me a new date. I didn’t have to stay home waiting for him!
Douglas - Coral Gables, FL
Professional and quick service. Came on time. Thank you.
great service professional
Maria - Coral Gables, FL
RANGE WHIRLPOOL WFG320M0BW2 "found unit with a broken wire on the ignitor,i replaceed ignitor,then tested unit at 350f,unit reach temp within"
DISHWASHER KITCHENAID KDTE234GPS0 installed inner panel and dispensor unit is now up to factory standerds all checks ok no issues found
REFRIGERATOR KITCHENAID KFCS22EVMS2 \'Q1Q2Q3- no customer no sign due to convid- installed new mulln heater and icemaker tested unit with customer present all checks ok unit is now wokring to factory standerds icemaker cycled
DISHWASHER WHIRLPOOL WDF520PADM7 adjusted wheels and tighten connections tested unit with customer present all checks ok no issues found
WASHER MAYTAG MVWX655DW1 Q1Q2Q3- no customer no sign due to convid-19 dianosed unit found unit is giving a error code called techline spoke to leon made a couple checks recalibrated unit if issue contunies they advide to change main control file# 7727452753
RANGE - ELECTRIC JENN-AIR JES8850CAB02 dianosed unit found display is not responding unit found unit needs UI display
WASHER WHIRLPOOL WFW9750WW01 q1.n q2.n. customer complaint not draining water out still. put into drain and spin drained water out fine. checked in diagnostic mode f34 clothes detected during clean washer cycle. f20 no water detected entering washer. cleared codes and ran through test cycle all passed. removed bottom panel and checked all connection are good. removed pump filter was clean. ran through quick wash cycle. went through with no issue. unti is working at this time. cover under call back. no sign per covid19 pro/call.
REFRIGERATOR WHIRLPOOL KSSC48QMS02 tech assist..
REFRIGERATOR WHIRLPOOL KSSC48QMS02 replaced compressor evap and heat pan spoke to MT danny s code sump new total 2354.59 customer said charge remaining balance on previous card Q1Q2Q3 NO customer no sign due to convid-19
FREEZER-VERTICAL WHIRLPOOL WSZ57L18DM00 "found unit not freezing,i removed evap cover and noticed that itu was not getting a full frost pattern,capillary tube frosting to much,due to drier obstruction,unit nedds new drier; ordrng 1 w10843121 (drier)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "not cooling properly. tech line file #7727412979. found leaking freeon. had to remove all 5 doors from unit to repair product very little space to work. replaced fresh food evap and installed new evap fan/ harness with thermistor on suction line. sealed liner, installed new UV Drier. compressor running fine. ran a sweep charge. no leak and charged system 6 ounce R134A. alined all doors for customer too after reinstall each one. autho #KPEIZ00NL2. seal system parts and labor are in warranty. other items charge to extended contract. q1-no q2-no q3-no. no sign per covic19 pro/call.; used 1 W11087438 (motor-evap) from stock"
REFRIGERATOR KITCHENAID KBFS20EVMS11 Cx complaint unit not cooling. Upon arrival checked comp and found that unit windings are within range. Need start device to fix problem. replaced start relay and it is working properly.; used 1 WPW10448874 (relay) from stock
REFRIGERATOR JENN-AIR JS48SEDUDW20 replaced water valve after control being replaced twice. tested unit. working to specs.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "CX COMPLAINT UNIT NOT COOLING PROPERLY. UPON ARRIVAL FOUND FOOD ITEMS TOO CLOSE TO VENT. ADVISED THAT IT NEEDS TO BE PUT AWAY FROM IT. EXCESS FOAM ON DOOR TOOK PICS, CX DOES NOT WANT REPAIR CALLED PARTNER TEAM TO DOCUMENT. REF# 7727369295"
ICE MACHINE WHIRLPOOL WUI95X15HZ00 dianosed unit found something stuck in hose removed object tested unit with customer present all checks ok no issues found
OVEN - ELEC KITCHENAID KEBC107KSS05 "Upon arrival removed and replaced TOD, reinstalled oven. Tested unit and it is working properly."
REFRIGERATOR KITCHENAID KFCS22EVMS2 Cx complaint unit not making ice. Upon arrival checked unit and found that unit is not cycling properly. Need icemaker to fix problem.; ordrng 1 D7824706Q (icemaker) and 1 W10830046 (gasket)
RANGE WHIRLPOOL WFG320M0BW2 Cx complaint unit oven not working. Upon arrival checked unit and found that igniter was not properly installed. Adjusted igniter tested unit and it is working properly. FCC
FREEZER WHIRLPOOL KSCS25INSS01 found unit with shorted main control. ordering kit.; ordrng 1 W10823804 (cntrl-elec)
COOKTOP JENN-AIR JIC4430XS00 "reprogrammed unit with proper code,then tested all burners,unit now working k,advised customer of electrical issue,voltage to unit while breake is off"
DRYER MAYTAG MGD6630HC0 Upon arrival replaced control with kit. Tested unit and it is working properly.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Cx Complaint unit making noise. Upon arrival found bad control and sensor. Replaced sensor and control, Advised Cx to give unit 24hrs to cool. Unit is working properly. FCC; used 1 WPW10277799 (HARNS) from stock"
REFRIGERATOR JENN-AIR JSD2697KEF Upon arrival removed and replaced bimetal. Tested unit and it is working properly.
DRYER WHIRLPOOL WHD5090GW0 AUTHO #WPBFZPBNL2. replaced noisey drain pump. tested normal sounds after.
DRYER WHIRLPOOL WHD5090GW0 see tech 23 for detaiils
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Cx complaint unit not making ice. Upon arrival found that door was not closing properly. Installed shin pad to door to trigger door switch properly. Tested unit and it is working properly. FCC; used 4 wp2177331 (pads) from stock
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Cx complaint unit has frost in FC. Upon arrival found gasket not sealing properly. Heated gasket to seal. Tested unit and it is working properly. FCC
REFRIGERATOR KITCHENAID KFXS25RYBL4 replaced icemaker. wasn' going through harvest. was getting voltage tho. tested after working. informed 24 hours to make ice.
OVEN - ELEC KITCHENAID KODE307ESS04 customer complaint about top oven door outter glass broken. order front glass.; ordrng 1 W10774423 (glass door)
OVEN - ELEC KITCHENAID KEBC107KSS05 "Cx complaint unit not heating. Upon arrival checked unit and found that unit is not sending voltage through L2, need tod to fix problem.; ordrng 1 WP9759242 (tod) and 1 ovendolley (ovendolley)"
REFRIGERATOR KITCHENAID KUDF204ESB00 states beeping noise. customer had unit turned off. turned on and waited to see if compressor starts. compressor started up and stayed running. evap fans are not turning on. order new control and both evap fans. 3 call counts.; ordrng 1 W10789537 (display) and 2 W10854409 (motor evap)s
DISHWASHER KITCHENAID KDTM354DSS5 Upon arrival replaced UI tested unit and it is working properly.
DISHWASHER KITCHENAID KDTE204GPS0 CX complaint unit not drying. Upon arrival checked unit and found that Cx was not using rinse aid. Advised Cx to use rinse aid for optimal drying performance. Tested unit and it is working properly. FCC
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 customer called back complaint ing about freezing items. checked temps are ranging from 38-32 degrees in different sections. no service pointers. freezer is reading 0 to -1 degrees. temps in fridge are set to 38/0. called tech line spoke with robert file# 7727230649.
REFRIGERATOR JENN-AIR JS48NXFXDE01 "spoke with kathy at techline to dicustt the depth issues with the doors, she advised to use permagum under freezer gasket to lift it a bit and to heat up fridge gasket and push in to reshape agsket, email to email@example.com ref# 7727342350 also door was hitting shelf and scraped off the paint on the shelf of the door op direct to the customer; ordrng 1 DS-W10529454 (bin)"
DRYER WHIRLPOOL WHD3090GW0 turns on but wont spin. removed top found belt came off. not broken. removed side panel and checked pulley is fine. reconnected belt and tested again working fine now.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "inspected unit flush water sistem also lubricated drawer pantry , tested unit working ok"
WASHER WHIRLPOOL WFW9151YW00 Diagnosed unit found unit needs new ccu gave customer estimate they said yes ; ordrng 1 2MAN (2 MAN) and 1 WPW10323099 (harns-wire) and 1 WPW10467289 (sensor) and 1 WPW10491312 (cntrl-elec)
COOKTOP JENN-AIR JIC4430XS00 "replaced harness,element and module,then power to unit was dropping out,advised customer that she must get a electrician to verify issue with voltage,unit is ok,she will call us back to reprogram unit with proper code"
ICE MAKER KITCHENAID KUIC15NRXS0 not making ice still. found water resivour frozen. called tech line spoke with robert. when put into diagnostic mode starts acting weird and lights moving around. file#7727345084. checked through all tested. pumps not working because are all iced up. was instructed to check harness connections. found needs new water level sensor. also needs control. not going out of cooling to defrost. cover under call back customer decline still under old pricing.