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for Conyers, GA
Rude and ugly
Terrance - Conyers, GA
Tech that was sent to my home was very Rude about replacing a part that was supposed to be replaced under warranty and never replaced it and exited my home without doing so.
Kristi - Conyers, GA
Randy - Conyers, GA
Learning to use my new washer
Everett - Conyers, GA
Excellent technician came to my home and the information he shared helped me understand how to use my washer more efficiently. He was very professional and knowledgeable!
Gregory - Conyers, GA
Great service with helpful advice
Cletus - Conyers, GA
Technician was cordial And on task to time perform task.
Loretta - Conyers, GA
My tech was very knowledgeable and was able to resolve my problem quickly.
Sandra - Conyers, GA
Heather - Conyers, GA
My experience was great.
Elisa is not your average technician!!!
Diane - Conyers, GA
No doubt you already know what a brilliant expert you have working for you, but let me reiterate the fact that Elisa is above and beyond awesome at her craft! She was friendly, professional, incredibly knowledgeable, patient and thorough in answering my many questions, well-trained in every aspect of repair, and just overall EXCEPTIONAL! None of my business if your employees (including Bryan and Horace who, too, were GREAT when they were here!) are receiving bonuses during this risky time being around strangers and in and out of their homes all day every day, but they deserve it! If not for the many visits my fridge required, I don't know who I would've turned to. A big THANK YOU for the employees who are taking the risk to keep us customers from stressing over things out of our control, and hopefully they are being well taken care of by the powers-that-be. They deserve it!!
Tavius - Conyers, GA
Brenda - Conyers, GA
Mr. Horace B. Was very professional. He checked microwave and explained technique to close door to microwave. He checked oven to determine the cause of the noise. He told me what to do to help squeaking
Great Service, warranty work
Daniel - Conyers, GA
Horace was very nice, very efficient and knowledgeable. He is a super representative of your company. Flamingo Appliance procedures prior to the service call were also very impressive and assuring.
Russell - Conyers, GA
Janice - Conyers, GA
Justin - Conyers, GA
On time, courteous
Very Professional and great service, very informative
Oga - Conyers, GA
Beverly - Conyers, GA
Yvonne - Conyers, GA
Great service, but expensive labor.
Chris - Conyers, GA
Service was great, but $650 for 2hrs labor was a bit much.
The fan noise was corrected and everything is peaceful.
Vincent - Conyers, GA
The fan noise was corrected and everything is peaceful.
Brenda - Conyers, GA
Refrigerator finally repaired after several service calls, part ordered, and part installed.
The worst service ever!
Yakov - Conyers, GA
Nothing was done! I have the same problem. The food in the cooler is still freezing up.
Nick - Conyers, GA
Terry - Conyers, GA
NOT CONCERNED ENOUGH TO PREVENT A SERIOUS WATER DAMAGE THAT IS MOST LIKELY TO HAPPEN.DISHWASHER WILL FILL WITH WATER OVER NIGHT AND ONTO MY FLOOR.WHEN IT COMPLETE WASH CYCLE.
James - Conyers, GA
Very nice person, great service
Judy - Conyers, GA
Horace always call before coming. He explains the problem, very nice.
Dallas - Conyers, GA
The service is great. However, the Whirlpool refrigerator is not the best. This is the second time in 6 months that it has stopped cooling. Each time it has been a control board.
REFRIGERATOR SBS WHIRLPOOL WRS325SDHZ04 "customer ans to q1,q2:no checked one sbs refrigerator and found water stop dripping tesdt ice and water dispenser and show customer when dispensing water after paddle release wait two seconds before moving glass/cup to let water stop flowing did not sign due to covid 19 protocol"
RANGE - ELEC WHIRLPOOL WGE745C0FS01 "CUSTOMER ANS TO Q1 ,Q2 NO CHECKED ONE DOUBLE FREE STANDING ELECT RANGE AND FOUND THE CONVECTION ELEMENT EXPLODE SR FILE #7729323807; ordrng 1 W10271639 (ELEMENT,CONVECTION 240VA) and 1 WPW10160821 (COVER-FAN)"
REFRIGERATOR KITCHENAID KRFF507ESS01 SRref# 7728661054 CALL TECH LINE AND THERE NO OTHER PARTS TO BE REPLACE REFRIGERATOR IS UNREPAIBALE DRFROST COIL DID NOT SIGN DUE TO COVID 19 PROTOCOL
REFRIGERATOR KITCHENAID KRFC704FSS00 AUTH#KSP3600AL2 REPLACE ONE COMPRESSOR AND FREEZER EVAP COIL AND ONE FRESH FOOD EVAP COIL AND ONE MAIN CONTROL ELECE BOARD VACCUM AND CHARGE DIRECT LEFT AND RIGHT PAN STOP TO CUSTOMER; ordrng 1 DSW10795820 (STOP-PAN) and 1 DSW10795822 (STOP-PAN)
REFRIGERATOR KITCHENAID KRFC704FSS00 auth# for double labor KSP3600AL2 REPLACE TWO EVAP COIL AND ONE COMPRESSOR VACCUM AND CHARGE
COOKTOP JENN-AIR JED3430GB01 "customer ans to q1,q2;no checked one elect cook top concern of safty issue with the four corners not sitting flush and may break off and food getting under the glass frame did not sign due to covid 19"
RANGE WHIRLPOOL WFG525S0JS0 Found first two numbers of display not showing properly. Replaced control. Unit now working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
RANGE WHIRLPOOL WFG320M0BS3 Replaced control and unit is now working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
RANGE WHIRLPOOL WFE525S0JS0 Complaint of coming on by itself getting really hot and making a jumping noise. Found L1 wires at terminal block burnt. Removed bad section of wire and put new terminal ends on wires. Tested and unit is now working. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Complaint of unit leaning to the right and gap under right RC door and crisper door. Spoke to sterling techline file # 7729117690 advised to use part #4387828A (shim) to adjust gap under right RC door and crisper door.; ordrng 3 4387828A (shim)s
WASHER WHIRLPOOL WTW5105HW0 Complaint of not finishing cycle and sud error. F0E2 F7E7 F7E6 F7E1 F0E3 Capacitor test good. Voltage at control is good. Agitation is good. Spin test does not reach taget rpm and gave F7E7 error. Control and or rps sensor not communicating. New control and actuator needed. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; ordrng 1 W11419054 (CNTRL-ELEC) and 1 W10913953 (actuator)
OVEN KITCHENAID KODE500ESS04 # KSZLTSZNL2 Customer advised oven is a tight fit in cabinet. Uninstalled unit. Replaced both controls and both temperature sensors. Reinstalled unit. Preheat to 350 degrees and after 17 min unit was at 200 degrees. Spoke with Ed from techline advised incoming votage issue. File # 7729090276 Advised customer electrician needed to correct voltage. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
DRYER WHIRLPOOL WED7500GC0 Adjusted screws on door hinge. Ran unit for 5 min. Door now staying closed. Unit ready for use. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
WASHER WHIRLPOOL WTW7500GC2 Complaint of shutting down after it starts to wash. No errors and diagnostics passed all test. Calibrated unit and ran quick wash cycle. Unit is working as it should at this time. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
RANGE WHIRLPOOL WFG320M0BS3 Replaced ignitor. Found control sending then droping voltage. New control needed. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; ordrng 1 W11126814 (cntrl-elec)
RANGE-GAS WHIRLPOOL WFG505M0BS0 Replaced ignitor. Tested unit now working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
DRYER - ELECTRIC MAYTAG MEDC215EW1 #MSMS8SMWPL1 Complaint of not stopping unless door is opened. Ran unit for 10 min and timer is not advancing. New timer needed. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; schdld next appmnt for 10/23 FRI !
MICROWAVE WHIRLPOOL WOC54EC0HS03 Complaint of door not closing all the time. Found door closing as it should. Unit is working as it should at this time. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
DRYER - ELECTRIC WHIRLPOOL WED5000DW2 "customer ans to q1,q2:no checked one elect dryer and found vent block clear vent and advice customer to cut the flex vent or replace with ridged vent did not sigb due to covid 19 protocol"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Complaint of making ice sometimes,freezer door light not coming on, and frost in the back of freezer. Found light switch frozen closed. Sealed fresh food section with sealant and heated light switch. Advised customer to ensure doors close all the way. Unit now ready for use. Q1-no Q2-no customer did not sign due to Covid 19 protocol."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Complaint of dent in left door. Within 30 day cosmetic. Advised customer door can take 8 weeks to come in. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; ordrng 1 LW11038917 (dor-fip)
DRYER WHIRLPOOL WED5620HW1 "Complaint of long dry times. Exhaust temp of 162, good drum rotation, and air flow. Spoke with TJ file # 7729018450 advised to inform customer to fluff towels or sheets every 15 min and use heavy duty with high heat setting. Changed door to open from the right. Unit is working as it should."
REFRIGERATOR WHIRLPOOL ED5FHEXNB00 Replaced water valve assembly and solenoid. Tested unit now dispensing crushed and cubed ice. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
COOKTOP WHIRLPOOL WCE55US6HB00 Complaint of taking too long boiling water. Put a pot of water on stove and it started to boil in 8 min. unit is working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
DISHWASHER KITCHENAID KDTE254ESS1 Replaced drain pump. Tested unit now working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "customer ans to q1,q2:no checkec one top mount refrigerator and found little or no frost pattern; ordrng 1 W11407409 (EVAPORATOR) and 1 W11209866 (COMPRESSOR) and 1 sst (sst)"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "CUSTOMER ANS TO Q1,Q2:NO CHECKED ONE SBS REFRIGERATOR AND FOUND NO INTERIOR LIGHTS TEST AND FOUND MAIN MODULE AND THE FREEZER MODULE BAD"
REFRIGERATOR WHIRLPOOL WRV976FDEM00 "# ws1yns1mpl1 Cleared ice from fresh food evaporator. Replaced fresh food evaporator fan motor. Unit now ready for use. Q1-no, Q2-no, customer did not sign due to covid 19 protocol."
MICROWAVE WHIRLPOOL WML75011HZ1 "# WSC8KCNPL2 Found capacitor burnt on bottom. Replaced capacitor diode and magnetron. Tested unit now working as it should. Q1-no, Q2-no, customer did not sign due to covid 19 protocol."
DRYER - ELECTRIC MAYTAG MEDB765FW0 "CUSTOMER ANS TO Q1,Q2:NO CHECKEC ONE ELECE DRYER AND FOUND INSIDE CABINET CATCH FIRE FROM EXCESS LINT AND FRONT PANEL BENT BY THE TWO HINGE AND DOOR STRIKE BROKEN OUT; ordrng 1 279659 (PANEL) and 1 W11366436 (STRIKE) and 1 WP3389441 (CATCH) and 1 W11376676 (DOOR)"
REFRIGERATOR WHIRLPOOL GS6NHAXVK00 Complaint of dripping water and frost around ice bin. Found ice door flap not closing. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; ordrng 1 WP2305258 (door-chute) and 1 WP2305204 (ref dispenser lever) and 1 WP2305242 (connector)
REFRIGERATOR MAYTAG MFW2055FRZ00 Complaint of not cooling. Found evaporator fan motor not running. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; ordrng 1 WPW10464673 (motor-evap)
N/A N/A WMH2175XVB4 Complaint of not starting. Found start button on UI not working. UI and possible control needed. UI discontinued. Someone from American Home Sheild will reach out to customer. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
WASHER WHIRLPOOL WTW5000DW2 "# WRO8P00NPL2 Replaced gearcase, washplate, spin basket, and tub ring. Calibrated unit. Diagnostics passed. Unit working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol."
WASHER ROPER RTW4516FW2 Complaint of washing but making a loud click noise before rinse a not going into rinse. F7E5 error cleared. Found lid lock not working. New lid lock neeed. Replaced lid lock. Diagnostics passed all test. 72 Q1-no Q2-no customer did not sign due to Covid 19 protocol.; used 1 W11307244 (LATCH) from stock
WASHER WHIRLPOOL WFW8300SW03 Complaint of not draining or starting a cycle. During drain and spin unit hums but does not drain. Found debri in drain pump trap. Cleared debri and ran rinse and spin. Drain pump getting power but not responding. New drain pump needed. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
WASHER-TOP LOAD WHIRLPOOL MVWB865GW1 "file#7728676518 customer ans to q1,q2'no checked one washer and found error code lost of power f7-e0 test washer while washein under load voltage drop below 80v ac and the washer stop.used my extension cord in another out let and run the same cycle complete and advice customer to have an electrican see why the voltage dropping"
OVEN WHIRLPOOL WOD51EC7HS01 Complaint of lower door dented glass damage. Found door damaged.; ordrng 1 W11111694 (glass-door)
N/A N/A MDE3706AYW Replaced bracket. Unit now working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
N/A N/A WTW5700XL2 "ustomer ans to q1,q2:no found error code f9-e1long drain f0-e2 over suds condition and tub full of water and laundry advice customer to remove the laundry and water above the basket; replace 1 WPW10276397 (PUMP-WATER) clear code and recaliberate machine control test washer did not sign due to covid `9 protocol"