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for Bradenton, FL
Prompt, Courteous, Helpful and Experienced
Christine - Bradenton, FL
This was by far my best appliance repair experience. Rob was fantastic with communication, he was very professional and highly skilled. He diagnosed the problem correctly the first visit, ordered the parts and was back in less than a week to install the new parts. Thank you!
The best tech ever in my home
Stuart - Bradenton, FL
Melissa - Bradenton, FL
The technician was wonderful. He couldn't fix my problem the first time he came out, so he scheduled me for a Saturday so that I could get the fridge fixed. When he came out he was thorough and made sure that everything worked before he left.
Rodger - Bradenton, FL
Part replacement did not fix problem. Dispenser still leaks.
Lorrie - Bradenton, FL
prompt courteous knowledgeable
George - Bradenton, FL
Model Service Provider
William - Bradenton, FL
Mike goes out of his way to explain what he believes the issue is with the appliance and then clearly and effectively identifies what action he's going to take. He freely answers our questions and makes sure we understand. Mike is a great people person!
Great service and fixed it fast!
Jessica - Bradenton, FL
Jason knows his business! He provided excellent service.
Marybeth - Bradenton, FL
Very great technician. Mike know what he is doing.
Micky - Bradenton, FL
Pete - Bradenton, FL
We did not pay for the service. Appliance still under warranty. Technician was very polite.
William - Bradenton, FL
Very good service!
Joy - Bradenton, FL
Hector was great! I’d use him again.
Donna - Bradenton, FL
Techician was very polite, professional & informative.
Great Service from Rob
Sally - Bradenton, FL
Rob was very thorough and explained everything. Very polite and on time.
Jim - Bradenton, FL
Very quick response. Showed up on time.
Dario - Bradenton, FL
We were delivered great service.
Great service; Quick response
John - Bradenton, FL
Excellent service. Knowledgeable tech, very personable.
Pablo - Bradenton, FL
Hector is an extraordinary technician. Was able to effectively solve our service problem, He is extremely professional and courteous.
Cherie - Bradenton, FL
Great Service, Very Professional, pleasant and very knowledgeable. What impressed me the most is how careful they were around my floor, my countertops, and my other appliances as not to damage anything. I would highly recommend.
Sharon - Bradenton, FL
He was prompt and diagnosed the problem and rectified it. Thank you Mike Thomas.
Service was Great
Karen - Bradenton, FL
The gentleman was very polite & knowledgeable!! Would welcome him back anytime!!
With PULTE, there are NO good outcomes. Frige sucks!
Norm - Bradenton, FL
Hector was fine, but when we followed his directive to call a lady named "Becka", at Whirlpool, 24 hours after his visit, is when the fireworks started. The call was answered, eventually, by someone else who had never spoken to Hector, and had no idea which call center (of 3) a 'Becka' might be working at. She tried to handle the call herself, as a newcomer to our one year+ problems. Then I lost it & came close to shouting myself into a heart attack. I hate myself for ever getting involve with shysters like Pulte. You asked -- I told you. The lady who handled the call -- Emma -- couldn't put her finger fully on our issue but eventually got the picture & promised to pass it up the line. Perhaps someone in your company, or Hector, might be able to help Whirlpool understand. Using your standard survey to eval. Hector would not be fair to him. He tried hard but with communications the way they are in these times, most things DO NOT get resolved. e-this & e-that gets us nowhere.
Excellent customer service
David & Stephanie - Bradenton, FL
Damon Grannan was thorough and knew all about the appliance even though it was a new model.
Great, quick service
Linda - Bradenton, FL
As of now, I have not run the dishwasher so I will reserve a final opinion until then.
Joan - Bradenton, FL
guys came in found the problem had to order the part came back next day with the part and back up and running thank you
Barbara - Bradenton, FL
Repairmen were prompt, courteous and professional
Susan - Bradenton, FL
VENT HOOD KITCHENAID WVW51UC0FS1 part came in damaged box looked great. Will reorder part for repair. installed blower fan into unit. tested the unit to see if it functioned properly. still needs control replaced.; ordrng 1 W10895848 (cntrl-elec) and 1 WPW10313839 (chimney)
WASHER WHIRLPOOL WFC7500VW2 "Unit freezes mid cycle and will not allow door to open. LED's remain lit and intermittently cycle must be totally started over. Ran diagnostics test to check function. Observewd loud whining with rhythmic tick noise coming from main drive motor, and irregualr response of door lock mechanism. Unit LED's irregular. Recommend replacent of unit control boards, door lock, and main drive motor. Unit stacked in laundry closet. Requires 2nd technician on return trip. Goes over pre-auth amount. Submitting for authorization with double labor to cover 2nd technician. 2 count on return trip if approved and rescheduled. Saving ticket.; saved tckt , states that autho needed"
WASHER WHIRLPOOL WTW4816FW2 "F7E1, Unit drive motor failed. Voltage present, but motor unresponsive. Replaced motor and capacitor. Calibrated unit and ran auto diagnostic to confirm normal operation of unit. Job complete."
DRYER WHIRLPOOL WED4985EW0 "Found the exhaust fan was not spinning due to the belt slipping off. I installed the belt onto the pulleys for the blower and motor. The blower now pushes the airflow out of the dryer. The heater is now cycling off and on. Tested unit, checks ok."
RANGE WHIRLPOOL WFE515S0EW0 Installed new infinite switch. Tested burner to ensure proper function. All checks OK.
WASHER WHIRLPOOL WFW90HEFC1 Unit shuts down early upon selection of cycle. Entered diagnostics and ran auto diagnostics cycle. Was unable to recreate malfunction. Customer to monitor and let us know of reoccurence. Went over demonstration of best way to use unit. Job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed new unit UI control. Updated drain fitting and cleared ice obstruction from drain itself. Verified unit now draining properly. Job complete.
DRYER MAYTAG MEDB835DW4 Unit displaying indicator message pointing to restricted airflow. Used digital tester to verify findings. Recommended customer get vent serviced. Job complete.
REFRIGERATOR MAYTAG MFT2776FEZ01 Installed new separator assembly to stop air leak causing condensation. Job complete.
RANGE WHIRLPOOL WFG550S0HZ0 Cust stated that the control board was bad and will not allow the oven to start and to heat up. Replaced control tested unit and all tested ok At this time.
RANGE WHIRLPOOL WFG525S0HS0 "Diagnosed unit found that the electric range front door glass panel is peeling off from front glass due to it being defective, installed new oven door glass panel and tested all components everything is working as designed."
MICROWAVE WHIRLPOOL WMC50522HZ0 Cust stated that the microwave will not heat. Checked microwave and seen that the mag and control will need to be replaced due to malfucntion.Tried looking for parts and couldd not find parts. Customer will need to call whirlpool customer care for microwave replacement.
REFRIGERATOR WHIRLPOOL WCG97US0DS00 "Inspected unit found that cook top has some spots on the stainless steel , remove spots with whirlpool stainless steel brightener, tested all components everything is working as designed, will direct ship whirlpool stainless steel brightener for future use.; ordrng 1 W10252111 (polish)"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cust stated that the fridge will leak water from the freezer. Due to clogged drain. Cleared and cleaned drain and all tested ok at this time.
MICROWAVE OTR KITCHENAID KMHS120ESS5 tried to drop m/w to repair/builer grouted m/w to back wall unable to remove/called builder he will remove and reinstall/will leave m/w in garage; saved tckt
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Inspected the new door, no defects. Installed the new door, it now seals to the cabinet. Tested unit, checks ok."
OVEN IKEA IBS350DS01 "repaired conection to control, tested , crack in counter above stove prior to service , also cust had unit disconected form power , he will have electritian back to reinstall and hook back up to power, was able to wire up to test , but did not leave it conetced due to safty conserns, tested oven op"
DISHWASHER WHIRLPOOL WDT720PADM2 installed new front panel on unit. job complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 customer stated that the fridge is leaking water. we determined the drain is clogged. we used a steamer to unclog the drain
WASHER WHIRLPOOL WTW4816FW1 "replaced suspention , recalibrated control and tested"
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Installed new door, found a defect/blemish and will need to return and replace door. ordering new door on 12/10/2018. will schedule a return visit when door arrives to warehouse.re ordering part- LW10744163; ordrng 1 LW10744163 (dor-fip)"
WASHER MAYTAG MHW5100DW0 "Diagnosed unti found that front load washer was dispensing water when unit was off due to defective water valve assy and detergent dispenser, replace both parts and tested all components everyhting is working as designed.water turn on and off as designed."
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Installed new freezer door. Moved necessary parts to new door. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed adapter and mtor, tested unit and ran through functions check and everything is functioning properly. job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "C/S the dishwasher leaked the first time they used the dishwasher. Found the dishwasher had water in the tub. The stopper for the the disposal was not punched out. I removed the stopper. Started a cycle, it washed and drained with no leaks. Tested unit, checks ok."
DISHWASHER KITCHENAID KDTM354ESS3 Cust stated that the door was not closing correctly. Due to door not installed in hinges. Reinstalled door correctly adjusted unit so it fit better in the area it is designated for.job complete
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "customer stated that the unit was no longer making ice as of ten days ago. we ran a diagnostic check on the unit and determined that the thermistor in the ice maker shorted out. we replaced the icemaker, ran a diagnostic test, everything is functioning properly. job complete.; used 1 W10873791 (ICEMAKER) from stock"
WASHER WHIRLPOOL WTW8040DW0 Cust stated that the washer will need to be repaired. Will order parts per last tech. autho #WHT5KHTDPL1; ordrng 1 W10811956 (drum assy) and 1 W10754448 (clutch) and 1 W10775188 (washplate) and 1 W10752187 (screw) and 1 W10858298 (console assy.) and 1 W10812421 (elec.control board)
REFRIGERATOR FD WHIRLPOOL WRF560SEYM05 Installed new unit fill valve and fill tube per tech line instruction. Cycled icemaker while observing to ensure proper fill. All checks OK at this time.
DRYER MAYTAG MEDC215EW0 Unit making buzzing sound when running. Removed 3 coins from bottom of machine. Tests pass OK.
MICROWAVE JENN-AIR JMW3430DP04 "Installed the new handles for the microwave and oven door. Installed the fan motor and added insulation to the fan base. Started a cycle, it no longer makes the noise while in use. Tested unit, checks ok."
MICROWAVE JENN-AIR JMW3430DP04 helped tech 76
COFFEE MAKER JENN-AIR JBC7624BS00 "replaced crafe lid , container and water tank, tested"
RANGE WHIRLPOOL WGE745C0FS00 "C/S the two right side burners will not turn on. Found both knobs will not turn the switch. I used another knob and the RR burner turns on, but the front does not heat. Found the RF burner is defected. Replaced the RF burner, it now heats. Direct ship the switch knobs to the Customer.; ordrng 2 DSW10877754 (knob)s"
RANGE HOOD KITCHENAID KXW8736YSS0 "Control housing cracked in very corner. Customer opted not to have unit disassembled, instead requested I just leave replacement part with her. Job complete."
WASHER ROPER RTW4516FW1 Reassembled wash tub and restored unit to service. Ran calibration cycle. Ran test cycle to verify no leaks present and machine functioning correctly. All checks OK at this time. Calling trade partners to seek new auth code as previous code is over 30 days old. Auth for DOUBLE LABOR #
DRYER WHIRLPOOL MGD8200FC1 Cust stated that the dryer was making loud vibration nosie. Added core insulation tested dryer and all tested ok at this time.
REFRIGERATOR KITCHENAID KRSC503ESS00 filter housing was broken filter is stuck won't come out/replaced housing checked ok
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "tried to reset refrigerator at breaker ,per service pointer,repllaced control board,still same thing,replaced light packagein the ceiling of the freshfood section,freezer light is still intermittent needs switch; ordrng 1 WPC3680310 (switch)"
REFRIGERATOR KITCHENAID KRFC300ESS01 "customer stated frost was building up in unit, we determined the issue was the customer was not properly closing door do to flapper being improperly positioned. everything tests fine, job complete."