"Customer state cooktop rustingChecked unit found that the grate kit all rust , not able to clean or remove ,install grate kit checked all check ok"

Customer states that the washer will shake and going off balance. Checked washer and seen that the suspension is bad.; ordrng 1 W10780051 (suspension)

Customer states that have extended warranty..customer will get a hold of there 3rd party contract to have us back out... unit needs a new pump...

Customer states that the dryer is making a loud noise and smells like burning. Checked dryer and seen that the motor is bad due to windings. Whirlpool paying for the service fee and customer will need to pay for the parts.; ordrng 1 W11364931 (motor) and 1 WP697772 (blower)

Customer states that the dishwasher is not properly installed. Checked dishwasher and seen that the dishwasher needs to be rasied and insulation needed adjusting. Tested dishwasher and all tested ok.