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for Boca Raton, FL
Steve - Boca Raton, FL
The technician misdiagnosed the problem and left zero notes for the follow-up crew. In fact, they had no idea that he had even looked at the problem and were stunned he failed to leave notes. As it turns out, he could have easily fixed the problem (loose connection) instead of leaving us without a working hood for several weeks. In addition, the new crew told us he had stripped a screw on the underside of the hood and they had great difficulty removing it.
Dorothy - Boca Raton, FL
Lloyd - Boca Raton, FL
Miguel was very professional and informative. He was punctual and provided quality service and explained the specific situation and even gave additional information. Very impressed with him and Flamingo. .
Professional and Knowledgeable
Leslie - Boca Raton, FL
I have been really impressed with the service provided by Andrew in the last couple of months. He has serviced a a refrigerator and washer/dryer and has done it with a high degree of professionalism and skill. My appliances were within their 1 year Whirlpool factory warranty, so that’s why I was able to use Flamingo to service my appliances. I have an extended warranty through Best Buy and I’m actually really dreading having to use them when I have issues with the appliances in the future. Flamingo is fantastic! Thank you, Andrew!
Joan - Boca Raton, FL
Refrigerator warranty repair
Kurt - Boca Raton, FL
Service provided was efficient, effective and delivered with patience.
Shelley - Boca Raton, FL
The warranty service was excellant
Paul - Boca Raton, FL
James - Boca Raton, FL
John - Boca Raton, FL
The teck was great
Nicole - Boca Raton, FL
Prompt & polite
Susan - Boca Raton, FL
Andrew was very respectful my place and carefully checked my refrigerator to try to find the root of the problem.
Susan - Boca Raton, FL
our service person Andrew was great..very polite, considerate with covering his shoes and mask and explained problem and took his time...would always request him
Sharon - Boca Raton, FL
Alexis was on time and seemed very knowledgeable and got the work done promptly and clean up was a Ten
Asef - Boca Raton, FL
Vickie - Boca Raton, FL
Jeremy is always professional and always lets me know when he is arriving
Marcia - Boca Raton, FL
Andrew was extremely nice and helpful, came exactly when he said he would get here
Nathalie - Boca Raton, FL
Technician was great. He was flexible and very correct.
Florence - Boca Raton, FL
Great Service, Personable
Nora - Boca Raton, FL
Andrew was professional and efficient. He fixed the problem immediately and asked me of any other issues. Highly recommend!!
Doug - Boca Raton, FL
Great service. Very professional technician. Very helpful also.
Frank - Boca Raton, FL
Simple problem that really wasn’t a problem . Thought detergent dispenser wasn’t working properly but really was ok. Advised us of situation and didn’t try to sell us something we didn’t need
Deborah - Boca Raton, FL
Very professional and knew exactly what needed to be done
Ann - Boca Raton, FL
The service techs were great.
Great service, polite, very organized.
Traude Cavic - Boca Raton, FL
Mr.Izquierdo was clean, worn his mask, fast working and very organized. Very polite !
Wine cooler service
Leonard - Boca Raton, FL
Miguel was on time, pleasant, efficient and very competent.
Timothy - Boca Raton, FL
On time, knowledgeable,
Stuart - Boca Raton, FL
Andrew was prompt, performed the repair, and gave helpful maintenance info.
REFRIGERATOR KITCHENAID WRT314TFDW00 "not sign due to COVID-19 protocol. Q1: No, Q2Unit requires new refidgerator compartment door, has damage to border and magnet fell out of gasket. Advised customer of wait time for door to arrive.; ordrng 1 LW10573334 (dor-fip) and 1 2callcounts"
REFRIGERATOR KITCHENAID KRFC300ESS03 "not sign due to COVID-19 protocol. Q1: No, Q2Unit reported not working. Found ui display dead. Removed to check connection to board and harness to unit. Unit requires new control ui.; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10746274 (cntrl-elec) and 1 WPW10224292 (harns-wire)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT NOT CLOSIJG TC FOUND UNIT DOES NOT HAVE ADEQUATE CABINET OPENING FOR PROPER INSTALL. ALSO NO PROVISION TO MOUNT DISHWASHER TO COUNTERTOP. INFORMED CUSTOMER WILL NEED TO PROPERLY INSTALLED BY CONTRACTOR, JOB COMPLETED"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported drip from water dispenser after use. Ran 4 cups of water through dispenser and found 1 drop after it was used. waited 30 minutes to confirm no continuous leaking. Spoke with techline, confirmed no leak at john guess fittings and secured properly. Advised to keep glass under dispenser for an extra second. Customer upset with design position of water dispenser as it sits in from of door were water can land on front finish. sr#77295659638201815wp2314271"
MICROWAVE KITCHENAID KOCE500ESS05 "sr#7729564287not sign due to COVID-19 protocol. Q1: No, Q2Customer reported issue with microwave door popping open when oven door is closed, and at times not making full contact with left microswitch. Spoke with techline and advised to check and make sure frame where microwave door makes contact is not bowed when checked with a flat level. Advised next step would be to replace bushing, springs, support, and arms.; ordrng 2 WPW10128850 (arm)s and 2 461967570351 (spring)s and 2 461967750494 (support)s and 2 W11214480 (arm)s and 1 ovendolley"
ICE MAKER WHIRLPOOL KUID508ESS2 "Q1 NO Q2 NO found that uit has a defective valve , ordering parts and returing for the repair , customer did not sign due to covid-19 protocall.; ordrng 1 W10897719 (valve)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT TOO COLD TC VERIFIED FF TEMPS TO BE SET CORRECTLY. RESET DEFROST SETTINGS. UNIT CHECKS ALL OK. JOB COMPLETED
DISHWASHER KITCHENAID KDTE254ESS1 Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT LEAKING TC UNIT WILL REQUIRE NEW SUMP ASSEMBLY
REFRIGERATOR BI JENN-AIR JF42NXFXDE00 "not sign due to COVID-19 protocol. Q1: No, Q2Replaced leaking icemaker.Ran tests and filled with water, no leak detected."
REFRIGERATOR KITCHENAID KRFC300ESS01 "Q1 NO Q2 NO Replaced freezer and left hand fridge gaskets then i sealed linear with silicone ,after my repair , i tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
DISHWASHER MAYTAG MDB8959SFZ4 "Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT UPPER RACK DEFECTIVE TC REPLACED BOTH TRACKS AND TESTED, UNIT CHECKS ALL OK JOB COMPLETED ; used 1 W11259785 (Track) from stock"
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "not sign due to COVID-19 protocol. Q1: No, Q2Replaced compressor/filter dryer. Confirmed compressor kicked on, and cool air can be felt within fridge. Advised 24-48 hours for proper cooling."
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Q1 NO Q2 NO found that uit has defective light modules, ordeering lights and returing for the repair, cusrtomer did not sign due to covid-19 protocall.; ordrng 4 W11462342 (MODULE)s"
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 replace drier and found unit with no gas add newfilter and add 6 oz of gas test unit ok q1nq2n 'No Customer signature due to COVID-19 protocol.'; used 1 WPW10143759 (DRIER (SERVICE)) from stock
RANGE WHIRLPOOL WFE525S0HV0 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported she was using stove and noticed oven began turning itself on/staying on. Pulled unit out and found large infestation of roaches everywhere surrounding unit, and covering main control. Main control shorted due to roaches causing issue where oven is stuck on. Infestation must be situated, unit cannot be repaired like this.safety autho covering visit - wtr7utrwl1"
DISHWASHER KITCHENAID KDTE554CSS0 "not sign due to COVID-19 protocol. Q1: No, Q2Reported leak and mold on insulation/left cabinet side. Found drain tube and tank tube with hole and melt wear. Insulation has mold. Also found unit is leaking primarily from under unit at sump. customer will follow back if service needed. authorization for visit # ktsbm00tl1"
DISHWASHER WHIRLPOOL WDF520PADM7 unit need reserch form pump; ordrng 1 research (research)
RANGE KITCHENAID KSEG700ESS "Replaced damaged drawer, metal portion of panel, and terminal block cover that were all dented. Tested unit and is working as intended."
OVEN WHIRLPOOL WEE745H0FS2 "REF#7729520372 ANDREW Q1 NO Q2 NO I Put unit on bake and watched temps and unit was cyceling proeprly , i spoke woith andrew and the average was 362 , advised customer that unit is working as designed , tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Q1 NO Q2 NO Rplaced units bracket also applied silicone to linaer then after i tested operations and all checked out okay ,customer did not sign due to covid-19 protocall."
MICROWAVE KITCHENAID KEMS308SSS05 "not sign due to COVID-19 protocol. Q1: No, Q2Microwave issue, found f6e0 error regarding ui/control error. Found timer would run and door would read proper position but light off, and mag would not kick on. Reset unit at breaker and left off for a few minutes. After reset microwave is now functioning and heating as intended."
REFRIGERATOR JENN-AIR JB36NXFXLE01 replace bad cnrtlwater valve and housing and test unitnok q1nq2n 'No Customer signature due to COVID-19 protocol.
DISHWASHER KITCHENAID KDTM384EBS "not sign due to COVID-19 protocol. Q1: No, Q2fcccustomer reported smell. cleared filter, drain line found to be perfectly clear of blockage and debris. Ran through tests cycle, no abnormal smell present and drained perfectly. Advised use of affresh dishwasher cleaner to assist with smell going forward."
REFRIGERATOR KITCHENAID KRFC300EBS00 "not sign due to COVID-19 protocol. Q1: No, Q2fcccustomer reported food had froze in fridge. Advised on proper food positioning and replaced diffuser. Informed anything frozen will not thaw within the fridge on its own."
MICROWAVE KITCHENAID KOCE507EBS03 "Unit has error regarding communication with ui and Appliance manager. parts needed closing as needs autho.; saved tckt , states that autho needed"
REFRIGERATOR WHIRLPOOL KRFF302ESS02 "Q1 NO Q2 NO found that valve is not getting voltage when hitting dispenser button , ordering a new control and swicth and returing for the repair, customer did not sign due to covid-19 protocall.; ordrng 1 WPW10585703 (COVER) and 1 67005674 (FACADE, DISPENSER TOP) and 1 WP12575501 (SWITCH-LI) and 1 WPW10746274 (CNTRL-ELEC) and 1 WPW10317076 (CNTRL-ELEC) and 1 WPW10420083 (VALVE)"
WASHER WHIRLPOOL WTW5000DW3 "not sign due to COVID-19 protocol. Q1: No, Q2Replaced control unit filled and cycled without issue or error."
ICE MACHINE WHIRLPOOL GI15PDXZS0 Training 27
DISHWASHER WHIRLPOOL GU1200XTLS3 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported Unit working intermittently and then lights blinking. Issue began when surge occured damaging customers oven, computer equipment and tvs. Found unit has control issue. Main board has been discontinued. Customer will go for new unit."
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported filter stuck. Found damaged housing. Replaced filter housing and installed filter. Now Working as intended. Note:fridge has internal liner bump in rc by light. this is purely cosmetic and cannot be adjusted as it is part of frame."
REFRIGERATOR JENN-AIR JF42NXFXDEOO "Found that door was bent at the bottom due to defective upper hinge which was already replaced. Straightened door skin to align doors and ensure proper seal. Checked unit, refrigerator is working fine."
RANGE WHIRLPOOL WFE550S0HZ1 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported oven cold. reset/calibrated control. put into bake 350f. once temp was reached checked and found sitting between 350-360, waited and continued to collect average. Unit is heating perfectly. advised to refer to owners manual when it comes to best placement depending on what is being cooked and recommended bakeware."
ICE MAKER KITCHENAID KUIX535HPS00 replace bad pump and test unit ok q1nq2n 'No Customer signature due to COVID-19 protocol.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "not sign due to COVID-19 protocol. Q1: No, Q2Found compressor cold while getting voltage. replaced relay and tested. confirmed compressor powering on. advised 24 hours for cooling."
REFRIGERATOR JENN-AIR JBRFR36IGX00 "Q1 NO Q2 NO REF#7729436239 ANDREW, Replaced units condensor fan motor then spoke with techline to document that the unit has the freezer off and that the issue has not occured again, there is a tape that is supposed to be installed on the sides of both units for spacing and airflow and does not have an electrical aspect to it on the fridge but does on the freezer confirmed that info with techline and jenn-air is already sending a new install kit and new york minute wll insatll new tape when the freezer get exchanged, tested operations and all checked out okay. customer did not sign due to covid-19 protocall,."
WASHER MAYTAG MVWB835DW4 "Q1 NO Q2 NO replaced lid and water valve then after i tested units operations and all checked out okay , customer did not sign due to covid-19 protocall."
REFRIGERATOR KITCHENAID KBSD608EBS01 Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT NOT OPERATING TC FOUND UNIT WILL REQUIRE NEW CCU AND DISPENSER COMPONENTS ; ordrng 1 Wpw10546285 (Motor) and 1 W10133603 (Paddle) and 1 Wpw10200659 (Control)
FREEZER AMANA ART308FFDM00 "not sign due to COVID-19 protocol. Q1: No, Q2unit fan not getting power and causing build up. requires control.; ordrng 1 W10919804 (duct-air) and 1 W10869712 (contrl-box) and 1 WP2315539 (motor-evap)"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT NOISY TC FOUND CONDENSER LINES HITTING BASE. RESEATED THE LINES AND TESTED. UNIT CHECKS ALL OK JOB COMPLETED
REFRIGERATOR WHIRLPOOL WRS571CIDM02 SR#7729504933Customer reported unit cooling issue after door replacement. Found defrost issue. Checked with techline and found ui that came with door was deffective. New ui needed.; ordrng 1 WPW10758681 (cntrl-elec)