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for Benton Harbor, MI
Whr - Benton Harbor, MI
Very professional, explained everything to me. He also checked our new washing machine. He located a small issue with the washer and corrected it.
Whr - Benton Harbor, MI
Superb from start to finish
Nettkiya - Benton Harbor, MI
I couldn’t be happier with the service provided from Flamingo as well as Whirlpool. They worked together seamlessly to ensure I was a happy customer!! This goes a long way in making me a lifelong Whirlpool customer!! Thank you from the bottom of my heart!! Becky rocks as well!!
Whr - Benton Harbor, MI
Knowledgeable & efficient service; Chris did an excellent job!
Whr - Benton Harbor, MI
Lee - Benton Harbor, MI
Was able to answer all our questions, and give advice.
Jeremy is the best
Jenn-air - Benton Harbor, MI
Jeremy explained listened to what my concerns were and explained how to take care of everything and gave me some amazing tips about all of my new Jennair appliances. I feel lucky that he was my service provider.
Dee - Benton Harbor, MI
Knowledgable technician, polite & friendly.
DRYER WHIRLPOOL LEQ9508PW0 "found shorted heating element and hi limit cut off replaced with parts from ts and test dryer temps and unit is now operating as designed showed csutomer unit is now operating as designed auth#s22580; used 1 279838 (element), and 1 279816 (CUTOFF-TML) from stock"
REFRIGERATOR WHIRLPOOL WRS311SDHM02 need new door and send ficture to damage door file . no more challenge sa; ordrng 1 LW11259517 (dor-fip)
REFRIGERATOR WHIRLPOOL WRT318FMDM05 FOUND INNER BOTTOM OF DOOR STRIPPED MAKING IT HARD TO OPEN AND CLOSE DOOR ORDERED PARTS LISTED RETURN VISIT I S NEEDED ADVISED BUILDER IT WOULD TAKE UP TO 8 WEEKS FOR DOOR DELIVERY; ordrng 1 LW10638684 (DOOR FIP SS) and 1 W11402852 (DOOR STOP) and 1 WPW10481433 (NAMEPLATE) and 4 W10830982 (PLUG)s
COOKTOP - GAS KITCHENAID kcgs356ess "inspected unit found grated was crooked , ordering parts ., please send to customer; ordrng 1 dcW11334474 (grated kit)"
DISHWASHER WHIRLPOOL WDT920SADM2 FCC--The dishwasher top rack inner bracket l is out of position Removed loose rack and reinstalled properly correctly to allow the rack to rest in a secure position. Tested unit and it is now fully operational.
REFRIGERATOR KITCHENAID KRFC300ESS03 "dairy door is broken and wont stay on, ordering for direct ship; ordrng 1 dsWP67003637 (dsdairy door)"
COOKTOP - GAS JENN-AIR JGD3430GS00 burneres discoloring sending new burners to cust job complete; ordrng 2 dsW11084065 (direct ship burners)s and 1 dsW11084066 (direct ship burner) and 1 dsW11084064 (direct ship burner)
WALL OVEN KITCHENAID WTW7000DW4 ordering parts; ordrng 1 W11098825 (top panel)
REFRIGERATOR WHIRLPOOL KRSC703HPS0 ordering door and badge; ordrng 1 w11245994 (door) and 1 w11365448 (door) and 1 w10518672 (badge)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that the fridge was not dispensing ice.Checked fridge and seen that the dispenser stud was not making contact with ice bucket. Readjusted and fixed stud tested dispenser and all tested ok.
DRYER WHIRLPOOL WED560LHW0 at arrival cust stated the unit was making noise. found noise coming from the exhaust rattling. ordering part; ordrng 1 WPW10211896 (duct-lint) and 1 W10414388 (clip) and 1 WPW10342188 (pipe-exhst)
DISHWASHER KITCHENAID KDTM354EBS3 Customer complaintt he unit have the track broken rpelcaed and and now the unit it working a design please used the code for auth parts and labol spoke with lissa and provide the code S22916 REF-7726574838; used 1 W11259786 (TRACK) from stock
MICROWAVE OTR WHIRLPOOL WMH31017HS-2 "it was verified and it was found that the problem of light was that it was disconnected, it was correctly reconnected and all work ok"
DISHWASHER WHIRLPOOL GU2475XTVY0 faulty UI wont start and peeling apart. Dispenser is broken rinse aid is full with water from crack causing water to enter the unit.; ordrng 1 WPW10175241 (UI) and 1 WPW10199696 (Dispenser)
WASHER-TOP LOAD WHIRLPOOL WTW4855HW1 "Customer cmpl washer not washing properly. No error codes stored. Calibrated load sensing & ran auto component test without error. Advised Customer re: detergent usage, load sizes, normal water levels & cycle selection. Repair complete."
WASHER-TOP LOAD WHIRLPOOL WTW5000DW2 cc unit noisy when operating tc found gearcase drive cover was not properly aigned and causing noise when unit was in agitation. reinstalled the cover on secure points and ran through tests. unit now checks all ok. job completed.
MICROWAVE KITCHENAID KMHC319ESS2 "bulbs under unit not working, open/close error random on display,needs lamp and interlocks replaced; ordrng 1 W11244490 (interlock) and 2 W10709921 (bulb-light)s"
RANGE-GAS WHIRLPOOL WCG97US0HS00 Customer cmpl griddle non-stick coating is scratched & would like the part replaced. Advised Customer that the griddle should not be cleaned with steel wool or other abrasive materials. Griddle damage is not covered by warranty - Customer would like to pay for part out of pocket. Direct shipping part to Customer.; ordrng 1 dsW10685483 (griddle)
OVEN JENN-AIR JMW2430DS03 "Customer requested me to checke unit, found microwave door henges loose on both left and right sides, i tightend both henges and ran testing unit now passes all inspection and is working as designed (FCC)"
WASHER MAYTAG MVWB835DW4 DRAW IS RUSTING ON THE SIDES SENDING TO CUST DIRECT TO REPLACE JOB COMPLETE; ordrng 1 DSW10919352 (DIRECT SHIP DRAW)
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "found unit with a bad compressor,getting 120volts at realy,but compressor not turning on; ordrng 1 wpw10507886 (compressor)"
DRYER WHIRLPOOL WED5000DW2 belt was stuck on the idler pulley. repaird the pulley and reattached the belt. ran unit to test and check operations unit runs and sounds good. all test ok
VENT HOOD KITCHENAID KVUB606DSS3 pulled out the motor and repaired the harness connector and secured the female end into the junciton box. check operations and unit test ok
BUILT-IN D/W WHIRLPOOL WDF520PADM7 UNIT UPPER RACK FALLING OUT RIGHT SIDE RAIL STOPPER BAD ORDERING PART; ordrng 1 WPW10082861 (DIRECT SHIP RAIL STOPPER)
COOKTOP - GAS WHIRLPOOL WCG97US0DS00 UNIT GRATES ARE THINNING AN CRACKING SENDING CUST NEW SET UNIT OTHER WISE IS WORKING TO SPEC JOB COMPLETE; ordrng 1 DSW11170857 (DIRECT SHIP GRATES)
MICROWAVE WHIRLPOOL WMH75021HZ2 Customer cmpl microwave sparking. Found dual level cooking rack being left in during use. Advised Customer that dual level cooking rack should only be used when cooking on both the turntable as well as the rack. Went over cycle selections & power settings.
OVEN- DOUBLE JENN-AIR JJW3830DP02 "Unit is intermittently turning lights on its own as well as not responding certain keys on occasion and giving F2E1 error code. As per service pointer unit does have older Rev. 13 software, will have to replace console to correct isue.; ordrng 1 W11232121 (control panel)"
BUILT-IN OVEN WHIRLPOOL WOD51EC0AS05 Customer cmpl bottom piece of oven fell off. Found bottom trim detached - screws are missing. Replaced screws from truck stock. Repair complete. Auth provided by Becky at trade care team. Auth = WMC33MCAL1
DISHWASHER KITCHENAID KDTE234GPS0 ordering front panel; ordrng 1 w11165143 (panel)
DRYER WHIRLPOOL WED6620HW0 arrived at the customer home the cover to door is broken im ordering cover; ordrng 1 W11120683 (COVER)
DRYER WHIRLPOOL n/a pulled unit apart and greased and adjusted the idler pulley to stop noise from the rollers. check operations and unit test ok
DRYER WHIRLPOOL n/a found valve not plugged in getting the power to open the gas valve. secured the loose lock tab for the connector. tested the dryer after reassembling. all test ok
WASHER WHIRLPOOL n/a replaced defective hub gear from m.b stock. Recalibrated the controls and gearcase and ran system test to make sure all is working correctly. All test ok
REFRIGERATOR WHIRLPOOL n/a steamed the freezer light switch and repaired the gasket for proper seal for the gasket to seal to the frame. check operations and unit test ok
MICROWAVE KITCHENAID KOCE500ESS09 "complaint of the microwave not working each time found that the rh micro switch was not beind depressed triggering light and stopping it from starting, adusted the interlock holder foward to make the switch close better"
VENT HOOD KITCHENAID n/a ordering filter; ordrng 1 W10169961A (filter)
DISHWASHER WHIRLPOOL WDT710PAHZ1 ordering valve; ordrng 1 W11175771 (valve)
WASHER WHIRLPOOL WET4027HW0 "pulled out unit to checked noise issue at the back,i found that washer drain hose was hitting back panel,rerouted hise,also ran dryer and dryer was ok..the i ran a diagnostic test,and all checked ok"
DRYER WHIRLPOOL WET4027HW0 "pulled out unit and found that rattling noise was due to vent tube hitting back of unit,i rerouted dryer vent,and tighten down screws,tested unit,unit checks ok"
WASHER WHIRLPOOL WTW4855HW1 "found loose puley installled new parts and tested working well , no more challenge sa; used 1 W10721967 (CAM) from stock"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "I found the filter defective and part of a broking glass went to the pump and cleam the pump and send a new filter for the client to install, no more challenge, sa ***** part#W10872845"
DRYER-ELECTRIC WHIRLPOOL WED4815EW1 Noise problem was verified and it was found that the problem is the back cover panel loose was adjusted again and all work was ok
DISHWASHER WHIRLPOOL WDT710PAHZ1 drain pump was not fully seated on the sump motor. removed the pump and checked to make sure it is ok. seal is good. filled with water and tested. all test ok
REFRIGERATOR WHIRLPOOL WRF555SDHV01 customer complaint about water dripping from door onto floor sweating. i entered diagnostics and test 34 turned mullion heater on 100%of time and also test 7 switched to basic defrost mode all other functions check ok unit nolonger will sweat and leak onto the floor.fcc
DISHWASHER WHIRLPOOL WDT730PAHZ0 found lower spray arm hitting filter reistalled filter tested unit ok now