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for Atlanta, GA
Beth - Atlanta, GA
Great service tech
Danys - Atlanta, GA
The service tech who came to my home was excellent. He was pleasant, thorough and knowledgeable. He called before coming. BUT the scheduling process wihen I called to schedule the appointment was awful! No estimated time of arrival-no window of time (ex: between 8 am and noon) was provided. Seemed like they expected me to just sit home all day from work and hope for a time that would work for me. They need to revisit the way this is done. Great tech, terrible scheduling experience.
Lee - Atlanta, GA
Lester was fantastic. He took it on himself to call before our first appointment to let me know he was going to order a part and would reschedule, so we didn’t waste any time. When he did come for the appointment, he was courteous and fast and fixed the problem the first time. Previous technicians were less than helpful.
Vernell - Atlanta, GA
The technician was very kind and on time and I received a phone call letting me know he was on his way.
Nordia - Atlanta, GA
The service was top notch
Great customer service
Kevinbreanna - Atlanta, GA
Barbara - Atlanta, GA
He was surly and rude. Reluctant to come for the first appointment. Late for the second appointment. On second appointment (1:30-6:00), he didn’t come by 6:30 so I called dispatch. Dispatcher said he came to my house at 6:02 but no one was home. I have two whole house video camera systems that show he never came to my house at all. I have camera proof. Scheduled for 6:00 and after I complained, he showed up at 6:47. When confronted, he lied and said he went to the wrong appointment yet dispatch said I was scheduled as his last appointment. No integrity! I filed a complaint with a supervisor at Kitchenaid and was assured he would never be able to come to my home again. Ever! My husband is furious with this technician!
Jill olson - Atlanta, GA
Brandon was an excellent technician, great communication about my washer issue, when repairs were completed. Overall a great experience with Flamingo.
Gail - Atlanta, GA
Daniel - Atlanta, GA
Hasahn - Atlanta, GA
I was a little apprehensive about having my brand new dishwasher serviced by someone other than the retailer, because that’s what led to me having to buy a new dishwasher to begin with. As soon as the technician, Timothy Hall, arrived he put me at ease with his knowledge, professionalism and great customer service. He fixed the problem almost instantly. Thx Job well done.
Lisa - Atlanta, GA
Timothy was the best appliance repairman I have ever had. He was so professional and very personable. I would request him, if I needed help with another appliance issue, but hopefully that won’t be the case.
Danny - Atlanta, GA
Robert - Atlanta, GA
Michael - Atlanta, GA
Great service experience!!
Nancy - Atlanta, GA
Lester was a terrific tech! On time and explained exactly what the issue was and repaired it efficiently! He is a quality person and you are fortunate to have him representing your company!! He’s excellent
"Gables - Atlanta, GA
Quick and efficient
Je - Atlanta, GA
Brandon was able to come out on short notice and take care of a couple issues we had. He is always friendly and accommodates whatever we need!
Jessica - Atlanta, GA
My new fridge had an issue with the water filter and I couldn’t get it out neither could my boyfriend or my handyman. Bryan took care of it in minutes and showed me what to do if it happens again. I feel dumb that he made it look so easy but given that 3 of us had issues I know it wasn’t me!
Excellent customer service!
Tracyrace - Atlanta, GA
While the service and feedback I received from Timothy my service representative was superior....I was extremely disappointed at the service and feedback I received from the purchased product company Sears. Timothy was a true professional from the time I opened my front door. He introduced himself, presented his work ID badge, and explained everything to me while he inspected my appliance. Additionally, he ensured I had complete understanding of what recourse options were available to me, prior to his departure. Great job! Keep up the good work!!
Wendy - Atlanta, GA
Brandon was professional and courteous, and completed the repairs quickly, efficiently, and expertly.
Douglas - Atlanta, GA
Brandon was professional and courteous, and completed the repairs quickly, efficiently, and expertly.
Great service from great guy
Oliver - Atlanta, GA
Went above and beyond to identify and quickly correct problem. Great communication.
Andrew - Atlanta, GA
Lester was great .. quick, knowledgeable, friendly and very professional
“Shemeta was an absolute pro”
Dwayne P - Atlanta, GA
The issue wasn’t exactly fixed that day (to no fault of hers) but the service by Shemeta to go above and beyond the reported issue was really appreciated.
Very thorough study of my appliances and advice on their repair
Lovise - Atlanta, GA
Wonderful, pleasant, knowledgeable repairman
Buckhead - Atlanta, GA
Blair - Atlanta, GA
Very good, reliable service!
ICE MAKER KITCHENAID KUID508ESS1 replaced water level sensor vslve and tube to restore ice production checked ok
DRYER WHIRLPOOL WED560LHW0 "Dog loose in home, no homeowner there. Maintenance does not allow us to go in.; saved tckt"
DRYER WHIRLPOOL WED560LHW0 "arrived at unit dog was still loose, advised the maintaince we would have to reschedule; schdld next appmnt for 8/21 WED !"
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Customer cmpl fridge not cooling. Upon arrival, found freezer temps at ~55 degrees & fridge at ~65. No frost pattern on evap coil. Compressor running for about 6 seconds, then shutting off. Faulty start relay.; ordrng 1 WPW10448874 (start-dev) and 1 dsWPW10340017 (leveler)"
DRYER WHIRLPOOL WED92HEFW2 "dryer vibrating and smell burned rubber. entered diag error codeF4E3 - restricted air flow.vibration caused by roller assy needs replaced, advised Customer to have vent cleaned.; ordrng 4 WPW10314173 (support)s and 1 W10837240 (idler pulley) and 1 661570V (belt)"
WASHER WHIRLPOOL WTW5000DW2 "repaired loose wire at the capacitor to restore wash operation , unit checked ok"
FREEZER KITCHENAID KRSC503ESS01 cleared clogged drain to allow the unit to drain defrost water
REFRIGERATOR KITCHENAID KRFC704FSS00 replacsed evap cover and 3way solenoid tro aderess evap frosting over
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 found that compressor was not running
DRYER WHIRLPOOL WED4815EW1 control panel stripped and not holding the timer inplace
REFRIGERATOR KITCHENAID KSBS25FJBL01 "found that water dispenser bracket is broken and water valve is not working correctly; ordrng 1 WP2180226 (bracket) and 1 2199838 (valve,water)"
WASHER WHIRLPOOL WFW9500TW01 replaced hinge . tested ok
DISHWASHER KITCHENAID KUDS30FXSS1 found that sump assembly was not pumping water; ordrng 1 WPW10780877 (sump assembly)
DRYER - ELECTRIC MAYTAG MEDB765FW0 Customer cmpl dryer door not closing properly & is opening during use. Adjusted door strike & door closes properly now. Repair complete.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Customer cmpl icemaker not making ice regularly & frost buildup in freezer. Found bottom of freezer gasket detached, allowing ambient air to enter FC. Freezer door needs to be replaced. Found ice buildup under FC evap fan. Defrosted ice & evap fan tested okay. Per Jenn Air, unit is covered by third year through retailer due to CSI. Auth = s92190; ordrng 1 LW10547320 (dor-fip ss)"
ICE MAKER KITCHENAID KUIX535HPA00 replaced compressor and condenser motor. tested ok
WASHER WHIRLPOOL PAVT234AWW replaced failed pump motor too address noisey operation
DRYER WHIRLPOOL WED4900XW0 Installed the thermal fuse and found that the heating element is shorted to ground.; ordrng 1 279838 (Element)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new switch cover and shim. Tested, door closing and actuating switch as designed."
DISHWASHER KITCHENAID KDTE204GPS0 "Replaced pump and motor, control, and console. Tested and unit is working as it should."
WASHER-TOP LOAD WHIRLPOOL WTW8040DW4 replaced failed door and hinges to allow the door to open and close properly
REFRIGERATOR KITCHENAID KRFC704FSS00 "tech replaced defrosted frig evap,replaced evap cover and control board.customer is aware that unit needs 24-48hrs for proper cooling results."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 arrived at the unit installed part levevled unit and adjusted water housing unit is working well and cooling well the customer has a short water supply line i advised the customer the line needs a extention.
WASHER WHIRLPOOL WFW560CHW0 "washer shakes during agitate cycle, leveled using legs tested satisfactoryFCC"
COOKTOP KITCHENAID KCED600GBL01 found that cooktop is broken . replaced . tested ok
DRYER WHIRLPOOL WED9550WW1 Inspected the unit and found that the drum supports need to be changed. Customer declined the estimate.
WASHER MAYTAG MVWC565FW1 installed control and latch will have to return to install agaitator reschedule for 8/19; schdld next appmnt for 8/19 MON !
REFRIGERATOR WHIRLPOOL GS6NBEXRTR01 "arrived at the customer home customers complaint is that the unit isnt cooling i found that the control that opens the damper is broken and needs replacing, the control isnt made anymore called american home shield they will call customer not later than weds. ffc"
GFFR UOY8 n/a captain meeting
DISHWASHER WHIRLPOOL n/a arrived at the unit the customer complaint is that the unit isnt cirulatating water error code f4e3 ordering sump gate code 167; ordrng 1 W11085683 (pump&motor)
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "arrived at the unit, customer complaint is that the unit is leaking water inside freezer i found that the unit had a clogged drain line i cleared the ice and cleared drainage are under evaporator. unit blockage is clear."
WALL OVEN WHIRLPOOL n/a meeting with Orlando
DISHWASHER AMANA ADB1500ADS4 F4-E3 F7-E1 inspected the un it and found that the wash motor isn't running.; ordrng 1 W11085683 (Pump&Motor)
RANGE JENN-AIR n/a Checked daignostics on the unit. No errors. Reset the controls to the unit. Flipped breaker in efforts of resetting as well. If problem persists order -WPW1014553: power supply and display board:-WPW10464535
OVEN JENN-AIR JGRP548WP01 replaced failed spark module which didnt recognize the flame
REFRIGERATOR KITCHENAID KRFC300ESS01 Removed and replaced the door slides. Demonstrated a properly sealing door to the customer.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 replaced dual inlet valve. ordering other inlet valve assy. Still not dispensing. Humming.; ordrng 1 WPW10238100 (valve-inlt)
REFRIGERATOR JENN-AIR JFFCC72EFS02 Need to replace the left hinge cover......cracked.; ordrng 1 W11199487 (cover)
WASHER WHIRLPOOL n/a needs agidogs; ordrng 1 80040 (agitator dogs)
WASHER AMANA NTW4516FW2 replaced defective control. Tested and works