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for Snellville, GA
Ann - Snellville, GA
New washing machine making a lot of noise.
Beth - Snellville, GA
Needed a solution for a new washing machine that is making alot of noise, vibration while running. Had repair man come out and say it read normal for a top loader to make that much noise. I was told I should have purchased a front loader. He did adjust the feet but not much difference. He left with no charge to me for his time. He repeated 5+times I should have purchased a front loader. I feel I was not charged because he didn’t know what to do or correct the issue.
Richard - Snellville, GA
Roy was very informative and knowledgeable about my whirlpool appliance. He gave me some additional tips as a user when operating my appliance.
Angela - Snellville, GA
Phyillis - Snellville, GA
Roy always knows what he's doing!!!
Regina - Snellville, GA
Robert - Snellville, GA
We have used your service company now twice, both times Your tech, Roy, has provided Excellent service, answered all Our questions, and if needed we Will call your company. Thanks
Great service and very kind
Sheridan - Snellville, GA
Roy was very nice, professional and patient. Many appliance service providers are in a rush and make you feel unimportant as the customer. Roy made us feel valued and got the job done! Thank you
Service was great
Alonzo - Snellville, GA
Hope it works this time..
Douglas - Snellville, GA
Friendly service tech
Erudina - Snellville, GA
Cheron - Snellville, GA
Gary - Snellville, GA
Good communication and completion of service
Did not resolve issue was in a hurry
Kelly - Snellville, GA
Technician was in a hurry and didnt install the dryer piping correctly my neighbor had to resolve what he was supposed to repair. I paid for a warranty with Lowes and I expected a great service experience. He also did NOT give me any paperwork to sign or initial and I questioned that.
Gary - Snellville, GA
Excellent communication and results
Very informative and efficient - Great Service!
Keith - Snellville, GA
Marvin was helpful above and beyond. Even when delivering bad news.
Marvin was awesome!!
Dana - Snellville, GA
I made my appointment as a service call through my Maytag warranty. I was expecting to have to pay for it as I know how these “warranties” work. When Marvin showed up, he was kind, professional and knowledgeable. He not only fixed my dryer (under my warranty so no charge), he then gave me a quick tutorial on how to keep ALL my appliances working properly and CLEAN!!! He was a top notch provider who went above and beyond for me as a customer. He is now on my saved contacts as my #1 appliance repair man!!
Sandy - Snellville, GA
Mr. Tappin was very professional and very helpful. He came in put covers on his shoes, he was friendly and fixed my dryer quickly. We appreciate all he did.
Benjamin - Snellville, GA
very professional and knowledgeably.
He was great
Donna - Snellville, GA
Service was good.
Ernest - Snellville, GA
Communication was very good
Joleen - Snellville, GA
Roy is a good explainer.
Kimberlyn - Snellville, GA
Timely, Professional and Accurate
James - Snellville, GA
Douglas - Snellville, GA
It's a good thing I waited. The same problem reoccurred. The top of the front door panel is again lose on both sides. The tech just pushed it and press sealed it. Not a permanent fix. It needs to be glue held.
Shirley - Snellville, GA
Roy was excellent at explaining what he was doing & I haven't had anymore problems since. Thank you so much!
Ellen - Snellville, GA
Excellent, professional service!!
Noe - Snellville, GA
Let me use the machine before I say something.
WASHER WHIRLPOOL MVWB766FW0 checked one washer top load and found errof code f0-e3 over load and f8-e1 long fill run rapid washer and did not fill turn on /off water to have valve open; ordrng 1 W11165546 (VALVE) and 1 W10920541 (CNTRL-ELEC)
COOKTOP - ELECT JENN-AIR JED8230ADB CHECKED ONE ELECT COOK TOP AND FOUND THE RIGHT INF SWITCH BAD; ordrng 1 W11088181 (SWITCH-INF)
MICROWAVE WHIRLPOOL WOC54EC0HS01 AUTH# 12/11/2019 WNOX2NONPL2 CHECKED ONE WALL ON=VEN COMBO AND FOUND CONTROL PANEL GOIND DARK REMOVE OVEN AND TEST REPLACE ONE CONTROL PANEL TEST BOTH MIVROWAVE AND OVEN CUSTOMER WILL CONNECT HER WIFI TO THE OVEN
RANGE WHIRLPOOL WFG525S0HS1 checked on gas range and found drawer panel damage replace one panel
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 checked one french door refrigeeator and found ice maker fill tube leaking on top of cabinet; ordrng 1 W11415785 (TUBE-WATER)
WASHER MAYTAG MVWX655DW2 checked one top load washer and found gear case leaking black oil from top of gear shaft; ordrng 1 w10528947 (hub) and 1 W11035751 (gearcase)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 checked one french door refrigerator and found freezer temp at 0*f check test 25 and and ice maker arm not turning test ice maker motor open replace one ice maker test cycle ok; used 1 W10882923 (
MICROWAVE WHIRLPOOL WOC54EC0HS01 checked one wall oven combo and found the control panel going dark and and interior light button not responding; ordrng 1 W11297728 (CONSOLE)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 SR FILE#7726573229 checked one side by side refrigerator and found defrost draiin fitting block in for review whirlpool will ccall customer 4 WORKING DAYS for replacemant
DRYER WHIRLPOOL WED4616FW0 CHECKED DRYER AND FOUND DRYER EXHAUST IN WALL NEED CLEANING TEST DRYER AIR FLOW WITH OUT THE VENT CONNECTED AND SHOW CUSTOMER THE RESULT
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 SR FILE#7726484913 CHECKED ONE FRENCH DOOR REFRIGERATOR AND FOUND FREEZER TEMP SET AT -3*F LEFT CRISPY DRAWER ITEMS FREEZING CALL TECH LINE ADVICE TO SET TEMP AT 3*F IN FREEZER AND 39*F IN THE REFRIGERATOR AND ALSO COVER THE VENT HOLE AT THE BACK OF THE LONG CRISPY DRAWER
DISHWASHER WHIRLPOOL WDT970SAHV0 CHECKED ONE DISHWASHER AND FOUND SUMP MOTOR NOT RUNNIG MOTOR GETTING 121V AC REPLACE ONE PUMP&MOTOR ALSO THE BOTTOM PANEL MISSING WITH RETAINER AND MOUNTING BRACKET DIRECT SHIPPED PART TO CUSTOMER PART WPW10526114 DES PANEL TIMES 1 AND WPW10503548 DES RETAINER TIMES 2 AND WP8269145 DES BRCKT-MTG RUNDIAGNOSTIC CYCLE TEST ALL FUNCTION WORKING ; ordrng 1 DSWPW10526114 (PANEL) and 2 DSWPW10503548 (RETAINER)s and 2 DSWP8269145 (BRCKT-MTG)s
WASHER-TOP LOAD MAYTAG MVWX655DW2 CHECKED ONE TOP LOAD WASHER AND CUSTOMER COMPLAIN WASHER SHAKES AND VIBRATE ADJUST ALL FOUR FEET TEST WITH LOAD CUSTOMER NOT HAPPY THE HOSE HITTING THE BACK AND ADVICE CUSTOMER THE CABINET VIBERATE A LITTLE AS LONG AS THE FOOT NOT TAPPING THE FLOOR
COOKTOP KITCHENAID KCGS350ESS00 CHECKED ONE GAS COOK TOP AND FOUND SIMMER ORFFICE NEED CLEANING REMOVE BURNER HEAD AND CLEAN TEST ALSO LET CUSTOMER KNOW WHEN BOIL OVER HAPPEN STOP COOL AND CLEAN THEN RELIGHT
WASHER-TOP LOAD WHIRLPOOL MVWB865GW0 CHECKED ONE TOP LOAD WASHER AND GETTING 122 VAC TO CONTROL NO FLASHING GREEN LED ON CONTROL; ordrng 1 MVWB865GW0 (CNTRL-ELEC)
WASHER MAYTAG MVWB950YW1 replace one tub ring leaking from the left dispenser test cycle no water leak
DISHWASHER WHIRLPOOL WDT970SAHV0 CHECKED ONE DISHWASHER ANS FOUND FILL WITH WATER AND SUMP NOT RUNNING; ordrng 1 W11305296 (CNTRL-ELEC) and 1 W11087376 (PUMP&MOTOR)
WASHER MAYTAG MVWX655DW1 unit working ok water level perfect advised cust
OVEN WHIRLPOOL WFG525S0HS0 CHECKED ONE GAS RANGE AND FOUND UNIT WORKING TEST TEMP IN DIAGNOSTIC OVEN IS KEEPING THE TEMP
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "CHECKED ONE REFRIGERATOR SIDE BY SIDE CUSTOMER COMPLAIN WATER AND ICE HAVE A BAD TASTE , CHECK AND FOUND REFRIGERATOR HAVE NO FILTER INSTALL AND STEEL BREADED HOSE ADVICE CUSTOMER TO CHANGE OUT THE STEEL LINE AT THE BACK FOR THE GRAY TUBE AND INSTALL NEW FILTER"
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 checked one french door refrigerator and found fresh food door closer rubbing on the hinge hook
OVEN KITCHENAID KFEG500ESS3 checked one electric range and found the nuteral wire open repair wire test oven all function working
DISHWASHER KITCHENAID KUDS30FXSS1 checked one dishwasher and found control fuse open replace one fuse and run diagnostic cycle tes all compoents working
RANGE KITCHENAID KSEG700ESS3 CHECKED ONE ELECT REAGE SLIDE IN AND FOUND CONTROL PANEL # 3 KEY WORK ON AND OFFREPLACE ONE PANEL
DRYER AMANA NED4655EW1 found blower clogged cleared tested unit also has venting problems advised cust
ICE MAKER KITCHENAID KUIS18NNTS2 "Check one under icemaker not making ice,found unit low no freon,run diagnostic test #7 the evap coil nid not get cold need to replace compressor and evap plate estimate declined."
RANGE - ELEC WHIRLPOOL WFE525S0HT1 checked one electric range and found the wall outlet loose show custromer when you move the power cord panel lights up and go out
OVEN WHIRLPOOL WFG525S0HV0 checked one gas range and foundoven bottom covered up with heat mat remove mat and test multiple cycles up and down advice customer not to cover the six holes on the oven bottom
MICROWAVE JENN-AIR JMW2430DS01 "Check one oven havinr an f2/e1error code for a shorted keey,replace control panel test the microwave,bake and broil show customer that unit is functioning properly unit check ok FCC."
RANGE KITCHENAID KSEG700ESS3 checked one slide in range found no error code custome complain that this is the second time the key pad none responsive; ordrng 1 W10915661 (PANL-CNTRL) and 1 W10823541 (KNOB) and 1 W10823538 (KNOB) and 1 W10877188 (KNOB) and 1 w10823538 (knob)
DISHWASHER KITCHENAID KUDS30FXSS1 "CHECK DW, CONTROL BOARD FUSE OPEN. ORDER PART.; ordrng 1 W10402110 (FUSE)"
WASHER MAYTAG MVWB950YW1 CHECK WASHER. FOUND WATER LEAKING FROM TUB RING. ORDER PART; ordrng 1 WPW10362224 (TUB RING)
DRYER MAYTAG MEDC200XW1 "CHECK DRYER, FOUND VENT CLOGGED, CLEAN VENT."
DRYER ROPER RED4516FW0 "CHECK DRYER, REMOVE SCREW AND RE-ALLIGN DRYER DOOR, TEST DOOR , CLOSING PROPERLY."
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "CHECK FRIDGE, FOUND FAULTY FILTER NOT DISPENSING WATER. ADV CUST TO GET RIGHT FILTER AND PACK FRIDGE COMPARTMENT BETTER."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 checked one french door refrigerator and found freezer temp below 0*f ste refrigewrator and advice customer to give 24 hours after each temp change
WASHER MAYTAG MVWB865GW0 checked one washer top load and found agitator broken replace one agitator and cap
REFRIGERATOR-FD KITCHENAID KRMF606ESS00 CHECKED ONE FRENCH 5 DOOR REFRIGERATOR AND FOUND FRESH FOOD COIL ICE OVER AND FREEZER TOP DRAWER BRACKET BROKEN REPLACE TWO BRACKET ANDS ONE FRESH FOOD EVAP FAN AND WIRE HASNESS DEFROST COIL REPLACE TWO BRACKET SET BOTH TEMP
WASHER-TOP LOAD WHIRLPOOL WTW4816FW2 CHECK ONEW WASHER TOP LOAD AN FOUND ERROR CODE F5-E3F5-E2 CLEAR ERROR REPLACE ONE LID LOCK AND RUN CALIBERATION AND AUTO TEST CYCLE; used 1 W11307244 (
MICROWAVE WHIRLPOOL WMH32519HZ4 auth#wn0a200nl2 checked one otr microwave and found turn table wire and short and burn control board and cooling fan keep running replace one thermistor and one control fis the turn table wire test microwave working well