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for Smyrna, GA
Walker - Smyrna, GA
Donny did a great job!
P - Smyrna, GA
Rachel - Smyrna, GA
gave me a lot of info. not happy that my kitchenaid fridge has needed 2 service visits and is only 9 months old but that is something I will take up with home depot.
Wonderful customer service
Arlene - Smyrna, GA
I was very pleased with the service tech. He explained a few things to me that I was not aware of about the machine. Very informative.
Patrick is awesome!
Jessica - Smyrna, GA
So thankful that I have Patrick helping us with our lemon of a refrigerator.
Great communication and timely arrival
Jacob - Smyrna, GA
Flamingo communicated very well leading up to the service tech's arrival. The tech was on time, professional and polite.
Joey - Smyrna, GA
Great Service, Very Knowledgeable Technician
Craig - Smyrna, GA
Everything was very professional. Technician Patrick arrived on time, Diagnosed my problem and thoroughly informed me of my possible service options. I will definitely be using this company again in the future and wouldn't hesitate to recommend them.
Very professional. Listened and attempted to recreate the noise I often hear. Lubricated all parts just in case that’s where the noise comes from. Gre
Colleen - Smyrna, GA
Lisa - Smyrna, GA
Mark - Smyrna, GA
Problem resolved quickly
Sylvia - Smyrna, GA
Very very nice man an helpful
Arnella - Smyrna, GA
Patrick is very knowledgeable and customer friendly. He did a great job of educating me on the service issues and also kept me updated every step of the way.
Damien - Smyrna, GA
My appointment has been rescheduled 5 times
Jason - Smyrna, GA
Someone from Flamingo first came out (really nice guy, very knowledgable) to check out the situation. He mentioned he needed to order a part (visit 1)... we scheduled for him to come back on the phone a couple days later (appointment 1); but then received a call the day before saying the part was defective that they received; so they would need to re-order and call me back. They called me back and set up a time (appointment 2) then called me back 2 days later and said they still hadn't received the part, so that they'd call me back to set up another appointment (appointment 3); I NEVER RECEIVED A CALL but then 3 days later I finally got a call and they said the part they received they weren't sure where it was in the wharehouse and they have to reschedule (appointment 4) - I ask to speak to a manager and told someone would call me and NO ONE EVER DID, and now i'm scheduled for 10 days out from the last time they called me - ridiculous!!! I JUST WANT MY DRYER TO WORK!
Brenda - Smyrna, GA
My pleasure to have Pat from Flamingo come to the house and help me evaluate whether to repair or replace my 7+ yr old dishwasher! His honest input was much appreciated and highly Respected!
Patrick is Great!
Jessica - Smyrna, GA
Tom - Smyrna, GA
Prompt solutions, easy communication, professional work. Everything you want in a service call!
William - Smyrna, GA
Robin - Smyrna, GA
VERY KNOWLEDGEABLE AND VERY PROFESSIONAL
Quick and efficient
Anika - Smyrna, GA
Donny was personable and knowledgeable. Excellent service!
Professional and Super Friendly
Richard - Smyrna, GA
Awesome and Fair service from Flamingo
Albrines - Smyrna, GA
Patrick was punctual and took special care to work safely, efficiently and productively.
Miguel - Smyrna, GA
Patrick is a professional. He did an excellent work
Very good service
Victoria - Smyrna, GA
Patrick was very responsive and when he needed another opinion, he brought someone with him who walked him through diagnosing the problem and ordering the part. However, the repeated calls and ultimate loss of cooling and subsequent loss of food could have been prevented if that knowledge had been present at the first or even second visit as this apparently was not an unusual experience for this refrigerator. That said, he did everything he could to figure it out; and that was the bottom line. Thanks, Patrick!
Quick service, disappointing results
Rob - Smyrna, GA
The technician was on time and able to work around a reschedule. However he diagnosed a simple fix for the leak I am having and did nothing to resolve it. All that needed to be done was lower the back legs.
Tracy - Smyrna, GA
Zach - Smyrna, GA
DISHWASHER AMANA ADB1500ADS4 auth#AO1YSO1APL1installed sump assy ran diag tested correctly
REFRIGERATOR WHIRLPOOL GC5SHGXLB01 "installed waqter filter restoreds water to unit flushed system and tested ice maker no water producing in FC, fill tube frozen. used steamer to clear ice from tube tested correctly"
RANGE-GAS WHIRLPOOL WFG505M0BS3 "gas range, oven not heating needs ignitor replaced; ordrng 1 W11176454 (igntr-oven) and 1 W11220387 (burnr-oven)"
OTR MICROWAVE KITCHENAID KMHC319ESS2 KO573O5WL1 door shattered needs replaced; ordrng 1 W11205123 (door/mw)
DRYER WHIRLPOOL WED85HEFW2 "WNYX9NYAPL1 front load dryer, turns off before load is dryERROR CODES:F2E1 - stuck buttonF4E3 - restricted air flowtested on normal cycle noise coming from blower wheel indicating an obstruction drum shakes needs rollewr supports sand idler; ordrng 1 WPW10211915 (blower wheel) and 1 WPW10211911 (housing) and 2 W10314171 (drum support roller)s and 1 W10837240 (idler pulley)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 installed diffuser ran in diag tested correctly
REFRIGERATOR KITCHENAID KRFC704FSS00 "removed cover, used steamer to remove ice, cover is wrong color (white), called techline, spoke with Chris stated part is notated as possible wrong color, need to order from Plainsvillefile#7726800397called Debbie she is reordering part Customer stated not worried about part color. called Asurion, spoke with April autho#KO2UXO2SL2"
REFRIGERATOR KITCHENAID KRSF505ESS01 Installed thermistor. Advised Customer that fridge will take up to 24 hours to come down to temperature. Repair complete.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer cmpl dishwasher is not filling with water. Upon arrival, found unit was filling, but wash motor was not running. Checked voltage to wash motor from wiring harness - voltage was good (120VAC). After plugging wiring back in & testing, wash motor is coming on, indicating that wiring harness was loose. Unit is working properly now. Repair complete."
OVEN WHIRLPOOL WFG525S0HZ1 "Customer cmpl oven is not staying hot. Oven will ignite initially, but won't reignite to maintain temps. Igniters, main control, & oven sensor have been replaced already. Per tech line, needs igniter wire harness & DSI board. File # 7726821668; ordrng 1 W11233074 (harns-wire) and 1 W11162730 (module-spk)"
DRYER WHIRLPOOL WED9750WW0 installed ECB tested correctly
REFRIGERATOR KITCHENAID KRFC300ESS01 Installed icemaker & confirmed icemaker is functioning via bypassing thermistor. Icemaker completed full harvest cycle. Repair complete.
DRYER WHIRLPOOL WEWD9750WR0 "staced washer and dryer, dryer stopped turning drum/watwer inside drum. powered unit on engaged motor humming will start when manuallt turned. needs motor replaced. Customer doesnt want repair
WASHER MAYTAG MVWC465HW2 "top load not finishing cycles, enetered diag no error codes.ran cycle to test, unit shakes in spin cycle. leveled unit calibrated and ran additional test resgted correctly. FCC"
DISHWASHER AMANA ADB1500ADS4 "dishwasher has no power, measured at junction box, getting 122VAC to bot poles Customer checked junction box in basement neutral not connected properly reconnected resupplied power entered cycle in diag. unit filled not washing or circulating needs sump assy called TCT, spoke with Stephanie, auth#AO1YSO1APL1; ordrng 1 W11085683 (pump&motor 176.35)"
ICE MAKER KITCHENAID KUIX505ESS2 "Customer cmpl icemaker making small cubes, less ice overall, & ice isn't staying frozen. Compressor is working & cooling plate has frost pattern in diagnostics. Found gap in gasket on LH side - approx 1 cm wide along entire side. Also found small gap on RH side near bottom. Reshaped gasket with heat gun & door is now sealing properly. Advised Customer to keep an eye on gasket to ensure it continues to seal."
WASHER WHIRLPOOL MHW5630HW0 replaced defective/torn bellow. Tested and works. SHowed client no more leaks.
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer cmpl icemaker still making tiny ice cubes after icemaker was replaced. Needs new control boards. Replaced UI control & main control. Repair complete.
OVEN WHIRLPOOL WOD51EC0HS01 Installed outer door glass. Repair complete.
WASHER MAYTAG MVWC565FW1 "top load washer clothes still wet at end of cycle. entered diag no cold water. error codeF8E1 - long fillremoved fill hose no water coming through, blew debris out hose reconnected tested correctly FCC"
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "installed harness, switch and fill tube resupplied power water dispensing correctly. called TCT for concession, spoke with Tina autho#WNRSINRDPL1"
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer cmpl dishwasher is still leaking. Upon arrival, found evidence of water leaking from vent, but it appears that amount of water is small. Damage to flooring is extensive - dishwasher was installed in 04/19 & water damage has been since that time. Wash motor is not running, so unable to check for water leak issues from wash motor. Needs new sump assy. Asked Customer to put a tupperware container under door where vent is to try to measure amount of water coming from vent. Evidence of water damage under sink, but Customer states that was previous damage & hasn't had issues until dishwasher was put in. D/W installation was not done by certified installer.; ordrng 1 W11025157 (pump&motor)"
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Installed reservoir & tested okay. No leaks. Repair complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 FDBM FC door damaged needs replaced; ordrng 1 W11301143 (dor-fip)
WASHER WHIRLPOOL MHW5630HW0 Unit needs bellow. Ripped/torn on the bottom middle of the gasket. This is allowing water to leak out the front of the unit.; ordrng 1 W11314648 (bellow)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Customer cmpl icemaker is not making ice. Upon arrival, found that icemaker is filling with too little water and only making slivers of ice. Icemaker diagnostic code E5 is stored (timed ice making), indicating that the icemaker is faulty. Replaced ice maker. Repair complete."
REFRIGERATOR KITCHENAID KRFC302ESS00 installed damper and insert tested correctly
OTR MICROWAVE KITCHENAID KHMS2056SSS4 Spoke to from trade care team and advise of my findingsSPoke to from Kim from saftey dept and she documented the issue. There is nothing to be done about the paint peeling off. No touch up paint kit available. CLient will obtain turntable plate themselves.
OVEN JENN-AIR JJW2830DP00 Customer cmpl top oven door glass broke when running self clean. Replaced inner door glass. Repair complete.
REFRIGERATOR KITCHENAID KRSC503ESS01 Customer cmpl fridge not cooling again. Found RC evap cover & coil frozen over again. Defrosted evap coil. Contacted tech line - confirmed RC evap thermistor is not open at board. Replaced thermistor from truck stock. Brian at tech line will escalate issue if issue continues. File #: 7726609893; used 1 w10216760 (thermistor) from stock
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer cmpl fridge lights not working & crisper bin is damaged. Fridge needs both FC light & main RC light. Replaced both FC LED & RC main LED board. Customer prefers not to replace crisper bin at this time.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer cmpl water filter is not coming out. Upon arrival, filter is very tight. Removed filter & tested okay. Upon reinstallation, filter is not as tight as before & Customer is able to remove/install filter now. Advised Customer re: changing filter & frequency that filter needs to be changed. No other issues found. Repair complete."
DISHWASHER AMANA ADB1500ADS4 Installed heater & tested okay. No leaks. Repair complete.
WASHER MAYTAG MVWB765FW3 "Customer cmpl washer is getting unbalanced loads. Suspension is good. Advised Customer re: cycle selection, load sizes, detergent usage, & using drain/spin to finish an unbalanced load. Calibrated load sensing & tested okay. Repair complete."
WASHER WHIRLPOOL MVWX655DW1 "Customer cmpl washer not completing cycle. Upon arrival, found F8E5 (hot/cold reversed) error stored. Tested in diagnostic & hot/cold inlet is reversed. Removed hoses to correct issue and found hot valve threads stripped. Needs new valve assy.; ordrng 1 W11127357 (housing)"
DISHWASHER AMANA ADB1400AGS1 Installed heating element. Tested okay in diagnostics. No leaks. Repair complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Customer cmpl dispenser not dispensing water. Upon arrival, found UI locked. Unlocked UI & reseated water filter. Dispenser now dispensing water properly now. No other issues found. Repair complete."
WASHER MAYTAG MVWC415EW2 Installed gearcase. High speed spin tested okay - no further sound issues. Calibrated load sensing & ran auto component test without error. Repair complete.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Customer would like filter housing replaced from previous service. Waiving service fee, as it was paid last time.; ordrng 1 W11194438 (housing)"
DISHWASHER MAYTAG MDB4949SDZ0 Installed sump assembly & tested okay. No leaks. Repair complete.