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for Smyrna, GA
Lasheeta - Smyrna, GA
Technician (Greg) was highly professional. Very proactive and excellent customer service. Repaired my dryer and took the time to make certain my washer was properly calibrated and in working order. Warranty definitely paid for itself.
Lynette - Smyrna, GA
A+ Service Representative
Nicole - Smyrna, GA
Gregory Blanks is an excellent service representative. He knew what he was doing and performed every step of the evaluation with care and attention to detail. He was very professional. If I ever need help again with my oven, I will definitely ask for him.
Great and knowledgeable service
Matt - Smyrna, GA
Patrick Deline showed up on time and prepared. He diagnosed the issue, ordered the parts and fixed as promptly as possible based on my schedule and parts arrival. He understood that getting our refrigerator working correctly was the top priority. He explained what he was doing and why he was doing it. Couldn’t be happier with the level of service.
The best service ever!
Justin - Smyrna, GA
I absolutely loved Donny. He was great at his job and seemed like a great person!
Took a while, but fixed right
Janet - Smyrna, GA
Derek was called in to resolve an issue with our ice maker repair. He did a great job and fixed it right. He has a great attitude and was extremely pleasant.
Vivian - Smyrna, GA
Great service, professional, and honest.
Amanda - Smyrna, GA
He did good
Danene - Smyrna, GA
Patel - Smyrna, GA
Excellent technician. He is very knowledgeable.
Walker - Smyrna, GA
Donny did a great job!
P - Smyrna, GA
Rachel - Smyrna, GA
gave me a lot of info. not happy that my kitchenaid fridge has needed 2 service visits and is only 9 months old but that is something I will take up with home depot.
Wonderful customer service
Arlene - Smyrna, GA
I was very pleased with the service tech. He explained a few things to me that I was not aware of about the machine. Very informative.
Patrick is awesome!
Jessica - Smyrna, GA
So thankful that I have Patrick helping us with our lemon of a refrigerator.
Great communication and timely arrival
Jacob - Smyrna, GA
Flamingo communicated very well leading up to the service tech's arrival. The tech was on time, professional and polite.
Joey - Smyrna, GA
Great Service, Very Knowledgeable Technician
Craig - Smyrna, GA
Everything was very professional. Technician Patrick arrived on time, Diagnosed my problem and thoroughly informed me of my possible service options. I will definitely be using this company again in the future and wouldn't hesitate to recommend them.
Very professional. Listened and attempted to recreate the noise I often hear. Lubricated all parts just in case that’s where the noise comes from. Gre
Colleen - Smyrna, GA
Lisa - Smyrna, GA
Mark - Smyrna, GA
Problem resolved quickly
Sylvia - Smyrna, GA
Very very nice man an helpful
Arnella - Smyrna, GA
Patrick is very knowledgeable and customer friendly. He did a great job of educating me on the service issues and also kept me updated every step of the way.
Damien - Smyrna, GA
My appointment has been rescheduled 5 times
Jason - Smyrna, GA
Someone from Flamingo first came out (really nice guy, very knowledgable) to check out the situation. He mentioned he needed to order a part (visit 1)... we scheduled for him to come back on the phone a couple days later (appointment 1); but then received a call the day before saying the part was defective that they received; so they would need to re-order and call me back. They called me back and set up a time (appointment 2) then called me back 2 days later and said they still hadn't received the part, so that they'd call me back to set up another appointment (appointment 3); I NEVER RECEIVED A CALL but then 3 days later I finally got a call and they said the part they received they weren't sure where it was in the wharehouse and they have to reschedule (appointment 4) - I ask to speak to a manager and told someone would call me and NO ONE EVER DID, and now i'm scheduled for 10 days out from the last time they called me - ridiculous!!! I JUST WANT MY DRYER TO WORK!
Brenda - Smyrna, GA
My pleasure to have Pat from Flamingo come to the house and help me evaluate whether to repair or replace my 7+ yr old dishwasher! His honest input was much appreciated and highly Respected!
Patrick is Great!
Jessica - Smyrna, GA
Tom - Smyrna, GA
Prompt solutions, easy communication, professional work. Everything you want in a service call!
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Defrosted the RC evap, removed ans replaced the thermistor, fan scroll, and door cams. Demonstrated a working refrigerator to the customer with no leaks."
REFRIGERATOR KITCHENAID KRMF706ESS01 Removed and replaced the L.E.D board and the main control board. Demonstrated a working refrigerator to the customer with no leaks.
WASHER MAYTAG MEDB755DW2 Inspected the unit and found an open thermal fuse. Removed and replaced the thermal fuse and demonstrated a working dryer to the customer.; used 1 WP3392519 (THERMAL FUSE (91 C)) from stock
OVEN WHIRLPOOL WFG525S0HZ1 Intermittent operation from oven.Replaced gas valve assembly.Tested ok..
DRYER WHIRLPOOL WED9750WW0 F-70 error code. Replaced main control board.Tested ok.. No charge call back; pckd up 1 WPW10256719 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFC604FSS00 Removed and replaced the evap cover and control board. Demonstrated a working refrigerator to the customer with no leaks. Customer didn't sign due to health concerns. Plz use S Code: S27311S Code
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Inspected the unit and found that the RC section is going into defrost and the door cams are worn RC door.; ordrng 1 W11098695 (Fan-Scroll) and 1 Steamer (Steamer) and 1 W10316760 (Thermistor kit) and 1 WPW10257203 (Cam-Door) and 1 W107818835 (Cam-Door Bottom)
REFRIGERATOR MAYTAG MFI2665XEM7 Removed and replaced the ice maker. The unit is working as designed. Advised the customer to change the water filter.
N/A N/A MHWZ400TQ00 "Inspected the unit and found that the actuator cam had come unseated from the diverter. Reseated the cam and the unit, tested good. Advised the customer to ensure a balanced load when washing."
REFRIGERATOR KITCHENAID KRMF706ESS01 "RC temp is 37F and the FC is 4F. Test 56 E0, no errors. File#7727404331; ordrng 5 W11384469 (Switch)s and 1 WPW10675033 (Cntrl-Elec) and 1 W10804160 (Cntrl-Elec)"
DRYER MAYTAG MEDC300BW0 Removed and replaced the support and clip. Demonstrated a working dryer to the customer.
DISHWASHER KITCHENAID KDTE104ESS1 "Q1:N,Q2:N,Q3:N. Inspected the unit and found that some debris was on the heater element. Ran the dishwasher through a diagnostic cycle to test all of the function, the unit passed all test. Plz use auth# KPC9EPCWPL1; ordrng 1 WPW10526114 (Panel) and 2 WPW10503548 (Retainer)s"
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Installed the start device and the compressor is running.
WASHER WHIRLPOOL MVWB765FW3 Q1:n Q2:n Q3:n. Inspected the unit there isn't any error codes. Ran the washer through a diagnostic cycle to test all of the functions of tyhe washer and it passed all of the test. Advised the customer to use the deep fill option. The washer is working as designed. Demonstrated a working washer to the customer with no leaks.
N/A N/A KUDK03FTSS3 Q1:N Q2:N Q3:N. Inspected the unit and found a blow by at the lower right corner of door. Ordering a door gasket.; ordrng 1 W11196317 (Gasket)
WASHER AMANA NTW4516FW3 Q1:n Q2:n Q3:Y rescheduled customer for 14days out.; schdld next appmnt for 3/31 TUE !
REFRIGERATOR WHIRLPOOL ED5FVGXSS00 "Customer complaint: freezer stripping water. Customer saw water dripping from evaporator into drain pan. Advised customer that water dripping from evaporator is normal during defrost cycle. No evidence of leaking from icemaker or drain tube clog. No other issues found. Repair complete. Due to coronavirus concerns, no signature obtained."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint: fridge not cooling again. Pressures indicate there's a sealed system leak. No evidence of uv dye on evaporator, filter, condenser, or compressor. Per tech line (kathy), leak is internal & unrepairable. Advised customer that kitchenaid will follow up with them. Repair complete. Due to coronavirus concerns, no signature obtained.; used 1 WPW10143759 (DRIER ASSY-SERVICE) from stock"
DRYER MAYTAG MEDC300BW0 "Customer complaint: dryer noisy during operation. Found faulty drum roller. Needs new roller. Due to coronavirus concerns, no signature obtained.; ordrng 1 WPW10314173 (support) and 1 WP90296 (clip)"
ICE MAKER WHIRLPOOL WUI95X15HZ00 "Customr complaint: icemaker not making ice after running clean cycle. Upon arrival, unit was running, but no ice production. In diagnostics, thermistors are within range, compressor is running, and frost pattern appears within 5 min. Tested amp draw from compressor at 3amps. Needs new control board. Due to coronavirus concerns, no signature obtained.; schdld next appmnt for 3/20 FRI !"
REFRIGERATOR MAYTAG MFI2665XEM7 "Customer complaint: icemaker not making ice. Icemaker is constantly trying to harvest, indicating a shorted thermistor. Needs new icemaker; ordrng 1 WPW10498990 (valve-inlt) and 1 W10882923 (icemaker)"
REFRIGERATOR BI WHIRLPOOL KBFC42FTS02 "Customer complaint: fridge showing over temperature alarm. Upon arrival, RC & FC temps are good. Thermistor readings at control board for RC & FC are good. Customer stated that reset button was never pressed. Advised Customer that the controls will show an over temp alarm until the warning is reset in order to confirm that the consumer knows that at some point the temperatures were too high. In this case, it was simply due to the high temps after SS repair was performed. As temperatures are good now, no further action is needed. Repair complete. Work covered by service guarantee."
DRYER WHIRLPOOL WED4850HW0 "Customer complaint: dryer power cable wiring burnt out. Found L2 wiring damaged. Cut out damaged wiring & repaired wiring. Repair complete. Due to coronavirus concerns, no signature obtained."
DISHWASHER KITCHENAID KDTE204GPS0 "replaced failed wash motor to allow the unit to wash cleared f4e3 and f7 e1, washed and drained with no leaks"
MICROWAVE WHIRLPOOL KHMS2056SSS3 NEEDS MAG AND INVERTERTO ADDRESS NO HEAT
WASHER WHIRLPOOL WTW4955HW1 "cleared f0e5, found the washer working as designed instructed customer on loading practices"
WASHER WHIRLPOOL WFW92HEFC0 cleared the drawer dispenser holes for the softner checkedok
RANGE KITCHENAID KDRS483VSS04 F2-E1 error code.; ordrng 1 WPW10116117 (Swtch-Memb)
REFRIGERATOR KITCHENAID KRFC704FPS01 RC temp is 60.8F and the FC temp is 3.9F. Inspected the unit and found that the RC section isn't going into defrost. Advised the customer that the part is on backorder.; ordrng 1 W11395558 (Kit-Servic)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Removed and replaced the listed parts, demonstrated a working dispenser to the customer ."
REFRIGERATOR MAYTAG MSS26C6MFZ00 Inspected the unit and found that the door gasket is ripped the gasket is fomed in the RC door needs to be changed.; saved tckt
DISHWASHER KITCHENAID KDTE204GPS0 4-3 motor isn't running.; ordrng 1 W11124384 (Pump&motor)
OVEN WHIRLPOOL GBD307PRS01 Helped tech 86 to complete the service on the oven.
WASHER WHIRLPOOL WFW92HEFC0 Removed and replaced the water valve and demonstrated a working washer to the customer with no leaks. Plz use authorization # woleqolapl1
N/A N/A WED95HEXW1 Inspected the dryer and found a dime in the dryer causing the dryer to vibrate.
REFRIGERATOR JENN-AIR JS42PPDUDE01 Part came in scratched.; ordrng 2 W10836032 (Cntrl-Elec)s and 2 W10881982 (Front-Pan)s
OTR MICROWAVE WHIRLPOOL UMV1152CAS Inspected the unit and found that the high voltage side isn't engaging. The parts are no longer availble.
MICROWAVE WHIRLPOOL KEMS309BSS01 "Bake temps 322F - 372F, 326F - 377F avg cooking temp is 349.25. Demonstrated a working oven to the customer."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed compressor and RC evap coil. Pressures are good, no leaks. Confirmed frost pattern on evap coil. Repair complete."
WASHER WHIRLPOOL WFW92HEFC0 F8-E3 Inspected the unit and found that the fabric softner isn't dispensing. Plz use woleqolapl1.; ordrng 1 WPW10247306 (Valve)