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for Smyrna, GA
Very good service
Victoria - Smyrna, GA
Patrick was very responsive and when he needed another opinion, he brought someone with him who walked him through diagnosing the problem and ordering the part. However, the repeated calls and ultimate loss of cooling and subsequent loss of food could have been prevented if that knowledge had been present at the first or even second visit as this apparently was not an unusual experience for this refrigerator. That said, he did everything he could to figure it out; and that was the bottom line. Thanks, Patrick!
Quick service, disappointing results
Rob - Smyrna, GA
The technician was on time and able to work around a reschedule. However he diagnosed a simple fix for the leak I am having and did nothing to resolve it. All that needed to be done was lower the back legs.
Tracy - Smyrna, GA
Zach - Smyrna, GA
Victoria - Smyrna, GA
Patrick was thorough and professional .
Patrick was great
Jessica - Smyrna, GA
Great and fast service!
Robert - Smyrna, GA
Donny did a great job diagnosing the issues with our refrigerator and was able to fix it on the first visit!!! Thank you Donny!
Rachel - Smyrna, GA
Belinda - Smyrna, GA
My technician was knowledgeable, professional and personable. So far, my appliance is working properly!
Joseph - Smyrna, GA
Punctual, friendly, and knowledgeable of work.
Joseph - Smyrna, GA
Donny was very prompt and knowledgeable during his service. He was very personable during his visit and took his time to explain what he was doing and offered advice on best practices to maintain life on the equipment. Thank you Donny
Alan - Smyrna, GA
Very satisfied with the tech and the service. I will be using your company for any appliance service in the future.
Richard - Smyrna, GA
Heidi - Smyrna, GA
Lester was professional, personable and efficient A huge asset to your company !!
Leah - Smyrna, GA
Very helpful and very fast!
Jaleh - Smyrna, GA
David - Smyrna, GA
Greg was super. Even when he was sent the wrong part he made some calls, got the correct part & got me up & running. Really a great service tech.
He was excellent and very determined to fix our ice maker
Catherine - Smyrna, GA
We are very pleased with his work outcome and very impressed with his knowledge of the inner workings of a refrigerator. More importantly we were very pleased with his patience and his determination to get the job done correctly.
Response and Service
Berkshire - Smyrna, GA
The technician diagnosed and repaired the appliance very quickly. Thank you.
Super service!-Donny Carney
Shara - Smyrna, GA
Super nice man, good natured, polite, professional. Came right on time and took care to keep the work area clean and tidy. Very personable and a great ambassador for your company.
Lisa - Smyrna, GA
Donny was polite , on time and very efficient.
Great customer service
Rebecca - Smyrna, GA
Donny was fantastic. Super nice, arrived on time and was able to fix my dryer. I would definitely use him again 😬
Very efficient, very personable. I am very pleased.
Alan - Smyrna, GA
Very efficient, very personable. I am very pleased.
Success after a moth. I have Ice
Denise - Smyrna, GA
Gerren - Smyrna, GA
Alvin - Smyrna, GA
Gregory Banks was punctual, polite and professional. We were very pleased with his service, and nice to have our fridge problem solved.
James - Smyrna, GA
Very professional and I was impressed with the special care taken to protect floors etc in my home.
Gisele - Smyrna, GA
REFRIGERATOR KITCHENAID KSCS25INSS01 "Installed control board kit. Compressor running and cooling now. Repair complete., tier 3"
DRYER WHIRLPOOL WED4815EW1 "Customer cmpl dryer drum enamel chipping off. Upon arrival, found that drum is warped, causing enamel to flake off. Needs new drum assy.; ordrng 1 W10899578 (drum)"
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Customer cmpl freezer light not coming on. Upon arrival, found FC door switch not opening all the way due to a small amount of frost buildup. Engaged & disengaged switch by hand. Switch is working properly now. FC door gasket is sealing securely. Advised Customer that if FC door isn't closed firmly, any gap will cause frost buildup due to humidity in ambient air. No other issues found. Repair complete."
WASHER MAYTAG MVWC415EW2 "top load washer making scraping noise during agitate cycle ran diag error codeF8E5- hot/cold reversed. inner basket spins by hand correctly, neeeds gear case and splutch replaced. called TCT to document, spoke with Diane. file#7726074166; ordrng 1 W11035747 (gearcase) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley)"
DISHWASHER WHIRLPOOL WDT750SAHW0 "Customer cmpl dishwasher leaking from bottom front right. Leak is approx 1/4 cup. No errors stored in diagnostics. Tested water fill, wash motor, & drain systems. No leaks found. Unit is leaning slightly forward. Unable to reproduce issue. Advised Customer that the dishwasher leaning forward & oversudsing can cause leaking/dripping. Due to installation space & trim, unable to correct slight tilt forward."
DISHWASHER WHIRLPOOL WDT720PADM2 dishwasher not latching no obstruction needs latch replaced. Customer doesnt want repair
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Customer cmpl of frost buildup in freezer & water leaking from filter housing. Upon arrival, found ice buildup on right side of FC door & bottom of FC bin. Door gasket sealing properly. Per service pointer W10842568, needs service kit W10864518. Also needs new water filter housing. Customer declined estimate."
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Customer cmpl fridge not cooling & food going bad in fridge. Upon arrival, FC temps are ~0F & RC temps are ~33-37F. Found food bags on top of fridge getting between gasket & cabinet. Also found potatoes on top of fridge starting to liquify & getting into RC. Advised Cust to ensure bags aren't stopping gasket from sealing properly. No other issues found. Repair complete."
WASHER AMANA NTW4516FW3 "Customer cmpl oil is leaking from bottom of washer. Found oil leaking from transmission, indicating defective transmission. Replaced, calibrated load sensing, & ran auto component test without error. Repair complete."
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Customer cmpl fridge not cooling. Upon arrival, found evap cover frozen over. Defrosted evap coil & found heater wiring disconnected. Reassembled & tested okay."
VENT HOOD WHIRLPOOL UXD8636DYS5 "assisted DB needs flush screw for armature unable to find in parts diag called techline, spoke with Mark, non repairable - file#7726080047called TCT, spoke with Loretta auth#UMJ4FMJNL2"
VENT HOOD WHIRLPOOL UXD8636DYS5 **Training** Found that there was a screw holding the 2 bearing shafts together missing making the upper shaft hit the lower shaft on the way down. Found no screw in the break down. Tech to call tech line to find screw. The unit was shorting the breaker because there was a wire shorting to the cabinet.; saved tckt
REFRIGERATOR KITCHENAID KRSC503ESS00 "Installed drain tube. Repair complete., tier 4"
RANGE WHIRLPOOL JDS9860AAP "Customer cmpl oven not heating up. Tested unit & found heating elements heating unevenly. Sensor is detecting the correct temps. Needs new bake/broil elements. Please allow 2 CC for older oven removal., tier 5 ; ordrng 1 WP74010750 (element) and 1 74003042 (element- b) and 1 12001656 (sensor,ovn)"
BUILT-IN OVEN KITCHENAID KOCE500ESS05 "Customer cmpl oven displaying temperature in Celcius. Changed temp to F. Unit checks out okay otherwise. Repair complete. Customer unavailable for signature, as call didn't arrive on route until after leaving home."
DISHWASHER KITCHENAID KUDS40FVSS3 "Installed bi-metal. Tested okay. Repair complete., tier 4"
REFRIGERATOR KITCHENAID KSCS25INSS01 "Customer cmpl fridge still not cooling. Upon arrival, freezer evap fan running intermittently & beeping. Needs new control board. Customer has already paid service charge., tier 3 ; ordrng 1 w10822804 (control board)"
REFRIGERATOR KITCHENAID KBSD602ESS01 installed trim leveled unit left job completed
REFRIGERATOR WHIRLPOOL WRX988SIBM03 installed both ECBs tested in diag tested correctly
RANGE KITCHENAID KDRS463VSS04 Helper Call
RANGE KITCHENAID KDRS463VSS04 "installed parts erinstalled tip plate mounted too far back, advised Customer to have installer remount."
REFRIGERATOR JENN-AIR JFC2290REP00 FDBM left door mullion not closing adjusted mullion and leveled doors FCC
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "part installed unit working as at time of visit,but advise cx if unit does the same thime again we will replaced the reservoir.pleaded with her for one more chance.incase."
REFRIGERATOR KITCHENAID KRSC503ESS00 "SxS leaking from under unit, tested water lines in front and back along with inlet valve put into forced defrost no leaks from rear of unit. leaking from drain tube on RC side needs replaced. collected 152.45 via CC; ordrng 1 W10862105 (tube-drain 25.37)"
DISHWASHER KITCHENAID KUDS40FVSS3 "Installed control board. While working on board, found open bimetal, indicating overheating caused failure of board. Needs new bimetal. Per MT Rodney, control board covered by S-code., tier 4 ; ordrng 1 W10258275 (bi-metal)"
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Customer cmpl fridge is unbalanced & rocks when door is shut firmly. Upon arrival, found RL levelling leg off ground. Levelled front & back legs. Still some slight movement due to floor flexing with weight of fridge. Advised Customer re: floor requirements of fridge. Doors as level as possible while keeping fridge stable. Repair complete."
DISHWASHER WHIRLPOOL WDF330PAHS3 installed drainhose tested correctly
DISHWASHER KITCHENAID KDTE554CSS2 "DISPATCH# SWPM919691A7-1called TCT, spoke to Cynthia issued dispatch# and an autho AUTH#KMF98MFAPL1dishwasher not fillingentered diag no error codes, debris under float removed and tested scorrectlyFCC"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Customer cmpl freezer has ice buildup. Found ice along top edge of freezer door & FC switch. Top of FC door gasket not sealing properly. Defrosted ice. Heated gasket to attempt to reform. Gasket sealing properly now. Advised Customer to make sure FC door is opened from middle of handle, not left side, to prevent future issues. Repair complete."
DISHWASHER KITCHENAID KUDS40FVSS3 "Customer cmpl dishwasher not working. Upon arrival, controls not responding. Incoming voltage is good. Needs new control board., tier 3 ; ordrng 1 WPW10285179 (cntrl-elec)"
OVEN KITCHENAID KOCE500ESS01 MW turntable not engaging unless prompted went into menu turned demo off and turntable on
MICROWAVE WHIRLPOOL WOCA7EC0HZ01 "installed console tested correctly called TCT, spoke with Mary auth#WMDDBMDNL2"
REFRIGERATOR JENN-AIR JF42NXFXDE02 built in fdbm doors not aligned flipper mullion loose. adjudsted legs front and back to level - recentered and tested correctlyFCC
DISHWASHER WHIRLPOOL WDF330PAHS3 dishwasher leaking from drainhose needs hose replaced; ordrng 1 WPW10545278 (drain hose)
OVEN WHIRLPOOL RBD307PVS02 double wall oven no display needs ECB part is NLA/discontinued collected * service fee via CCFCC
RANGE KITCHENAID KDRS463VSS04 "range cant be leveled on either side adjusters are siezed called techline to document, spoke with Butch file#7725969610called TCT, spoke with Kelsey autho#KMBXYMBNL2; ordrng 4 489504 (ring-e)s and 4 W10859931 (foot-level)s and 2 W10249333 (brkt-mntg)s and 1 2NDTECH (2ND TECH)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed door. Repair complete. Site supervisor not available for signature. Auth = wlz2300ppl1
MICROWAVE WHIRLPOOL WOC95EC0AS00 WMC3100FPL1 built in mw/oven combo light in mw not working. needs housing and bulb replaced. techline and TCT lines arent working will need to call for double labor autho. Customer is aware of price if denied ; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 ovendolly (oven dolly)
REFRIGERATOR KITCHENAID KBSD602ESS01 built in refrigerator bent trim on left needs replaced; ordrng 1 W11173662 (trim-cabnt)
WALL OVEN KITCHENAID KOCE500ESS09 mw/oven combo oven door hard to open/close removed door and re-sat into receivers tested correctlyFCC