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for Roswell, GA
Professional and prompt service
John - Roswell, GA
John - Roswell, GA
Great service. Quick resolution.
Leta - Roswell, GA
Chris - Roswell, GA
On time, respectful and polite.
Archie - Roswell, GA
Repair took far too long - waiting for parts, wrong part, rescheduling. Microwave was unusable for over 20 days. After two weeks with no repair, the affected customer's status should go to priority.
Sue - Roswell, GA
Greg was very friendly and did a great job.
Myles - Roswell, GA
Lara - Roswell, GA
The tech that was sent out knew his business. He was very nice and explained everything in detail.
After 3 visits they finally got it right! But we had to argue about no further labor charges! We do not blame Jerome but maybe he should work for a co
Dennis - Roswell, GA
Great Professional Service
Travis - Roswell, GA
Kitchenaid microwave warranty repair
Archie - Roswell, GA
Friendly technician. Microwave quit a bit over a month after installation. Problem appeared to be related to interference from a remote switch - switch was not the problem, so we will have a second go at repairing the unit this week.
Mary - Roswell, GA
Aubrey - Roswell, GA
Greg - Roswell, GA
Fe - Roswell, GA
Lester, the 2nd repairman who came, communicated well about times, was polite, & friendly. He did an excellent job. Thank you.
Mr York was very efficient and thorough. He knew what he was doing and was very respectful. If I had a problem I would recommend him to other customer
Charmaine - Roswell, GA
Scott - Roswell, GA
Rosie - Roswell, GA
Appreciate the great service!
Michael - Roswell, GA
Appreciate attention to detail and follow up.
Merna - Roswell, GA
Great Service and very knowledgeable technicians
Samiha - Roswell, GA
Donna - Roswell, GA
Excellent service from knowledgeable technician.
Technician was great.. very courteous and professional.
Eve - Roswell, GA
5 star service this visit.
Great work by an extremely knowledgeable tech!
Phillip - Roswell, GA
Josh - Roswell, GA
Jerome was the definition of professional - on time, respectful, friendly - and he got the job done!
Rare Find - True Customer Service
Duane - Roswell, GA
It is rare to find individuals who truly understand customer service. Having bought a new dishwasher and receiving a damaged unit Jerome assisted with "corporate" to ensure we were treated correctly. He took to the time to explain how to inspect appliances for damages which are hard to find but with a little effort, easy to spot. Thank you, Jerome!
Steve - Roswell, GA
Joanne - Roswell, GA
Required 3 visits to properly correct the no ice issue with our new refrigerator. First guy replaced a fan... with minimal increase in ice production. After a repeat service request the second gentleman was given the same background information and immediately diagnosed the issue and had the very simple fix completed in minutes. Finally, we can enjoy our new refrigerator without worry. We smile at each other whenever we hear the ice dropping into the bin. Never knew ice could be so exciting!
DRYER WHIRLPOOL WED7590FW1 secured the internal vent tbe to stop the vibration noise unit checked ok
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "found that the loud noise was due to the fan blade not being installed properly; repaired fan blade , unit checked ok"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "replaced noisey fan, blade and damper to address the customers concern of the fridge being too loud"
COOKTOP - ELECT KITCHENAID KICU569XSS00 tech found that unit needed to programed.unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Removed and replaced the broken icemaker. Customer unable to sign do to having a stroke.
DISHWASHER KITCHENAID KDTE254ESS2 tech need to replace missing positioner.; ordrng 2 W10195840 (positioner)s
REFRIGERATOR KITCHENAID KBFN406ESS01 tech need to replace faulty cam assembly; ordrng 1 2314023 (bushing) and 1 WP2307857 (cam assembly)
DISHWASHER WHIRLPOOL KDTE254ESS0 customer complaint .dispenser not operating properly..tech made ajustment to dispenser.unitmnis operating as designed.
ICEMAKER KITCHENAID n/a tech replaced faulty inlet valve.unitnis operating with no leak as designed.
DISHWASHER KITCHENAID KUDI02CRBS1 bad keypad; ordrng 1 WP8572202 (overlay)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 customer complaint:faulty element needs to be replaced.; ordrng 1 WP12729123 (element) and 1 W11043763 (control board)
REFRIGERATOR WHIRLPOOL KRFC704FSS tech defrosted frig evap relocated thermistor and replaced evap cover.customer is aware unit nedds 24-48 for better cooling results.unit is operating
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 fond that the loud noise was due to the fan blade not being installed properly
WASHER WHIRLPOOL WTW4950XW3 F2-E1F7-E7 F7-E1 error codes. Inspected the unit and found that the gearcase bearing needs to be changed causing the unit to be noisey and to not reach the RPM. S-code per MT Rodney. Customer wants time to think about the repair.
COOKTOP KITCHENAID KECD807XSS01 customer complaint:left rear eye fell inside of unit.tech put rear left eye back in place unit is operating as designed.
REFRIGERATOR WHIRLPOOL GSS30C7EYY00 Inspected the unit and found that the freezer door wasn't sealing properly. Formed the gasket and demonstrated a properly sealing door to the customer.
MICROWAVE KITCHENAID WMH78019HZ1 tech replaced faulty control board and interlock assembly.unit is operating as designed.also tech advised customer not to share remote switch in thesame outlet for better results.
REFRIGERATOR WHIRLPOOL JFC2290REM00 installed spacers on leftdoor doors level now
OVEN WHIRLPOOL WOC54EC7HS01 customer complaint:unit will not respond to touch.tech reset control board and unit is operating as designed.also tech advised customer on operation and maintenance.
OVEN KITCHENAID KSEG950ESS0 customer complaint:unit displaying error code f8e0.tech need to replace faulty cooling fan.customer decliened est and will call back when ready.
WASHER MAYTAG MHW6000AW0 replacsed failed covntrol to address nit not responding ; checked ok
DRYER WHIRLPOOL WED75HEFW1 404 461-9427customer complaint:unit f4e3 resticted air flow.tech found that screen under deck is sealed and needs to be cleaned cusomer is aware .unit is operating as dedsigned.
DRYER WHIRLPOOL WFW75HEFW0 customer complaint:unit intermittly door will not unlock .tech tested unit and found f5e2 door lock.tech tested unit and advised customer on loading and operation .unit is operating as designed.
DISHWASHER KITCHENAID KDTE254ESS2 customer complaint:unit upper rack falling down.tech need to replace faulty upper rack.; schdld next appmnt for 4/16 TUE !
REFRIGERATOR WHIRLPOOL JS48PPDUDE01 reseated waterlines in filter housing no longer leaking
WASHER WHIRLPOOL WTW4815EW0 sr#7724576691tech tech replaced faulty control board unit is operating as designed.
RANGE WHIRLPOOL WEG745H0FS0 customer complaint:unit top has dent on left side.tech need to replace faulty range top; schdld next appmnt for 4/17 WED !
OVEN KITCHENAID KOCE507ESS06 replaced fan and sensor . tested ok.
DISHWASHER WHIRLPOOL KDPE234GPS0 customer unit will not drain water out of tub.tech found that dipsoal tab was not removed .tech removed tab and unit is operating as designed
DRYER MAYTAG MEDB765FC0 cusatomer complaint:inner door glass is damaged.tech need to replace.; ordrng 1 WPW10284121 (glass) and 1 W10284122 (seal)
DISHWASHER AMANA ADB1400AGB1 customer complaint:unit will not heat dish.tech tested unit and found heater is operating .tech advised customer to use jet dry and remove dishes upon completion cycle for better results.unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 customer complaint:unit will not dispense water.tech found that reservior needed to be defrosted.unit is operating as designed.
DRYER MAYTAG MEDX655DW1 reinstalled wiring. tested machine . tested ok
REFRIGERATOR WHIRLPOOL WRS331SDHM00 tested fridge and found condenser fan not spinning loose connection on fan connector tightented connection unit now operating as designed.
WASHER WHIRLPOOL MVWB865GC0 extra labor mjntj00nl2techreplaced faulty gearcase and clutch .unit is operating as designed.
WASHER MAYTAG MVWC565FW0 autho#mjmui00apl1customer complaint:unit walking across floor.tech made adjustment to feet and advised customer on loading procedures and operation.unit is operating as designed.
REFRIGERATOR WHIRLPOOL JFC2290REM00 ordered spacers per kathy at techline; ordrng 2 M0274057 (spacer)s and 2 wpm024058 (spacer)s
DISHWASHER WHIRLPOOL WDTA50SAHW0 customer complaint:customer concerned about heat after drying.tech tested unit and unit is operating as designed.
MICROWAVE KITCHENAID KMLS311HSS customer complaint:unit runs for 3sec then stopps.tech found that customers remote was interferring with operation.after removing remote the unit started operating properly.
BUILT-IN OVEN JENN-AIR JJW2430DP01 "Unit showing a shorted key, replaced console. Tested unit checked out ok, Preheated to 350 with no issues."