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for Roswell, GA
Great and fast service
Shannon - Roswell, GA
Jerome came to my house to fix my dryer. He was professional, fast, and friendly. My dryer was back in action in no time. Thanks Jerome!
Warranty work - good service, on-time, professional,
Kathy - Roswell, GA
Very polite Excellent Service
Terry - Roswell, GA
Technician was extremely efficient had the machine operating quickly Thanks to the Office staff as well
Jerome is the best!
Joseph and Valerie Ferro - Roswell, GA
Jerome was professional, courteous, and provided us with information we needed to properly maintain our appliance. He was not like other companies I have had at the house who diagnose problems to hike up the bill. He was honest and trustworthy. I would hire him back in a heart beat! Thank you Jerome for your 5 star service!
John - Roswell, GA
Very good service from technician
John - Roswell, GA
Greg was knowledgeable, very courteous, and met expectations. Only reason that the experience with him is not rated 5 stars is that the initial service call was scheduled for time frame of 2-5, and the technician showed up at 6. May be more of a schedulers' issue rather than the technician's issue. Also, you would think the technicians would have all the parts available, including computer boards, so that 2nd or 3rd trips would not be necessary.
Rick - Roswell, GA
Did great identifying the issue. Unfortunately it's a bigger problem and needs to have the whole appliance replaced
Travis - Roswell, GA
Norman - Roswell, GA
Jerome described exactly what was happening with my Maytag dryer and the remedial action that I needed to take.
Camilla - Roswell, GA
Mr. Banks arrived on time and quickly identified the problem.
Got the job done, not real customer friendly
George - Roswell, GA
Seemed a bit argumentative early on.. Empathic that he did not work for HomeDepot altho there is some connection there. Technically he is probably correct by the warranty call was initiated by Home Depot so I the customer see Flamingo as representing Home Depot in problem resolution. His personality warmed a bit as he neared completion/resolution of the problem.
Joe - Roswell, GA
Greg did a a great job in evaluating and fixing the problem with our gas cooktop.
Kathy - Roswell, GA
Pauline - Roswell, GA
Your company was out for the exact same problem 16 months ago. Service man was here for a total of 3 mins literally turned a screw drive 2 x to fix the click and he was going to charge me 90$ for labor. There should have been no charge at all for this service. I refused to pay and all of a sudden he says I am done everything is fixed. I payed the trip charge which was a total rip off! Terrible dishonest customer service.
Grey - Roswell, GA
Jerome figures out the problem with my new cooktop in 30 seconds! Wonderful man.
Great service by Jerome
Raymond - Roswell, GA
Brian - Roswell, GA
David - Roswell, GA
Jerome York was very pleasant and did an excellent job solving the problem we had with the refrigerator.
George - Roswell, GA
Sharon - Roswell, GA
Great all the way around!!!
Evelyn - Roswell, GA
John - Roswell, GA
Very efficient and fast. Good result.
Irene - Roswell, GA
Quick and efficient service
Mark - Roswell, GA
Professional Tech and Great Service
Jerome was Excellent!
Charlene - Roswell, GA
Jerome was timely, professional, courteous and personable. It was a pleasure to have him repair our ice maker.
Sam - Roswell, GA
It is a rare thing when I service representative of the company fixes something quickly and then try to charge you an arm and a leg. His honest service was off the scale.
Chris - Roswell, GA
Great service-Jerome is the ultimate professional-really listened and went beyond most to make this experience enjoyable. We really are thankful you s
Barbara - Roswell, GA
DRYER MAYTAG MEDB835DW4 customer complaint:unit will shutts down before clothes dry.tech tested unit with a dryer meter.With exhuast line attached unit failed.Without exhaust line attached to dryer unit passed the exhaust line test.also tech did a two cycle temp and unit is operating as designed.customer is aware that dyer line needs to be professionally cleaned for better drying results.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 replaced compressor . tested ok
WASHER WHIRLPOOL MVWB765FW0 tech replaced lid and hionges.alsao tech advised customer on operation and maintenance.unit is operating as designed.
DISHWASHER WHIRLPOOL WDF760SADM2 heater shorted to ground; ordrng 1 W10703867 (heater)
OVEN WHIRLPOOL RB770PXBQ1 customer complaint:oven light does not work.tech foumnd that light bulb was faulty and customer will purchase a light bulb and replace.unit is operating as designed.
REFRIGERATOR WHIRLPOOL JS48PPDUDE01 tech installed missing hinge bolt.unit is operating as designed.
REFRIGERATOR KITCHENAID KRFC300ESS01 found that compressor was failing. replaced and tested ok
RANGE WHIRLPOOL WFE515S0ES2 customer complaint:unit oven will not heat.tech replaced faulty control board unitis operating as designed.
ICE MAKER WHIRLPOOL GI15NDXZS1 "customer complaint:unit stopped making ice.tech found that compressor fan is faulty and needs to bereplaced also bin thermistor is faulty causing ice over flow.; ordrng 1 W10124096 (fan,motor) and 1 WPW10511923 (thermistor)"
COOKTOP KITCHENAID KICU509XSS tech replaced module now ui is faulty and needs to be replaced.; ordrng 1 WPW10396615 (display)
OVEN WHIRLPOOL WOD77EC0HV01 tech replaced boards and found that polarity issue or neutral has dropped out .240 is present from neutral to L1 and 240 is present from L1 to L2.customer is aware this is an electrical problem at the source.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 tech replaced faulty defuser.unit is operating as designed.
REFRIGERATOR KITCHENAID KRFC302ESS00 found that traccks and basket are not locking in place when pulled out; ordrng 1 WPW10120008 (pan) and 1 W11175810 (magnet) and 1 WPW10170835 (glide) and 1 WPW10170836 (glide)
WASHER WHIRLPOOL WFW95HEXW1 sr#7726076368customer complaint:unit will not respond to; ordrng 1 WPW10374126 (cntrl-elec 267.32)
WASHER STACKABLE WHIRLPOOL WFW75HEFW0 tech replaced faulty ui control unit is operating as designed.
DISHWASHER MAYTAG MDB8979SFZ2 customer complaint:unit intrermittly leaks in operation.tech coul;d not duplicate any known leaks.unit is operating as designed.
DRYER WHIRLPOOL WED4850BW1 tech replaced faulty thermal fuse and operating therm unit is operating as designed.
WASHER WHIRLPOOL WFW8620HW1 replaced control unit tested ok
REFRIGERATOR KITCHENAID KRMF706ESS01 customer complaint:freezer door not closing properly.tech made adjustment to freezer door .unit is operating as designed.
REFRIGERATOR WHIRLPOOL KSC23C8EYY02 sr#7725554055unit is deamed nonrepairable tech did notify customer that provider will call within 48hrs to address this warranty issue.
OVEN MAYTAG 1342354ET64 customer complaint: 'customer stated unit will not shut down in operatrion and will climb to uncontrolable high temps.tech could not locate model and serial numer customer is aware that company can not and will not repair unit due to this reason.
REFRIGERATOR KITCHENAID KRFF507ESS01 tech replaced faulty motor shaft and ice bucket .unit is operating as designed.
COOKTOP KITCHENAID KICU509XSS tech replaced faulty module and lg hotplate.tech need to order new module. tech recieved a defective one.; ordrng 1 W10857232 (module)
DISHWASHER KITCHENAID WDT730PAHZ0 customer complaint:unit not cleaning dishes and drying properly.tech found that some detergent was placed in injet dry dispenser also tech readjusted lower sprayer for better operation results.unit is operating as designed.
OVEN KITCHENAID KOCE507ESS customer complaint:unti will not heat up.tech found that unit is operating properly.however there is a polarity problem at the wall box.
DISHWASHER WHIRLPOOL KDTM354ESS sr#7726001611customer complaint:unit door was damaged from shipping.tech need to repalce inner and outter door.; ordrng 1 WPW10480716 (door-inner) and 1 W10900374 (panel)
DISHWASHER WHIRLPOOL WDT730PAHZ0 customer complaint:unitnwill not clean dishe properly.tech replaced faulty sump pump
REFRIGERATOR KITCHENAID KRFC300ESS01 needs sealed system repair; ordrng 1 sstech (sstech) and 1 wpw10507886 (compressor) and 1 wpw10317014 (evaporator)
REFRIGERATOR-FD KITCHENAID KFIS29PBMS00 needs sealed system repair; ordrng 1 w11116006 (evaporator) and 1 wpw10608485 (evap) and 1 w10276644
WASHER WHIRLPOOL WFW8300SW04 customer to buy new unit
OVEN WHIRLPOOL WOD77EC0HV01 customer complaint:unit will not power up.tyech need to replace faulty upper main boards and userface panel.; ordrng 1 W11351715 (ui panel) and 1 W11261165 (main board) and 1 W11261164 (main board)
DRYER WHIRLPOOL WED4850BW1 "customer complaint:uniot will not start.tech found that faulty needs to be replaced,; ordrng 1 WP3392519 (thermal fuse 15.40omer complaunt) and 1 WP8318268 (thermostat 51.71)"
WASHER WHIRLPOOL WTW4816FW2 customer complaint:unit will not stop pumping.tech found that unit was on pause too long and unit needed to reset itself.unit is operating as designed.
WASHER STACKABLE WHIRLPOOL WFW75HEFW0 customer complaint:unit will not respond to touch.tech need to replace faulty control panel that will not respond to touch.; ordrng 1 W10911021 (panel-cntl 199.50)
MICROWAVE KITCHENAID KEMS308SSS05 Removed and replaced the mictowave manager board and demonstrated a working microwave to the customer.
WASHER MAYTAG MHW5500FW1 customer complaint:unit will not power up .tech found that ccu was not connected..tech unit is operating as desgned.
FREEZER KITCHENAID KRFF507ESS01 customer complaint:freezer light hanging.tech found that light was taped by an unknown source.tech advised customer to call warranty.866 265-2082
REFRIGERATOR KITCHENAID KRFC400ESS01 tech repaced faulty door shute asemmbly unitmnis operating as designed.
REFRIGERATOR KITCHENAID KRFF507ESS01 customer complaint:unit will not dispen ice.tech found that ice bucket and motor shaft to replaced.; ordrng 1 WPW10347114 (shaft 13.59) and 1 WPW10347093 (ice container 134.96)
WASHER MAYTAG MVWB865GW0 installed dispenser . tested ok