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for Powder Springs, GA
Still Need Repair
Jewel - Powder Springs, GA
They were late but once he left the repair was made. However I'm having the same issue again. I'm gonna have to schedule another visit.
Professional Customer Service
Brett - Powder Springs, GA
Great tech, very personable
Torrey - Powder Springs, GA
The tech came in and immediately found problem and fixed it. He was great!
Carolyn - Powder Springs, GA
Donnie diagnosed our problem quickly on first visit and knew exactly what part needed to be ordered. He took care of the problem and was very professional, courteous and something unheard of, showed up when he said he would. He did a great job.
Great Service! Personable!
Jalana - Powder Springs, GA
Great service and very friendly technician
Kennedy - Powder Springs, GA
John - Powder Springs, GA
Two trips to fix problem is ridiculous two trip charges?
Steve - Powder Springs, GA
Don't know his name didn't tell me
Belinda - Powder Springs, GA
Very distant Said I fixed the oven didn't review what the issue was.
Brenda - Powder Springs, GA
Diagnose the problems came back the following week to fix the problems and call when he was running late which is very important to me.
Very Knowledgeable, Great Service
George - Powder Springs, GA
Amy - Powder Springs, GA
Excellent service was provided. The technician was friendly and thorough. He communicated well and so did everyone else. I was very impressed!
Franklin - Powder Springs, GA
Everything was good!
He did a very quick and good job, was on time and very nice
Patty - Powder Springs, GA
Steve - Powder Springs, GA
We had a series of problems that required many visits. All were handled efficiently and problems now appear to be fixed
Michael - Powder Springs, GA
Actually remains to be seen.... when the refund is credited I’ll be happy.
D - Powder Springs, GA
Assigned this company by Whirlpool for refrigerator repair. Its not my refrigerator, was there to meet for appointment. Repair person named Elijah. Entered house and proceded to drop tools on hardwood floor. Elijah inquired about something in the refrigerator that was TOTALLY unrelated to the repair issue. Said I didn't know, he made some snide and rude comment. Found problem, said he needed to order a part, would contact me when part came in to schedule next appointment. Two days later I get a automated/recorded phone call REMINDING me of my appointment THE NEXT DAY. Really! No one contacted me about this appointment. No one asked me what day/time would work. Could not tell you how Elijah performed for this service appointment because I could not be there. Less than 24 hours notice was totally unacceptable. The performance of employee Elijah needs to be noted. Never again with this repair company. You may be great. Your employee was not.
Molly - Powder Springs, GA
The techician was prompt and personable.
Gary - Powder Springs, GA
Gena - Powder Springs, GA
Service was fine, man was hard to understand in person and on phone, hard to communicate, there was no paperwork/ sig/ ? Proof of visit? Even if it was warranty work
Nice Guy But
Mary - Powder Springs, GA
Really nice guy but seemed to be "learning" on the job. Had to make 3 trips to fix problem. Appointment time was 3pm - 6pm, and I get a call at 5:55pm he's on his way. Also, body odor was so bad I could not stand near him.
On time, issue quickly resolved.
Shannon - Powder Springs, GA
Jason - Powder Springs, GA
Very nice tec . But I’m still dealing with the problem
Michael - Powder Springs, GA
Tech was suppose to come and diagnose dishwasher called canceled and hosted ordered parts showed up dishwasher started to work and did no repairs 5 days later it's broken again this is the 4th time for same concern
John - Powder Springs, GA
REFRIGERATOR KITCHENAID KRFC704FPS00 part installed unit working okay tested and passed
DRYER MAYTAG MEDX655DW1 checked unit and confirm unt liner is pulling out from is position that is why is rubbing the wheel.but now unit working okay
COOKTOP WHIRLPOOL WCG97US6DS00 part installed unit working okay tested and passed
RANGE WHIRLPOOL WFG515S0ES1 part installed unit working tested and passed
DISHWASHER WHIRLPOOL WDT970SAHV0 "cx correct address 5712 brynwood circle,part was installed but the stoper is missing cx cant locate it ,but will have to mail it to cx home.pls send this part to cx home.; ordrd 1 W10508950 (stopper)"
MICROWAVE KITCHENAID KMCC5015GSS0 "wwarranty extenition #KITH2ITDPL1 turntable not working was making loud scraping noise prior to stopping, needs turntable motor replacedcalled techline,spoke with Steve.advised parts are not available/not a servicable unit (countertop) gave # for Customer to call 18004221230FCC"
RANGE WHIRLPOOL WFG770H0FZ0 checked and confirm unit needs to serviced.and now is working okay after service
REFRIGERATOR BI WHIRLPOOL WRF555SDFZ05 checked and confirm the air damper is permently open that is why unit is over freezing.; ordrng 1 WPW10196393 (damper) and 1 W11043763 (cntrl bd)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 checked and taking out burning object clean heater and unit working okay tested and passed
DRYER AMANA NED4655EW0 "dryer making thumping noise installed belt, idler pulley and support rollers reassembled tested satisfactoryFCC"
FREEZER WHIRLPOOL WRF560SEHZ00 gasket was not brooken just bent stemed gasket left operating as intended
RANGE MAYTAG MGT8775XS04 part installed unit working okay tested and passed
DRYER MAYTAG MEDB765FW0 replaced door left operating as intended
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "french door bottom mount refrigerator ref room not cooling propewrly, service pointer #W10772228D states to replace control board and interface. Customer wants to wait on decision, collected service call via cc"
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Inspected the unit found thatt he damper is stuck open.; ordrng 1 WPW10196393 (damper control assy)
RANGE AMANA AGR6603SFB1 "the customer complaint is that the left burner isnt lighting i could be possible burner igniter im ordering new part. tried to fill down burner grove a some to let gas flow easier to ignitor, ordering part customer wanted unit replaced i called techlinr and they advised me we only repair the unit. 7724136893; ordrng 1 WPW10515455 (BURNR-HEAD) and 1 WPW10183375 (CAP-BURNER)"
DRYER MAYTAG MEDE500VW installed idler pulley teted satisfactory
DISHWASHER KITCHENAID KDTE334GPS0 "part was installed but still not working because of wrong sump assy,ordring for the harnes to replace the old one; ordrng 1 AP6034556 (harnes)"
REFRIGERATOR WHIRLPOOL GD5SHGXKB01 part installed unit working okay tested and passed.and cx payed the remaining bals 134.02 by card
WASHER WHIRLPOOL WTW8200YW0 wrong pat again; ordrng 1 W10381078 (tob)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 there is plastic on defrost heater ordering new heater; ordrng 1 WP12729128 (heater)
DRYER MAYTAG MEDC465HW0 "checked and confirm unit as block vent,that is why is taking too long to dry,vent cleared and unit working okay"
WASHER MAYTAG MVWC465HW1 "checked and confirm the unit needs calibration,,unit calibrated and is now working as designed."
RANGE WHIRLPOOL WFG515S0ES1 "installed spark mod board, harness, spark mod, harness tested satisfactory"
DRYER MAYTAG MEDE500VW "dryer making squealing/scraping noise, not heating checked all fuses and element all functioning correctly, removed belt to test idler pulley, needs replasced; ordrng 1 W10837240 (bracket 24.60)"
DRYER MAYTAG MEDB835DW4 "installed motor, blower, housing, support, idler and belt tested satisfactory"
RANGE WHIRLPOOL WFG505M0BS2 "Customer complained that some workers came out and had to remove the range to work on the cabinets. When they did they found their floors had been burned from the broil cycle. Checked the flame on the oven and found it was a perfect flame, nice blue tips with no orange tips coming off. Pulled oven out and found the flooring experts had put the floor in and just pushed the floor underneath the stove and didnt glue it down so the floor was resting on the bottom of the oven floor. When the oven was on the bottom of the floor was getting hot thus melting the linoleum flooring. Took photos of the damage and the flame. Called safety team and spoke with Breon, he documented everything. File number 7724055909."
REFRIGERATOR WHIRLPOOL GD5SHGXKB01 the customer complaint is that the bin is broken on the bottom customer wants bin replaced ice could not be dispensed because ice bin was broken with crack down the middle.. price for repair is 268.04 customer will pay half 134.02 and will pay other when repaired.; ordrng 1 WPW10670845 (ICE CONTAINER)
DISHWASHER WHIRLPOOL n/a "dishweasher not draining, removed drasin hose, garbage disposal has plug, secondary drain port not used. put drain hose on port and tested satisfactoryFCC"
REFRIGERATOR WHIRLPOOL GI6FARXXQ06 checked and confirm blocked drain hose cleared and unit working okay now.
COOKTOP WHIRLPOOL WCG55US0HS00 part installed unit working okay tested and passed
DISHWASHER KITCHENAID KDTM354ESS3 "installed valve and pump motor, tested satisfactory"
WASHER WHIRLPOOL WTW5000DW2 "top load washer Customer stated not getting enough water esp on deep water wash cycle. ran diag to test all functions satisfactory.ran calibration mode, ran deep water wash cycle, filled approx 1/3 on empty tub, within perimetersCustomer not satisfied with unit, FCC"
COOKTOP WHIRLPOOL WCG97US6DS00 "gas stovetop middle burner hissing on high and goes out on low replaced burner head, valve stem bent on burner valve; ordrng 1 W10594389 (valve-brnr)"
RANGE WHIRLPOOL WFG515S0ES "installed switch harness no power going to ignitors, replacing control board and spark mods; ordrng 1 W11162730 (spark mod board) and 1 WPW10348656 (cntrl-elec) and 1 WPW10110491 (module-spk)"
OVEN WHIRLPOOL WOD51EC0AS04 "part installed unit working okay,tested and passed cx payed bal of by card."
DRYER WHIRLPOOL WED4616FW0 dryer making thump noise adjusted leg tested satisfactoryFCC
RANGE WHIRLPOOL WFG745H0FS1 "two front flames too high, turned burners on low and adjusted down, Customer satisfied with resukts no parts neededFCC"
OVEN WHIRLPOOL WOD51EC0AS04 part installed and unit is now displaying another errror code of door latch.; ordrng 1 ovendolly (oven dolly) and 1 W10883049 (latch)
MICROWAVE WHIRLPOOL MMV4205DS "installed magnetron, reassembled and tested, remounted tested satisfactoryFCC"