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Local Reviews
for Norcross, GA
Powered by Fluid LOCALBad Customer service
Jaane - Norcross, GA
The technician that was first sent here was horrible. I had to keep calling to see when he would show (over an hour late 3 times and never called to day he was running late) and when he got here I had to make him wash his hands before going into my fridge. Manager never called back to address my complaints. I had to call Whirlpool, who then had a different tech come out (who was very good) to resolve the issue that was going on for a month.
Jerome
Robb - Norcross, GA
Jerome was by far the best technician to come to our house. More knowledge than the first guy.
Problem solved
Garvin - Norcross, GA
If anything could have gone wrong it did. After 3 attempts Tyler addressed the issue and have not had any more problems. Good job!!!
Great service, knowledgeable employee
Sarah - Norcross, GA
Tyler P. was extremely knowledgeable, on time, and professional. He went out of his way to share the features of our other appliances and he assured us that we could reach back out if any issues persisted.
Sibyl
Sibyl - Norcross, GA
Service was excellent.
Excellent
Yolanda - Norcross, GA
Excellent
Outstanding Service
Phyllis - Norcross, GA
Lester was extremely knowledgeable and patiently explained what he was doing.
Excellent Perseverance
Kenneth - Norcross, GA
Our technician was fantastic. Even though it took a couple of trips, he stayed up beat and kept us informed. He was very respectful of our house and time.
Great Service
Chanh - Norcross, GA
Awesome
Acelia - Norcross, GA
Very professional and timely. Will definitely refer company.
Very competent. Appreciated his opinion.
Randall Reed - Norcross, GA
Awesome
TD - Norcross, GA
Great service. Very professional.
Impress with service!
Diana - Norcross, GA
Tech was very professional and detail oriented.
Efficient and Quality Service
Eugene - Norcross, GA
The service technician was on time and completed the repair job swiftly and efficiently. He was friendly and walked me through the details of the repair and follow-up if needed.
HR Manager
Jemima - Norcross, GA
Julie
Julie - Norcross, GA
Awesome service!!!
Nicole - Norcross, GA
Greg is the best!!!! My refrigerator is finally working properly and all issues are fixed! He is very knowledgeable and got it working very quickly.
Fast and Efficient
Eugene - Norcross, GA
The service technician was able to identify and fix the problem with our refrigerator in short time.
Finally fixed my ice maker
Laurie - Norcross, GA
Jerome came to my house to fix a recurring issue that I have had since I bought my Whirlpool refrigerator. I have had the ice maker replaced 4x so far. Jerome was very methodical and made several suggestions and changes that fixed my problem. He even called back a few weeks later to see if my issue had been resolved.
Rossi
Joann - Norcross, GA
Tech was courteous and knowledgeable
Great service! Very professional, neat and personable!
Denise - Norcross, GA
Dale
Dale - Norcross, GA
Service
Dale - Norcross, GA
Replaced one part and thought it would solve the problem, but it did not and the company would not send him back the same day.
Big disappointment!!!
Asher - Norcross, GA
Very horrible experience
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Roy T.
RANGE - ELEC WHIRLPOOL WFE320M0EW2 "customer ans to q1,q2:no checked one elect range and found control clock bad ghetting voltaage; ordrng 1 W11122557 (CNTRL-ELEC) and 1 WP3196548 (FUSE-THRML)"
Jerome Y.
DISHWASHER KITCHENAID KDTE234GPS1 customer answered no to Q1 & Q2no signature due to covid customer complaint:door has a dent.tech replaced fauty outter door panel.unit is operating as designed.
Roy T.
WASHER STACKABLE WHIRLPOOL WET4024HW0 "AUTH #WR1AJR1NL2 FOR DOUBLE LABOR customer ans to q1,q2:no checked one washer stackable and found error code e2 obnormal draining test and found pump not draining remove pump and clear blockage reinstall and test working did not sign due to covid 19 protocol AUTH#WR1AJR1NL2"
Roy T.
WASHER MAYTAG MVWC565FW1 "CUSTOMER ANS TOQ1,Q2;NO CHECKED ONE TOP LOD WASHER AND FOUND ERROR CODE F7-E1 BASKET SPEED FAULT FOUND CAACITOR BAD REPLACE ONE CAP RECALIBERATE MACHINE CONTROL AND TEST AUTO TEST AND SPIN CYCLE DID NOT SIGN DUE TO COVID 19 PROTOCOL; used 1 W11395618 (CAPACITOR) from stock"
Jerome Y.
DISHWASHER WHIRLPOOL WDT730PAHZ0 customer answered no to Q1 & Q2 customer complaint:unit will not wash dishes properly.tech need to replace faulty sump pump.; ordrng 1 W11085683 (pump&motor) and 1 WPW10084142 (cntrl-elec)
Jerome Y.
REFRIGERATOR WHIRLPOOL GD25DFXFN02 customer answered no to Q1 & Q2 customer complaint:unit stoppe cooling.tech found that customer was attempting to replaed afulty freezer evap fan but after tech replaced fund that unit is experencing a seal system propblem only 1/4evap is showing frost pattern meaning there is a restiction or a leak and customer is aware.
Jerome Y.
OVEN WHIRLPOOL JMW3430DP02 customer complaint:unit wll not power up.tech found that ui panel was not connected.tech tested unit and unit is operating as designed.
Roy T.
REFRIGERATOR WHIRLPOOL WRF55SDH02 "customer ans to q1,q2: no checked one french door refrigerator and found the freezer door light switch frozen check oround door seal the seal is now sealing on all four sides sr file#7727984455 seal around cabinet liner and to raise front customer op not to have foot down REPLCE ONE FREEZER DOOR SWITCH TEST OK DID NOT SIGN DUE TO COVID 19 PROTOCOL"
Brandon B.
OVEN KITCHENAID KEMC378KSS04 q1-no q2-nocomplaint of the unit not operating properly no heat found problem stems from failed control which is a discontinued partno signature due to covid protocol
Roy T.
REFRIGERATOR WHIRLPOOL WRF55SDH02 "customer ans to q1,q2: no checked one french door refrigerator and found the freezer door light switch frozen check oround door seal the seal is now sealing on all four sides sr file#7727984455 seal around cabinet liner and to raise front customer op not to have foot down; ordrng 1 WP12466115SP (SWITCH), used 1 w10841140 (adhesive) from stock"
Brandon B.
REFRIGERATOR WHIRLPOOL MCD2257HES q1-no q2-noneeds drain pan to address leakno signature due to covid protocol; ordrng 1 WP12579803 (pan- drain)
Jerome Y.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 customer complaint: water stream is not a straightflow.tech advised customer on water pressuren at 60psi is a little high but still may not correct design of water flow.doors are aligned properly to mfg tolerance.
Jerome Y.
REFRIGERATOR KITCHENAID KRFC704FSS00 sr#7725231915 customer answered no to Q1 & Q2 customer complaint:unit frig stopped cooling properly.tech put into test 40 found that defrost in evap again.customer refused to repair fridge.
Brandon B.
REFRIGERATOR WHIRLPOOL n/a q1-no q2-nocomplaint of both compartments being too cold;found ff @39 AND FC @ -5; ALTHOUGH THE TEMPS COULD BE ADJUSTED TECHLINE SUGGESTED THE REPLACING CONTROL AND FF TEMP SENSORFILE NUMBER IN STICKY NOTE; CUSTOMER HAD FRUSTRATION AND WANTED TO CALL CUSTOMER SERVICE; ordrng 1 W10873791 (icemaker) and 1 W11212392 (cntrl-elec) and 1 WPW10384183 (thermistor)
Jerome Y.
DISHWASHER KITCHENAID KDTE334GPS0 customer complaint:unit intermittly leaking.tech found extra insultion soaking water from tub and causing unit to leak.tech removed problem and unit is operating as designed.
Jerome Y.
WALL OVEN KITCHENAID KODE500ESS04 customer complaint:unit needs to be checked for proper operation.tech checked unit and unit is operating as designed
Roy T.
REFRIGERATOR KITCHENAID KRMF706EBS01 "customer ans to q1,q2:no checked one french door refriheerator and found the fresh foor evap coin ice up to 5' of ice cause middle drawer to stay open remove interior defroft coil replace one motor -evap and one user interface did not sign due to covid-19 protocol"
Roy T.
REFRIGERATOR KITCHENAID KRMF706EBS01 "customer and to q1,q2:no checked one french door refrigerator and found fresh foor evap coil ice build up with 3' thick of ice; ordrng 1 W11087438 (MOTOR-EVAP 40.49) and 1 W11330971 (CNTRL-ELEC 148.40)"
Jerome Y.
DISHWASHER WHIRLPOOL WDT730PAHZ0 sr#7727718863customer complaint:unit not drying dishes to customer satisfaction.tech tested unt and found unit is operating as designed.also tech advised customer on operation and maintenance.(drying agent etc).
Marvin P.
FREEZER WHIRLPOOL WRT318FZDM02 found unit damage in rear frame that holds condensor fan motor is cracked sr# 7727702193 cust wants unit replaced
Roy T.
REFRIGERATOR KITCHENAID KRMF706EBS01 "customer and to q1,q2:no checked one french door refrigerator and found fresh foor evap coil ice build up with 3' thick of ice; ordrng 1 W11087438 (MOTOR-EVAP 40.49) and 1 W11330971 (CNTRL-ELEC 148.40)"
Jerome Y.
DISHWASHER WHIRLPOOL WDT730PAHZ0 sr#7727718863customer complaint:unit not drying dishes to customer satisfaction.tech tested unt and found unit is operating as designed.also tech advised customer on operation and maintenance.(drying agent etc).
Marvin P.
FREEZER WHIRLPOOL WRT318FZDM02 found unit damage in rear frame that holds condensor fan motor is cracked sr# 7727702193 cust wants unit replaced
Clinton O.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer answered on to q1 q2,check one refrigerator not cooling,found unit out of freon,replace the comptessor na both the evap coils,customer did not sign due to covid-19,extra labor code#KPVTT00NL2"
Tim D.
REFRIGERATOR WHIRLPOOL KRFC300ESS "reset the defrost to standard setting, ran a Short defrost cycle to melt out excessive frost buildup. advised cst to allow 12-24hours to notice the change in temp for fresh food section."
Tyler P.
OTR MICROWAVE WHIRLPOOL WMH31017HS2 V replaced diode mag and transformer unit still not operating as designed advised tenant I will speak with maintenance abut this issue. Maintenance will replace microwave .
Tyler P.
RANGE WHIRLPOOL WEG730H0DS0 Inspected unit found all components to be operating as designed advised customer to have gas company come and check the gas supply.
Tim D.
WASHER MAYTAG MVWB835DW4 "loose belt grinding causing loud grinding noise, resecured belt. unit sounds great and is working as designed."
Tim D.
DISHWASHER WHIRLPOOL KDTE254ESS1 "Open cric pump motor, ran through diagnostic mode found error code f4e4."
Tyler P.
MICROWAVE WHIRLPOOL WMH31017HS2 Unit needs new magnetron capacitor and diode.; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)
Tim D.
DRYER MAYTAG MEDB835DW4 "taken unit completely apart, didn't find anything unusual. removed belt and reattached. checked dryer drum felt. everything still intact. ran unit for 20 mins after putting back together no noise was takeing place. unit seems to be working as designed."
Tyler P.
DRYER WHIRLPOOL WED4950HW0 Adjusted door unit now sealing and staying closed as designed.
Tyler P.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced sump unit now operating as designed.
Tyler P.
DRYER WHIRLPOOL WED7500GW0 Unit needs new motor. Old motor Bell cap shaved off.; ordrng 1 279787 (Motor)
Tim D.
WASHER WHIRLPOOL WTW5000DW3 "unit is working as designed, ran through diagnostic mode. spun, agitated, filled, drained no issues found. advised cst to follow the user guide and care manual and ensure there is no overloading and underloading."
Tim D.
RANGE WHIRLPOOL WFC150M0EB3 wire harness completely burned up need to order new harness and return for repair. power cord is damaged also.; ordrng 1 W11134593 (harness) and 1 PT220 (power cord)
Tyler P.
DISHWASHER KITCHENAID KDTM354DSS5 Unit needs new sump assembly.; ordrng 1 W10805015 (Sump)
Tyler P.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit had noisey condenser applied a damper to condenser unit now operating at a normal sound level.
Tyler P.
LAUNDRY WHIRLPOOL n/a Unit had broken belt replaced get unit now operating as designed.
Tyler P.
WASHER WHIRLPOOL WTW4955HW1 Unit has extensive damage to read contacted techline they advised for the customer to contact customer care documented all damage. Spoke with David. File number 7727218879