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for Norcross, GA
Garvin - Norcross, GA
If anything could have gone wrong it did. After 3 attempts Tyler addressed the issue and have not had any more problems. Good job!!!
Great service, knowledgeable employee
Sarah - Norcross, GA
Tyler P. was extremely knowledgeable, on time, and professional. He went out of his way to share the features of our other appliances and he assured us that we could reach back out if any issues persisted.
Sibyl - Norcross, GA
Service was excellent.
Yolanda - Norcross, GA
Phyllis - Norcross, GA
Lester was extremely knowledgeable and patiently explained what he was doing.
Kenneth - Norcross, GA
Our technician was fantastic. Even though it took a couple of trips, he stayed up beat and kept us informed. He was very respectful of our house and time.
Chanh - Norcross, GA
Acelia - Norcross, GA
Very professional and timely. Will definitely refer company.
Very competent. Appreciated his opinion.
Randall Reed - Norcross, GA
TD - Norcross, GA
Great service. Very professional.
Impress with service!
Diana - Norcross, GA
Tech was very professional and detail oriented.
Efficient and Quality Service
Eugene - Norcross, GA
The service technician was on time and completed the repair job swiftly and efficiently. He was friendly and walked me through the details of the repair and follow-up if needed.
Jemima - Norcross, GA
Julie - Norcross, GA
Nicole - Norcross, GA
Greg is the best!!!! My refrigerator is finally working properly and all issues are fixed! He is very knowledgeable and got it working very quickly.
Fast and Efficient
Eugene - Norcross, GA
The service technician was able to identify and fix the problem with our refrigerator in short time.
Finally fixed my ice maker
Laurie - Norcross, GA
Jerome came to my house to fix a recurring issue that I have had since I bought my Whirlpool refrigerator. I have had the ice maker replaced 4x so far. Jerome was very methodical and made several suggestions and changes that fixed my problem. He even called back a few weeks later to see if my issue had been resolved.
Joann - Norcross, GA
Tech was courteous and knowledgeable
Great service! Very professional, neat and personable!
Denise - Norcross, GA
Dale - Norcross, GA
Dale - Norcross, GA
Replaced one part and thought it would solve the problem, but it did not and the company would not send him back the same day.
Asher - Norcross, GA
Very horrible experience
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
REFRIGERATOR WHIRLPOOL KRFC300ESS "reset the defrost to standard setting, ran a Short defrost cycle to melt out excessive frost buildup. advised cst to allow 12-24hours to notice the change in temp for fresh food section."
OTR MICROWAVE WHIRLPOOL WMH31017HS2 V replaced diode mag and transformer unit still not operating as designed advised tenant I will speak with maintenance abut this issue. Maintenance will replace microwave .
RANGE WHIRLPOOL WEG730H0DS0 Inspected unit found all components to be operating as designed advised customer to have gas company come and check the gas supply.
WASHER MAYTAG MVWB835DW4 "loose belt grinding causing loud grinding noise, resecured belt. unit sounds great and is working as designed."
DISHWASHER WHIRLPOOL KDTE254ESS1 "Open cric pump motor, ran through diagnostic mode found error code f4e4."
MICROWAVE WHIRLPOOL WMH31017HS2 Unit needs new magnetron capacitor and diode.; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)
DRYER MAYTAG MEDB835DW4 "taken unit completely apart, didn't find anything unusual. removed belt and reattached. checked dryer drum felt. everything still intact. ran unit for 20 mins after putting back together no noise was takeing place. unit seems to be working as designed."
DRYER WHIRLPOOL WED4950HW0 Adjusted door unit now sealing and staying closed as designed.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced sump unit now operating as designed.
DRYER WHIRLPOOL WED7500GW0 Unit needs new motor. Old motor Bell cap shaved off.; ordrng 1 279787 (Motor)
WASHER WHIRLPOOL WTW5000DW3 "unit is working as designed, ran through diagnostic mode. spun, agitated, filled, drained no issues found. advised cst to follow the user guide and care manual and ensure there is no overloading and underloading."
RANGE WHIRLPOOL WFC150M0EB3 wire harness completely burned up need to order new harness and return for repair. power cord is damaged also.; ordrng 1 W11134593 (harness) and 1 PT220 (power cord)
DISHWASHER KITCHENAID KDTM354DSS5 Unit needs new sump assembly.; ordrng 1 W10805015 (Sump)
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit had noisey condenser applied a damper to condenser unit now operating at a normal sound level.
LAUNDRY WHIRLPOOL n/a Unit had broken belt replaced get unit now operating as designed.
WASHER WHIRLPOOL WTW4955HW1 Unit has extensive damage to read contacted techline they advised for the customer to contact customer care documented all damage. Spoke with David. File number 7727218879
RANGE WHIRLPOOL WFE770H0FZ2 Inspected unit found everything to be operating as designed instructed customer on how convect Bak works with this oven.
WASHER MAYTAG MVWB765FW3 "replaced gearcase, stator clutch and slider. unit is working as designed."
REFRIGERATOR WHIRLPOOL KRFC704FBS01 same issue need to order and return with control board and drain. need to deice; ordrng 1 W11114721 (control) and 1 W11252097 (extension)
REFRIGERATOR KITCHENAID KFIS29PBMS02 replaced covere. tested ok
REFRIGERATOR JENN-AIR JS48PPUDB20 Unit has crack in ice maker fill tube causing unit the leak on to the floor ordering fill tube and returning for repair .; ordrng 1 W11212166 (Fill tube)
REFRIGERATOR WHIRLPOOL WRT311FZDW00 replaced door caps and nametag . tested ok
REFRIGERATOR KITCHENAID KRSC503ESS01 Instructed customer on how to replace filter and also calibrated measured fill unit is operating as designed.
DRYER MAYTAG MEDB835DW4 Tested unit and found no replicable issues advised cUstomer that if any issues arrise please call back
REFRIGERATOR JENN-AIR JS48PPUDB20 Unit had full drip pan vacuumed pan out unit now operating as designed.
WASHER-TOP LOAD WHIRLPOOL WTW5000DW3 "sr#77263091customer complaint:customer still says unit is shaking.customer became irrate after tech attempt to explain how machine operates and does not want to hear tech reason.about bulky clothes causing machine to shake out of control.; (created new UIS, deleted prior attachment to UisID 130177)"
RANGE WHIRLPOOL WFC150M0EB3 installed elec control. tested ok
OVEN WHIRLPOOL WFG320M0BW2 replaced board and ignitier unit is working as designed.
DISHWASHER WHIRLPOOL WDF331PAHS0 replaced sump assembly . tested ok
REFRIGERATOR WHIRLPOOL WRF560SEYM05 replaced door. tested ok
WASHER-TOP LOAD WHIRLPOOL WTW5000DW3 sr#7726963091customer complaint :unit is shaking spin cycle.tech made adjustment to feet and tested unit with wet clothes .unit is operating as designed.
REFRIGERATOR KITCHENAID KRFC604FSS00 need to order new part number for COVER and cotnrol and return. both are under warranty through our company. needs to be deiced.; ordrng 1 W11333076 (Control board) and 1 W10889360 (evap cover)
REFRIGERATOR KITCHENAID KRFC704FBS01 replaced cover evap. repositioned the BImetal and defrosted the unit. unit looking good and seems to be working as designed. advised cst to allow 12-24 hours to get back to temp before use.
WASHER MAYTAG MVWB765FW2 removed agitator and removed caught thin sheet. advised cst to use a deep fill when running thinner sheets and clothes. resecured agitator and recalibrated the unit. unit is working as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHZ cm complained about a noise in the back of the unit . found that tape was not taken off from the vent on installation . causing the noise. removed and tested ok
DRYER WHIRLPOOL WED4815EW1 replaced dented panel. tested ok
REFRIGERATOR WHIRLPOOL KRFC704FBS01 found that thermistor was loose causing the evap to frost up. reinstalled and tested ok
RANGE WHIRLPOOL JGRP430WP01 found that touch pad is not responding parts and labor covered auth# jnrul00dl1.; ordrng 1 WPW10464535 (touch pad)
WASHER WHIRLPOOL WTW7500GW0 "Replaced control pannel,control board and clutch.Ran washer through a full cycle.Washer is operating as designed.Demontrated to customer that the clothes are washing properly."
REFRIGERATOR JENN-AIR JS48NXFXDE01 found that door is damaged on the top; ordrng 1 W10800814 (door) and 2 manjob (2 man job)s