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for Norcross, GA
Julie - Norcross, GA
Nicole - Norcross, GA
Greg is the best!!!! My refrigerator is finally working properly and all issues are fixed! He is very knowledgeable and got it working very quickly.
Fast and Efficient
Eugene - Norcross, GA
The service technician was able to identify and fix the problem with our refrigerator in short time.
Finally fixed my ice maker
Laurie - Norcross, GA
Jerome came to my house to fix a recurring issue that I have had since I bought my Whirlpool refrigerator. I have had the ice maker replaced 4x so far. Jerome was very methodical and made several suggestions and changes that fixed my problem. He even called back a few weeks later to see if my issue had been resolved.
Joann - Norcross, GA
Tech was courteous and knowledgeable
Great service! Very professional, neat and personable!
Denise - Norcross, GA
Dale - Norcross, GA
Dale - Norcross, GA
Replaced one part and thought it would solve the problem, but it did not and the company would not send him back the same day.
Asher - Norcross, GA
Very horrible experience
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
Michael - Norcross, GA
Tim did a great job. He was very friendly and explained everything clearly. It's wonderful to have our dishwasher working again!
Echo - Norcross, GA
Jerome was great! Arrived on time and was very professional. He was very knowledgeable about his work and had the dishwasher repaired within a short timeframe. Did an awesome job!
Sherlinda - Norcross, GA
Service tech was nice and professional got the job done in a timely manner.
Robyn - Norcross, GA
Easy to make the appointment. the repairment called before coming. He was thorough and considerate of my floors and anyplace that he had to put his tools. He explained everything very well .
Sherry - Norcross, GA
Fast, efficient service
William - Norcross, GA
June - Norcross, GA
Reece, the technician, was professional, prompt and very knowledgeable. The customer service group kept me informed all the way through the process as parts had to be ordered. Best service experience ever!!
Connie - Norcross, GA
Celia - Norcross, GA
Felipe - Norcross, GA
Service technician was OK, good performance, knowledge, but; the problem is the machine. No way can wash with small amount of water...This is not right.
Louise - Norcross, GA
Called Customer Service for Jenn Aire and she ordered part. When part arrived, the install was scheduled next day. Warranty work, no charge. Technician excellent in knowledge, installation and presentation.
Julie - Norcross, GA
Mary - Norcross, GA
DRYER MAYTAG MEDB765FW0 "tested unit, unit had no stored error codes and is working as designed."
ICE MAKER KITCHENAID KUIC18NNSS0 needs water valve; ordrng 1 W10881366 (valve)
WASHER MAYTAG MHW5630HC0 "f8 e3 over suds, cst is using wrong detergent(not HE) also noticed unit is very non resposnive and wont allow to be ran through diagnostic mode. will need to order parts and return for repair; ordrng 1 W11325569 (interface) and 1 dW11322901 (control board)"
ICE MAKER KITCHENAID KUIC18NNSS0 replaced sealed system and rec pump. tested ok.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "replaced failed control to allow the unit to make ice , unit checked ok"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "unit is working as designed, icemaker off arm was off. turned icemaker on and manually ran icemaker, IM filled and motor turned."
REFRIGERATOR GLADIATOR GARF30FDGB00 found that bracket was missing . ordering bracket; ordrng 2 W11316683 (bracket)s
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "replaced control and power supply. unit turned on and is cooling as designed, cst is also having issues with the unit illuminating noticed freezer module was out. disconnected the freezer module noticed the internal connection on this unit was about 2in deep into the insulation called techline was advised to tug at the connection to try and free the wire/connection and the wire tore. techline advised to tell cst to call WP cst service SR # 7725617231"
WASHER WHIRLPOOL MVWX700XW2 "faulty motor, replaced unit is working as designed."
WASHER WHIRLPOOL WTW4816FW2 unit is working as designed.
DRYER MAYTAG MEDB765FW0 customer complaint:unit door will not close properly.tech made adjustment to hinges abd unit ia operating as deisigned.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Ran all the fans in unit thru manual diagnostic mode, unit is checking out great. nothing unusual."
WASHER WHIRLPOOL WFW8620HC1 "broken load and go detergent dispenser, will need to order new part and send to cst.; ordrng 1 W11318830 (loadnGo tank Direct Ship)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Unit not draining fully, drain pump seized replaced and tested out ok. Drain line has alot of blockage disposal very dirty i suggested for customer to replaced disposal with a stronger unit for commercial setting also to use affresh frequently assuming dishwasher is being used by many. Tested unit and working properly."
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 replaced damaged valve and used new tube kit. unit is leak free and is working as designed.
WASHER WHIRLPOOL WTW5000DW2 found that control board was stuck in fill cycle . replaced control . tested ok
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "replaced tube, unit is working as designed."
DRYER MAYTAG MEDC465HW0 damaged belt and wheels replaced unit is sounding as designed no more banging.; used 1 4392067 (DRYER REPAIR KIT) from stock
COOKTOP KITCHENAID KCGS350ESS00 "no leaks, everything is working as designed."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 WLJDMLJAPL1 auth #faulty power supply unit is randomly turning off and causing unit not to cool. ordering new boards and returning for repair.; ordrng 1 W10830278 (power supply) and 1 W10843055 (main control)
ICE MAKER KITCHENAID KUIC18NNSS0 found that the recirculating pump has locked up also.; ordrng 1 WP2217220 (pump rec)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "replaced icemaker , needs control; ordrng 1 W11224256 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Before installing the icemaker, found ripped wires and base of the freezer door. Spliced the wires and icemaker began working, need to order a new freezer door. Customer Lowes ref # 0150728816319104853001; ordrng 1 LW10691266 (dor-fip)"
WASHER/DRYER COM MAYTAG MVWC465HW2 water inlet valve hoses were banging against the back of the unit during spin cycle also noticed cst was overloading unit and unit was unleveled. leveled the unit and repositioned the hoses. unit is working as designed .
REFRIGERATOR WHIRLPOOL WRF535SMBM00 replaced icemaker unit is working as designed.
REFRIGERATOR KITCHENAID KRFC302ESS00 Customer is corcerned about the size of the ice cube.Instructed customer that the ice maker is producing ice cubes per product design...
WASHER WHIRLPOOL WTW4816FW2 unit is not progressing to next cycles showing signs of faulty cntrl.; ordrng 1 W11170319 (cntrl)
REFRIGERATOR GLADIATOR GARF30FDGB00 2man job . wheels need to be installed; ordrng 2 manjob (2man job)s
REFRIGERATOR SBS KITCHENAID KRSC503ESS01 part #w11098695 fanscroll was broken in box. will need to order new part and return for repair. unit needs to be deiced on return; ordrng 1 w11098695 (fan scroll)
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "faulty tube, and damaged inlet valve have to order parts and return for repair.; ordrng 1 W10823511 (tube kit) and 1 WPW10179146 (valve)"
REFRIGERATOR BI JENN-AIR JS48PPDUDE01 "unit has a faulty door, need to order new door and replace for repair.; ordrng 1 W10800816 (fip-door)"
WASHER MAYTAG MVWB955FC1 "MLHTC00APL1 auth# unit is working as designed, found nothing wrong cst was overloading unit with incorrect settings causing unit to get unbalance"
WASHER WHIRLPOOL MVWX700XW2 faulty motor need to replace.; ordrng 1 W10832724 (motor under 10yr part warranty)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "sr# 775542238 called techline found faulty water tube, need to replace for repair.; ordrng 1 WPW10444033 (tube)"
REFRIGERATOR WHIRLPOOL GARF30FDGB00 found that hinges are keeping the door from closing and the; ordrng 1 W11102846 (gasket) and 1 WP2261963 (top hinge) and 1 W11102844 (bottom hinge)
DISHWASHER WHIRLPOOL WDT730PAHV0 customer compaint:unit will not clean dishes.tech replaced faulty sumpump.unit is operating as designed.; used 1 W11085683 (sump) from stock
OVEN KITCHENAID KOSE500ESS04 glass door was dented . need to reorder; saved tckt
DRYER WHIRLPOOL WED4815EW1 tech dressed wires and replaced faulty power cord .unit is operating as designed.
WASHER MAYTAG MHWE450WW02 checked one front load washer and found suspension spring and fall off tue also the shocks came out of the sleeve reinstall the top spring and bottom shocks and attach despenser tube to door boot run diagnostic cycle and test normal cycle collect from custom labor total costpaid with CC REF #1692781095
WASHER WHIRLPOOL WTW5000DW1 Installed new gear case with washplate and hub. Tested unit and checked out ok. Auth# WLE2H00CL2