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for Norcross, GA
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
Michael - Norcross, GA
Tim did a great job. He was very friendly and explained everything clearly. It's wonderful to have our dishwasher working again!
Echo - Norcross, GA
Jerome was great! Arrived on time and was very professional. He was very knowledgeable about his work and had the dishwasher repaired within a short timeframe. Did an awesome job!
Sherlinda - Norcross, GA
Service tech was nice and professional got the job done in a timely manner.
Robyn - Norcross, GA
Easy to make the appointment. the repairment called before coming. He was thorough and considerate of my floors and anyplace that he had to put his tools. He explained everything very well .
Sherry - Norcross, GA
Fast, efficient service
William - Norcross, GA
June - Norcross, GA
Reece, the technician, was professional, prompt and very knowledgeable. The customer service group kept me informed all the way through the process as parts had to be ordered. Best service experience ever!!
Connie - Norcross, GA
Celia - Norcross, GA
Felipe - Norcross, GA
Service technician was OK, good performance, knowledge, but; the problem is the machine. No way can wash with small amount of water...This is not right.
Louise - Norcross, GA
Called Customer Service for Jenn Aire and she ordered part. When part arrived, the install was scheduled next day. Warranty work, no charge. Technician excellent in knowledge, installation and presentation.
Julie - Norcross, GA
Mary - Norcross, GA
Marilyn - Norcross, GA
Rickie - Norcross, GA
Great service! Technician was very professional and knowledgeable.
Kevin - Norcross, GA
Tim was excellent! He gave me plenty of heads up on when he was going to be here and fixed my appliance no problem. Very professional and knowledgeable!
Great Customer service!
Victoria - Norcross, GA
Time was very knowledgeable and on time.. he called prior to appointing let me know his exact arrival time and he quickly and efficiently fixed the issue. I was very very please with the service and highly recommend him to anyone needing appliance services!
Great service he knew what was the problem right away
Geri - Norcross, GA
He knew the problem right away.
Mary - Norcross, GA
Technician was great.
Great service. The technician was polite and courteous.
Vijay - Norcross, GA
Raymond - Norcross, GA
WILSON IS AWESOME!
Bruce - Norcross, GA
Brandon did an excellent job. He was professional. He was here on time. He explained what was under warranty and what was not. And fixed the dishwasher very quickly. Thank you.
WASHER WHIRLPOOL WFW560CHW0 Arrived at residence and accessed underneatht the machine and found that the plug connector to the motor not secured. CLipped in pish connector and ensure tight. Ensured the washer is agitating and spining now. Tested and works
WASHER ROPER RTW4516FW2 checked operation unit was not taking any water adjusted conecction on control board and calibrated unit tested working fine
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Labor auth# WKO69KOAL2 Installed new door with gasket, door seals properly. Noticed two dings on door Will have to order a new door.; ordrng 1 LW10599404 (dor-fip)"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 customer needed to reschedule.; schdld next appmnt for 6/10 MON 8-10
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived at residence and gained access tothe rear of the unit and found that the Start relay and run capacitor not attatched to the compressor. Re connected PTS kit to the compressor and sevure with spring clamp. Compressor turned on immediately after pluggin the unit in. please allow 24 hours fo rptoper cooling
WASHER MAYTAG MVWX655DW1 UNIT KEEP SHUTTING OFF; ordrng 1 W11158831 (CAPACITOR) and 1 W10913953 (ACTUATOR) and 1 W11116592 (CONTROL BOARD)
RANGE WHIRLPOOL WFC150M0EW1 installled door handle and trim unit tested woking fine
WASHER-DRYER WHIRLPOOL WET4027HW0 installed panel control and reinstalled conecction on control board uni tested working fine
RANGE WHIRLPOOL WFE550S0HV1 insytalled handle screws and trim vent unit tested working fine
REFRIGERATOR KITCHENAID KRFC604FSS00 customer complaint:unit frig not cooling properly.tech need to replace faulty evap assembly. and control board.; ordrng 1 W11177683 (evap cover 121.92) and 1 W11333076 (control board152.64)
RANGE WHIRLPOOL WFG770H0FZ0 installed wire harness and knobs unit tested working fine
WASHER WHIRLPOOL WTW4816FW2 installed drain pump and left and rigth panel unit working fine
DRYER MAYTAG MEDC465HW0 "Unit element broken, replaced with cutoff kit tested and working properly.; used 1 279816 (CUTOFF-TML), and 1 279838 (ELEMENT) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Additonal labor auth# WKQ1V00NL2 Replaced unit door and tested unit working properly for as of the time i was here. Temps are reading correctly.
DRYER WHIRLPOOL LER8648PQ1 replaed defective door switch. Tested and works
REFRIGERATOR KITCHENAID n/a Unit icemaker not turning to knock out ice. Replaced icemaker and tested unit checked out ok.
DISHWASHER KITCHENAID KDTM354DSS5 customer complaint:unit intermittly leaking.tech found no known leaks while there but tightned float housing and advised customer to switch to a more quality detergent..unit is operating as designed.
DRYER WHIRLPOOL WED5840SW0 tech need to order timer knob after repalcing timer; ordrng 1 WPW10034750 (control knob 24.97)
DRYER WHIRLPOOL WED5840SW0 Installed new knob and tested unit checked out ok.
REFRIGERATOR-FD KITCHENAID KRFF707ESS01 "tech replaced faulty evao cover ,thermistor harness assembly and cxontrol board.customer is aware that unit needs 24-48 hrs proper cooling.unit is operating as designed."
REFRIGERATOR AMANA ART308FFDW03 installed motor evap control and thermistor unit tested working fine
REFRIGERATOR KITCHENAID KRFC704FPS0 tech need to order icemaker too; ordrng 1 W11115534 (ice maker)
WASHER WHIRLPOOL WTW5000DW1 tech replaced faulty cap and shifter.unit is operating as designed.
OVEN KITCHENAID KOCE507ESS07 "Unit cooling fan rubbing against sheet metal in back, adjusted sheet metal and fan and tested unit checked out ok. Labor Auth #KKO2D00NL2"
WASHER WHIRLPOOL WTW4955HW1 Arrived at residence and found that the unit hot water valve barely turned on. Unit not getting enough water and couldnt complete cycle. Tested and works.Ensufred oth valves hot and cold opened suffciently
COOKTOP WHIRLPOOL MEC8830HB00 sr#7725041534customer complaint:unit producing a electical smell in operation.tech made adjustment at terminal.unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 customer complaint;unit is intermittly leaking.tech need to replace drain pan gasket and evap cover frig.; ordrng 1 W11188493 (cover-evap) and 3 W10510863 (gasket)s
DRYER WHIRLPOOL WED4815EW1 Arrived at residence and dissasembled front and the drum and foud a metal object (clothes pin) stuck in the drum felt of the unit. Removed debris and tested and works. Advised to be mindful of removing items out of pockets to detour this from happening
RANGE WHIRLPOOL WFE320M0ES2 Arrived at business and they could not locate the unit to be serviced. Advised that it may have been repaired/resolved already. They will call if they need further service
REFRIGERATOR WHIRLPOOL WRS315SDHM Water supply was turned off to the unit. Unit is working as designed. Left water turned off per the client dude to them having a flooding event with the water source. SHowed client. No water and ice because the water supply is turned off. Installation/plumbing issue
DISHWASHER WHIRLPOOL WDF560SAFM2 INSTALLED CONTROL BOARD AND PUMP MOTOR UNIT TESTED WORKING FINE
WALL OVEN KITCHENAID KODE300ESS SECURED CONEECTION ON CONTROL BOARD AND CONSOLE UNIT TESTED WORKING FINE
DISHWASHER KITCHENAID KDTE234GPS0 INSTALLED PUMP AN CONTROL BOARD UNIT TESTED WORKING FINE
RANGE KITCHENAID KSIB900ESS1 INSTALLED DISPLAY ASSY UNIT TESTED WORKING FINE
RANGE WHIRLPOOL WEE745H0FS1 REINSTALLED ELEMENTS AND INSTALLED COOKTOP ASSY UNIT TESTED WORKING FINE
RANGE KITCHENAID KSGG700EBS1 check one slide in range and found spark- module bad replace one module test pre heat to 350*f oven work and broil works
DISHWASHER JENN-AIR JDB9800CWS2 "Unit will not power on nor function properly, shorted optical sensor, shorted controls will need to order and return. Parts and labor still under warranty.; ordrng 1 W10866121 (cntrl-elec) and 1 W11179176 (panel) and 1 WPW10705575 (sensor)"
DRYER MAYTAG MEDC465HW0 installed cutoof thermal fuse thermostat and heating element unit tested working fine
DRYER WHIRLPOOL WED49STBW1 installed heating element thermal fuse and cuttoff and thermostats unit tested working fine ..... purchase date 8/19/2018..... receipt uploaded to the ticket....
WASHER-TOP LOAD WHIRLPOOL WTW7000DW4 CHECK ONE WASHER TOP LOAD AND FOUND THE BASKET HAVING RUST SPOTS ONTHE INSIDE REMOVE AND REPLACE ONE BASKET