Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Norcross, GA
June - Norcross, GA
Reece, the technician, was professional, prompt and very knowledgeable. The customer service group kept me informed all the way through the process as parts had to be ordered. Best service experience ever!!
Connie - Norcross, GA
Celia - Norcross, GA
Felipe - Norcross, GA
Service technician was OK, good performance, knowledge, but; the problem is the machine. No way can wash with small amount of water...This is not right.
Louise - Norcross, GA
Called Customer Service for Jenn Aire and she ordered part. When part arrived, the install was scheduled next day. Warranty work, no charge. Technician excellent in knowledge, installation and presentation.
Julie - Norcross, GA
Mary - Norcross, GA
Marilyn - Norcross, GA
Rickie - Norcross, GA
Great service! Technician was very professional and knowledgeable.
Kevin - Norcross, GA
Tim was excellent! He gave me plenty of heads up on when he was going to be here and fixed my appliance no problem. Very professional and knowledgeable!
Great Customer service!
Victoria - Norcross, GA
Time was very knowledgeable and on time.. he called prior to appointing let me know his exact arrival time and he quickly and efficiently fixed the issue. I was very very please with the service and highly recommend him to anyone needing appliance services!
Great service he knew what was the problem right away
Geri - Norcross, GA
He knew the problem right away.
Mary - Norcross, GA
Technician was great.
Great service. The technician was polite and courteous.
Vijay - Norcross, GA
Raymond - Norcross, GA
WILSON IS AWESOME!
Bruce - Norcross, GA
Brandon did an excellent job. He was professional. He was here on time. He explained what was under warranty and what was not. And fixed the dishwasher very quickly. Thank you.
John - Norcross, GA
On time,Good Job,
Charlie - Norcross, GA
Knowledgeable and friendly technician
Consuelo - Norcross, GA
Knowledgeable and friendly technician
Mary - Norcross, GA
Harold - Norcross, GA
the cost was $98 per service call. when the technician arrived, he started charging and additional charge for every 15 minutes, when he knew he could not make the repair. Total un-repaired microwave cost $150.00.
Mohan - Norcross, GA
Melissa - Norcross, GA
Service was scheduled within 2 days. Technician was very knowledgeable and had our microwave working in no time. Very pleased.
Josielynn - Norcross, GA
The tech that came out did his job and fixed my washer under warranty but did not have great customer service skills could of been more friendly
Julie - Norcross, GA
Pierre - Norcross, GA
Lynn - Norcross, GA
I appreciate the speed of service. And the kindness of the technician.
Laura - Norcross, GA
OVEN WHIRLPOOL GMC275PDT6 "SR 7724211665The unit switched into the self clean mode by itself and burnt a turkey that was being cooked in the oven . Called WPTL and reported it with them and was advised to replace the board. I pulled the board up but there are none in stock anywhere and it is over the limit auth. I called for auth and they said to go ahead with repiar for now and if the part takes to long or they decide differently, then they will call us to let us know but for now, go ahead with repair as normal. DANNY AUTH # ES93493L2.0; ordrng 1 WP4456048 (CNTRL-ELEC)"
REFRIGERATOR-FD WHIRLPOOL KRMF706ESS01 replaced compressor and inverter.tested ok
RANGE WHIRLPOOL WFG525S0HZ1 replaced defective spark module and harness. Tested and works
WASHER-TOP LOAD WHIRLPOOL MVWX655DW1 Ran and tested unit and there are no error codes stored and everything is checking good at this time. I did recalibrate the unit back to the factory settings though. No problems found at this time.
WASHER-TOP LOAD WHIRLPOOL MDB6949SDE0 Found that the adjuster is broken and needs to be replaced. The LH side is still working but customer would like to have it replaced as well. Gave quote and customer denied repair at this time and will call back if they want to move forward with the repair.
REFRIGERATOR WHIRLPOOL KRFC302ESS00 Replaced defective bin on in the tight fridge door. Ok now
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Replaced defective/cracked water tubing. Ok now
REFRIGERATOR JENN-AIR JS48PPDUDB20 Installed new tube and connector and unit should be good again at this time.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived at residence and verified filltube with harness not severed or wires cut and thatbin is seated properly. Ensured filltube not blocked with ice. Reconnected all connetions and the icemaker assy harness is ok. Icemaker cycled and dumped ice during service.
DRYER - ELECTRIC WHIRLPOOL MEDX700XL0 "complaint of blown thermal fuse, replaced thermal fuse ; spoke with technical assistant Chris in tech supprot twice and draweed the same conclusion that the vent is restricted, advised customer on the cause of the failure and advised her to have the vent professionally cleaned to resolve the issue; used 1 WP3392519 (THERMAL FUSE (91 C)) from stock"
AC WALL WHIRLPOOL WFC150M0EB3 Installed new RR switch and the light is off and it is checking good again at this time.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installed new sump assy and unit is holding water
WASHER-TOP LOAD WHIRLPOOL WTW8040DW0 READJUST WASHER LEGS AMD ROTOR STATOR AND TEST WASHER IN BULKY/SHEET AND DEEP WATER TEST WASHER WORKING WELL
WASHER WHIRLPOOL WTW8000DW5 Ran and tested unit and everything is checking good at this time. There were errror codes for overload and off balance. I advised on loading and that this unit can be both over loaded and underloaded and also advised on correct HE detergent usage. I cleared the error codes and did a factory reset on the unit and it is testing good at this time.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived at residece and found water on the bottom of tub. Manually drained unit and accessed drain pump and removed debris from impeller blades. Ensured the wire connections secure on the heater element. Advised client to keep rinse aid resevior full to hel curb excessive moisture and wetness.
REFRIGERATOR MAYTAG MRT118FFFH01 installed compressor . checked for cooling . tested ok. cover under psp
REFRIGERATOR JENN-AIR JS48PPDUDB20 This is a built in unit- Found that the fill tube hose is leaking. Ordering parts for repair.; ordrng 1 W11212166 (TUBE-INLET () and 1 WP2198677 (CONNECTOR and 1 WP2300868 (FITTING
RANGE WHIRLPOOL WFG525S0HZ1 Unit works sporadically sometimes. Ensured everything plugged in and tight. Unit stopped working properly all of a sudden.; ordrng 1 WPW10475149 (module-spk) and 1 W11233074 (spark harness) and 1 W11162730 (spark module board)
VENT HOOD JENN-AIR JXD7036YS0 Unit needs blower fan assy. CLient will hold off on repairs for now.
ICE MAKER KITCHENAID KUID508ESS2 Unit is working as desgined. Unit will overflow some when filling the resevior. Unit is circulating and draining fine. With check with parts dept to ensure no ither part is on this unit.
WASHER-TOP LOAD WHIRLPOOL WTW8040DW0 CHECK ONE WASHER AND FOUND ERROR ODE F0-E3 LOAD SIZE EXCEED WASHER LOAD CAPACITY; ordrng 1 W10811956 (GEARCASE) and 1 W10754448 (CLUTCH) and 1 W10812421 (CNTRL-ELEC)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Installed new adapter, fan and IM and unit should be good again at this time."
WASHER WHIRLPOOL WTW5000DW1 Installed new gearcase and recalibrated the unit and it is checking good again at this time.
MICROWAVE WHIRLPOOL WMH32519CW2 Found that there was a spot next to the LR rack bracket that had some exposed metal and caused it to arc. Painted the exposed metal with WP appliance touch up paint and ran and tested unit and everything is checking good again at this time.
DRYER MAYTAG MGD3500FW0 Installed new ignitor and unit is heating and checking good again at this time.
DRYER WHIRLPOOL WED7500GW0 "INSTALLED BLOCK TERMINAL,ANS TERMINAL"
WASHER MAYTAG MHW3505FW TO RUN CALL SATURDAY; schdld next appmnt for 2/9 SAT !
RANGE MAYTAG MGR660FZ0 INSTALLED TRIM VENT AND SCREWS UNIT TESTED WORKING FINE
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Found that the water valve is broken and leaking. Ordering new valve assy.; ordrng 1 WPW10179146 (VALVE-INLT)
REFRIGERATOR WHIRLPOOL WRX735SDM04 INSTALLED DOOR SWICHTES UNIT UNIT TRESTED WORKING FINE
MICROWAVE KITCHENAID KMHS120ESS-7 INSTALLED CONTROLLER AND CONTROL ELECTRONIC UNI TTESTED WORKING FINE
REFRIGERATOR WHIRLPOOL WRS325SDHW01 CHECKED OPERATION FOUND CONDESER FAN BLAD NOT INSTALLED TO THE FAN ADJUSTED UNIT TESTED WORKING FINE AFTER SERVICE....
REFRIGERATOR KITCHENAID KRFC704FPS0 The dispenser is operating properly at this time but she advised that it sometimes won't work properly and the dispenser door sometimes won't close for a while after dispensing.
WASHER WHIRLPOOL WTW5000DW2 "Ran and tested unit and there are no error codes and unit is testing good at this time. Customer is using powder detergent and doing alot more than 1 tablespoon per load, Advised to use only 1 tablespoon per load of a good namebrand HE detergent. I did a factory reset on the board to see if that helps any but advised that these units use very little water. Customer is not happy with the amount of water in the tub and is going to try to return the unit."
DRYER - ELECTRIC WHIRLPOOL WED4815EW1 "Check one dryer not working found and repair L2 wire to terminal block,test unit check ok FCC."
WASHER WHIRLPOOL WTW5000DW1 "Check opne washer making noise found noisey gearcase,ordering one gearcase.; ordrng 1 W11035751 (GEARCASE)"
DISHWASHER WHIRLPOOL GU2300XTVS0 "Ran unit, filled, washed and drained and no leaks found at this time. Everything is checking good ."
DISHWASHER KITCHENAID KDFE104DBL5 "Check one dishwasher not cleaning properly,found food in the upper and lower spray arm,clean out spray arm test unit check ok FCC."
BEVERAGE CENTER JENN-AIR JUW24FRECX00 "customer expected the door to self close ,and complained that it wasnt shutting, explained soft close feature and found the unit fuctioning as designed"
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Everything is checking good at this time. The water lines aren't kinked and the filter isn't blocked and the water is dispensing out the door. Advised that they could try turning the pressure up just a little bit to try to increase the water flow but no problems found at this time.