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for Norcross, GA
Kenneth - Norcross, GA
Our technician was fantastic. Even though it took a couple of trips, he stayed up beat and kept us informed. He was very respectful of our house and time.
Chanh - Norcross, GA
Acelia - Norcross, GA
Very professional and timely. Will definitely refer company.
Very competent. Appreciated his opinion.
Randall Reed - Norcross, GA
TD - Norcross, GA
Great service. Very professional.
Impress with service!
Diana - Norcross, GA
Tech was very professional and detail oriented.
Efficient and Quality Service
Eugene - Norcross, GA
The service technician was on time and completed the repair job swiftly and efficiently. He was friendly and walked me through the details of the repair and follow-up if needed.
Jemima - Norcross, GA
Julie - Norcross, GA
Nicole - Norcross, GA
Greg is the best!!!! My refrigerator is finally working properly and all issues are fixed! He is very knowledgeable and got it working very quickly.
Fast and Efficient
Eugene - Norcross, GA
The service technician was able to identify and fix the problem with our refrigerator in short time.
Finally fixed my ice maker
Laurie - Norcross, GA
Jerome came to my house to fix a recurring issue that I have had since I bought my Whirlpool refrigerator. I have had the ice maker replaced 4x so far. Jerome was very methodical and made several suggestions and changes that fixed my problem. He even called back a few weeks later to see if my issue had been resolved.
Joann - Norcross, GA
Tech was courteous and knowledgeable
Great service! Very professional, neat and personable!
Denise - Norcross, GA
Dale - Norcross, GA
Dale - Norcross, GA
Replaced one part and thought it would solve the problem, but it did not and the company would not send him back the same day.
Asher - Norcross, GA
Very horrible experience
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
Michael - Norcross, GA
Tim did a great job. He was very friendly and explained everything clearly. It's wonderful to have our dishwasher working again!
Echo - Norcross, GA
Jerome was great! Arrived on time and was very professional. He was very knowledgeable about his work and had the dishwasher repaired within a short timeframe. Did an awesome job!
Sherlinda - Norcross, GA
Service tech was nice and professional got the job done in a timely manner.
Robyn - Norcross, GA
Easy to make the appointment. the repairment called before coming. He was thorough and considerate of my floors and anyplace that he had to put his tools. He explained everything very well .
Sherry - Norcross, GA
Fast, efficient service
WASHER WHIRLPOOL WFW6620HC0 found that struts on washer are bad . washer is bouncing even though its is levelled; ordrng 4 W11316766 (struts)s
DISHWASHER JENN-AIR JDTSS244GP0 found that sump was not running. replaced and tested ok
REFRIGERATOR KITCHENAID KRSC503ESS01 replaced defective freezer door. Please allow 24 hours for proper ice production.
WASHER WHIRLPOOL MVWC6ESWW1 Faulty Timer ( not advancing to next cycle ) and Cntrl that helps with agitation delay. need to order both parts and return for repair.; ordrng 1 WPW10243947 (Timer) and 1 WPW10104800 (cntrl)
DISHWASHER MAYTAG MDB494SDM2 control lock was on. turned off and unit turned on and is working as designed
OVEN WHIRLPOOL WEG745H0FS0 door warped and not closing; ordrng 1 wpw10297318 (liner) and 1 wpw10300487 (inner glass) and 2 wpw10440013 (hinges)s and 1 w10909032 (glass) and 2 wpw10429492 (standoff)s and 1 wpw10618239 (handle)
DISHWASHER KITCHENAID KDTM354DSS4 "replaced damage extended hose, broken housing for upper rack and drain pump. unit shuts works and drains as designed."
OVEN WHIRLPOOL WEG745H0FS0 replaced damaged part on oven door unit checked ok
DISHWASHER JENN-AIR JDB9800CWS2 "replaced both controls, unit is working as designed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "replaced fill tube, unit is leak free and working as designed."
WASHER MAYTAG MHW6630HW0 "replaced the pressure switch and hose to addess a f0e2 , unit checked ok"
WASHER MAYTAG MVWX655DW1 Arrived at residence and found that the dispenser level indicator was not properly installed. Installed properly and showed client proper function. Tested and works
DISHWASHER WHIRLPOOL WDF331PAHS0 replaced circ pump. unit is working as designed.
DRYER WHIRLPOOL WED4815EW1 Unit terminal block screws and terminal block washers missing. Replaced and installed missing screws and block Unit not getting 240 vfrom out of the wall or at the terminal block. unit getting 120v from L1-Nuetral and L2 to neutral. But only getting 4 volts from L1-L2. Advised client.
WASHER MAYTAG MVWB765FW1 Unit is making a grinding noise when trying to spin. Agitate. Can hear the noise when spinning by hand. Need to order outer tub assy and gearcase assy.CLient was not aware of fee. CLient will hold off on repairs.
DISHWASHER KITCHENAID KDTM354DSS4 "broken upper rack, and faulty pump.; ordrng 1 W10914557 (drain pump) and 1 8269144A (hose) and 1 WPW10588164 (housing L) and 2 WPW10546503 (adjuster assembly)s and 1 WPW10588165 (housing R) and 2 WPW10195840 (positioner)s"
RANGE WHIRLPOOL WFG550S0HZ0 Arrived at residence and found that the unit is working as designed. Unit is venting on the top of the cooktop and ultimatley getting things very warm/hot to touch. Advised client that this is the normal Spoke to tech support and (Abbey) and they advised of normal function. Items on the cooktop will get very warm when oven is in use.file # 7726365772
OVEN WHIRLPOOL WEG745H0FS0 neeeds top trim; ordrng 1 w11205076 (trim)
WASHER MAYTAG MHW6630HW0 Arrived at residence and F0E2 error detected. Tried to flush unit out by filling and draining the unit multiple times. Ran the unit in daignostics mode to ensure proper function and to reset the control. Disconnected pressure hose and ensured no air buildup thru the pressure hose. No more error when checking diagnostics. Left the unit running with the client.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 found that icemaker fill tube is lealing; ordrng 1 W11232485 (fill tube)
RANGE WHIRLPOOL ACR2303MFW2 all burners are working as designed . explained that is the way the unit works
DISHWASHER JENN-AIR JDB9800CWS2 key panel not responding. parts are covered under 1 yr warranty; ordrng 1 W11179176 (console) and 1 W10866121 (elec control)
WASHER WHIRLPOOL WFW560CHW0 "replaced failed inlet valve and confirmed operation, checked ok"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 found that heater not functioning freezing the water line . stopping ice prodution; ordrng 1 W11087201 (heater) and 1 WPW10341329 (water valve)
OVEN WHIRLPOOL WOD51EC0HS01 "replaced controls and sensor to address runaway situation , checked ok"
WALL OVEN KITCHENAID KODE500ESS "replaced failed door to address customers concern , checked ok"
REFRIGERATOR-FD KITCHENAID KRMF706EBS01 need auth system is down; schdld next appmnt for 11/6 WED !
OTR MICROWAVE WHIRLPOOL WMH31017HS2 found that elec control is causing the issue . cm complained that the mw would work for a few minutes then stop heating; ordrng 1 W10892389 (elec control)
DISHWASHER WHIRLPOOL WDF331PAHS0 "replaced faulty control , broken UI Console. and damaged door. unit now runs but found a leak located at a crack inside the circ sump.; ordrng 1 W11025157 (circ assembly)"
WASHER WHIRLPOOL WTW5000DW3 tech replaced faulty capacitor.unit is operating as designed.
WASHER WHIRLPOOL WTW7500GW0 "sr#7726261385customer complaint:unit will not clean clothes.tech advised customer cycle selection and soap usege.tech found no known error codes stoered.unit is operating as designed.; (created new UIS, deleted prior attachment to UisID 108073)"
REFRIGERATOR JENN-AIR JS48NXFXDE01 customer complaint:freezer door making noises in operation.tech found that noises are coming from installation.tech made adjustment to cabinet feet and oiled upper hinge.unit is operating better..
DRYER WHIRLPOOL WED5620HW0 "complaint of noisey operation , repaired the blower wheel and housing to stop the rubbing noise , checked ok"
OVEN WHIRLPOOL WEG745H0FS0 door warped and not closing; ordrng 1 wpw10297318 (liner) and 1 wpw10300487 (inner glass) and 1 w10909032 (0uter glass) and 2 wpw10440013 (hinge)s and 2 wp355214 (screw)s and 1 w10294853 (trim) and 1 w10772958 (insulation) and 2 w11116956 (rail)s and 3 wpw10031790 (screw)s and 2 w11396735 (screw)s and 1 w10294855 (top trim) and 2 wpw10410341 (standoff)s and 1 wpw10618239
WASHER WHIRLPOOL WTW5000DW3 tech recieved wrong and need to order correct from w/p; ordrng 1 w11162561 (capacitor)
REFRIGERATOR KITCHENAID KRSC503ESS01 Spoke tj from tech support and advised that need to change the door. Frozen water line in the freezer. Advised that doors will take 6-8 weeeks to come in.file 7726234476; ordrng 1 LW10728959 (dor-fip)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived at residence and found water on the toop of the unit and water behind the unit as well as on the sides. Water cascading down onto clients floor. CLient had to turn off water to prevent floor damage and any further leaking. FOund that the fill tube for the ice maker on the top of the fridge has a hole and is damaged allowing water to get onto clients floors and sides and rear of the unit. CLient will hold off on repairs. Unit is 5 days old and they will contact Lowe's for a solution
DISHWASHER WHIRLPOOL WDF331PAHS0 "user interface is completely broken, also noticed door is damaged and causing issues for the unit door to close.; ordrng 1 W10274902 (Panel front stainless) and 1 W11095590 (console) and 1 W11087226 (control)"
ICE MAKER WHIRLPOOL GI15NDXZS0 drain needs to replaced customer will install.; ordrng 2 dsW11038865 (hose drain 16.70)s
REFRIGERATOR KITCHENAID KRFC704FSS01 "inlet valve had a loose connection, resecured connection unit is working as designed. cst never had a filter cap, will be ordering one and Direct shipping to cst.; ordrng 1 DSW11220375 (CAP)"