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for Norcross, GA
Very competent. Appreciated his opinion.
Randall Reed - Norcross, GA
TD - Norcross, GA
Great service. Very professional.
Impress with service!
Diana - Norcross, GA
Tech was very professional and detail oriented.
Efficient and Quality Service
Eugene - Norcross, GA
The service technician was on time and completed the repair job swiftly and efficiently. He was friendly and walked me through the details of the repair and follow-up if needed.
Jemima - Norcross, GA
Julie - Norcross, GA
Nicole - Norcross, GA
Greg is the best!!!! My refrigerator is finally working properly and all issues are fixed! He is very knowledgeable and got it working very quickly.
Fast and Efficient
Eugene - Norcross, GA
The service technician was able to identify and fix the problem with our refrigerator in short time.
Finally fixed my ice maker
Laurie - Norcross, GA
Jerome came to my house to fix a recurring issue that I have had since I bought my Whirlpool refrigerator. I have had the ice maker replaced 4x so far. Jerome was very methodical and made several suggestions and changes that fixed my problem. He even called back a few weeks later to see if my issue had been resolved.
Joann - Norcross, GA
Tech was courteous and knowledgeable
Great service! Very professional, neat and personable!
Denise - Norcross, GA
Dale - Norcross, GA
Dale - Norcross, GA
Replaced one part and thought it would solve the problem, but it did not and the company would not send him back the same day.
Asher - Norcross, GA
Very horrible experience
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
Michael - Norcross, GA
Tim did a great job. He was very friendly and explained everything clearly. It's wonderful to have our dishwasher working again!
Echo - Norcross, GA
Jerome was great! Arrived on time and was very professional. He was very knowledgeable about his work and had the dishwasher repaired within a short timeframe. Did an awesome job!
Sherlinda - Norcross, GA
Service tech was nice and professional got the job done in a timely manner.
Robyn - Norcross, GA
Easy to make the appointment. the repairment called before coming. He was thorough and considerate of my floors and anyplace that he had to put his tools. He explained everything very well .
Sherry - Norcross, GA
Fast, efficient service
William - Norcross, GA
June - Norcross, GA
Reece, the technician, was professional, prompt and very knowledgeable. The customer service group kept me informed all the way through the process as parts had to be ordered. Best service experience ever!!
Connie - Norcross, GA
FREEZER KITCHENAID KRMF706EBS01 "drawer dc volt board soaked from moisture buildup causing icemaker to fail need to order new pantry door and control and retrun for repair.unit is also having issues cooling, order new control and user interface; ordrng 1 W10815668 (Black stainless Door drawer) and 1 WPW10769076 (drawer control) and 1 WPW10675033 (control) and 1 W11330971 (user interface)"
OVEN JENN-AIR JJW2827DS01 faulty sensor. says was at 350 was actually at approx 450 degrees. will need to order new sensor and return for repair; ordrng 1 W10859573 (sensor)
DISHWASHER KITCHENAID KDTE104ESS4 replaced elec control and sumo. tested ok
ICE MAKER WHIRLPOOL GI15NDXZS0 need recirc pump sensor and housing is leaking
ICE MAKER WHIRLPOOL GI15NDXZS0 faulty sensor and recirc pump. need to order and return for repair.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "faulty circ pump runs for a short time then slowly turns off, causing lack of water flow. also has broken pieces including upper left rack. need to order parts and return for repair.; ordrng 1 W11087376 (circ pump) and 1 WPW10082853 (pivot) and 1 W10913628 (track)"
DISHWASHER MAYTAG MDBH979SAW1 replaced console. tested ok
OTR MICROWAVE WHIRLPOOL WMH31017HS2 "unit was uninstalled by the appartment complex, dont need 2man this time. job was completely replaced mag., mag thermostat, diode and cap. unit is heating and working as designed."
WASHER MAYTAG MVWC415EW0 Arrievd at residence and tested the uni in drain and spin and on normal cycle. CLeaned out the unit from excessive detergent and reinstalled the cap properly. Tightened the agitator bolt on the unit sightly. Tested with client and works. Agitator top not popping off now
ICE MAKER KITCHENAID KUID508HPS00 Ensured the unit is filling draining and circulating properly. Unit evaporator also getting extremely cold. Fingers sticking to evaporator when touched. Visually inspected the frost pattern and waited for a batch of ice to form and slide forward. Compressor and fans running as well. Tested and works. Please allow 24 hours for proper ice production.
DRYER MAYTAG MEDC465HW0 "checked everything on this unit, fuses, elements all checked out good. found nothing off. did noticed crushed vent hose. advised cst to prevent crushing the line and to not overfill the unit. csst got the ducts cleared. advised cst to read over the user guide and care manual"
DRYER MAYTAG MED5630HC0 dryer wasn't leveled and dryer hose was off. resecured the hose and releveled unit is working as designed.
WASHER WHIRLPOOL WTW4955HW1 replaced damaged latch unit is working as designed.; used 1 W11307244 (latch) from stock
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "freezer door is leaning needs washers to lift, fresh food left side of gasket is completely crushed needs a new gasket to properly seal.; ordrng 4 WP487576 (washer hinge)s and 1 W10507460 (gasket)"
DRYER WHIRLPOOL AED4516HW0 found foreign material in dryer causing it to be noisy and stop tumbling. removed and tested ok
DISHWASHER KITCHENAID KDTE104ESS4 found that the wrong part was installed .; ordrng 1 W11084331 (elec control) and 1 W10917110 (sump assembly)
DISHWASHER MAYTAG MDBH979SAW1 found that main control was not sending power to the unit . replaced main control . unit works but certin functions on the keypanel are not responding; ordrng 1 W10811166 (console)
RANGE AMANA ACR2303MFW2 CHECKED ONE ELECTRIC RANGE AND FOUND CENTER OF THE BURNER NOT GETTING RED AND INF SWITCH CONTACT BURN TOGETHER CAUSE ON INDICATOR TO STAY ON REPLACE ONE ELEMENT KIT AND ONE INF SWITCH TEST WITH CUSTOMER
REFRIGERATOR JENN-AIR JS48PPDUDE01 adjusted conecction on ice maker control board unit tested working fine
WASHER-TOP LOAD MAYTAG MTW5770TQ0 CHECK ONE WASHER TOP LOAD AND FOUND TIMER ASSY NOT TURNIBG OFF THE WASHER GIVE CUSTOMER ESTIMATE
REFRIGERATOR WHIRLPOOL WRX735SDBM00 loose water supply fitting .
FREEZER WHIRLPOOL KRFC300ESS01 found that clip on mullion was broken. causin the mullion not to be secured to th door. replaced and tested ok
DISHWASHER WHIRLPOOL WDT720PADM2 replaced sump assembly. tested ok
OTR MICROWAVE WHIRLPOOL WMH31017HS2 assisted tech 33
OVEN JENN-AIR JJW2827DS01 found that u/i was not responding . replaced u/i . tested ok
DRYER MAYTAG MEDC465HW0 found that dryer vent was clogged . advised cm to call a chimney sweep to take care of the clogged vent
DISHWASHER WHIRLPOOL WDTA50SAHZ0 found that ther was no rinse aid in the dw and cm was not allowing the water to get hot before using the dw . also tested the heater . heater circuit tested ok
DISHWASHER KITCHENAID WDT970SAHV0 found that pump motor was weak . not spraying water on the dishes. replaced pump assembly . tested ok
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 found that freezer door gasket was leaking . reinstalled and heated the gasket. tested ok
REFRIGERATOR SBS KITCHENAID KRSC503ESS01 INSTALLED DISPLAY AND CONTROL BOARD UNIT TESTED WORKING FINE
DISHWASHER WHIRLPOOL WDT720PADM2 found that sump motor not running correctly. causing the dishes not to be cleaned; ordrng 1 WPW10671941 (sump assembly)
REFRIGERATOR WHIRLPOOL KRFF305ESS02 Ordering left fridge door. Advised unit would take a couple weeks to come in.; ordrng 1 13107888SQ (dor-fip ss)
REFRIGERATOR KITCHENAID KRFC604FSS00 found that thermistor was loose and back wall was iced up . removed ice reinstalled thermistor. tested ok.
DRYER WHIRLPOOL WED8300SW2 f1 error code bad elec control
COOKTOP WHIRLPOOL W5CG3024XS01 Arrievd at residence and the gas was turned off upon arrival. CLient explained that the smell was coming from the front right burner. No gas smells or odors detected for the duration of the service. This incident happened one time per the client. Advised client to ensured that knobs are all the way in the off position as well.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 removed iced build up . reinstalled thermistor . tested ok
MICROWAVE WHIRLPOOL WMH31017HS2 "faulty mag, need to order parts for unit and return with a 2man; ordrng 1 W10754299 (MAG) and 1 W10832024 (MAG THERMOSTAT) and 1 W10850446 (CAP) and 1 W11256462 (DIODe) and 1 2man (2man)"
DISHWASHER KITCHENAID KDTE104ESS4 installed sump tested ok
REFRIGERATOR KITCHENAID KRFC704FPS00 founds that evap fan was not running and def drain was clogged . replaced evap wall. tested ok
RANGE AMANA ACR2303MFW2 "Found burners only getting hot on outside rings, not the mddle. Needs new burner kit. Also found indicator 'on' light faulty. Needs new infinite switches.; ordrng 1 w11371990 (ELMNT-SURF) and 1 WP3148953 (SWITCH-INF) and 1 WP3149404 (SWITCH-INF)"