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for Norcross, GA
Yolanda - Norcross, GA
Phyllis - Norcross, GA
Lester was extremely knowledgeable and patiently explained what he was doing.
Kenneth - Norcross, GA
Our technician was fantastic. Even though it took a couple of trips, he stayed up beat and kept us informed. He was very respectful of our house and time.
Chanh - Norcross, GA
Acelia - Norcross, GA
Very professional and timely. Will definitely refer company.
Very competent. Appreciated his opinion.
Randall Reed - Norcross, GA
TD - Norcross, GA
Great service. Very professional.
Impress with service!
Diana - Norcross, GA
Tech was very professional and detail oriented.
Efficient and Quality Service
Eugene - Norcross, GA
The service technician was on time and completed the repair job swiftly and efficiently. He was friendly and walked me through the details of the repair and follow-up if needed.
Jemima - Norcross, GA
Julie - Norcross, GA
Nicole - Norcross, GA
Greg is the best!!!! My refrigerator is finally working properly and all issues are fixed! He is very knowledgeable and got it working very quickly.
Fast and Efficient
Eugene - Norcross, GA
The service technician was able to identify and fix the problem with our refrigerator in short time.
Finally fixed my ice maker
Laurie - Norcross, GA
Jerome came to my house to fix a recurring issue that I have had since I bought my Whirlpool refrigerator. I have had the ice maker replaced 4x so far. Jerome was very methodical and made several suggestions and changes that fixed my problem. He even called back a few weeks later to see if my issue had been resolved.
Joann - Norcross, GA
Tech was courteous and knowledgeable
Great service! Very professional, neat and personable!
Denise - Norcross, GA
Dale - Norcross, GA
Dale - Norcross, GA
Replaced one part and thought it would solve the problem, but it did not and the company would not send him back the same day.
Asher - Norcross, GA
Very horrible experience
Really great service
Catharine - Norcross, GA
Jerome was very professional and listened carefully to my description of the problem. He was able to diagnose and fix the issue in a short amount of time. I really appreciated the care he took in using a step by step approach to determine what was wrong. After this experience, he will be the first person we call if any other problems come up.
Lawrence - Norcross, GA
Won’t use again, need to communicate better
Nicole - Norcross, GA
This is not against the tech but against the unhelpful people I had to call 4 times. The tech was an hour and a half late, and I kept getting the run around from every person I spoke to. I left work early to be home for this, and it got to the point where I had to go and pick up my kids from daycare. I flat out refused to pay full price given the awful experience. The tech agreed to just charge me the fee for coming out.
we still have he problem
Mark - Norcross, GA
we still have the problem
Great Service and very professional
Pamela - Norcross, GA
George - Norcross, GA
Technician was on time and knowledgeable. He was courteous and listened to my comments.
Michael - Norcross, GA
Tim did a great job. He was very friendly and explained everything clearly. It's wonderful to have our dishwasher working again!
Echo - Norcross, GA
Jerome was great! Arrived on time and was very professional. He was very knowledgeable about his work and had the dishwasher repaired within a short timeframe. Did an awesome job!
Sherlinda - Norcross, GA
Service tech was nice and professional got the job done in a timely manner.
WASHER-TOP LOAD WHIRLPOOL WTW5000DW3 sr#7726963091customer complaint :unit is shaking spin cycle.tech made adjustment to feet and tested unit with wet clothes .unit is operating as designed.
REFRIGERATOR KITCHENAID KRFC604FSS00 need to order new part number for COVER and cotnrol and return. both are under warranty through our company. needs to be deiced.; ordrng 1 W11333076 (Control board) and 1 W10889360 (evap cover)
REFRIGERATOR KITCHENAID KRFC704FBS01 replaced cover evap. repositioned the BImetal and defrosted the unit. unit looking good and seems to be working as designed. advised cst to allow 12-24 hours to get back to temp before use.
WASHER MAYTAG MVWB765FW2 removed agitator and removed caught thin sheet. advised cst to use a deep fill when running thinner sheets and clothes. resecured agitator and recalibrated the unit. unit is working as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHZ cm complained about a noise in the back of the unit . found that tape was not taken off from the vent on installation . causing the noise. removed and tested ok
DRYER WHIRLPOOL WED4815EW1 replaced dented panel. tested ok
REFRIGERATOR WHIRLPOOL KRFC704FBS01 found that thermistor was loose causing the evap to frost up. reinstalled and tested ok
RANGE WHIRLPOOL JGRP430WP01 found that touch pad is not responding parts and labor covered auth# jnrul00dl1.; ordrng 1 WPW10464535 (touch pad)
WASHER WHIRLPOOL WTW7500GW0 "Replaced control pannel,control board and clutch.Ran washer through a full cycle.Washer is operating as designed.Demontrated to customer that the clothes are washing properly."
REFRIGERATOR JENN-AIR JS48NXFXDE01 found that door is damaged on the top; ordrng 1 W10800814 (door) and 2 manjob (2 man job)s
OVEN KITCHENAID KODE500ESS02 replaced console tested ok
WASHER WHIRLPOOL WFW6620HC0 found that struts on washer are bad . washer is bouncing even though its is levelled; ordrng 4 W11316766 (struts)s
DISHWASHER JENN-AIR JDTSS244GP0 found that sump was not running. replaced and tested ok
REFRIGERATOR KITCHENAID KRSC503ESS01 replaced defective freezer door. Please allow 24 hours for proper ice production.
WASHER WHIRLPOOL MVWC6ESWW1 Faulty Timer ( not advancing to next cycle ) and Cntrl that helps with agitation delay. need to order both parts and return for repair.; ordrng 1 WPW10243947 (Timer) and 1 WPW10104800 (cntrl)
DISHWASHER MAYTAG MDB494SDM2 control lock was on. turned off and unit turned on and is working as designed
OVEN WHIRLPOOL WEG745H0FS0 door warped and not closing; ordrng 1 wpw10297318 (liner) and 1 wpw10300487 (inner glass) and 2 wpw10440013 (hinges)s and 1 w10909032 (glass) and 2 wpw10429492 (standoff)s and 1 wpw10618239 (handle)
DISHWASHER KITCHENAID KDTM354DSS4 "replaced damage extended hose, broken housing for upper rack and drain pump. unit shuts works and drains as designed."
OVEN WHIRLPOOL WEG745H0FS0 replaced damaged part on oven door unit checked ok
DISHWASHER JENN-AIR JDB9800CWS2 "replaced both controls, unit is working as designed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "replaced fill tube, unit is leak free and working as designed."
WASHER MAYTAG MHW6630HW0 "replaced the pressure switch and hose to addess a f0e2 , unit checked ok"
WASHER MAYTAG MVWX655DW1 Arrived at residence and found that the dispenser level indicator was not properly installed. Installed properly and showed client proper function. Tested and works
DISHWASHER WHIRLPOOL WDF331PAHS0 replaced circ pump. unit is working as designed.
DRYER WHIRLPOOL WED4815EW1 Unit terminal block screws and terminal block washers missing. Replaced and installed missing screws and block Unit not getting 240 vfrom out of the wall or at the terminal block. unit getting 120v from L1-Nuetral and L2 to neutral. But only getting 4 volts from L1-L2. Advised client.
WASHER MAYTAG MVWB765FW1 Unit is making a grinding noise when trying to spin. Agitate. Can hear the noise when spinning by hand. Need to order outer tub assy and gearcase assy.CLient was not aware of fee. CLient will hold off on repairs.
DISHWASHER KITCHENAID KDTM354DSS4 "broken upper rack, and faulty pump.; ordrng 1 W10914557 (drain pump) and 1 8269144A (hose) and 1 WPW10588164 (housing L) and 2 WPW10546503 (adjuster assembly)s and 1 WPW10588165 (housing R) and 2 WPW10195840 (positioner)s"
RANGE WHIRLPOOL WFG550S0HZ0 Arrived at residence and found that the unit is working as designed. Unit is venting on the top of the cooktop and ultimatley getting things very warm/hot to touch. Advised client that this is the normal Spoke to tech support and (Abbey) and they advised of normal function. Items on the cooktop will get very warm when oven is in use.file # 7726365772
OVEN WHIRLPOOL WEG745H0FS0 neeeds top trim; ordrng 1 w11205076 (trim)
WASHER MAYTAG MHW6630HW0 Arrived at residence and F0E2 error detected. Tried to flush unit out by filling and draining the unit multiple times. Ran the unit in daignostics mode to ensure proper function and to reset the control. Disconnected pressure hose and ensured no air buildup thru the pressure hose. No more error when checking diagnostics. Left the unit running with the client.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 found that icemaker fill tube is lealing; ordrng 1 W11232485 (fill tube)
RANGE WHIRLPOOL ACR2303MFW2 all burners are working as designed . explained that is the way the unit works
DISHWASHER JENN-AIR JDB9800CWS2 key panel not responding. parts are covered under 1 yr warranty; ordrng 1 W11179176 (console) and 1 W10866121 (elec control)
WASHER WHIRLPOOL WFW560CHW0 "replaced failed inlet valve and confirmed operation, checked ok"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 found that heater not functioning freezing the water line . stopping ice prodution; ordrng 1 W11087201 (heater) and 1 WPW10341329 (water valve)
OVEN WHIRLPOOL WOD51EC0HS01 "replaced controls and sensor to address runaway situation , checked ok"
WALL OVEN KITCHENAID KODE500ESS "replaced failed door to address customers concern , checked ok"
REFRIGERATOR-FD KITCHENAID KRMF706EBS01 need auth system is down; schdld next appmnt for 11/6 WED !
OTR MICROWAVE WHIRLPOOL WMH31017HS2 found that elec control is causing the issue . cm complained that the mw would work for a few minutes then stop heating; ordrng 1 W10892389 (elec control)
DISHWASHER WHIRLPOOL WDF331PAHS0 "replaced faulty control , broken UI Console. and damaged door. unit now runs but found a leak located at a crack inside the circ sump.; ordrng 1 W11025157 (circ assembly)"