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for Monroe, GA
Barbara - Monroe, GA
Manuel - Monroe, GA
Under warranty great service
James - Monroe, GA
Mr Purdy had the problem resolved in 10 min or less and had talked to the manufacturer
Lana - Monroe, GA
Victoria - Monroe, GA
Susan - Monroe, GA
Donna - Monroe, GA
This was the 5th time he had been to repair our ice maker. It is still NOT working. He was very curt and rude this time saying, “I don’t make them, I just fix them.” Well, for the 6th time, it is still NOT repaired! Very DISSATISFIED with attitude and performance!! DO NOT want Mr. Purdy“fixing” my appliance ever again. In fact, we have NO CONFIDENCE in Flamingo at all since we have been told by Mr. Purdy that other technicians did not know what they were doing and refused to call Whirlpool Service Dept upon arrival as has been requested because “she doesn’t know what she’s talking about!” He disconnected the ice maker unit and ran water over it to dislodge a very small piece of ice. I asked how I would know how to do that and his attitude was very flippant and curt toward me. He has blamed us for the unit failing to operate properly; however, we STILL don’t have any ice since Mr. “KNOW IT ALL” was out here and declared it was now working fine. I WILL NOT allow Flamingo to work on my appliances ever again. Is it obvious yet that I am very DISSATISFIED???!!!!!!!
Mr. Purdy is a gem!
Phyllis - Monroe, GA
Loretta - Monroe, GA
Rudolph - Monroe, GA
Donna - Monroe, GA
Nicole - Monroe, GA
Professional and Polite
Jamie - Monroe, GA
Service was easy breezy. Marvin was professional and even provided additional information on how to maintain my other new appliances in my home.
Kathy - Monroe, GA
Great service, solved issue
Melanie - Monroe, GA
Our technician was knowledgeable, pleasant, and fixed the problem.
Darron - Monroe, GA
If everybody are like Roy the world would be a better place
Donna - Monroe, GA
Me Purdy is very thorough and pleasant. Great service.
Mark - Monroe, GA
Roy was very knowledgeable. He seemed to know my washing machine inside and out. He had it fixed in practically no time at all. I did 2 loads of laundry after he left with no problems whatsoever.
David - Monroe, GA
Mr Purdy did a fantastic job. He was not able to fix problem on first trip but he ent above and beyond to get our dryer fixed and to keep us informed of what was needed and when it would be available
Great service. Very thorough!
Marion - Monroe, GA
Marvin was great!! Knew I exactly what to look for and quickly fixed my problem.
Barry - Monroe, GA
Great service, fair product
Tim - Monroe, GA
Perry - Monroe, GA
I was kept informed of the arrival time and was provided a photo of the technician. He diagnosed the problem immediately and demonstrated why it was happening so I could see it for myself. Highly recommend this company!
Carlton - Monroe, GA
Marvin performance was Perfect!!!!! He was very friendly and he explained all of work! Please keep him if I need him again.
Nancy - Monroe, GA
Stacey - Monroe, GA
The appointment time we had scheduled initially was the perfect time, I stayed home and the tech called me and said he wasn’t going to make it. I called and rescheduled and told them the hours I would be home. The tech showed up outside those hours then hung up on my husband because we weren’t home. I will never use this company again.
Sarah - Monroe, GA
Nancy - Monroe, GA
Great service. Friendly. Knowledgeable. Courteous.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "customer ans to q1,q2;no checked one top mount refrigerator and founf the refdoor have a small dent; ordrng 1 LW10638684 (DOR-FIP)"
WASHER-TOP LOAD MAYTAG MVW7230HW0 customer ans to q1.q2:no checked one washer top loada and found error code f0-e3 over load f0-e9 off balance pause f0-e5 off balance load run diagnostic cycle test complete customer complain washer is damaging clothes and items coming out wrinkle and also items wraping around the agitator SR FILE #7729775829
REFRIGERATOR-FD WHIRLPOOL WRF757SDHZ00 "customer ans to q1,q2:no checked one french door refrigerator and found no noise when water valve open for ice or dispensing ice did not sign due to covid 19 protocol"
DRYER - ELECTRIC WHIRLPOOL WED49STBW1 "customer ans to q1,q2;and rplace one rear drum seal did not sign due to covid 19 protocol"
DISHWASHER WHIRLPOOL WDF520PADW9 "customer ans to q`,q2:no checked one dishwasher and found customee was using the delay cycle wrong show customer how to used the delay run diagnostic cycle and test all functions and also advice to used high temp and run the hot water from sink befrore starting the dishwasher did not dign due to covid 19 protocol"
WASHER-TOP LOAD WHIRLPOOL WTW5000DW2 "CUSTOMER ANS T Q1,Q2;NO CHECKED ONE WASHER AND FOUND MAKING HIGH PITCH NOISE REPLACE ONE DRIDE BELT AND TEST SPIN CYCLE WORKING NO NOISE DID NOT SIGN DUE TO COVID 19 PROTOCOL"
REFRIGERATOR KITCHENAID KRMF706ESS01 "11/13/20 11:08: 10 there 11/13 FRI, 10:37 to 11:02, customer and to q1,q2:no checked one french door refrigerator and found auger motor rust and jam some time hard to turn; REPLACE 1 W11347435 (PLATE) and 1 W10822606 (MOTOR) and 1 WPW10291905 (SEAL) and 1 W10919724 (DOOR-ICE)DID NOT SIGN DUE TO COVID 19 PROTOCOL"
DRYER - ELECTRIC WHIRLPOOL WED49STBW1 CUSTOMER ANS TO Q1:Q2:NO CHECKED ONE DRYER AND FOUND FRONT BEARING BROKEN REOLACE ONE BEARING RING DID NOT SIGN DUE TO COVID 19 PROTOCOL
DRYER - ELECTRIC WHIRLPOOL WED5100HW1 SR FILE#7729522816 CALL TECH LINE ASSIST; ordrng 1 WP697772 (WHEEL) and 1 279787 (MOTOR-DRVE) and 1 W10837240 (BRACKET) and 1 661570V (BELT) and 4 WPW10314173 (SUPPORT)s
REFRIGERATOR-FD WHIRLPOOL WRX735SDHZ03 "CUSTOMER ANS TO Q1,A2 NO CHECKED ONE FRENCH DOOR REFRIGERATOR AND GETTING 121 VAC TO ICE MAKER WHEN DOOR CLOSE AND IM MOTOR NOT TURNING;replace 1 WPW10300024 (ICEMAKER) customer said IM WORKING DONT NEED THE SECOND PART did not sign due to covid 19 protocol"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "CUSTOMER ANS TO Q1,Q2;NO CHECKED ONE REFRIGERATTOR FRENCH DOOR AND FOUND PANTRY DOOR DAMAGE; ordrng 1 W11435354 (DOR-FIP)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "customer ans to q1,q2;no checked one french door refrigerator andfound RESERVOIR quick release stuck open return the 11/23/20; REPLACE 1 W11346622 (RESERVOIR)DID NOT SIGN DUE TO COVID 19 PROTOCOL"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "CUSTOMER ANS TO Q1,A2 NO CHECKED ONE FRENCH DOOR REFRIGERATOR AND GETTING 121 VAC TO ICE MAKER WHEN DOOR CLOSE AND IM MOTOR NOT TURNING; ordrng 1 WPW10300024 (ICEMAKER)"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 SR#7726569101 CHECKED ONE FRENCH DOOR REFRIGERATOR AND COUSTMER SAID THE TEMP IS SOME TIME AT 30*F AND TIMES AT 50*F MAY HAVE RESTRICTION TO get nitregon and blow out system; ordrng 1 nitrogen (nitrogen) and 1 W11036448 (SOLENOID ) and 1 WPW10143759 (drier-uv -) and 1 WPW10443217 (VALVE ) and 1 sst (sst)
DISHWASHER MAYTAG MDB9959SKZ0 "CHECKED ONE DW AND FOUND BROKEN METAL IN THE DRAIN PU,MP ASSY; ordrng 1 W11416363 (PUMP&MOTOR)"
DRYER - ELECTRIC WHIRLPOOL WED5100HW1 REPLACE ONE IDLER ARM squeaking noise come from CABINET RUBBING; ordrng 3 WPW10314173 (SUPPORT)s and 4 W11197416 (ABSORBER)s
REFRIGERATOR-FD WHIRLPOOL WRX735SDHZ02 "customer ans to q1,q2 :no checked one french door refrigerator and found the light switch broken replace one door switch dicd not sign due to covid 19 protocol"
REFRIGERATOR KITCHENAID KRMF706ESS01 "customer and to q1,q2:no checked one french door refrigerator and found auger motor rust and jam some time hard to turn; ordrng 1 W11347435 (PLATE) and 1 W10822606 (MOTOR) and 1 WPW10291905 (SEAL) and 1 W10919724 (DOOR-ICE)"
REFRIGERATOR-FD WHIRLPOOL n/a "SR FILE #7729279053 CUSTOMER ANS TO Q1,Q2:NO CHECKED ONE FRENCH DOOR REFRIGERATOR AND FOUND REFRIGERATOR PLUG IN AND NO LIGHT OR DISPLAY ON TEST 121V AC TO OUTLET THEN CHECK CONNECTOR UNDER CABINET BY THE COMPRESSOR COMING OUT OF CABINET TERMINAL LOOSE"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "customert ans to q1,q2:no checked one french door refrigeeatpor and found rail not rolling free and light switch and module out may not need im; ordrng 1 W11449273 (MODULE) and 2 W11265130 (SLIDE)s and 1 W11445850 (SWITCH) and 1 WPW10300024 (ICEMAKER)"
MICROWAVE WHIRLPOOL WMH31017HS3 "Replaced main control,tested ok.."
REFRIGERATOR-FD WHIRLPOOL WRX735SDHZ02 "q-1 no q-2 no no signature due to covid 19, custoemr complained of ice maker jamming occasionally, light not always coming on, checked ice maker and light, no issues, advised customer to keep an eye on the switch and monitor for frost."
DISHWASHER WHIRLPOOL WDT710PAHB1 installed wash pump panel damage repaired old one tested unit ok now no to covid19 q1 q2 q3 not signed due to covid19
OVEN WHIRLPOOL WOS72EC0HS01 display not operating order part; ordrng 1 W11428583 (console)
RANGE - ELEC WHIRLPOOL WFE770H0FZ2 "customer ans to q1,q2:no checked one elect range anf gound the the terminal block and wiring bun out need new harness; ordrng 1 W11134661 (HARNS-WIRE) and 1 WP3196548 (FUSE-THRML) and 1 WPW10245259 (BLOCK-TERM)"
RANGE - ELEC WHIRLPOOL MER6600FZ2 "customer ans to q1,q2:no checked one elect range and found control error code f1-e0 internal boerd failure; REPLACE 1 W11092468 (CNTRL-ELEC) TEST PRE HEAT SHOW CUSTOMER OVEN WORKING DID NOT SIGN DUE TO COVID 19 PROTOCOL"
REFRIGERATOR WHIRLPOOL WRF757SDEE01 found unit frosting in ref. out of warr .800 253 1301 called whirlpool no warr must call whirlpool first
WASHER WHIRLPOOL WTW4855HW1 check unit found colthes in unit spin out ok advised cust she has a drain problem unit ok no to covid 19 q1 q2 q3 not signed due to covid19
DISHWASHER WHIRLPOOL WDF330PAHS3 "customer and to q1/q2, no checcked one dishwasher and found drain pump not running remove pump and found impeller stop free impeller and test dishwasher now draing well did not sign due to covid 19 protocol"
DISHWASHER WHIRLPOOL WDF520PADM7 found unit working ok advised cust must use jetdry no to covid19 q1 q2q3 not signed due to covid
RANGE KITCHENAID KSEG7000ESS1 installed bake element tested unit ok now no to covid-19 not signed due to covid19
DISHWASHER WHIRLPOOL WDTA50SAHZ0 heater ok unit will not dry check f7 e1 control problem cust will call back no to covid-19 q1 q2 q3 not signed due to covid19
RANGE - ELEC WHIRLPOOL MER6600FZ2 "customer ans to q1,q2:no checked one elect range and found control error code f1-e0 internal boerd failure; ordrng 1 W11092468 (CNTRL-ELEC)"
DISHWASHER KITCHENAID KDTM704ESS0 "customer ans to q1,q2:no checkrd one dishwasher and found sump motor not running filling with water; ordrng 1 W10861526 (PUMP&MOTOR) and 1 W10854228 (CNTRL-ELEC)"
FREEZER WHIRLPOOL WZF56R16DW04 found unit over frosted defrost problem cust refuse service wants unit replaced
REFRIGERATOR WHIRLPOOL KSSO48QMB01 installed control tested unit ok now no to covid-19 q1 q2 q3 not signed due to covid-19; ordrng 1 W10818296
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 found kink in water line corrected also removed filter for cust no to covid-19 q1 q2 q3 not signed due to covid-19
WASHER WHIRLPOOL MVWC565FW2 level unit in front advised xcust on loading unit working ok now no to covid-19q1 q2 q3 not signed due to covid-19
N/A N/A GX900QPHQ0 FOUND STOP SWITCH BEND CAUSING UNIT NO TO STOP ADJUSRED SWITCH TESTED UNIT OK NOW NO TO COVID-19 Q1 Q2 Q3 NOT SIGNED DUE TO COVID 19
DRYER WHIRLPOOL RED4516FW0 found high limit out again advised cust again unit venting blocked no to covid-19q1 q2 q3 not signed due to covid-19