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for McDonough, GA
Danny - McDonough, GA
Loretta - McDonough, GA
Great Service from the technician
Brian - McDonough, GA
Extremely polite, very knowledgeable and prompt
Tracey - McDonough, GA
Both Horace & Derek provided excellent customer service. Derek answered my questions while Horace explained how to properly operate my new refrigerator with quite in-depth knowledge. It was greatly appreciated that they both took time to answer my questions and Horace went above and beyond to ensure I understood ways to prevent freezing in fridge. His knowledge excelled. They were both professional and completed my service request rather quickly. I would highly recommend these technicians! Thank you Horace & Derek for superior customer service!!!!!
Tracey - McDonough, GA
Great service! Fast and answered questions I had while Technician was repairing fridge. Repairs didn’t take long.
Great Service. Knowledgeable and fast.
Davd - McDonough, GA
Brian did a great job repairing our refrigerator. Very happy with his speedy repair and obvious product knowledge. Great guy.
Vonda - McDonough, GA
Professional and Efficient
Michael - McDonough, GA
Horace is very professional and timely.
He was very friendly and he knew what he was doing. Thanks
Ronald - McDonough, GA
Alicia - McDonough, GA
My tech was very friendly and she did the job quickly and even stayed to make sure my washer was working right.
Windsor - McDonough, GA
Tom - McDonough, GA
Elisa is a 10 if I could rate higher. She is knowledgeable, professional, and makes a lasting impression. She left quite an impression on us and I would ask for her for any appliance repair we need. She is a STAR.
Excellence in Service
KaSaundra - McDonough, GA
It was an amazing experience.
Rob - McDonough, GA
Kari - McDonough, GA
I would highly recommend Elisa. She was outstanding. Got under my crawl space to check things out. Went above and beyond.
Rea - McDonough, GA
Charles - McDonough, GA
prompt, professional and quick service
Hong - McDonough, GA
Great experience and customer service!
Amanda - McDonough, GA
Service was great, and I would highly recommend in the future!
Hazel - McDonough, GA
Two visits from Flamingo. First one fixed the leak of water that was freezing in the bottom of the freezer and ordered a part. On the return visit to install the part (taking about 2 and 1/2 hours) a bowl of water was out in the freezer and we were told when it froze it was safe to put the food back in. Technician also said this was a manufacturer’s defect. As of today, 48 hours later, the freezer is not functioning at all and the refrigerator compartment is now not cooling sufficiently. We are now in an additional 48 hour wait for the next step. Why would Maytag/Home Depot sell something with a know. Manufacturer’s defect!!! $815 paid in full less than 30 days ago and my mother still has no refrigerator.
Harold - McDonough, GA
Michael - McDonough, GA
Mikell - McDonough, GA
Excellent..best service tech
Tonya - McDonough, GA
Shaddai - McDonough, GA
Very thorough service provided
Horace was polite and very informative. He knew exactly what the problems were. Fix it quickly and efficiently.
Edith - McDonough, GA
Very good job.
Tabitha - McDonough, GA
Great customer service
Laurie - McDonough, GA
DOUBLE WALL OVEN JENN-AIR JJW9630CAS Removeed user interface and found upper oven control is seperate. Upper control discontinued. Unable to complete repair. Disconneted broil element at control. Contacted claims to start a refund. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
WASHER MAYTAG MHW6630HW0 Replaced control. Diagnostics passed. Unit working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
DOUBLE WALL OVEN JENN-AIR JJW9630CAS "Complaint of F2 error and broil element not turning off. Found control constantly sending power to upper broil element. New control and possible temperaturs sensor needed. ; ordrng 1 12001656 (sensor,ovn) and 1 WP71003401 (cntrl-elec) and 1 Dolly (Dolly)"
N/A N/A WDF520PADM7 "Replaced upper spray arm, control, and stops. Diagnosstics passed. Unit is working as it should. Q1-no, Q2-no, customer did not sign due to covid 19 protocol."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Complaint of not dispensing ice. Tried to dispense ice and it did not dispense. Removed ice bin and tested auger motor and ice bin auger. Both test good. Put ice back in ice bin and tested. Unit now dispensing ice as it should. Q1-no, Q2-no, customer did not sign due to covid 19 protocol."
N/A N/A WDF520PADM7 Complaint of unit continuously running for 6 hours and not draining. F7E1error cleared. Found upper spray arm broken. Ran diagnostics. Unit passed and heater is working.; ordrng 1 WPW10317197 (upper spray arm) and 2 WPW10082861 (stop)s and 1 W10906426 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRT111SFDB03 Complaint of not working. Found outlet without power. Reset button on one of the outlets restored power. Compressor windings are good and not grounded. Advised customer when unit goes into defrost it may draw a higher amprage that could trip outlet and that a dedicated outlet and circuit breaker may be needed. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
OVEN WHIRLPOOL WOD51EC0AS03 Found thermal fuse open. Replaced fuse. Unit now working. Spoke to JK techline # 7728732464 advised to check gaskets and door closure. All check good. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; used 1 WPW10545255 (FUSE-THRML) from stock
DISHWASHER WHIRLPOOL MDB4949SHZ1 Complaint of not powering on. Found Neutral wire on unit not secure. Resercured power wire connections in junction box. Unit now getting power. Ran diagnostics and unit is now working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
REFRIGERATOR-FD WHIRLPOOL WRF540CWHZ02 "# WS7OZ00NL2Complaint of not cooling properly. Found freezer at 20 degrees with no frost pattern. Unit is low on coolant. New compressor, evaporator, and drier needed. Q1-no Q2-no customer did not sign due to Covid 19 protocol.; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Complaint of light not working. Replaced freezer light. and unit is now working as it should. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Replaced air duct. Unit now ready for use. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
FREEZER WHIRLPOOL WRF757SDHV00 Replaced icemaker and water valve. Tested harvest and fill. Unit now working. Adjusted temps to -2 FC and 37 RC. Q1-no Q2-no customer did not sign due to Covid 19 protocol.
REFRIGERATOR-FD MAYTAG n/a "Q1-NO Q2-NOCOMPLAINT NOF A NO COOL , INSTALLED DYE DRIER, RECHARGE UNIT , COOLING NOWNO SIGNATURE DUE TO COVID PROTOCOL; used 1 WPW10143759 (DRIER ASSY-SERVICE) from stock"
REFRIGERATOR WHIRLPOOL WRT318FZDB02 # wrogb00apl1 Complaint of fresh food section not cooling. Found ice build up on air duct preventing air flow to fresh food section. Removed ice build up and notice air duct defective near bottom and in middle. Q1-no Q2-no Customer did not sign due to covid 19 protocol.; ordrng 1 W10919804 (duct-air)
REFRIGERATOR-FD WHIRLPOOL WRF555SDFZ09 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/DISPENSER CONTROL NON RESPONSIVE AT TIMES/REPLACEMENT PART ORDERED; ordrng 1 W11284720 (panel-ui)
REFRIGERATOR SBS WHIRLPOOL WRS315SDHM01 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/REPLACED MISSING FRONT RIGHT ROLLER
REFRIGERATOR SBS WHIRLPOOL WRS315SDHM01 "**Training** Assisted tech 12, see tech notes."
DRYER - ELECTRIC MAYTAG MDE9700AYW COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/DRYER MAKING SQUEELING SOUNDS FOND WORN IDLER PULLEY & BELT/PARTS NEEDED TO REPAIR ARE NLA PRT# 35001084 35001086 35001098/PER PARTER TEAM UNIT PUT INTO OPTION
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Found fresh food door handle loose at the bottom. Tightened handle screws to secure it to door. Unit now working as it should. Q1-no Q2-no Customer did not sign due to covid 19 protocol.
REFRIGERATOR-FD KITCHENAID KRMF706ESS00 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/REPLACED CEASED DISPENSER MOTOR & DAMAGED LEFTSIDE DELI DRAWER & CONTROL/TESTED CHK OK
DISHWASHER AMANA ADB1400AGS1 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/MICE EATING THROUGH DRAIN HOSE IS THE CAUSE OF DISHWASHER LEAKING/INFORMED PARTNER TEAM SR#7728423650/ADVISED CUST WARRENTY IS NOW VOIDED
REFRIGERATOR-FD WHIRLPOOL WRX988SIBM03 "Replaced both evaporator fan motors, main control, and UI. Unit now ready for use. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
WASHER-TOP LOAD MAYTAG MVWC565FW2 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/INLET VALVES IN HOME PARTIALLY OPEN CREATING LONG FILL/WASHER NOT STARTING CYCLE/OPENED VALVES COMPLETELY & TESTED CHK OK
N/A N/A WRF736SDAM14 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/NO POWER TO ICEMAKER FILL VALVE/REPLACED DISPENSER & MAIN CONTROL TESTED CHK OK/VALVE NOW GETTING CORRECT VOLTAGE
REFRIGERATOR SBS WHIRLPOOL WRS315SDHM01 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/BROKEN OR MISSING RIGHT ROLLER/2D MAN NEEDED; ordrng 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab) and 1 W11251741 (pin-hitch) and 1 2NDMAN
REFRIGERATOR WHIRLPOOL WRT519SZDG04 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/EVAP FAN BLADE RUBBING AGAINST UL STICKER ON WIRE HARNESS/REMOVED PAPER NOISE STOPPED/SD PIC OF RECIEPT & MOD SER
REFRIGERATOR-FD KITCHENAID KRMF706ESS00 "COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/INTERMITTENT COOLING ISSUES/AUGER MOTOR CEASED & SHORTED DELI DRAWER CONTROL DUE TO CORROSION IS THE CAUSE OF WATER DISPENSING ON ITS OWN & COOLING PROBLEMS/; ordrng 1 W10815678 (dor-fip ss) and 1 WPW10677118 (cntrl-elec) and 1 W10822606 (motor), states that autho needed"
DISHWASHER WHIRLPOOL WDF130PAHS0 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/PREV PROB DOOR COIG OPEN DUE TO UPPER RACK KNOCKING DOOR OPEN/YEAR WARRENTY SHOULD COVER TODAYS VISIT
N/A N/A WED4810EW0 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/BROKEN L1 CONNECTOR @ TERM BLOCK/REPLACED WIRE HARNESS WITH NEW TERM BLOCK/TESTED CHK OK
REFRIGERATOR SBS WHIRLPOOL WRS325SDHZ01 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/FRIG NOT COOLING FOUND ICED OVER EVAP/NEW CONTROL EVAP FAN & THERMISTOR ORDERED/3 CALL COUNTS NEEDED TO DEFROST UNIT & INSTALL NEW PARTS; ordrng 1 WP2315549 (evap fan motor) and 1 W11174836 (cntrl-elec) and 1 WPW10384183 (thermistor)
REFRIGERATOR SBS WHIRLPOOL WRS325SDHZ05 SPOKE WITH PARTNER TEAM EXPLAINED UNIT WAS FUNCTIONING CORRECTLY ON PREV VISIT & CUST DOES NOT UNDERSTAND WHY NEW FRIG IS NOT AS QUIET AS PREV OLDER UNIT/PARTNER TEAM SAID THEY WOULD CONTACT CUSTNO SERVICE CALL NEEDED TODAY/SR#7728171864
N/A N/A KSCK25FVMS01 NOT DISPENSING ICE/FOUND BROKEN ICE BIN(CRUSHER) & NOT DISPENSING WATER/PART #2223317 & 2221562 BOTH NLA/SPOKE CUST SERVICE UNIT PUT INTO OPTION
N/A N/A WRF736SDAM14 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/NOT MAKING ICE/120 VOLT TO ICE MAKER SIDE OF WATER NO PRESENT CANNOT HEAR VALVE BEING ENERGIZED/PARTS ORDERED; ordrng 1 WPW10453401 (elect control board) and 1 W10865869 (cntrl-elec) and 1 W10854027 (cntrl-elec)
REFRIGERATOR-FD WHIRLPOOL WRX735SDHZ01 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/NOT DISPENSING ICE/REPLACED STRIPPED AUGER MOTOR & TESTED CHK OK
REFRIGERATOR-FD WHIRLPOOL WRX735SDHZ01 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/OT DISPESING ICE FOUND STRIPPED SHAFT ON AUGER MOTOR PARTS ORDERED; ordrng 1 WPW10309864 (divider) and 1 W11378860 and 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)
REFRIGERATOR SBS WHIRLPOOL WRS325SDHZ05 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/CUST COMPLAINS OF HUMMING SOUNDS FROM BEHIND FRIG/CHECKED BOTH EVAP & COMP FANS/NO ICE OR OBSTRUCTION TO EITHER FAN/INSTRUCTED & READ FROM OWNERS MANUAL WITH CUST ON NORMAL SOUNDS THAT MAY COME FROM UNIT
MICROWAVE COMBO KITCHENAID KEMC308KSS0 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/ITERMITTENT HEATING ISSUES WITH MICROWAVE/NEW MAG DIODE THERM-FIX CAP ORDERED; ordrng 1 WP4375424 (magnetron) and 1 WP4375020 (capactr-mg) and 1 WP4375079 (thrmst-fix) and 1 WPW10687786 (diode)
N/A N/A EED4300VQ1 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/CLOGGED DRYER VENT WAS THE CAUSE OF THERMAL FUSE TRIPPING/REPLACED DEFECTIVE PART & TESTED CHK OK; used 1 WP3392519 (THERMAL FUSE (91 C)) from stock
REFRIGERATOR-FD WHIRLPOOL WRX988SIBM03 # WQVT6QVXPL2 Complaint of not making ice and freezer temp off. 12 degrees freezer set to zero. 39 degrees in fridge set to 37.; ordrng 1 W10848301 (cntrl-elec) and 1 W10843055 (CNTRL-ELEC) and 1 W11087438 (motor-evap) and 1 W11032800 (motor-evap) and 1 WPW10443217 (valve)