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for Loganville, GA
Cindy - Loganville, GA
Mikloth - Loganville, GA
Excellent service and quick. Prices are a little high though
Dishwasher Repaired and Running Perfectly
Phillip - Loganville, GA
Repairman was on time and in no time diagnosed the problem and replaced a defective part.
William - Loganville, GA
Very knowledgeable repair man, this employee needs to be head of service department if he chooses to. Excellent service these days is hard to find. Thank you for all you do.
Alice - Loganville, GA
Very informative and helpful! Great service!
Bryan - Loganville, GA
Very informative and helpful! Great service!
Top notch agent of the company
Keshon - Loganville, GA
Marvin was great. He came in knowing what to do and made it look easy. He even gave me some tips for the future. I hope everyone who gets marvin allows him to pass on his wealth of knowledge. I have no issue calling the company for any future issues with agents like Marvin on the job. Thanks a bunch for the help!
Clenyon - Loganville, GA
Johnny - Loganville, GA
Best experience I have had with a technician.
Alexander - Loganville, GA
It was very nice and Easy dealing with this company to fix the issue
Great service and a great guy
Jeff - Loganville, GA
Very nice and helpful
Repaired properly the first time
David - Loganville, GA
Marvin was great as the repair technician. The scheduling was not so great The office told me one time frame which I then found out was incorrect.
Lashell - Loganville, GA
Friendly knowledgeable service recognition.
Awesome service- Very professional technician
Dellie - Loganville, GA
Marvin is a very knowledgeable technician.. He was able to identify the problem in a short time.. He also provided valuable information on the proper care and maintenance of my washing machine.. He wore appropriate PPE to carry out his job in light of COVID 19. We felt safe.
Aishah - Loganville, GA
Saheed - Loganville, GA
Carla - Loganville, GA
Great service rep explain every thing to me
Delores - Loganville, GA
Great customer rep, very informative and friendly. I would definitely recommend him to everyone!!
Yolanda - Loganville, GA
Audra - Loganville, GA
Great service! He educated us on how to take the best care of all our kitchen appliances.
Great service & Advice
Aaron - Loganville, GA
Lindsey - Loganville, GA
I had Purdy come fix our oven. He was the best we have ever had. Polite, super clean, put everything back the way he found it and made sure he was safe with our floors. I highly recommend the company and Mr. Purdy.
Kevin - Loganville, GA
Robertandcynthia - Loganville, GA
Bill - Loganville, GA
Technician was friendly and knowledgeable
Laura - Loganville, GA
Me. Purdue provides the BEST service of any of your techs. He is very professional and truly cares about the customer. He takes the time to show respect for customers’ property. His work is thorough and top quality!
Very knowledgeable and helpful!
Beverly - Loganville, GA
Julia - Loganville, GA
DRYER - ELECTRIC WHIRLPOOL MEDB835DW4 "CUSTOMER ANS TO Q1,Q2:NO CHECKED ONE ELECT DRYER ,CUSTOMER COMPLAIN OF MAKING NOISE AFTGER HEATED UP GIVE CUSTOMER ESTIMATE GOOD FOR 30 DAYS"
DISHWASHER WHIRLPOOL WDF330PAHS3 "customer ans to q1,q2:no checked pne dishwasher and fill rinse aid dispenser with jet dry sample and run diagnostic cycle complete and test heater advice chstomer to run hot water from sink before starting the dishwasher and used high temp wash with heat dry; used 1 W10839245 (WET AGENT) from stock"
MICROWAVE JENN-AIR JMC2430DP01 CHECKEC BUILT IN MICROWAVE AND FOUND ERROR CODE F2-E1 STUCK OR SHORT KEYCONTROL PANEL NEED TO BE REPLACE; ordrng 1 W11229663 (PANL-CNTRL )
REFRIGERATOR WHIRLPOOL GSF26C4EXB00 SR FILE #7792269679 CALL TECH ASSIST ADVICE TO SEAL AROUND THE DOOR LINER DAMPER CONTROL REPLACE DI; used 1 W10841140 (ADHESIVE) from stock
WASHER-TOP LOAD WHIRLPOOL n/a SR FILE #7729278346 customer ans to q1.q2:no checked one washer top load customer complain of making loud noise let customer load washer and test the rinse cycle complete washer agitate and spin no shaking or knock noise advice customer to load washer evenly
RANGE-GAS WHIRLPOOL WFG525S0JS0 "CUSROMRT ANS TO Q1,,Q2 :NO CHECKED ONE GAS RANGE AND FOUND THE HANDLE SCREW MISSING REPLACE ONE HANDLE AND TWO SCREWS TEST OK DID NOT SIGN DUE TO COVID 19 PROTOCOL"
OVEN KITCHENAID KODE500ESS02 "customer and to q1,q2:no checked one double wall oven and found ui not respondind replace one ui test pre heat at 350*f did not sign due to covid 19 protocol"
DRYER - ELECTRIC WHIRLPOOL WED4850HW0 "customer ans to q1,q2:no checked one elect dryer and found motor making noisr replace one motor and test ok did not sign due to covid 19 protocol"
DISHWASHER WHIRLPOOL WDT730PAHB0 "customer ans to q1,q2:no checked one dishwasher and found no error code costomer complain ofg sud in the bottom of tub when cycle cpmolete run diagnostic also lower rack retainer fall off DIRECT SHIP PART TO CUSTOMER; replace 1 DSW10671902 (RETAINER)did not sign due to covid 19 protocol"
OVEN WHIRLPOOL n/a "customer ans to q1,q2:no checked one gas range and found the door hinge with spring broken; ordrng 1 WPW10571723 (BULB-LIGHT)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "CUSTOMER ANS TO Q1,Q2;NO CHECKED ONE FRENCH DOOR REFRIGERATOR AND FOUND FRESH FOOD COIL ICE; ordrng 1 W11087438 (MOTOR-EVAP 87,42)"
WASHER-TOP LOAD MAYTAG MVWX655DW1 "customer ans to q1,q2:no checked one washer top load and found agitator not moving ,error code f7-e5 and shifter fault replace one actuator and one cam recaliberate machine and test rinse cycle complete did not sign due to covid 19 protocol; used 1 w10721967 (cam), and 1 w10913953 (actuator) from stock"
DRYER - ELECTRIC WHIRLPOOL WED4850HW0 "customer ans to q1 ,q2:no complain dryer turn off after ten mins. test dryer in timed cycle start from fifty mins run for thirty mins pass the twenty mins mark into cool down before change to auto dry run for another thirty mins all test on high temperature unable to duplicate customer issue did not sign due to covid 19 protocol"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "customer ans to q1,q2:no checked one side by side refrigerator ansd found the drain tube bloch remove tube and clean drain test with water flowing did not sign due to covid 19 protocol
N/A N/A WTW5840BW0 "customer ans to q1,q2:no checked one washer and found no codes complain tub hitting the side adjust both front foot ,load washer with load and test on rinse on spin also show customer not to cover the middle and even load around the wash plate cycle complete spining and working well did not sign due to covid 19 protocol"
N/A WHIRLPOOL GSF26C4EXB00 FROSTING ON VENTING IN REF ORDER PARTS; ordrng 1 W10814173 (diffuser) and 1 212643 (sealer-gum)
BUILT-IN M/W JENN-AIR JMD2124WS installed control and console unit ok now no to covid19 q1 q2 q3 not signed due to covid19
DRYER - ELECTRIC WHIRLPOOL WED8600YW1 "cutomer ans to q1,q2:no checked one elect dryer and found idler pulley bad; replace 1 WPW10547292 (PULLEY-IDR) and 1 WP8547157 (BELT) and 1 WP8544772 (ELEMENt did not sign due to covid 19 protocol"
DISHWASHER WHIRLPOOL WDF330PAHS found drain installed to low also cust has problem with disposal remount drain hose advised cust to have g/disposal repaired or replaced no to covid19 q1 q2 q3 not signed due to covid19
REFRIGERATOR-FD JENN-AIR JFFCC72EFS00 "Cleared ice off of the evaporator and noticed the water was not draining into the drain. Tried to clear ice with steamer and boiling water, would not clear out of the drain. Tried sticking coat hanger into the drain and it would only go down about 3/4 inch to an inch. Called tech line and spoke with TJ. Drain line collapsed. Fridge deemed non repairable. File number 7729010593. Called AIG and spoke with Brianna. She is submitting the unit for an alternate resolution. File number 7728773830 and customer needs to call 866-931-7390 in 2-3 business days. Installed conttrol and evaporator cover. Q1:N Q2:N No signatrue due to Covid 19 Protocol."
DISHWASHER KITCHENAID KDTM384ESS0 damage tank order part; ordrng 1 W10772193 (tub-dishwr)
REFRIGERATOR AMANA AFI2539ERM00 W10882923 icemaker WPW10498990 valve; ordrng 1 W10882923 (icemaker) and 1 WPW10498990 (valve-inlt)
DRYER - ELECTRIC WHIRLPOOL WED4850HW0 "customer ans to q1,q2:no checked one elect dryert and found making noise checkec and found the notor came off the mount remove drum and fix and reposition motor mount assemble and test dryer running welldid not sign due to covid 19 protocol"
WASHER-TOP LOAD WHIRLPOOL WTW4816FW2 "customer ans to q1,q2:no checked one washer top load damage on agitator advice chustomer to mix load some large items to keep sheet from wraping around the agitator did not sign due to covid 19 protocol"
REFRIGERATOR AMANA AFI2539ERM00 no ice in mole order parts fill valve and icemaker; schdld next appmnt for 9/29 TUE !
REFRIGERATOR-FD JENN-AIR JFFCC72EFS00 "customer ans to q1,q2:no checked one french door refrigerator and found the fresh food coil ice up; ordrng 1 W10887790 (COVER-EVAP) and 1 W11333076 (CNTRL-ELEC)"
WASHER-TOP LOAD MAYTAG MVWX655DW0 "customer ans to q1,q2;no checked one washer and fopund basket drive hub and wash plate worn out did not sign due to covid 19 protocol; ordrng 1 W10528947 (HUB )"
REFRIGERATOR SBS WHIRLPOOL GSF26C4EXB00 installed both ref and rz thermister and pertechline replaced bimetal no to covid-19 q1 q2 q3 not signed due to covid-19
WASHER-TOP LOAD WHIRLPOOL WTW5105HW0 "SR FILE# 7728788566 CUSTOMER ANS TO Q1,Q2:NO CHECKED ONE WASHER TOP LOAD AND FOND ERROR CODE F0-E2 SUDS CONDITIONS RUN COMPLETE QUICK WASH WITH LOAD NO ISSUE CALL TECH ASSIST; ordrng 1 WP353244 (HOSE)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 found left side french door dropped shim door tested unit ok now also handles loose reinstalled no to covid-19 q1 q2 q3 not signed due to covid-19
DRYER - ELECTRIC WHIRLPOOL WED5100HW0 "CUSTOMER ANS TO Q1,Q2:NO CUSTOMER COMPLAIN SENSOR NOT SENNING CLOTHES RUN DIAGNOSTIC TEST AND FOUND NO ISSUE WITH SENSOR DID NOT SIGN DUE TO COVID 19 PROTOCOL"
FREEZER-UPRIGHT MAYTAG MZF34X16DW01 AUTH#MSBYP00XL2 FOR DOUBLE LABOR checked one refrigerator and found refrigerator un plug; REPLACE 1 W10858281 (EVAPORATOR) and 1 W10507884 (COMPRESSOR) and 1 W11382529 (CNTRL-ELEC)VACCUM AND CHARGE WITH 3.5 OZ OF FREON SET TEMP
WASHER WHIRLPOOL WTW5000DW1 found control not operating all the time cust will replace unit
DISHWASHER WHIRLPOOL WDT970SAHZ0 "CUSTOMER ANS TO Q1,Q2:NO CHECKED ONE DISHEASHER AND RUN DIAGNOSTIC CYCLE HEATER WORKS FILL RINSE AID DESPENSER WITH SAMPLE DID NOT SIGN DUE TO COVID 19 PR0TOCOL; used 1 W10839245 (WET AGENT) from stock"
REFRIGERATOR KITCHENAID KRMF706EBS01 called office control and fzr fan motor not cover lobar 289.00 cust upset said first tech did not correct the problem called office gile in office told cust n/c for repair ?????? CUST WILL CALL KITCHENAID FOR AUTH
DISHWASHER MAYTAG MDB4949SHZ0 "CUSTOMER ANS TO Q1,Q2:NO CHECKED ONE DISHWASHER AND FOUND THE CONTROL LOCK ON AND THE THIRD LEVEL SPRAY ARM CAME OFF NEED THE RETAINER SHOW CUSTOMER HOW TO UNLOCK THE CONTROL; REPLACE 1 WPW10327455 (ARM-SPRAY ) and 1 WP3400918 (RETAINER DID NOT SIGN DUE TO COVID 19 PROTOCOL"
COOKTOP WHIRLPOOL WFE525S0JV0 "CUSTOMER ANS TO Q1,Q2:NO CHECKED ONE ELECT RANGE AND FOUND COOK TOP DAMAGE ,REPLACE ONE COOK TOP ,CID NOT SIGN DUE TO COVID 19 PROTOCOL"
WASHER-TOP LOAD WHIRLPOOL WTW4816FW2 "customer ans to q1,q2:no checked one washwer top load and found WATER BY THE LEFT FRONT FOOT RUN CYCLE TWO TIMES IN DEEP WASH DID NOT SEE HOW THE WATER GET THERE TUB NOT LEADKIG ALSO THE NOIUSE FROM THE WATER VALVE IS PRESSURE GOING THROUGH THE VALVE PERIODICALLYDID NOT SIGN DUE TO COVID 19 PROTOCOL"
BUILT-IN M/W JENN-AIR JMD2124WS assist tech 31
BUILT-IN M/W JENN-AIR JMD2124WS installed console tested unit ok now no to covid19 q1 q2 q3 not signed due to covid19 extra lobar # waited 1 hr