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for Locust Grove, GA
Good Professional service
James - Locust Grove, GA
A service tech Elisa came out to do warranty work on our washing machine. While there we asked about a problem with our dishwasher not under warranty. She quoted us a good price brought the parts for both jobs, completed the repairs and advised us on things to help prolong the life of our Appliances. Good personality, Professional, and knowledgeable. My next repairs will done with this company's service tech.
Sheneda - Locust Grove, GA
Exceptional customer service
Connie - Locust Grove, GA
Elisa was Great,friendly and explained what she was doing very well. Thanks Elisa
Alex - Locust Grove, GA
Doug - Locust Grove, GA
Alex - Locust Grove, GA
Bruce - Locust Grove, GA
Great service but a delay of 5-6 days as oven part sent instead of washer part.
Lawana - Locust Grove, GA
Walter - Locust Grove, GA
Very professional and knowledgeable
They appeared to provide good service..Our washer and dryer have been serviced times since we purchased them
Charzetta - Locust Grove, GA
Thank for the warranty program
Lakisha - Locust Grove, GA
Elise was very professional and knowledgeable about our drier. We appreciate her assistance.
Robert - Locust Grove, GA
Outstanding customer service!!!
Otis - Locust Grove, GA
Although my appliance was not working when I called for service, which could be a bummer. It was truly a pleasure getting quite, professional service. The job was done right, the experience technician noted other things that needed addressing and did what was necessary. One word 😮 WOW! All I can say is that’s the kind of person I want on my team.
Derek - Locust Grove, GA
Nicole - Locust Grove, GA
She was very professional and on time she let me know how long she is going to be and very friendly. Appreciated.
Charles - Locust Grove, GA
The service was superb... the technician was knowledgeable and efficient... the overall experience was both effective and pleasant
Had great information given, great customer service rep.
Jennifer - Locust Grove, GA
Wonder repair person, gave alot of information that i did not know.
Great Service, Very Knowledgeable.
John - Locust Grove, GA
She is an excellent worker. She provided information pertaining to what she was doing while working on the machine. As soon as she got to the residence she placed the shoe booty on before entering the residence. I would recommend her any day of the week. Thank you.
Great Service, Awesome Price!
Clay - Locust Grove, GA
Best service ever!
Lillian - Locust Grove, GA
Felcia - Locust Grove, GA
unit worked for less than 12 hours and then would not come on called them back said that the work order was closed out and would have to start all over again NOT HAPPY! !
Sandra - Locust Grove, GA
After 4 repair visits ice maker is still not working.
Nicole - Locust Grove, GA
On time service, explain what was wrong, and had the problem fix in no time.
Waste of time
Becky - Locust Grove, GA
I should’ve been referred to a tech over the phone. I lost 2 days of work waiting, only to be told my parts were not in. KitchenAid appliances have disappointed me completely
REFRIGERATOR KITCHENAID KRMF706EBS01 FOUND BACK WALL FROZEN PERFORMED IM TEST AND GOT CODE E2 LOST POSITION TRIED TO DO FORCED HARVEST AND IM WOULD NOT FIND HOME POSITION ORDERED PARTS LISTED RETURN VISIT IS NEEDED; ordrng 1 W11294907 (ICE MAKER) and 1 W10864519 (IM ADAPTER)
WASHER MAYTAG MVWB765FC2 REPLACED SPANNER NUT AND AGGITATOR TEST WASHER AND AGGITATOR IS NO LONGER LOOSE WASHER IS NOW OPERATING AS IT SHOULD
DISHWASHER WHIRLPOOL WDF520PADM5 REPLACED HEATING ELEMENT AND CONTROL BOARD TEST DISHWASHER IN DIAGNOSTICS AND NO CODES AND HEATER IS NOW OPERATING AS IT SHOULD SHOWED CUSTOMER UNIT IS NOW OPERATING AS IT SHOULD
DISHWASHER WHIRLPOOL WDT750SAHZO found door on left side out of alignment realigned door and door is now opening and closing as it should showed customer unit is now operating as it should ran dishwasher in diagnostics and no codes
WASHER MAYTAG MVWB765FC2 FOUND AGGITATOR SPLINES STRIPPER CAUSING AGGITATOR TO HAVE EXCESSIVE PLAY ALOWING CLOTHES TO SLIP UNDER AND GET CAUGHT ORDERED PARTS LISTED RETURN VISIT NEEDED; ordrng 1 W10909670 (NUT) and 1 W11161960 (AGGITATOR) and 1 W10752187 (SCREW)
DISHWASHER WHIRLPOOL WDF520PADM5 FOUND SHORTED HEATER ORDERED PARTS LISTED RETURN VISIT NEEDED CONTROL COVERED UNDER 5 YEAR SCODE COLLECTEDFULL BALANCE ; ordrng 1 W11025865 (CONTROL BOARD) and 1 W10518394 (HEATER)
DRYER MAYTAG MEDB765FC0 replaced blower wheel and test dryer and dryer is now operating as it should no noise also dryer is heating to proper temps
REFRIGERATOR WHIRLPOOL WRF560SEYM05 found icemaker arm out of position re adjusted arm and put icemaker into a forced harvest water dispensed into try and icemakerr is operating as it should advised customer to give unit atleast 24 hours for a full bin of ice to dispense
OVEN WHIRLPOOL KERS807SSS02 FOUND CODE F1E0 REPLACED UI AND TEST UNIT AND OVEN IS NOW OPERATING AS IT SHOULD SHOWED CUSTOMER OVEN IS NOW OPERATING NO CODES COLLECTED FULL AMOUNT OF
WASHER MAYTAG MVWC200XW3 REPLACED SUSPENSION AND RAN A CALIBRATION ON WASHER ALSO RAN DIAGNOSTIC AND NO CODES WASHER IS NOW OPERATING AS IT SHOULD SHOWED CUSTOMER WASHER IS OPERATING SMOOTH BASKET IS NOT BOUNCING AROUND
N/A N/A SF368LEPB0 REPLACED KNOB AND GAS VALVE TEST UNIT WITH GAS LEAK DETECTOR AND NO MORE LEAKS USED PIPE THREAD SEALANT #5 ON JOINTS TO ENSURE NO GAS LEAKSHOWED CUSTOMER THERE IS NO MORE LEAK OVEN IS NOW OPERATING AS IT SHOULD
DRYER MAYTAG MEDB765FW0 EXPLAINED TO CUSTOMER ON HOW TO USE DRYER SETTINGS AND HOW TO PROPERLY TURN DRYER ON CUSTOMER WAS GOING BY MANUAL DIRECTIONS AND BUTTON WAS BEING HELD TO LONG EXPLAINED TO CUSTOMER IT ONLY TAKES ABOUT 2 SECONDS AND A LIGHT TOUCH OF THE PANNEL FOR UNIT TO TURN ON HAD CUSTOMER TRY MULTIPLE TIMES TO MAKE SURE THEY WHERE ABLE TO GET UNIT STARTED ALSO CHECKED DRYER TEMPS AND DRYER IS OPERATING AS IT SHOULD
DISHWASHER MAYTAG MDB8949SAW1 REPLACED ADJUSTERS ON TOP RACK AND TEST DISHWASHER AN DNO LEAKS FOUND TOP RACK IS NOW SECURED IN PLACE AND NOT DISENGAGING DISHWASHER IS NOW OPERATING AS IT SHOULD
RANGE WHIRLPOOL WFG320M0BW2 FOUND SMALL GAS LEAK AT JOINT ON MAIN LINE ADVISED CUSTOMER WHERE LEAK WAS AND TEST OVEN AND OVEN IS OPERATING AS IT SHOULD
N/A N/A SF368LEPB0 found gas leak at gas reulator ordered part listed return visit needed; ordrng 3 WP8273103 (knobs)s and 1 WP8273103 (power knob) and 1 WPW10293048 (gas vavlve)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed new water resevoir, dispenser working as designed. No leaks."
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 found faulty icemaker would not go into a harvest cycle and tried to run a water fill test and no response ordered parts listed return visit needed; ordrng 1 W10884390 (ice maker) and 1 WPW10317076 (control board) and 1 WPW10420083 (water valve)
REFRIGERATOR WHIRLPOOL WRX986SIHV00 replaced light in freezer and led control board and lights are now operating as they should showed customer lights are working as it should
WASHER WHIRLPOOL WTW4816FW2 replaced control board and lid lock assembly test washer in diagnostics and all functioned as it should no codes washer is now operating as it should also ran a cilbration on washer
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed isolation valve and tested, water not coming out of dispenser. Tested with water line off at valve, water dispensing out of line. Tested coming into filter, dispensing fine. Tested out of filter, dispensing fine. Tested out of resevoir, no water. Reseveoir frozen over. Tried to Thaw resevoir, tested and water still not dispensing. Needs new water resevoir.; ordrng 1 W10801011 (reservoir)"
DISHWASHER KITCHENAID KDTE334GPS0 RAN DISHWASHER IN DIAGNOSTICS AND FOUND CODE 2-1 STUCK KEY CLEARED CODE AND RAN DISHWASHER AGAIN NO CODES DISPLAYED FOUND RINSE AID DISPENSOR EMPTY ADVISED CUSTOMER TO USE RINSE AID TO HELP WITH DRYING AND CLEANING OF THE DISHES ALSO INSTRUCTED CUSTOMER ON HOW TO CLEAN FILTER AND BEST SETTINGS TO USE TO GET THE BEST WASH FROM DISHWASHER; used 1 W10839245 (WET AGENT) from stock
REFRIGERATOR-FD WHIRLPOOL GI0FSAXVY ICEMAKER BIN TABS BROKEN BIN WILL NOT STAY IN/PER TECHLINE NON REPAIRABLE REF#7724037633/ALSO SPOKE WITH WARRENTY PARTNER TEAM
DRYER MAYTAG MEDB765FC0 Customer complained that the dryer was making a loud noise. Found the blower wheel was stripped on the motor. Will have to break the wheel off the motor shaft to replace. Needs motor and wheel.; ordrng 1 WPW10349492 (wheel) and 1 W10888146 (housing) and 1 WPW10508324 (motor-drve)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Customer complained that the fridge was not dispensing water or making ice. Found the isolation valve was not opening to allow water flow. Needs new isolation valve.; ordrng 1 WPW10238100 (valve-inlt)
REFRIGERATOR WHIRLPOOL WRF989SDAW03 "replaced 3 way valve and soliniod ,compressor ,evap cover ,evap assembly in rc , and user interface and control board , filled system with 5.50 oz of freon adjusted temps and advised customer to give unit atleast 24 hours for proper cooling temps"
DISHWASHER MAYTAG MDB8949SAW1 found gasket out of track removed gasket cleaned track and re installed gasket heated to form to door and unit is now properly sealing as it should no leaks no codes showed customer unit is now operating as it should
REFRIGERATOR WHIRLPOOL WRF989SDAW03 found no frost pattern on rc evap and just top coils in freezer has slight frost pattern customer has lost all food in fridge unit needs a sealed system orderded parts listed return visit needed spoke with ashley from aig and got auth#wiim8iimpl2; ordrng 1 W10276644 (compressor) and 1 WPW10443217 (3 way valve) and 1 WPW10608485 (evaporator) and 1 W10917531 (evap assembly rc) and 1 WPW10501260 (evap cover) and 1 W10861900 (ui) and 1 WPW10589837 (control elect)
WASHER MAYTAG MVWB865GW0 "replaced gear case ,aggitator,,stator and rotor ran washer in calibration test 52 and diagnostic test 51 and no codes no sounds and washer is now operating as it should showed customer washer is operating as it should"
WASHER-TOP LOAD WHIRLPOOL WTW4816FW2 WASHER UNABLE TO START CYCLE/REPLACED DEFECTIVE CONTROL RECALIBRATED & TESTED/ISSUE CORRECTED
WASHER WHIRLPOOL WTW4816FW2 could not proceed with repair wrong control board sent out return visit is needed; ordrng 1 w11170319 (control board)
OVEN JENN-AIR JJW2730DS00 called into techline and spoke with eric he advised me that they will contact customer about replacing unit there are no repairs to be done control board needed has not been released yet
WASHER WHIRLPOOL WTW4816FW2 found control panel out test outlet and 120v from outlet no power out from cotrol board needs parts listed return visit needed; ordrng 1 W11170319 (control board) and 1 W10877390 (control panel)
REFRIGERATOR-FD WHIRLPOOL WRF560SEYM05 CLOGGED CONDENSATE LINE CAUSING WATER TO ACCUMLATE IN THE BOTTOM OF FREEZER/CLEARED LINE & ICE
DRYER WHIRLPOOL MEDB835DW3 replaced thermal cut off and thermistor and element test dryer temps and dryer is now operating as it should
DRYER MAYTAG MEDX655DW0 replaced therml fuse and test unit and dryer is now operating as it should advised customer to have vent cleaned
WASHER MAYTAG MVWB835DW3 "replaced control board ,stator, rotor ,and gear case recalibrated washer and washer is now operating as it should"
WASHER MAYTAG MVWB865GW0 found oil leaking from gear case needs parts listed return visit is needed; ordrng 1 W11161960 (aggitator) and 1 W10915701 (rotor) and 1 W10915700 (stataor) and 1 W10811956 (gear case)
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 found major frost build up in freezer and fridge defrosted unit and test all componants and found faulty control board unit needs new control board customer would like ticket saved as an estimate explained to customer estimate is good for 30 days customer will call back if she would like to proceed with repairs; O-emld tckt
REFRIGERATOR AMANA ART308FFDB03 Installed new control and thermistor on fridge.; used 1 WPW10383615 (THERMISTOR) from stock
WASHER MAYTAG MVWB835DW3 found oil leaking from gear case ordered parts listed return visit is needed also basket speed in verry slow; ordrng 1 W10811956 (gear case) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11170706 (control board)