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for Jonesboro, GA
Harold - Jonesboro, GA
Bad customer service
Teresa - Jonesboro, GA
Horace B represented Flamingo unprofessionally. He was rude and argumentative. I will use Flamingo if they send a different representative in the event I need their services again.
Excellent Customer Service and Product Knowledge
Elizabeth - Jonesboro, GA
I was impressed with the resolution of my problem; and the knowledge of the appliance as well. Much more knowledge of how to get the most out of the dishwasher than the person who installed it.
Bettye - Jonesboro, GA
Questionable value in service
John - Jonesboro, GA
Tech performed diagnostics on Maytag washer which he said did not indicate any problem, though machine did not complete cycles and left clothes floating at cycle end. Washer often froze between cycles; had to unplug to reset. Retailer replaced machine upon learning about these problems. Tech knowledge how to run diagnostics questionable, but he did point out that washer wasn’t level and together we fixed that.
Audrea - Jonesboro, GA
The technician was very knowledgeable and explained everything. She fixed the problem quickly.
Penny - Jonesboro, GA
Service was great and very and very Informative
Seth - Jonesboro, GA
Service was very good ,also very informative
Edward & Juanita - Jonesboro, GA
Derland - Jonesboro, GA
Great guy, knew his work,
Mike - Jonesboro, GA
Bryan was promp and professional.
Price VERY expensive
Mike - Jonesboro, GA
If I had known the total bill in advance, I wouldn't have gone through with it. When he said repair would be around $200 I thought that meant for everything. Then a timer was ordered for another $220. I can buy another fridge for less than that. But since he had already started, I told him to get the timer.
Cindy - Jonesboro, GA
Benjamin - Jonesboro, GA
He was right on time and knew just what the problem was and it was fixed in no time. He was very nice and I would recommend him. Thanks again Bryon!
Deborah - Jonesboro, GA
Fantastic service provided. Great communication skills. Her work is precise. Excellent worker. Very informative. Elisa knows her product.
Great service. Bryan was very polite and helpful.
Carmen - Jonesboro, GA
Jacqueline - Jonesboro, GA
Sarah - Jonesboro, GA
Keith - Jonesboro, GA
Service Technician Experienced
Tabitha - Jonesboro, GA
Service call fees too expensive
Steward - Jonesboro, GA
Excellent customer service
Park - Jonesboro, GA
Great service. So grateful for quality service. It goes a long way with our residents.
Donna - Jonesboro, GA
Highly recommend Brian. Unfortunately company diagnostic charge is extremely high. Others charge much less.
David - Jonesboro, GA
Alicia - Jonesboro, GA
Great, Timely Service
Mary - Jonesboro, GA
Bryan was on time, focused on the job at hand, and quick to fix my appliance issue.
Very professional, timely and explained everything
Ronald - Jonesboro, GA
I will use no other repair company for my appliance repair
Barbara - Jonesboro, GA
Great service the tech was very helpful and friendly
REFRIGERATOR AMANA ASI2575GRW00 Heated fresh food door gasket at the top right corner and along the right side to form it better to cabinet. Unit now sealing as it should.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Customer says they have a 5 year warranty and are not paying. Advised her to contact her warranty to set up service.
WASHER WHIRLPOOL MVWC565FW1 checked outlet and outlet is getting 120v no power from control unit needs new control ordered parts listed return visit is needed spoke with cathina from whirlpool and was advised to follow up for sr#on 1/24/20 customer refused follow up service due to me being late; ordrng 1 W11162438 (control)
REFRIGERATOR AMANA ASI2575GRW00 Replaced door and formed gasket to cabinet.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 unit needs new evap assembly ordered parts listed return visit is needed ; ordrng 1 W10917531 (evap assembly) and 1 W10861900 (control and ui)
OVEN WHIRLPOOL WOS51ES4EB01 "Complaint of locking after self clean. Found thermal fuse and TOD with no continuity. Replaced thermal fuse and TOD. Tested and unit is now working as it should.; used 1 W11034459 (thrmst-fix), and 1 W11025102 (FUSE) from stock"
REFRIGERATOR MAYTAG WBF2258XEW1 Complaint of ice forming where it shoudn't. Found frost build up on freezer thermistor cover and ice on freezer floor. Cleared ice from evaporator and drain line. Replaced drain tube. Unit now ready for use.; used 1 W10619951 (TUBE-DRAIN) from stock
DRYER WHIRLPOOL WED4850HW Customer complaint unit not working Found unit to have blown thermal fuse installed thermal fuse and adjused unit to help vent properly unit check all okay FCC
OTR MICROWAVE WHIRLPOOL WMH31017HZ0 MICROWAVE NOT POWERING ON/UNABLE TO TAKE UNIT DOWN OR UNPLUG DUE TO CUSTOM PANEL.CUST NEEDS TO TAKE MICROWAVE DOWN TO BE PROPERLY DIAGNOISED
WASHER MAYTAG MVWB765FC1 INSTALLED NEW DRAIN PUMP RAN TEST #8 AND UNIT IS NOW OPERATING AS DESIGNED SHOWED CUSTOMER UNIT IS NOW OPERATING AS DESIGNED
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 customer declined service
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Complaint of ice clumping up in chute and sparatic ice making. Ice door open and close works. Ice bin is full. Spoke with Austin from techline Found ice 3 cubes bridged together. File # 7726645291 Adjusted water level on icemaker by 1/4 turn clockwise. Advised customer to ensure door fully close to engage door switches and to clean ice bin once every two weeks.
OVEN AMANA AER6603SFW2 FOUND WIRES ONTERMINAL BLOCK LOOSE AND BURNED REPAIRED WIRE HARNESS AND TEST UNIT ALL FUNCTIONS WORKING AS DESIGNED SHOWED CUSTOMER UNIT IS NOW OPERATING AS DESIGNED
DISHWASHER WHIRLPOOL WDT730PAHZ0 FOUND TUB EXTREMELY WET ADVISED CUSTOMER HOW TO ADJUST RINSE AID SETTINGS AND PROPER SETTINGS TO USE LIKE HI TEMP HEATED DRY RUN FAUCET WATER FOR A FEW MINUTE TO HEAT WATER BEFORE STARTING LOAD ALSO ADVISED CUSTOMER IT WOULD TAKE UP TO 25 WASHES BEFORE SEING PROPER DRYING RESULTS PROVIDED CUSTOMER WITH RINSE AID SAMPLE UNIT IS OPERATING AS DESIGNED
WASHER WHIRLPOOL WTW5000DW2 REPLACED DRAIN HOSE AND REATINER AND RECALIBRATED WASHER AND UNIT IS NOW OPERATING AS DESIGNED NO LEAKS AND UNIT IS DRAINING COMPLETLY
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "installed new fan and control, rechecked unit all ok"
BUILT-IN OVEN KITCHENAID KODE500EBS02 replaced control and thermal fuse set times and test unit temps and unit is now operating as designed
BUILT-IN OVEN KITCHENAID KODE500EBS02 F1E1 INTERNAL OVEN AM ERROR F1E0 OVEN UI FAILURE CLEARED CODES AND RESET UNIT TEST UNIT AND AFTER A MINUTE UNIT FLASHED CODES AGAIN ORDERING PARTS LISTED RETURN VISIT IS NEEDED; ordrng 1 W11086152 (CONSOLE) and 1 W11179310 (CONTROL) and 1 WPW10545291 (FUSE) and 1 OVENDOLLY (OVEN DOLLY)
RANGE KITCHENAID KFGD500ESS03 FOUND FAULTY CONTROL ORDERED PARTS LISTED RETURN VISIT IS NEEDED; ordrng 1 W10877013 (CONTROL)
DRYER MAYTAG MEDX655DW1 FOUND PUSH TO START BUTTON OUT OF PLACED REINSTALLED BUTTON AND TEST FUNCTION AND UNIT IS NOW OPERATING AS DESIGNED SHOWED CUSTOMER UNIT IS NOW OPERATING AS DESIGNED
WASHER-TOP LOAD MAYTAG MVWB835DC3 WASHR NOT POWERING ON/NEW CONSOL ORDERED******RENT-A-CENTER LOCATION DO NOT SCHEDULE B4 10AM*********; ordrng 1 W11120178 (console)
DRYER MAYTAG MED9600SQ0 FOUND BELT BROKEN NOT ALLOWING SWITCH TO ENGAGE ON DRIVE MOTOR REPLACED BELT WITH TS PART AND TEST DRYER AND DRYER IS NOW OPERATING AS DESIGNED SHOWED CUSTOMER UNIT IS NOW OPERATING AS DESIGNED ; used 1 4392065 (DRYER REPAIR KIT) from stock
OTR MICROWAVE KITCHENAID KMLS311HBS3 "inspected unit and customer complaint of unit not heating, please order mag cap and diode, reschedule for 11/27/19 KNA1S00WPL1; ordrng 1 W11402082 (mag) and 1 W11125676 (thrmst-fix) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"
RANGE MAYTAG MER6765BAW17 Complaint of front left element not working. Found unit is working as it should.
WASHER-TOP LOAD MAYTAG MVWX655DW1 cust instruct on cycle selection & load size/washer shaking/leveled front left leg/tested chk ok
WASHER WHIRLPOOL WTW7300DW0 REPLACED GEAR CASE AND CONTORL RAN WASHER IN CALIBRATION AND WASHER IS NOW OPERATING AS DESIGNED NO NOISE AND WASHER CYCLED THROUGH ALL SELECTIONS NO ISSUES
DRYER WHIRLPOOL WED5000DW2 found debris build up in blower wheel removed build up and unit is now operating as designed showed customer unit is now operating as designed
RANGE MAYTAG MER6765BAW17 switch is faulty needs new switch ordereedparts listed return visit is needed; ordrng 1 WP7403P239-60 (switch)
RANGE MAYTAG MER6765BAW17 replaced infinate switch and test unit and showed customer unit is now operating as designed
DRYER WHIRLPOOL WED5000DW2 replaced door switch and test unit and dryer is now operating as designed showed customer unit is now operating as designed
RANGE MAYTAG MER6765BAW17 found front left infinate switch shorted out unit needs new switch ordered parts listed for parts auth#MN2GHN2WL1 for labor; ordrng 1 WP7403P239-60 (infinate switch)
MICROWAVE WHIRLPOOL WMH32519FB0 found top interlock broken replaced upper interlock and tst unit functions and unit is now operating as designed showed customer unit is now operating as designed
WASHER AMANA NTW4516FW2 FOUND FAULTY LID LOCK REPLACED PART WITH PART FROM TS AND TEST UNIT AND WASHER IS NOW OPERATING AS DESIGNED SHOWED CUSTOMER UNIT IS NOW OPERATING; used 1 W11307244 (LID LOCK) from stock
WASHER WHIRLPOOL WTW7300DW0 F7E9 MOTOR FAULT F2E1 STUCK KEY UNIT NEEDS NEW GEAR CASE AND CONTROL ORDERED PARTS LISTED RETURN VISIT IS NEEDED PARTS SCODED AS PER MT DB ordrng 1 W10812422 (CONTROL) and 1 W10811956 (GEAR CASE)
DRYER WHIRLPOOL WED4616FW0 Complaint of not starting. Fouind thermal fuse open. Replaced thermal fuse and tested. Unit is now working as it should.; used 1 WP3392519 (THERMAL FUSE (91 C)) from stock
MICROWAVE WHIRLPOOL WMH32519HV4 Complaint of unit sparking. Front right cllip for upper level cooking scared. Tested unit and unable to duplicate spark. Contacted Safety team ref # 7726254308 spoke with Steve. Spoke Sirr tech line ref # 7726283239 transferred back to safety team. Spoke with Teshia and advised someone from Whirlpool safety team will contact customer to resolve issue.
DISHWASHER WHIRLPOOL WDF330PAHW0 "inspected unit and customer complaint of unit not washing well found unit to have melted filter assy, please order and direct ship to customer, spray arm also separated at seams, installed spray arm, rechecekd unit all ok; ordrng 1 **DSWPW10463906DS** (filter) and 1 **DSW10872845ds** (filter)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "installed new adapter and touch up paint, rechecked unit all ok"
WASHER AMANA NTW4755EW1 Customerr complaint unit has broken agitator found agitator broken installed agitator unit check all okay FCC
DRYER MAYTAG MEDB835DC4 "Authorization number mmsu2msapl. Customer complained the washer was not starting. Tested, working as designed. Instructed customer to wet finger and to gently hold finger for 2 seconds on start button to start."