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for Hapeville, GA
James - Hapeville, GA
Very happy with professionalism, quality of service, and communication
WASHER WHIRLPOOL WTW7000DW4 the customer complaint is that the unit isnt working i found error code f8 e1 which is a long fill error code i checked the code water valve and it works but the hot water vavle in office is broken causing issue with washer. customer need hot water vavle in office repaired. unit is working per spec.
WASHER WHIRLPOOL WET4027EW1 i found that the unit had shipping bolts in unit i removed shipping bolts customer said he purchused the unit 3 months ago and has resciept and will text it to me in a hour. i advised customer that out off warranty cost labor customer will call office.
COOKTOP WHIRLPOOL WFE515S0EB0 installed parts i tested unit all burners are coming on. old parts are on truck cook top and element. unit is working customer verified.
COOKTOP WHIRLPOOL WFE515S0EB0 customer complaint is that the unit cracked while cooking noodle. the other three burner working but the right front needs replacing. im ordering cook top glass is broken.; ordrng 1 W10245805 (COOKTOP) and 1 W11047722 (ELMNT-SURF)
MICROWAVE JENN-AIR JMV9169BAS customer had replaced turn table customer wanted to now why user interface was not lighting up properly display board needs replaced part is now longer available
RANGE WHIRLPOOL WFE515S0EB1 Replaced left fron and left rear burner. Unit is now working as it should. Advised customer this is a one time fix and to have exterminator spray for bugs.
RANGE WHIRLPOOL WFE515S0EB1 Complaint of left fornt and left rear burners not working properly. Found elements getting 240VAC but not responding. Advised customer that bugs can cause elements to malfunction.; ordrng 1 W10823729 (elmnt-surf) and 1 WP8273994 (elmnt-surf)
RANGE WHIRLPOOL WFE515S0EB1 the customer customer complaint is that the right front burner isnt light the unit had roaches in unit which cause the failue not the unit called partner team ref # 7723455146.
DISHWASHER WHIRLPOOL WDF520PADM7 "Complaint of not drying. Found no rinse aide in unit. Advised customer on best setting for optimal drying, starting temp of water, and importance of rinse aide.; used 1 W10839245 (WET AGENT) from stock"