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for Gainesville, GA
Pamela - Gainesville, GA
Joshua Hanson came to my house to repair my washer and dryer. He was very professional, put on boot covers and had on a mask. He repaired the dryer but had to order a part for the washer. He told me when he would return to repair the washer. Joshua was very knowledgeable and very willing to answer any questions I had. I would recommend Joshua Hanson very highly.
Susan - Gainesville, GA
Chris - Gainesville, GA
Joshua did a great job!
Chris - Gainesville, GA
The service technician was incredibly knowledgeable and very courteous. He quickly diagnosed the issue and as soon as the parts came in came back in made the repairs. It is working great and I would definitely request him for future service needs.
Every question answered
Lady at the lake - Gainesville, GA
Very professional. Long day for this young man, but he delivered. Thank you.
Mauricio - Gainesville, GA
Very helpful and skillful technician completely satisfied.
Reliable On-Time Service
JayS - Gainesville, GA
This was warranty service and required a couple trips due to some parts issues but the tech, Joshua, communicated and performed repairs without delay. I would not hesitate to use them again.
Don - Gainesville, GA
Josh is a very knowledgeable technician. I would recommend him to all my friends.
Julie - Gainesville, GA
Joshua did a great job fixing my dishwasher!
Joshua was excellent!
Michael - Gainesville, GA
I always appreciate a respectful, articulate and highly qualified technician. There are few that meet all three. Joshua Hanson was one. He diagnosed our problem, explained what he was going to do and then resolved it. Very grateful to Joshua!
Phillip - Gainesville, GA
Tyler was great. Professional, knowledgeable and efficient.
I could not ask for a more courteous and professional technician. Your company is fortunate to have him.
David - Gainesville, GA
Blake - Gainesville, GA
Identified the issue, ordered the part and fixed the problem. Courteous, knowledgeable and efficient.
Mitch - Gainesville, GA
Thanks Joshua for professional and thoughtful service on our microwave.
Sonya - Gainesville, GA
Service was special
Clare - Gainesville, GA
Very good, prompt service
Connie - Gainesville, GA
Jason was very professional, he explained everything carefully and thoroughly. Impressive
Pam - Gainesville, GA
Didn’t do anything they said they was going to do ,
Evelyn - Gainesville, GA
Leila - Gainesville, GA
Mike - Gainesville, GA
Excellent diagnosis and repair
Mill - Gainesville, GA
Anna - Gainesville, GA
pleased with how Tyler handled our problem
Phil - Gainesville, GA
Taylor - Gainesville, GA
Excellent service in a record time
Evelyn - Gainesville, GA
Joshua is always professional and polite. His work is top notch. Joshua was able to answer my questions and concerns! Thank you
Bricelda - Gainesville, GA
Folsom - Gainesville, GA
MICROWAVE KITCHENAID KOCE500ESS09 File#7730163589 customer states that unit is not heating properly customer is using a bi-metal thermometer I am informed the customer that that is not an accurate thermometer. When testing the unit at 350 got an average temperature of 342 customer had already calibrated unit up one 10-degree increment I turned it up one more 10 degree increment I called in to techline they instructed me that it was okay to test oven temperatures above 350 so I did check the unit at 425 found the unit to be heating accurately customer wanted me to stay for 45 to 50 more minutes I explained to the customer that was not reasonable and I could not stay for that amount of time if they wanted to do something like that they are going to have to turn the oven on ahead of time customer at that point was pretty upset and was turning into a bad situation I inform the customer that it was time for me to leave and I left the home job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Tested temperatures when I arrived found that fridge is freezing food tested damper found it to be operational test in diagnostic it is a pass as far as being shorted but I believe it to be inaccurate ordering thermistors ; ordrng 3 W10316760 (Thermistor)s
WASHER AMANA NFW5800HW0 Customer had a recording this time and I was able to recreate the noise the noise is coming from the water valve and the customers home because it was not turned on all the way it is a water hammer sound if customer was to call back she needs to install some valves with water Hammer restrictors or hoses with water Hammer restrictors
ICE MAKER KITCHENAID KUIX535HPA00 Replaced drain pump unit is is now working ran all pumps and valves unit is not leaking I pushed unit back into cabinet for a few minutes while running pulled it back out to make sure no water Unit is despecially this time job complete
WASHER WHIRLPOOL MHW5630HC2 Cold water valve ran diagnostic water valve is now working properly unit is the Spec job complete
OVEN WHIRLPOOL KOCE500ESS Inform customer that microwave door does need to be shut firmly microwave door is borderline working correct inform customer that I was not trying to correct the door very much I felt like it was a little finicky therefore I am going to replace microwave inner door; ordrng 1 W10687342 (Inner door)
WASHER MAYTAG MVW7232HW0 Unit was making noise when drain pump was running remove drain pump found clip to a pen removed unit is now working to spec gave customer first time repair job complete
REFRIGERATOR WHIRLPOOL KUBR304EBS Lower evaporator fan not working and making noise ordered parts; ordrng 1 W10854409 (Evap fan)
REFRIGERATOR MAYTAG MFI2570FEZ08 Water valve not working to allow water out refrigerator freezing food ordered parts; ordrng 1 W11043013 (Valve) and 1 W11269232 (Uib) and 2 W10316760 (Thermistor)s
WASHER AMANA NTW4516FW3 Unit was in lockout customer states that she could not cancel it by holding the button for 3 seconds or unplugging I was able to cancel when I arrived she said it was getting stuck on rinse I also was watched it complete a cycle unit is working to spec of this time job complete
WASHER ROPER RTW4516FW2 Found that plug to motor lock was not locked reinserted plug and locked unit is not working spec job complete
WASHER WHIRLPOOL WETLV27HW1 Replace lid switch lid not locking and unit working to spec job complete
OTR MICROWAVE WHIRLPOOL WMH31017HS3 use autho#wv5d00fpl2 unit has bad magnetron removed unit to repair unit is now heating job complete
WASHER MAYTAG MVWC565FW0 Shaft is dropping out of gear case causing it to grind into belt guard inform customer unit with need you your case unit is not worth repair customer will replace
WASHER MAYTAG MVWX655DW2 Found f8 E1 code hot water valve has not turned all the way on instructed customer job complete
WASHER ROPER RTW4516FW2 replaced capacitor unit is now working to spec job complete
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Replace freezer LED unit is now working to spec at this time job complete; used 1 WPW10515057 (Light) from stock
REFRIGERATOR WHIRLPOOL WSR57R18DM03 File#7730112556 file#7730113107 unit was swamped by Lowe's when they swapped it they took the feet that were added to the refrigerator from the install kit the customer had installed this is a accessory kit that comes with new feet these feet are not part of the unit there for factory warranty cannot replace customer must go back to Lowe's for service they will likely have to order a new kit also called tech line about gurgling noise was instructed that it is a normal sound job complete
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Replace compressor unit is now working to spec job complete
DISHWASHER WHIRLPOOL KDRS483VSS03 File#7730101879 unit giving key pad code again covered under 1 year parts an labor warranty called tech line to see if missing anything they one of the parts must be bad ordered parts; ordrng 1 WPW10298120 (Pcb) and 1 WPW10116117 (Uib) and 1 W10726866 (Ribbon)
WASHER MAYTAG MVW6230HW1 Customer stated she had a problem with turning the unit on when I arrived the unit was working found no codes and diagnostic ran it through component activation and user interface test found no problems instructed customer to make a video who was to happen again unit is working to spec of this time job complete
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Water intermittently coming out remove filter water flow was normal instruct a customer that they need to put in name brand filter job complete
RANGE WHIRLPOOL WFE320M0JS0 Use Authorization # WUXP700WL1 unit cord shorted out b/c of loose wire connections caused by installer took pic unit also has roaches in upper part of unit I informed cost this is not something we going to cover job complete
DRYER MAYTAG MEDB765FW0 Unit was Extremely Loud this was due to the blower wheel being off balance by lent debris that was caught in the blades I remove the debris unit is now operating at a normal sound level job complete
WASHER WHIRLPOOL WTW5000DW2 Replaced latch ran diagnostic unit is now working to spec job complete; used 1 W11307244 (Latch) from stock
REFRIGERATOR WHIRLPOOL GS5SHGXKS00 Replace overload relay unit is now working to spec job complete
WASHER AMANA NTW4516FW3 Unit not working correctly because of hot water being turned off turn the hot water on Rand diagnostic found unit to be working to spec at this time job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replace ice Chute door bucket was stuck when I arrived unit is working at this time job complete
WASHER MAYTAG MVWB865GC0 Replaced lid latch unit is now working to spec job complete
ICE MAKER KITCHENAID KUIX505ESS1 Unit has bad water valve recirculation pump drain pump and Ben sensor ordered parts; ordrng 1 W10897719 (Valve 98.70) and 1 WPW10489125 (Drain pump 143.63) and 1 WPW10511923 (Senior 48.87) and 1 W11325175 (Pump rec 213.39)
DRYER WHIRLPOOL RED4516FW Customer has clogged vent which made the element short I replace the element as a courtesy inform the customer that they needed to get their vent cleaned job complete; used 1 279838 (Element) from stock
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Replace overload relay unit is now working to spec job complete
REFRIGERATOR KITCHENAID KRFC704FSS02 Ice maker is not dumping correctly overfilling ordered ice maker; ordrng 1 W11115534 (Ice maker)
WASHER ROPER RTW4516FW2 replaced actuator unit is acting better than it was but the motor is still erratic ordering capacitor and control board; ordrng 1 W11158830 (Cap) and 1 W11170318 (Moter)
RANGE WHIRLPOOL KFED500ESS03 Replace glass top unit is now to spec job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Replace compressor and filter drier unit is now Cooling and working to spec at this time job complete
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Checked out ice maker I can look to maybe be not correct inform customer that we do not install the ice makers therefore we are not responsible for them also explain they are over the 30 days so scratches on the handle not covered
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Ordering separator and user interface; ordrng 1 WPW10353552 (Seperater) and 1 W11284720 (Uib)
ICE MAKER WHIRLPOOL KUIX505ESS1 Ben thermistor shorted customer will replace himself job complete
RANGE AMANA AER6303MFS2 Harness damaged from non proper install ; ordrng 1 W11458879 (Harness)