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for Fayetteville, GA
Jalal - Fayetteville, GA
Bryan was very knowledgeable. Very good job. But the price is too high.
Jocelyn - Fayetteville, GA
The technician was very knowledgeable and professional.
Dale - Fayetteville, GA
Joy to be serviced by Flamingo Appliance Service
Christina - Fayetteville, GA
The technician sent out was extremely helpful in explaining what the issue was. She provided a very pleasant experience.
Kathy - Fayetteville, GA
Punctual and polite....even wore shoe guards in house. Used broom to clean up behind refrigerator. Very considerate of my home, my dog, and me.
David - Fayetteville, GA
The technician was very good and was able to solve our problem with the oven
Robert - Fayetteville, GA
From first contact - A superior experience
Kaylene - Fayetteville, GA
As a customer service consultant to companies exactly like yours for 25 years as well as a homeowner using services like yours, I cannot help being frustrated at the futility of my efforts over the years. It has been extremely rare that I come in contact with a company that delivers at every level - first contact, listening to help, calling back after a dropped call, the appointment process, the newer model corporate truck, the friendly professional technician and the follow up to complete the repairs. Your company excelled at every single level I can honestly say that probably the best I've ever experienced. If I was your consultant I would say I have nothing to offer . Just keep on training your people well and you'll do well. Never let up, be extremely careful hiring managers, I've seen one bad over zealous manager cause tremendous damage in no time. Meanwhile, fantastic service at every level, congratulations!
Daniel - Fayetteville, GA
Kaylene - Fayetteville, GA
Easily one of the most professional service companies I've ever experienced in the United States. everything from the initial point of contact to the setting up of appointments to the knowledge of the equipment everything was top-notch
Denise - Fayetteville, GA
Arrived promptly, well prepared, wonderful service!
Awesome service technician
Paul - Fayetteville, GA
This is the 2nd time using your company and both technicians were absolutely great
Kimberly - Fayetteville, GA
I was extremely pleased with the courteous and professional technician! She was GREAT! 5 STARS FOR HER!! It took too long to get the service completed. That is the only reason I didn't give you 5 stars.
Terrific! She could not have been nicer.
Gretchen - Fayetteville, GA
Thank you for the excellent job!
Lorey - Fayetteville, GA
Linda - Fayetteville, GA
Although Elisa is an expert at what she does and has the ability to make the repairs there are continuous issues with the refrigerator.
Glenn - Fayetteville, GA
Jason - Fayetteville, GA
Issue not solved and then some
Abdulla - Fayetteville, GA
The control panel is loose after the service was done. This is not even a 2 month old unit. The rate level issue is still there. waste of water.
Faye - Fayetteville, GA
Very helpful courteous and over all very good experience. Could nit have ask for better service
Amanii - Fayetteville, GA
Ernest - Fayetteville, GA
Excellent service thatbdoesn't quit until the job is done to perfection.
Peter - Fayetteville, GA
Elisa is every bit the professional. She is meticulous in her work.
Excellent Customer Serivce
Lorie - Fayetteville, GA
Steve - Fayetteville, GA
Elisa was super. Knowledgeable, customer oriented.
Joe - Fayetteville, GA
5 out 5
Lloyd - Fayetteville, GA
Elisa was knowledgeable in evaluating the issues to fix my refrigerator and was very thoughtful to ensure she placed every thing out and in the refrigerator onto my granite island and floors were done with great care as to all her work preformed. She was "on time" and made good use of her time and mine. Greatly appreciated! Job Well Done!
Service was good, a bit pricey
Cindy - Fayetteville, GA
REFRIGERATOR KITCHENAID KFIS29BBMS00 Complaint of low ice production. Freezer section at 6*F fresh food section 34*F harvest and fill checks ok. Icebox fan and optics check ok. s/w Joel advised to cut power off to reset controls and that 24 to 30 cubes in 8 hours with no use. Should fill in 3 days with no use. ref # 7724221582
MICROWAVE WHIRLPOOL WOC54EC0AS04 # WIVT100EPL1 Customer complains of oven not heating. Found neither bake nor broil elements work.; ordrng 2 WP4449751 (thrmst-fix)s and 1 WPW10412514 (CNTRL-ELEC) and 1 W11035599 (CNTRL-ELEC) and 1 OVENDOLLY (OVEN DOLLY)
OTR MICROWAVE KITCHENAID KMHS120EBL1 Complaint of door not closing or working properly. Found interlock assembly malfunctioning. ordrng 1 W10727360 (microswitch) and 1 W10269458 (switch) and 1 W10269460 (switch) and 2 W10156812 (spring)s and 2 W10562613 (cam-plate)s and 1 WPW10156813 (interlock) and 1 WP8206419 (interlock)
REFRIGERATOR JENN-AIR JS42SEFXDA Replaced DC power supply. Unit is now working as it should. Advvised customer it will take several hours to reach normal operationg temperayture.
REFRIGERATOR KITCHENAID KRMF706ESS00 # kj0yz00ep1 Complaint of icemaker not working and freezer not cooling but fresh food section is working. Freezer at 46*F and fresh food section at 51*F Found no air flow in fresh food section and freezer compartment evaporator fan not working. Fresh food section evaportator frosted over previnting air flow. Icebox fan running lame.; ordrng 1 W11109595 (motor-evap) and 1 W11087438 (motor-evap) and 1 W10894103 (CNTRL-ELEC) and 1 WPW10675033 (CNTRL-ELEC) and 1 W10846539 (evaporator fan blade)
REFRIGERATOR KITCHENAID KRFF305ESS00 # kixvtixepl1 Complaint of rf freezer temps too high 23 in freezer causing frosting. Found door no sealing properly. Removed frost from freezer and door. Ensured door seals to cabinet. Advised customer to not over fill freezer and to make sure door is closed all the way when closing.
RANGE JENN-AIR JGRP436WP02 Complaintof dent in the center section of control panel. Quick pic taken.; ordrng 1 w10789953 (front panel)
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced drain pump and dispenser. Diagnostics check ok. Advised customer to run unit once with nothing in it to remove soap residue and to only use dishwasher products designed to clean dishes.
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Complaint of temps in unit not correct. Freezer section 32*F and fresh food section at 41*F.; ordrng 1 WP2198202 (thermostat)
DRYER WHIRLPOOL WED8000DW4 installed part unit is working well. lifted hode to help air flow.
REFRIGERATOR KITCHENAID KRMF706EBS01 installed parts tested unit ran dianostics unit is working per spec. advised customer that it will take 48hr for full bucket of ice.
RANGE JENN-AIR JGRP436WP02 Complaint of rippels near bottom left center of opening where control sits. Replacement panel has the same ripples.; ordrng 1 W10789953 (panl-cntrl)
REFRIGERATOR KITCHENAID KRFC604FSS01 Complaint of water coming out to slow. s/w Butch ref # 7724154716 Removed filter and checked water pressure. Water pressure is good with filter removed. Advised customer to have filter replaced.
REFRIGERATOR JENN-AIR JS42SEFXDA Complaint of no power. Found unit getting 120VAC coming into DC power supply but not putting voltage out. Collected will collect balance of on completion; ordrng 1 WP67001360 (supply- po)
DISHWASHER WHIRLPOOL WDF520PADM7 "Complaint of low water pressure. Checked unit through diagnostics. No error codes and unit is working as it should. Informed customer on the importance of getting sink water hot to touch, using heat dry and high temp together, and rinse aide."
DISHWASHER KITCHENAID KDTM404ESS3 "Complaint of smell. Found drain plug in garbage disposal sealed. Knocked out drain plug hole and drained water from unit, Found water to unit not turned on. Turned water on. Advised customer to run unit once with a little vinegar to get rid of smell."
COOKTOP KITCHENAID KCGS356ESS00 Complaint of front left burner not lighting. Cleaned ignitor and adjusted burner cap. Tested and unit is now working as it should.
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Complaint of ice in ice bucket melting and running onto floor. Freezer temp of 21*F and fresh food temp of 46*F Found evaporator fan working and evaporator has a good frost pattern. s/w techlineButch ref # 7724135744 Advised to replace ice door flap and ensure door is sealing properly.; ordrng 1 W10823377 (mechanism delay)
COOKTOP KITCHENAID KCGS556ESS02 Complaint of left rear burner cap not fitting properly and bottom ring for right front burner valve loose. Burner cap has a small ring for the burner which fits the burner assembly but the cap itself is bigger than the burner assembly. s/w techline Mike ref # 7724124062 advised that if the flame from the burner works properly the cap fits properly. Adjusted bezel to secure it to cooktop.
DRYER WHIRLPOOL WED8500DC4 Replaced pulley and repair kit. Tested unit is working as it should.
WASHER ROPER RTW4516FW2 installed part ran unit and calibrated the unit unit is working well.
WASHER WHIRLPOOL WTW4900BW1 "replaced gear case,hub,cam and drive belt ran washer in diagnostics and no codes and washer cycled through all selections showed customer washer is now operating as it should no noise"
WASHER WHIRLPOOL WFW9150WW02 Complaint of washing but not draining. F1E1/F9E1/F8E1/F1/E0 Resistance on drain pump is 11.3 ohm and is getting 120VAC.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 # WIK5TIKEPL1 Cleaned duck bill on drain tube and steamed line. Unit now working as it should.
DRYER WHIRLPOOL WED8500DC4 WINTO00EPL1 Complaint of suealing noise. F4E3/F4E4/F2E1/ Voltage checks ok. Foound unit makes a lound scrubbing noise as drum rotates.; ordrng 1 W10837240 (bracket) and 1 4392067 (dryer repair kit)
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "# s22580 Complaint of compressor not running. Found start relay bad. Replaced start relay, capacitor, and main control. Unit now working as it should."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 installed new filter and resivior test unit and water is now dispensing as it should
WASHER ROPER RTW4516FW2 customer complaint is that the unit is finishing cycle i found error code for long fill time i notice that the cold water isnt coming out as fast as the hot water customer need new vavle customer gets water from well which has debis in water.; ordrng 1 W11210459 (VALVE)
DRYER MAYTAG MEDX655DW1 the customer complaint is that the knob fell into unit the start switch i just reinserted knob unit is wokring well customer paid by check.
REFRIGERATOR MAYTAG MFI2569YEM0 Replaced control. Unit is now working. Collected
OVEN JENN-AIR JJW3830WP00 arrived at customer home called techline i was advised to check the p9 connecter black and gray wire with jumper on connected to board with power off. then turn power on the fans came on. i was also advised to put unit into diagnostic mod three buttons in seqence and go to system info to check fan speed but display kept cutting out installed control board lower fan was order called master tech DB CALL TRASFERED
OVEN JENN-AIR JJW3830WP00 "Customer complained the oven would not heat past 170 degrees and would give an F8E0 fault code. Installed new control and lower blower wheel, tested the oven to 350 and it preheated as designed. Customer was not informed of 2 man charge. Not charging for 2 man. The control is covered under the S code. Customer to pay for part and the labor. Part is under Tech 13's invoice."
OVEN JENN-AIR JJW3830WP00 helping on call; saved tckt
WASHER WHIRLPOOL WTW4900BW1 found oil leaking from gear case ordered parts listed return visit needed auth#winoxinmpl1; ordrng 1 W10528947 (hub) and 1 WPW10215115 (washplate) and 1 W11035747 (gear case)
OVEN WHIRLPOOL WFE525S0HV1 spoke with trade care and got file #1532921500 they will be sending customer a cleaner for the cook top ran oven to 450 degrees and could not get unit to make a sound advised customer to record sound if it happens again
REFRIGERATOR KITCHENAID KRFC704FBS00 could not enter diagnostics through ui found ice bin stuck to the icemaker motor not allowing bin to release defrosted ice build up and bin still would not release needs parts listed return visit needed collected full balance of parts covered under s code; ordrng 1 W10910401 (ice bin) and 1 W10822606 (ice motor) and 1 W11039890 (ui) and 1 W11333076 (control board) and 1 steamer (steamer)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Customer complaint unit leaking Found unit will need drain tube ; ordrng 1 W10619951 (drain tube)
REFRIGERATOR KITCHENAID KRFC604FSS01 replaced dual watervalve and control board and test unit and water dispensor is now operating as it should showed customer dispensor is now operating as it should
REFRIGERATOR KITCHENAID KFIS29BBMS00 replaced icemaker and heater also installed new water valve test ice maker and icemaker reset to home position no codes and water fill test passed unit is now operating as it should advised customer to give fridge atleast 48 hours for a full bin of ice
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 ran test #7 and checked frost pattern and full frost patern on fc coils ran test#1 and 3 both thermistors past performed 5 min ice bath with thermistors and got readings of 8.3k thermistors test good unit runs for about 10 minutes of cooling then starts a defrost unit needs new control board ordered parts listed return visit is needed; ordrng 1 W10911770 (harness) and 1 WPW10197428 (start device) and 1 WPW10350564 (cap) and 1 W11174836 (control board)