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for Fayetteville, GA
Dorothy - Fayetteville, GA
This is how customer service should be. From start to finish I felt like a valued customer. Everything was explained and everything was put back exactly how she found it. She even cleaned some dust out from underneath that wasn't part of her job.
Doris - Fayetteville, GA
Dennis was here in a timely manner based on window given the day before. Quickly found the issue with our non-functioning KitchenAid downdraft vent system. My rottweiler didn’t even growl at him. Price wasn’t too bad. Thanks
Dale - Fayetteville, GA
Dennis is efficient knowledgeable and friendly
Claire - Fayetteville, GA
Dennis was awesome!! So informative, helpful and kind.
Sharon - Fayetteville, GA
Great service awesome technician
Dale - Fayetteville, GA
Flamingo does this right- they have good follow up and the tech Dennis knows his stuff
Anita - Fayetteville, GA
Joe - Fayetteville, GA
service was very good - wanted me to be very satisfied with the outcome on this warranty claim.
Kayona - Fayetteville, GA
Excellent service and very professional
Carol - Fayetteville, GA
David was very professional and polite. However, the problem still hasn't been resolved.
Kayona - Fayetteville, GA
Excellent service and professional
Jose - Fayetteville, GA
Friendly, helpful and knowledgeable service technician. It was a great experience
Jalal - Fayetteville, GA
Bryan was very knowledgeable. Very good job. But the price is too high.
Jocelyn - Fayetteville, GA
The technician was very knowledgeable and professional.
Dale - Fayetteville, GA
Joy to be serviced by Flamingo Appliance Service
Christina - Fayetteville, GA
The technician sent out was extremely helpful in explaining what the issue was. She provided a very pleasant experience.
Kathy - Fayetteville, GA
Punctual and polite....even wore shoe guards in house. Used broom to clean up behind refrigerator. Very considerate of my home, my dog, and me.
David - Fayetteville, GA
The technician was very good and was able to solve our problem with the oven
Robert - Fayetteville, GA
From first contact - A superior experience
Kaylene - Fayetteville, GA
As a customer service consultant to companies exactly like yours for 25 years as well as a homeowner using services like yours, I cannot help being frustrated at the futility of my efforts over the years. It has been extremely rare that I come in contact with a company that delivers at every level - first contact, listening to help, calling back after a dropped call, the appointment process, the newer model corporate truck, the friendly professional technician and the follow up to complete the repairs. Your company excelled at every single level I can honestly say that probably the best I've ever experienced. If I was your consultant I would say I have nothing to offer . Just keep on training your people well and you'll do well. Never let up, be extremely careful hiring managers, I've seen one bad over zealous manager cause tremendous damage in no time. Meanwhile, fantastic service at every level, congratulations!
Daniel - Fayetteville, GA
Kaylene - Fayetteville, GA
Easily one of the most professional service companies I've ever experienced in the United States. everything from the initial point of contact to the setting up of appointments to the knowledge of the equipment everything was top-notch
Denise - Fayetteville, GA
Arrived promptly, well prepared, wonderful service!
Awesome service technician
Paul - Fayetteville, GA
This is the 2nd time using your company and both technicians were absolutely great
Kimberly - Fayetteville, GA
I was extremely pleased with the courteous and professional technician! She was GREAT! 5 STARS FOR HER!! It took too long to get the service completed. That is the only reason I didn't give you 5 stars.
Terrific! She could not have been nicer.
Gretchen - Fayetteville, GA
Thank you for the excellent job!
Lorey - Fayetteville, GA
Linda - Fayetteville, GA
Although Elisa is an expert at what she does and has the ability to make the repairs there are continuous issues with the refrigerator.
REFRIGERATOR WHIRLPOOL JS48CSDBDA installed drip pan searching for glass heater; schdld next appmnt for 5/8 WED !
RANGE - ELEC JENN-AIR JES9800BAF found faulty bake element and burned out convection fan element ordered parts listed return visit is needed collected and due upon return; ordrng 1 WPW10310274 (bake element) and 1 WP7427P129 (convection fan assembly)
VENT HOOD WHIRLPOOL KIRD801XSS1 "inspected unit and customer complaint of unit inop. checked power to unit, unit has 122.23 volts to unit. checked filter switches on unit found left switch not making contact with installed filter. raised unit adjusted the filter catch to make proper contact with switch. charging only trip and labor no parts needed"
REFRIGERATOR WHIRLPOOL GS6SHAXML00 replaced water filter housing and no more leaks test water dispensor and unit is now operating as designed showed customer unit is now operating as designed installed new filter customer had and purged 2 gallons of water
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Customer complaint unit not making ice Found unit has blockage in icemaker cleared blockage and found unit will need new icemaker Customer declining estimate at this time
REFRIGERATOR WHIRLPOOL JS48CSDBDA Customer complaint unit frosted up again Please reorder evap dran pan and schedule with MT; ordrng 1 W10199915 (pan-drip)
REFRIGERATOR BI KITCHENAID KSSS48MHX00 FOUND BURN SPOT ON RELAY DEVICE ORDERED PARTS LISTED RETURN VISIT IS NEEDED COLLECTED FULL BALANCE OF ; ordrng 1 WP2262181 (RELAY)
REFRIGERATOR WHIRLPOOL GS6SHAXML00 FOUND WATER FILTER HOUSING LEAKING ORDERED PARTS LISTED RETURN VISIT IS NEEDED COLLECTED FULL BALANCE OF ; ordrng 1 WP2186443 (WATER FILTER HOUSING)
REFRIGERATOR KITCHENAID KFIS29BBMS00 "installed new compressor and drier in unit, recharged unit with 5.5 oz 134a, rechecked unit all okPLEASE USE PROVIDED AUTHO# KJST400XPL1FOR SS REPAIR, PARTS UNDER FACTORY WARRANTY."
REFRIGERATOR KITCHENAID KSSS42QMW00 "inspected unit and customer complaint of unit not cooling properly, upon arrival unit is cooling -4 in freezer and 35 deg in fresh food section. evap has full frost pattern currently. customer said unit would flash over temp and could reset it by selecting max cool. possible control failure. please order control and condenser fan kit, reschedule for 4/17/19 pm; ordrng 1 W10823805 (cntrl-elec) and 1 W10181323 (motor,fan)"
REFRIGERATOR MAYTAG MSD2550VEB00 "deiced ice maker and side wall of freezer, repaired water line to unit, rechecked unit all ok"
REFRIGERATOR KITCHENAID KFIS29BBMS00 "inspected unnit and customer complaint of unit not making ice, checked freezer temps at 15.5 deg, set at 0 deg. found dye all around compressor along with oil, drip pan, which excludes evap in leak. please order compressor, reschedule for 04/12/19 using autho#; ordrng 1 W10276644 (compressor)"
REFRIGERATOR SBS WHIRLPOOL GD5VVAXTY00 "inspected unit and customer complaint of unit not dispensing ice, unit will need new arger motor and ice door kit. saved est. customer declined est at this time."
DISHWASHER KITCHENAID KUDS02FRBL2 Customer complaint unit door falling downFound links broken unit will need link on both sides and new springs Installed springs and links unit check all okay FCC
REFRIGERATOR WHIRLPOOL WRT134TFDB00 "replaced lower harness for water valve condenser fan compressor and cord, rechecked unit all ok"
REFRIGERATOR-FD KITCHENAID KRFC704FPS00 "inspected unit and customer complaint of unit leaking from dispenser area. found unit to have broken water line at left hinge, spoke to tech line to remove any doubt of units left door soaking up water from borken line. chris said foam would repel water and not cause any unseen damage. ref# 7724575807 spoke to partner team about issue was given parts autho# kjqo5jqap1please order pad ice door kit and ice maker tube. trip/dig collected on so# 7154608. please reschedule for 4/11/19; ordrng 1 W11230096 (tube-water) and 1 W11204892 (door-ice) and 1 W11251709 (pad)"
REFRIGERATOR KITCHENAID KSSC42QMS01 "**Training** Installed new evaporator, compressor, heat exchange and drain pan heater. Put a vacuum on the system and charged system to 7.50 ounces R-134. Evaporator getting good frost pattern, working as designed."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 found particals coming out from water dispensor removed filter and cleared water line of debris replaced water filter purged 2 gallons of water and water dispensor is now operating as it should
RANGE WHIRLPOOL WFE320M0ES2 spoke with rose from whirlpool and they will be sending out a cleaning kit for the cook top order#1533141346 this item will be direct shipped within 7-10 bussiness days
OVEN WHIRLPOOL WOD51EC0AS05 "Customer complained that the control panel start button was not working. Replaced the control panel. Tested, operating as designed. Broke screw washer, needs new one.; ordrng 2 w10759525 (grommet)s"
DRYER MAYTAG MEDB835DW3 "inspected unit and customer complaint of unit not drying properly, tested heater unit is cycling properly, unit has restricted vents. unit checks all ok"
DRYER MAYTAG MED6000XW found faulty control board ordered parts listed return visit is needed; ordrng 1 WPW10378252 (control board) and 1 WPW10508324 (drive motor)
WASHER MAYTAG MVWC565FW1 "installed new moor and cap, recalibrated unit, rechecked unit all ok"
REFRIGERATOR-FD KITCHENAID KRFC704FPS00 Customer complaint unit leaking water from dispenser Found water to be leaking from ice door due to ice door not closing all the way and leaving a gap for warm air to flow into ice bin and melt ice unit will need ice door customer declining at this time
N/A N/A MMV4205BAS replaced mag diode and cap test microwave temps and microwave is now operating as designed
REFRIGERATOR KITCHENAID KSSC42QMS01 Found freon leaking form evap Called whirlpool per safety spoke with Chris stated it seems like a low side leak coming from evap recommends compressor and evap SR#7724529160; ordrng 1 W10841139 (compressor) and 1 W10508992 (exchanger) and 1 WP2316878 (heater-pan) and 1 WP2306093 (evaporator)
REFRIGERATOR WHIRLPOOL ED2KHAXVQ00 Customer complaint unit leaking Found unit leaking from water line supply line into unit unit will need JG fitting for 1/4 inch line Customer declining at this time
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer complained the fridge was leaking from the freezer floor. Tech was out yesterday and found the ice maker cover wasnt inserted all the way onto the ice maker not allowing the door to close allowing heat into the freezer and causing frost. Tech did not take the evaporator cover off and clear ice out drain tube. Customer had ice build back up on freezer floor. Took the freezer apart and cleared all ice away and out of the evaporator drain hole. Door closing and sealing as designed.
WASHER MAYTAG MVWX500XL1 Customer complained that the washing machine was leaking from underneath. Found the bearing was bad in the gearcase and the tub seal was allowing water to leak from the tub. Needs new gearcase.
DISHWASHER KITCHENAID KDPE234GPS0 Customer complaint unit leaking Found unit to be leaking from water valve and form top rack mount; ordrng 1 W10872255 (valve) and 1 W11259785 (track)
WASHER MAYTAG MVWC565FW1 "inspected unit and customer complaint of unit not spining, ran test mode, unit is not agitating or spinning, motor very loud while trying. please order motor and cap, reschedule for 4/3/19; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (motor cap.)"
ICE MAKER KITCHENAID KUIX305ESS1 Customer complaint unit making too much ice Found bin thermistor is bad installed thermistor unit check all okay
REFRIGERATOR MAYTAG MSD2550VEB00 inspected unit and customer complaint of units ice door loose after repair. unit door is opening and closing good. unit all ok
DISHWASHER KITCHENAID KUDS30IXBL0 installed all 4 bottom rack wheels unit check all okay
MICROWAVE KITCHENAID KMBP100ESS01 installed left and right hinge and arm unit check all okay
WASHER MAYTAG MVWB766FW0 RAN WASHER IN DIAGNOSTICS AND GOT CODE F2 E1 UI STUCK BUTTON RAN WASHER IN A RECALIBRATION AND WASHER IS WORKING AS DESIGNED ADVISED CUSTOMER ON THE PROPER SETTINGS TO USE FOR DELICATE ITEMS UNIT IS UNDER A 5 YEAR WARRENTY
RANGE WHIRLPOOL WFE505W0HS1 inspected unit and customer complaint of untis knobs getting to hot during walk through. knobs will absorb heat when cook ware is not use while burner in use.
RANGE WHIRLPOOL WFE505W0HS1 inspected unit and customer complaint of units knobs getting to hot during operation. units knobs do get warm without cook ware over burner. unit checks all ok
VENT HOOD WHIRLPOOL UXT4230ADS1 "installed new fan switch, rechecked unit all ok"
DISHWASHER KITCHENAID KUDS30IXBL8 "inspected unit customer complaint of unit smoking badly during operation. unit will need new main pcb uib and harness. called safety team, with report. safety team to call customer with options. job complete use autho# kjhoq00wl1"