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for Ellenwood, GA
The service tech was nice
Steven - Ellenwood, GA
Bryan is diligent about calling and works quickly and well. Unfortunately we are getting to know Bryan too well after seeing him 6 times in 3 months. He has done what the manufacturer has instructed him to do but it has not solved our issue so far. Fingers crossed we do not have to welcome this nice young man into our house for a 7yh and 8th time.
Linda - Ellenwood, GA
Bryan was very professional
Very Professional and likable
Steven - Ellenwood, GA
Bryan, was our service man on both calls. Initially to see what the problem was and order parts and then to come out and perform the repairs. He was extremely courteous and professional and did the work quickly and cleanly. My only big issue through the entire process was communication with the company. Their systems put everything on the customer to keep up with the order and scheduling.
Buretta - Ellenwood, GA
Nikjovnia - Ellenwood, GA
Awesone customer service
Bernard - Ellenwood, GA
Excellent and great service your team moves and operates in Excellence and that’s the way it’s supposed to be (Great Job)
Arthur - Ellenwood, GA
Danielle - Ellenwood, GA
Tunya - Ellenwood, GA
Angela - Ellenwood, GA
The dishwasher still doesn't dry the dishes. The tech was okay and explained things. But the Whrlpool dishwasher still doesn't work. I don't think it has nothing to do the company just a bad dishwasher. How do I get a replacement. Water remain on all the dishes, its like no heat.
Arnita - Ellenwood, GA
Harriete - Ellenwood, GA
Great service. Made sure that my range was working properly before leaving the premises. Showed that he cared by checking it more than once.
Brenda - Ellenwood, GA
technician was very professional and courteous. He explained some oven features that I was not aware of.
Carl - Ellenwood, GA
Gari - Ellenwood, GA
Harlan - Ellenwood, GA
Great service. Horace was very professional and explained our issue well.
Kristen - Ellenwood, GA
Debra - Ellenwood, GA
Too expensive! Cost of visit and services should be posted and clearly visible to customers. The cost of visit, plus parts, and labor would’ve cost me darn near $600!!! Therefore, I purchased a new washer!!!
REFRIGERATOR JENN-AIR n/a s/w Kevin from tech line advised evporator fan wires black/green and black/white with 12 volts DC. Fan getting power and not responding. s/w Jay American Home shield Authorization # 179tljp Advised they will look for part and contact customer with options if they can not locate.
DRYER AMANA NED4655EW1 Complaint of not drying. Found timer faulty.; ordrng 1 W10857612 (TIMER)
WASHER MAYTAG MVWB835DW4 Complaint of not spinning. Found basket not spinning in drain and spin. F7E5 F7E9; ordrng 1 W10915701 (ROTOR) and 1 W10902814 (WASHPLATE) and 1 W10811956 (GEARCASE) and 1 W10915700 (STATOR)
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Complaint of gasket coming off. Formed gasket to ice chiute. Unit now ready for use.
WASHER MAYTAG MVWC565FW1 Complaint of overflowing. Drain line was not properly connected. Once line was connected i reset control and ran diagnostics. Unit is now working as it should no leaks detected.
DISHWASHER AMANA ADB1400AGS1 Replaced float assembly and tested unit now working as it should.
REFRIGERATOR AMANA ART308FFDM03 Complaint of not cooling. Found evaporator with not frost pattern and both fans working. Compressor cover broken.; ordrng 1 W10836706 (EVAPORATOR) and 1 SSTECH (SS TECH) and 1 W11092625 (COMPRESSOR) and 1 W10843121 (DRIER-TUBE) and 1 W11218693 (COVER-UNIT)
WASHER WHIRLPOOL WTW7000DW4 Complaint of not putting water in unit. F3E2 F8E1 Found cold water not entering unit. Valve is getting 120 volts but not letting water in.; ordrng 1 W11173597 (HOUSING)
WASHER MAYTAG MVWC565FW0 Explained charges for visit. Customer declined service
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 WIRE TO TURNTABLE MOTOR BROKEN/REPLACED WIRE HARENESS & TESTED UNIT NOW FUCTIONING CORRECTLY/ISSUE CORRECTED
WASHER WHIRLPOOL WTW8100BW0 **Training** Assisted tech 41 removing rotor bolt.
WASHER WHIRLPOOL WTW8100BW0 Replaced rotor stator and outer tub. Checked for leak no leaks detected. Unit is working as it should.
WASHER AMANA NTW4655EW0 Complaint of lights come on but unit does not work. F8E1 Found cold water cut off at wall. Turned on water at wall. Diagnostics test passd. Calibrated unit. Unit is working as it should.
REFRIGERATOR AMANA ASI2575GRS01 Replaced icemaker and tested. Unit completed harvest and filled with water.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Complaint of slow ice production and ice level sensor bar not lowering. s/w Dustin techline advised that ice leve sensor lowers before a cycle is started. Advised that it can take several batches of ice to fill bin because of small cubes on tray. ref # 7724900360 Harvest cycle passed. water fill passed. Water pressure is good. Ice bucket detection switch passed.
REFRIGERATOR AMANA ASI2575GRS01 Complaint of low ice producton. Found unit did not complete manual harvest cycle. Unit will need new icemaker.; ordrng 1 WPW10300022 (ICEMAKER)
WASHER WHIRLPOOL WTW8100BW0 Found rotor and stator will not come off. Rotor and stator covered by s code.; ordrng 1 280146 (ROTOR) and 1 WPW10419333 (STATOR)
RANGE-GAS WHIRLPOOL WFG320M0BS3 BAKE & BROIL NOT FUCTIONING/FOUND HIHG RESISTANCE FROM IGNITOR 189 OHMS/REPLACED DEFECTIVE IGNITOR & TESTEDISSUE CORRECTED
REFRIGERATOR WHIRLPOOL WRT518SZFM00 found coils completly covered in frost and evap fan not running large block of ice over cap tube defrosted coils and replaced evap fan let unit run and freezer had full frost pattern on coils tried to adjust temps on control in fridge and unit would not turn cooling off needs new control orderd parts listed return visit is needed also found faulty thermistor; ordrng 1 W10913629 (wire harness) and 1 W11223729 (contrtol)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 FRIG NOT COOLING/FOUND NO FROST PATTERN ON COIL/LARGE ICE BUILD UP IN RIGHTSIDE OF EVAP NEAR & ON CAP TUBE/POSSIBLE LEAK OR RESTRICTION/SD PIC TAKEN/ALSO EVAP FAN STALLING/PARTS ORDERED/SEALED SYSTEM TECH NEEDED/4 CALL COUNTS NEEDED; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 SSTECH
RANGE-GAS WHIRLPOOL WFG320M0BS3 OVEN NOT HEATING/TESTED VALVE 0 OHMS FOUNF & 2.65 VAC PRESENT/NEW VALVE & IGNITOR ORDERED; ordrng 1 WP98014893 (valve-gas) and 1 W11176454 (igntr-oven)
RANGE WHIRLPOOL WFG515S0ES1 Replaced valve and grates. Unit now working as it should.
REFRIGERATOR WHIRLPOOL ED22CQXFW01 "diagnosed one wpl fridge, found out that compressor not coming in on, found that a rodent got caught in unit and nibbled on harness. Called techline spoke with ED. File Number: 7724824020,. needed part 2186830 ( part is discontinued)"
WASHER AMANA NTW4516FW2 "diagnosed on amana washer found out that unit was not comimg on, and lid lock wasnt locking during dignostic mode. Ran wash cycle test and diagnostic test. replaced main control and latch, unit working good. FCC"
DISHWASHER MAYTAG MDB4949SDH2 despencer cup came loose/repaired prob & tested/prob fixed
RANGE WHIRLPOOL WFG515S0ES1 Complaint of burner valve and grill broken. Found front left valve bent and not working and grill on left rear side broken. s/w trade care team and advised this is an arons rental and has an additional 14 months of warranty.; ordrng 1 W10860455 (GRATE-KIT) and 1 WPW10279615 (VALVE-BRNR)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 frig not cooling found evap fan not turning/evap fan hareness & control ordered/3 cc needed to defrost; ordrng 1 WP2315539 (motor-evap) and 1 W10913629 (harns-wire) and 1 W11223729 (contrl-box)
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 "Diagnosed one OTR Microwave, found out that lights are working ok. unit working good. additional found out that turntable doesnt turn . ordering; ordrng 1 W10642989 (motor-turn) and 1 2man (2man)"
WASHER MAYTAG MVWB835DW4 Complaint of a poping noise when using. F2E1 Ran diagnostics and all test passed. Advised customer on loading and water levels. Unirt is working as it should.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 s/w Bruce from techline advised to use sealant around where the plastic meets the cabinet and where water tank lines enter back wall. part # 482338 REF # 7724732339; ordrng 1 WP482338 (adhesive)
WASHER MAYTAG MVWB835DW1 Replaced console. Calibrated unit. Diagnostics tested ok. Unit now ready for use.
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 "LIGHT STAY ON IN CAVITY WHEN DOOR IS CLOSED TURNTABLE NOT TURNING/FOUND BROKEN WIRE TO TURNTABLE MOTOR/REPLACED CONTROL & MICRO SWITCHES TESTED LIGHT NOW OFF/WIRE HATNESS ORDERED; ordrng 1 W11039326 (harns-wire), used 1 W10269458 (SWITCH), 1 W10269460 (SWITCH), and 1 W10727360 (SWITCH) from stock"
WASHER WHIRLPOOL WTW8100BW0 Complaint of loud noise during spin. Diagnostics test passed. Drain and spin test and found bearings making a loud roaring sound. Part covered by s code.
REFRIGERATOR WHIRLPOOL MFI2570FEZ01 Replaced icemaker and unit filled with water and And stopped at home position. Unit now ready for use.
REFRIGERATOR WHIRLPOOL MFT2776FEZ00 # MJZ7600DPL1 Complaint of not cooling in the fresh food section. Found fresh food evaporator frozen over. Steamed evaporator. Replaced harness wire. Advised customer it will take several hours for unit to reach normal operating temperatures.; used 1 W11033168 (WIRE HARNESS) from stock
WASHER MAYTAG MVWB835DW1 MJYW400XPL1 Complaint of not powering on. Replaced control and unit is not responding. UI wire harness checks good for continuity. Unit will need new console.; ordrng 1 W10861510 (CONSOLE)
REFRIGERATOR WHIRLPOOL MFI2570FEZ01 Complaint of not making ice. Harvest cycle will not cycle. Water valve puts water in icemaker.; ordrng 1 WPW10300024 (icem)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced condensor fan motor and ui control.
WASHER WHIRLPOOL HAV2557AWW10 Complaint of wierd noise and not spinning. Found bad drain pump.
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 LIGHTS NOT SHUTTING OFF INSIED MICROWAVE & UNDER MOUNT LIGHT; ordrng 1 W11342846 and 1 W10642989 (motor-turn)