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for Ellenwood, GA
Yolanda - Ellenwood, GA
Janice - Ellenwood, GA
"Bernard - Ellenwood, GA
Brian T let me first say this is a awesome tech he has been coming to our complex for quite some time now and we really appreciate his hard work and consistency the work force need more tech like him if I had to rate him 0-100 I’ll give him a 100 flamingo you guys have your self one hell of an employee and one hell of a tech
Richard - Ellenwood, GA
The tech resolved my problem in a timely manner
Ed - Ellenwood, GA
Quick scheduling & confirmation , Technician called otw as promised.
Malcolm - Ellenwood, GA
Home oven repair
Jairus - Ellenwood, GA
Jane - Ellenwood, GA
Bernard - Ellenwood, GA
Professional and efficient
Bernard - Ellenwood, GA
Elisa did a great job. She was very professional. Everything was done in a timely manner. She throughly explained what was replaced and fixed. She was also very pleasant.
Irene - Ellenwood, GA
Great service. The person who came to our house has excellent customer service skills. He answered every question that I asked him.
Robert - Ellenwood, GA
Bryan was very prompt and explained my situation thoroughly. The service was fast and professional.
The service tech was nice
Steven - Ellenwood, GA
Bryan is diligent about calling and works quickly and well. Unfortunately we are getting to know Bryan too well after seeing him 6 times in 3 months. He has done what the manufacturer has instructed him to do but it has not solved our issue so far. Fingers crossed we do not have to welcome this nice young man into our house for a 7yh and 8th time.
Linda - Ellenwood, GA
Bryan was very professional
Very Professional and likable
Steven - Ellenwood, GA
Bryan, was our service man on both calls. Initially to see what the problem was and order parts and then to come out and perform the repairs. He was extremely courteous and professional and did the work quickly and cleanly. My only big issue through the entire process was communication with the company. Their systems put everything on the customer to keep up with the order and scheduling.
Buretta - Ellenwood, GA
Nikjovnia - Ellenwood, GA
Awesone customer service
Bernard - Ellenwood, GA
Excellent and great service your team moves and operates in Excellence and that’s the way it’s supposed to be (Great Job)
Arthur - Ellenwood, GA
Danielle - Ellenwood, GA
Tunya - Ellenwood, GA
Angela - Ellenwood, GA
The dishwasher still doesn't dry the dishes. The tech was okay and explained things. But the Whrlpool dishwasher still doesn't work. I don't think it has nothing to do the company just a bad dishwasher. How do I get a replacement. Water remain on all the dishes, its like no heat.
Arnita - Ellenwood, GA
Harriete - Ellenwood, GA
Great service. Made sure that my range was working properly before leaving the premises. Showed that he cared by checking it more than once.
Brenda - Ellenwood, GA
technician was very professional and courteous. He explained some oven features that I was not aware of.
Carl - Ellenwood, GA
Gari - Ellenwood, GA
Harlan - Ellenwood, GA
N/A N/A GSF26C4EXT02 "Complaint of icemaker not working. Found control not getting power. New control and icemaker needed. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; ordrng 1 W10870822 (CNTRL-ELEC) and 1 W10898445 (CNTRL-ELEC) and 1 WPW10251076 (icemaker)"
COOKTOP WHIRLPOOL WCC31430AW03 "Complaint of elements dropping temperature while cooking. New elements needed. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; ordrng 2 DSW11396792 (LeftFront&RightRear)s and 2 DSW11396790 (LeftRear&RightFront)s"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Complaint of not making ice. Temperature in freezer 0 degrees and ice bin currently full. Unit is working as it should at this time. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
REFRIGERATOR SBS WHIRLPOOL WRS315SDHM04 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/NO WATER NO ICE FOUND PINCHED WATER LINE BEHIND FRIG/REPAIRED PROB & TESTED ISSUE CORRECTED
REFRIGERATOR AMANA ART308FFDM03 "Found evaporator fan motor coated with bugs and not moving. New fan motor needed. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; ordrng 1 WP2315539 (MOTOR-EVAP)"
REFRIGERATOR AMANA ART308FFDM03 unit leaked freon out from evap coils in fc compressor is burned out unit needs new compressor and evap coil ordered parts listed return visit is needed q1no q2no customer unable to sign due to covid 19 protocol called tc and got auth#aqthc00al2; ordrng 1 W11092625 (compressor) and 1 W10836706 (evap) and 1 W11177653 (harness) and 1 W11352623 (control)
WASHER MAYTAG MVWB835DC2 "Complaint of knocking. F0E5 Cleared error diagnostics passed. Spoke with JK techline advised some noise is normal during agitation when changing direction. Vibration noise durig the spin is the drain pump. Unit is working as it should. file # 7728088324 Q1 no,Q2 no the customer did not sign due to covid-19 protocol"
OVEN WHIRLPOOL WOD51EC0AS04 "Replaced control and tested. Unit now working as it should. Q1 no,Q2 no the customer did not sign due to covid-19 protocol"
REFRIGERATOR WHIRLPOOL ED2GHGXMQ02 "Complaint of not making ice regularly and not dispensing ice. Found icemaker will not go through harvest cycle when jumped and icebin motor strong but not dispensing ice. New icemaker and ice bin needed. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; ordrng 1 WPW10190965 (ICEMAKER) and 1 WPW10185018 (housing) and 1 WP1119017 (deflector) and 1 489234 (washer) and 1 WP489236 (ring-e)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Spoke with Robert techline file # 7728025598 Advised to secure drain line near top of cabinet and inform customer to crack unit door when not in use.
REFRIGERATOR KITCHENAID KRSF505ESS01 Both sections on unit hot. Put unit into home position. Unplugged unit and checked pressure. Minus 16 low 5 high. Put a shot of coolant in to find leak and checked all joints with bubble leak. No leak detected. Spoke with tech line Dustin file # 7727800787 advised to plug unit in and read pressure. 2 low 165 high. Advised someone from whirlpool will reach out to customer within 5 business days.
REFRIGERATOR-FD WHIRLPOOL WRF535SWHZ04 COVID Q1 & Q2 ANS NOCUST UNABLE TO SIGN DUE TO COVID PROTOCOL/CUST COMPLAINS OF FROST NEAR FREEZER DOOR & FOOD FREEZING ON TOP SHELF OF RC/CUST PROIR TO VISIT ADJUSTED TEMPS/INSDTRUCTED CUST ON OPERATION & MAKING SURE ALL DOOR ARE CLOSED PROPERLY
REFRIGERATOR KITCHENAID KRSF505ESS01 "Found coolant leak at drier. Replaced drier. Vaccummed for 12 min. Pressures held. Charged with 5.75.ounce R134A Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
WASHER WHIRLPOOL WTW4816FW2 "Complaint of not doing anything. Found outlet not working. Plugged unit into another outlet and the drain pump activated. Reset control. Diagnostics passed all test. Calibrated. Unit now working as it should. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Complaint of water drops on ceiling and standing water in tub after use. Drain pump is working and diagnostics passed. Advised customer on starting temperature of 120 degrees and importance of rinse aid. Possible water valve not closing all the way. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; ordrng 1 W11175771 (valve-inlt)"
N/A N/A ED5VHGXMB11 "Complaint of ice clumping up. Found icemaker getting stuck during harvest cycle. New icemaker needed. Replaced icemaker harveste cycle completed and filled with water. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; used 1 4317943 (ICEMAKER) from stock"
OVEN WHIRLPOOL WOD51EC0AS04 "Complaint of error F1E1 Customer has reset breaker and problem still present. New control needed. . Part covered by S code. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; ordrng 1 W10842982 (cntrl-elec)"
RANGE WHIRLPOOL WFG320M0BS3 "Complaint of oven making a click noise once it reaches 350 degrees. Advised customer that this sound is the cabinet contracting as it cools. This sound is normal. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Complaint of lights on the ceiling of fresh food section not working. Found light wire harness not connected. Connected harness and now unit is working as it should. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
WASHER ROPER RTW4516FW2 "Complaint of leaking. Found house drain pipe clogged up causing water to backflow out of pipe. Advised customer to have plumbing cleaned out. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
REFRIGERATOR KITCHENAID KRSF505ESS01 Checked all joints for leaks with uv light none detected. Contacted techline advised to pierce low side line with plier clamp to read low and high side pressure. Low side pressure of +120 and high side of 220. Advised to replace drier due to restriction. Replaced drier and vaccumed for 15 min. Pressures held. Charged with 5.75 ounce R134A. Advised customer to allow 24 hours for normal operating temperature.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced damper control unit now working as it should.
DRYER AMANA NED4655EW1 "Complaint of not working. Found improper volatge at terminal block. Getting (24 volts from L1 to N)(120 volts from L2 to N)(94 volts from L1 to L2) Advised customet to have an electrician correct voltage at outlet. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Complaint of noise. Found damper control faulty. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol; ordrng 1 WPW10479155 (control)"
WASHER WHIRLPOOL WFW75HEFW0 "Coplaint of not unlocking and error code. F3E1 F5E2 F8E3 F0E1 Cleared errors and ran diagnostics. Unit passed all tests. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
WASHER WHIRLPOOL WTW4850HW1 "Complaint of hot water not entering unit. Tested hot and cold water and they are working properly. Calibrated unit and ran a cycle. Unit is filling and working as it should. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "# WPS3F00APL1 Found evaporator drain tube blocked with ice. Steamed line and removed ice from freezer compartment floor. Unit now ready for use. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
DRYER - ELECTRIC WHIRLPOOL WED4815EW1 COVID Q1 & Q2 ANS NO/DRYER NOT HEATING/FOUND & REPLACED THERMAL CUTOFF & TESTED CHK OK; used 1 279816 (CUTOFF-TML) from stock
REFRIGERATOR AMANA ART308FFDM03 see MT DB notes
REFRIGERATOR AMANA ART308FFDM03 "**Training** Assisted tech repairing fridge. Isolated system, pushed nitrogen through the system. Nitrogen barely pushing throught the capillary side. Replaced the filter dryer, burnt oil came running out of the old dryer. Pushed nitrogen through systmem and had hardly any nitrogen come through the high side. Ran 30 minute vacuum and put 3.7 ounces of coolant into the system. Powered up fridge, pressures sitting at 22 in a vacuum on the low side and 75 on the high side. Called tech line spoke with Jonathan. Unit being replaced due to non repairable. File number 7727549698. Q1:N Q2:N. No signature due to Covid 19 Protocol."
DISHWASHER MAYTAG MDB7749SAM1 "Replaced drain pump and tested. Unit now working as it should. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
REFRIGERATOR-FD WHIRLPOOL WRF555SDHV03 CUST ANS NO TO BOTH COVID Q1 & Q2/CUST COMPLAINS OF SONDS COMING FROM FR/FOUND COMP CONSTANTLY RUNNING TO MAINTAIN EXTREMELY LOW TEMPS IN FC & RC/33 & -5/ADJUSTED TEMPS & INSTRUCTED CUST ON OPERATION OF VARIABLE DRIVE COMP/CUST UNABLE TO ANS DUE TO COVID PROTOCOL
OTR MICROWAVE WHIRLPOOL WMH32519HV5 RATTLING SOUND COMING FROM MICROWAVE/FOUND LOOSE MOUNTING SCREWS @ TOP/REPAIRED PROB & TESTED NOISES STOPPED
RANGE AMANA ACR4503SFS1 "Found control not sending power to bake element. Replaced Control and tested unit now working as it should. Q1 no, Q2 no the Customer did not sign due to COVID-19 protocol"
DISHWASHER WHIRLPOOL MDB7749SAM1 "Found manifold cracked. Replaced manifold. Found drain pump broken. Unit will need new drain pump. Q1-no,Q2-no the Customer did not sign due to COVID-19 protocol; ordrng 1 WPW10348269 (drain pump)"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Found knock out plug on garbage disposal still in. Knocked plug out and tested drain. Unit now drains. Diagnostics passed all test. Unit now working as it should. Q1,Q2,Q3-no the Customer did not sign due to COVID-19 protocol"
REFRIGERATOR AMANA ART308FFDM03 Replaced compressor and drier. spoke to Chris techline advised to open both sides during vaccum and charge then see what happens. file # 7727444602 tubing adapter kit (robin air) isolate restriction. Unable to fix leak at access stub. Acetalyn tank ran out.; schdld next appmnt for 3/27 FRI !
REFRIGERATOR AMANA ART308FFDM03 Customer complained the fridge stopped cooling. Found there was a rolling restriction in the sealed system. Removed and replaced the filter dryer and flushed the system with nitrogen. Vaccumed system and charged to 3.7 ounces 134. Powered up fridge and it got a good frost pattern. Pressures held at -2 low side and 100 high side. Customer did not sign due to Coronavirus precautions. Q1:N Q2:N AND Q3:N.
REFRIGERATOR AMANA ART308FFDM03 "Complaint of no cool. Found start device clicking. Replaced start device and capcitor. Unit still clicking. New compressor needed.; ordrng 1 W11092625 (compressor) and 1 SSTech (SS Tech) and 1 WPW10143759 (DRIER-UV), pckd up 1 WPW10662129 (capacitor) and 1 W11092533 (start-dev)"
RANGE-GAS WHIRLPOOL WFG505M0BS3 Replaced all valves and door gasket. Tested no signs of leaks and unit is working as it should.