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for East Point, GA
Excellent service! Fast work - above and beyond!
Logan - East Point, GA
Dennis was great. Assessed our issue and fixed it as soon as parts came in. He was courteous and knowledgeable. Would definitely call on him again for any future appliance issues we may have.
The best service.
Linda - East Point, GA
My technician was Patrick and he was so polite and professional. He called prior to coming with his eta and I really appreciate that.
Marvin - East Point, GA
The serviceman was excellent both times (David and Timothy). They were very polite and respectful of coming into our home. They us know what they were doing and what the next steops would be. Great service!!
Tracy - East Point, GA
Timothy was super friendly, professional and courteous. He answered all my questions and explained some things so I didn't even have to ask.
Quick, and able to resolve, very pleasant
Jaylon - East Point, GA
Lakisha - East Point, GA
John - East Point, GA
William - East Point, GA
Timothy was fantastic! He was super courteous and respectful but also really friendly. He was diligent in his work and really knew what he was doing. Now our fridge works great!
Good customer service
Allene - East Point, GA
Technician was very knowledgeable
Great Service, Great Guys!
Sharon - East Point, GA
My servicemen, both Derek and Timothy, were excellent. They not only knew what they were doing, but were also very kind and really listened to what I had to say. I appreciate how they handled the issue with my fridge. I would gladly use them in the future if necessary. My problem is with Whirlpool itself. Whirlpool has NOT backed up their appliance which has certainly given me pause when I think about the future replacement of my 5 Whirlpool appliances.
Alexia - East Point, GA
Scheduled time was between 2:00-5:00. 15 minutes after 5, I still hadn't heard from anyone. I decided to call in and ask for a manager. Left on hold (because the supervisor wouldn't come to the phone).....30 minutes later spoke to a gentleman that advised that the original technician ran over time and that a new guy would be in route to me shortly. WHY wasn't I notified before 5:30PM.... Would anyone had even called me IF I hadn't called in?? Why didn't the original technician or someone from the company think enough about my customer experience to CALL ME and let me know that someone ran over time and that someone new was going to be dispacthed? AWFUL communication. The technician that did finally come out was VERY NICE. That's the only good thing that happened with your company I sure hope that this isn't how business with Flamingo is always conducted. Manager that I finally spoke to was very nice too, but "niceness" doesn't buy back all the time I spent off WORK waiting for someone to come nor the lack of communication or professionalism.
Keith - East Point, GA
He was very friendly and helpful.
Yvrose - East Point, GA
DISHWASHER WHIRLPOOL WDT780SAEM1 "installed new sump assy and uib, rechecked unit all ok"
REFRIGERATOR WHIRLPOOL WRF535SWHV "installed new compressor in unit, found no leaks, recharged unit with 5 oz 134a, rechecked unit unit has started cooling down, unit checks ok"
DISHWASHER WHIRLPOOL WDT780SAEM1 "inspected unit and customer complaint of unit not washing, found unit to have dfaulty sump and uib, please order and reschedule for 4/23; ordrng 1 W10911311 (panel-cntl) and 1 WPW10605057 (pump and motor assy)"
DRYER MAYTAG MDE308DAYW "installed new belt pulley, noticed that drum felt is missing and rear glides and pads. est for labor and parts only trip/dig already collected. please order and reschedule for 4/22/19; schdld next appmnt for 4/22 MON !"
WASHER WHIRLPOOL WTW5000DW2 the customer complaint is that the unit isnt coming on i ichecked the voltage at outlet 120.3 and at the control j9 120.2 i found that the control board would only come on once all lthe oad connection was taken off control board i reconnected the connections and checked for error codes and found the error for the shifter motor f7e5 i check connection at control and shifter for pinched wires and checked each wire to ground . im order control and shifter called techline ref 77246378 spoke with andrew.; ordrng 1 W11116590 (CNTRL-ELEC) and 1 W10913953 (ACTUATOR)
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "inspected unit and customer complaint of unit not producing ice or water, found filter out upon arrival, reinstalled filter in unit, currently water coming through good, ice maker should cycle soon, unit all ok"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 i arrived at customer home and installed control board i called tech line and went through diagnostics all fuctions check well they said customer should have a full bucket in 48hr
WASHER WHIRLPOOL n/a "inspected unit and customer complaint of unit giving no h2o error, unit starts and fills, dose not stop filling, unitis 3/4 full of water. please order pressure switch and reschedule for 4/01/19; ordrng 1 W11315637 (LOCK CAM) and 1 WPW10448876VP (switch-wl) and 1 W11229665 (CNTRL-ELEC)"
WASHER ROPER RTW4516FW2 "installed suspension rods, rechecked unit all ok"
WASHER WHIRLPOOL WFW75HEFW0 "arrived at call no part met denis at store, i called the lowes atho line and they to me the call was decliend because it was uneconomical number to give to rtm 1715005341 call closed. they can scrap unit. no 2man atho given. called claims and reported info."
DISHWASHER WHIRLPOOL WDT750SAHZ0 the customer complaint is that the unit isnt circulating water water was off in crawl space. i turned water on customer ust moved in to home. unit is working well.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 the customer complaint is thatb the unit power cuts of and comes back on unit isnt on its on its own outlet it was on a outlet with microwave and cabinet lights i removed microwave and celing light from plug and explaint to customer that the unit need its own outlet. if problem presits customer will need a electricain out looks worn.
WASHER WHIRLPOOL NTW4516FW2 "the customer complaint is that the unit is leaking on the floor. i ran the unit and tested the unit and found when the unit is draining it was over filling fromthe drain tube and spilling on the floor. unit is working, customer has plumming issue with drainage tube."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "customer complaint is that the unit isnt making ice. i checked switch for continuity and i checked for water out of dispenser, i changed ice maker. advised customer to wait 48hr for full bucket of ice."
DRYER MAYTAG MDE308DAYW customer complaint is that unit wont spin belt came aloose put belt back on if problem preset customer will need new pully.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer cmpl H2O flow is low, ice dispenser gasket coming loose, & dispenser only putting out crushed ice. H2O flow rate due to third party filter. Adv Cust re: filter brands. Reseated gasket & tested okay. Ice dispenser needed to be reseated. Crushed/whole ice now dispensing properly."
WASHER WHIRLPOOL CHW9150GW0 installed parts tested unit no error was having lo h20 error if problem presist need to order pressure sensor i did check hose to sensor no leaks.
WASHER WHIRLPOOL WFW75HEFW0 arrived at unit going to need a two man; ordrng 1 2man (2man)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 installed part in unit door is closing. unit is working well.
DRYER WHIRLPOOL WED49STBW1 installed part unit is working well. customer verifed.
WASHER WHIRLPOOL CHW9150GW0 arrived at place and found that i had the wrong part i called debbie for right part numbers; ordrng 1 wpw10212598 (hot vavle) and 1 wpw10212598 (cold vavle)
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "installed new compressor and dye dryer in uit, recharged unit with 5 oz r134a, rechecked unit all ok"
DRYER WHIRLPOOL WED49STBW1 the customer complaint is that the unit isnt heating i found that the customer had a burned wire to the heater coil and high limit thermastat was blown i replaced thermastat and fixed wire im order a new heaater coil old one is bowing; ordrng 1 279838 (ELEMENT)
COOKTOP WHIRLPOOL G7CE3034XP00 ref #7724305800 customer complaint is that when they turn on the left rear burner on high it doesnt go off i changed the burner and switch unit is working well customer verified.
RANGE WHIRLPOOL WFG320M0BS "inspected unit and customer complaint of unit not igniting on cook top. no gas to hook unit up to here. tested ignitors on unit all cook top ignitors are working, as well as oven. unit is all ok"
REFRIGERATOR WHIRLPOOL WRX735SDBM03 the customer complaint is that the unit cut off and the come back on customer needs new board. customer is going out of town will call us back next week.; ordrng 1 WPW10226427 (CNTRL-ELEC)
WASHER MAYTAG MVWB765FW2 installed parts unit is working well.
DISHWASHER WHIRLPOOL WDF520PADM7 "customer complaint is that the unit isnt desolving the tablets i checked all componets and tested unit with tab it broke down. i advised the customer to run the hot water to flush pipes before using unit, unit is working well."
WASHER WHIRLPOOL WTW5000DW2 Customer complaint unit not working Found F0E5 code cleared code and recalibrated unit check all okay FCC
COOKTOP WHIRLPOOL G7CE3034XP00 Customer complaint unit element stays on Found left rear switch is burnt and and element not coming on until switch is half way on; ordrng 1 WP8273992 (elmnt-surf)
WASHER MAYTAG MVWB765FW2 arrived at lowes and found that the suspension rod are broken in the back ordering parts.; ordrng 2 W11130359 (SUSPENSION)s
WASHER WHIRLPOOL CHW9150GW0 the customer complaint is that the unit isnt finishing cycle customer needs water vavle ccu part not availble sent part number to debbie for research.; saved tckt
DRYER WHIRLPOOL RED4516FW0 CHECKED OPERATION INSTRUCTED CUSTOMER HOW TO LOAD DRYER TO PREVENT NOISE.....
WASHER MAYTAG MVWX700XL2 UNIT TESTED BEARING ARE DEFECTIVE CUSTOMER REFUSE SERVIC DUE TO UNECONOMICAL FIX WILL BUY A NEW
WASHER WHIRLPOOL CHW9150GW0 the customer complaint is that unit is shaking badly the unit had shipping bolts i removed them thre unit is working .
WASHER WHIRLPOOL WFW75HEFW0 "arrived at unit and found that the unit has a broken tub and missing drain pump, picture in quick pic; ordrng 1 W10901030 (TUB-OUTER) and 1 WPW10605427 (PUMP-WATER), states that autho needed"
DRYER MAYTAG MEDX655DW1 installed part unit is working well
REFRIGERATOR WHIRLPOOL WRT311FZDM00 customer complaint is that unit is leaking water i found that water was leaking from freezer i defrosted freezer and leveled unit a 1/4 back so it could drain to back and cleared vents unit is working well.
WASHER MAYTAG MDL MVWB765FW2 not all parts in box; schdld next appmnt for 1/31 THU !
WASHER ROPER RTW4516FW2 cheecked unit unit is operating as properly