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for East Point, GA
Thomas - East Point, GA
Patrick did an excellent job troubleshooting an intermittent problem with our dryer shutting off. He used his knowledge of the dryer’s operation and some good fundamental technical skills to determine that the unit was getting an over voltage. This led me to verify that we had too high voltage throughout the house and a repair was made by the utility company.
Exactly what I expected
Matt - East Point, GA
NM - East Point, GA
Very friendly and knowledgeable technician.
Excellent service! Fast work - above and beyond!
Logan - East Point, GA
Dennis was great. Assessed our issue and fixed it as soon as parts came in. He was courteous and knowledgeable. Would definitely call on him again for any future appliance issues we may have.
The best service.
Linda - East Point, GA
My technician was Patrick and he was so polite and professional. He called prior to coming with his eta and I really appreciate that.
Marvin - East Point, GA
The serviceman was excellent both times (David and Timothy). They were very polite and respectful of coming into our home. They us know what they were doing and what the next steops would be. Great service!!
Tracy - East Point, GA
Timothy was super friendly, professional and courteous. He answered all my questions and explained some things so I didn't even have to ask.
Quick, and able to resolve, very pleasant
Jaylon - East Point, GA
Lakisha - East Point, GA
John - East Point, GA
William - East Point, GA
Timothy was fantastic! He was super courteous and respectful but also really friendly. He was diligent in his work and really knew what he was doing. Now our fridge works great!
Good customer service
Allene - East Point, GA
Technician was very knowledgeable
Great Service, Great Guys!
Sharon - East Point, GA
My servicemen, both Derek and Timothy, were excellent. They not only knew what they were doing, but were also very kind and really listened to what I had to say. I appreciate how they handled the issue with my fridge. I would gladly use them in the future if necessary. My problem is with Whirlpool itself. Whirlpool has NOT backed up their appliance which has certainly given me pause when I think about the future replacement of my 5 Whirlpool appliances.
Alexia - East Point, GA
Scheduled time was between 2:00-5:00. 15 minutes after 5, I still hadn't heard from anyone. I decided to call in and ask for a manager. Left on hold (because the supervisor wouldn't come to the phone).....30 minutes later spoke to a gentleman that advised that the original technician ran over time and that a new guy would be in route to me shortly. WHY wasn't I notified before 5:30PM.... Would anyone had even called me IF I hadn't called in?? Why didn't the original technician or someone from the company think enough about my customer experience to CALL ME and let me know that someone ran over time and that someone new was going to be dispacthed? AWFUL communication. The technician that did finally come out was VERY NICE. That's the only good thing that happened with your company I sure hope that this isn't how business with Flamingo is always conducted. Manager that I finally spoke to was very nice too, but "niceness" doesn't buy back all the time I spent off WORK waiting for someone to come nor the lack of communication or professionalism.
Keith - East Point, GA
He was very friendly and helpful.
Yvrose - East Point, GA
DRYER WHIRLPOOL WED5000DW2 "Inspected unit and customer complaint of unit not heating found unit to have open heater thermal fuse, faulty door gasket and duct work in need of replacement, replaced heater thermal kit, ordering door gasket, reschedule for 01/07/20; ordrng 1 W10906683 (seal-door) and 1 W10612022 (rear drum seal), used 1 279816 () from stock"
REFRIGERATOR KITCHENAID KRMF706ESS00 "inspected unit and customer complaint of unit leaking, found water line from valve to top of unit is leaking, water line will need to be replaced please order and reschedule for 12/20/19** customer does have floor damage from leak**; ordrng 1 W11209890 (tube-water)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 arrived at the customer home the customer complaint is that the wont dispensing ice the customer need auger motor; ordrng 1 WPW10317991 (motor) and 1 WPW10169511 (coupling)
DISHWASHER WHIRLPOOL WDT790SYLM3 arrived at the customer home to install rack parts wrong part ordering correct part; ordrng 1 W10712395 (adjuster)
DISHWASHER WHIRLPOOL WDT790SYLM3 "the customer complaionty is that the unit wheels are falling off im ordering well, 147.25; ordrng 1 W10195416V (dish rack wheel) and 1 WPW10350401 (wheel)"
REFRIGERATOR MAYTAG MTF1955DRW arrived at the customer home the customer complaint is that the units ff door isnt closing. there are multi tears in gasket causing the magnets not to alinge with frame and minimize internal suction. the customer needs new ff gasket
REFRIGERATOR-FD WHIRLPOOL GZ25FSRXYY2 arrived at the customer complaint is that the unit is leaking from S38253 for p-trap part ref# 7726456708 jumped iced maker l=v closed switch it didnt call for water customer needs ice maker and p-trap price for repair 343.84 customer will paay half 171.92; ordrng 1 W10882923 (ICEMAKER) and 1 W10619951 (drain tube)
WASHER WHIRLPOOL CHW9160GW1 "inspected unit and customer complaint of units drawer faulty please order drawer and handle, direct ship to customer.; ordrng 1 **DSW10395619DS** (drawer) and 1 **DSW10726377**DS (handle)"
REFRIGERATOR KITCHENAID KRMF706ESS01 arrived at the unnit the customer complaint is that the unit tempture is inconsitant 30-50 i checked unit temp using water that has been sitting in unit temp 38-41 called techline we went through checks all pass thermistors both fans customer is using anilog temp probe ref# 7725984208 unit is working
REFRIGERATOR KITCHENAID KRMF706ESS01 installed part and tested the unit and used dubble sided type. unit still working.
REFRIGERATOR KITCHENAID KRMF706ESS01 "installed new cpu main, uib and evap kit rc, rechecked unit all ok"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Intermittent operation in FF section,unit is short cycling on the FF side.Ordered UI,main control and FF thermistor kit..; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 w113300971 (user interface)"
REFRIGERATOR KITCHENAID KRMF706ESS01 arrived at the unit the customer complaint is that the unit is leaking water to floor i found ice in back of ice maker. im ordering gasket for box fan air way.; ordrng 1 WPW10280988 (gasket)
REFRIGERATOR KITCHENAID KRMF706ESS01 the customer complaint is that the unit isnt cooling the temp in the fresh food is 55 and the temp in freezer 10 degrees no frost patten on ff evap partial in freezer 7725984208 customer has blockage compressor pulling 4 amp.; ordrng 1 W11116006 (evaporator) and 1 W10832994 (compressor)
DRYER WHIRLPOOL WET4024EW0 "installed new drum on unit, rechecked unit all ok"
DRYER WHIRLPOOL WET4024EW0 "inspected unit and customer complaint of unit not running, unit heating and turning upon arrival, but very loud. noticed drum warped and damaged rear seal, please order and reschedule for 9/26/19; ordrng 1 3391834 (drum)"
DISHWASHER WHIRLPOOL WDF330PAHS3 "inspected unit and customer complaint of unit not running, found unit not mounted to cabniet, adjusted door latch and dishwasher, rechecked unit all ok"
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 arrived at the unit i called techline unit is working well 34.2 ff 1.5 fz i advised the customer that the unit will only produce 8 ounces of cold water and it takes awhile to chill i called techline and spoke with david ref# 7725920093 unit is working
DRYER ROPER RED4516FW0 Customer cmpl dryer shutting off mid-cycle. Checked voltage & found 286VAC from L1 to L2. Overvoltage is causing motor to overheat and shut down. Adv Cust to have electrical circuit inspected & repaired by electrician.7725875619
OVEN KITCHENAID KEBS107SSS04 "inspected unit and customer complaint of unit not starting, found unit to have faulty key pad, unable to activate start button, cannot activate test mode. key pad is NLA. unit will have to be replaced."
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 arrived at the customer home the customer complaint is that the unit isnt cooling properly in the fresh food compartment 34.2 in ff unit is cooling well installed ice maker advised the customer 48hr full bucket of ice.
WASHER AMANA NTW4516FW3 arrived at the unit the customer complaint is that the unit is fill and draining the customer is putting in to much soap. unit is working well went from sensing to wash.
WASHER WHIRLPOOL WFC7500VW2 "arrived at unit installed part unit is working well,"
WASHER WHIRLPOOL WFC7500VW2 arrived at the customer home the customer compolaint is that the unit isnt draining i found the customer needs new drain pump. tight space; ordrng 1 WPW10465252 (pump-water)
DRYER ROPER RED4516FW0 arrived at the unit turned unit on time dry let it run for 40min unit didnt turn off. unit seems like its working advised the customer to call if issue presist.
WASHER WHIRLPOOL WET4027HW0 arrived at the unit customers complaint is that the unit isnt working the customer is using to much soap i cleared the line ran test unit is working.
REFRIGERATOR MAYTAG MBF1958FEZ00 arrived at the unit defrosted evap solid ice installed bymetal used connecters and heat shrink. advised the customer 24-48 hr temp will regulate.
RANGE WHIRLPOOL WFE515S0ES1 Installed door vent trim. Door handle fastened securely now. Repair complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived at the customer home the customer complaint is that the unit has slow ice production, the temp in ff 34.5 and the temp in freezer 2.5 called techline 7725764282 they recommended ice maker replacement; ordrng 1 w10873791 (ice maker)"
RANGE WHIRLPOOL WFG550S0HZ0 Installed door panel. Job complete.
WASHER WHIRLPOOL WTW5000DW0 arrived at unit installed part tested the unit no load knocking noise. unit is working well. i lessed drain pump vibration with zip tie.
DISHWASHER WHIRLPOOL WDF520PADM7 arrived at unit i inspected the unit and found button still in dispoisal i removed button unit is draining wel
REFRIGERATOR MAYTAG MBF1958FEZ00 arrived at the unit the customers complaint is that the unit isnt cooling i found that defrost thermastat is open ordering test 1-open frost on back wall freezer.; ordrng 1 WPW10165425 (bimetl-def)
REFRIGERATOR MAYTAG MFI2269FRW00 "arrived at the customer home, the customer complaint is slow ice production, the customer had familiy over opening and closing unit the unit is making ice now i gave the customer education on unit, the customer also needs to change filter. unit is working well, auth MLV7K00DPL1"
DRYER ROPER RED4516FW0 "arrived at unit installed heating element, prevoius heating element was bowed possible shorting tested unit ran for ten mins. unit seems fine. advised the customer to call if any issues."
WASHER WHIRLPOOL WTW5000DW0 "arrived at the customer home bolt stripped ordereing gear case, bolt and washplate; ordrng 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W11035751 (gearcase)"
OVEN KITCHENAID KFGD500ESS04 "arrived at unit installed parts tested unit burner, bake and broil working. unit is working well"
DRYER ROPER RED4516FW0 arrived at the unit the customer complaint is that the unit turn off for for period of time the then they can use it i checked all fuses the unit checked for continuity i found that the vent where clear but heater was bowed im ordering heater coil.; ordrng 1 279838 (element)
WASHER WHIRLPOOL WTW5000DW0 arrived at the unit and installed gear case i found that the basket isnt alianed ordering spin basket and rods; ordrng 1 W10752719 (basket) and 1 w11130362 (rods)
RANGE WHIRLPOOL n/a "Customer cmpl oven door handle broke off. Found handle screw mounts broken, preventing reattachment. Needs new oven handle. Customer is out of town & needs appt scheduled a couple of weeks out. Customer unavailable for signature.; ordrng 1 WPW10618239 (hndle-door)"