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for Dunwoody, GA
Dissatisfied Customer - Dunwoody, GA
Failed to properly diagnose the problem, scheduled and cancelled appointment, didn't fix machine, refused to return several calls made in response to their poor performance with a specific request for a return call, would not return the call, no offer to fix the situation or reimburse monies. Had to get manufacturer involved and they sent another company. Will NEVER allow this company into my home again.
Excellent Customer Service
Rachel - Dunwoody, GA
Extremely impressed with follow through and determination to solve dishwasher leak. Arrived early and stayed late!
Barbara - Dunwoody, GA
He understood my descriptions & did a diagnostic check. He called a tech person to ask questions. Even tho I think the washer should not be acting as it is, it seems that’s the way it’s designed. He gave me several suggestions on how to set it. He was courteous & tried to do the job.
Lisa - Dunwoody, GA
Jerome was wonderful.
Jill - Dunwoody, GA
Jerome educated me on a couple of things that will make my top loading washer a better fit for my needs.
Qualified professional technician
Todd - Dunwoody, GA
Should try to diagnose issue at initial phone call to customer service. Could save time by having the suspect part available for the tech at first visit or contact.
Great service. Professional and knowledgable repair man
Mike A - Dunwoody, GA
Easy to make an appointment for the next day.Showed up on time. Took the time to teach me how to do some of the service on my own, thus saving future service calls.
Julie - Dunwoody, GA
Robin - Dunwoody, GA
William could not have been better with what became a complex problem on a 2 yr old dishwasher! Took three visits because it was electrical in nature but he was wonderful!!!
Ronald - Dunwoody, GA
Brandon was a great tech to have in the home courteous and knowledgeable. After running diagnostics still not fully sure of our problem, but he gave us some leads.
Harriet - Dunwoody, GA
Service provided was great but brand new Maytag washer and dryer are below awful
Awesome work Brandon!
Mike - Dunwoody, GA
Great company to deal with. Superior Tech I have been dealing with Flamingo a few times. My Tech, Brandon Benton
Marsha - Dunwoody, GA
I have been dealing with Flamingo for several calls and have had Tech Brandon Benton out on the call. He made my experience very easy and pleasant.
John - Dunwoody, GA
Skilled and quick
Ann - Dunwoody, GA
Jim - Dunwoody, GA
Brandon did an excellent job. He communicated very well with me and agreed on a convenient time (very early) that I requested. He also anticipated the need for a part and was able to replace the part on the same visit where he diagnosed the problem. The repair involved having to bend a metal piece, and he would not stop until he had it fixed "just right". I was extremely pleased with his service, professionalism, timeliness and the overall cost. Thank you Brandon!
EffJay - Dunwoody, GA
Cecil - Dunwoody, GA
Mr. York provided excellent customer service and resolved my issue in a friendly and timely matter. He is an exceptional representative for the company.
Stephen - Dunwoody, GA
Very professional service provided.
4th times a charm.
Jack - Dunwoody, GA
It took 4 times but Jerome finally got it right.
Thomas - Dunwoody, GA
They did a great job, and good with dogs
Stephen - Dunwoody, GA
Chris - Dunwoody, GA
Nice job. The washer was noisy on the spin cycle and now is quiet again.
Timely arrival. Solved the problem.
Margaret - Dunwoody, GA
Brandon was pleasant and efficient. My wall oven was tripping the breaker. He diagnosed and solved the problem. My only complaint was that I wasn’t called until 8 pm the night before to give me my 3 hour arrival window.
Claudio - Dunwoody, GA
Carolyn - Dunwoody, GA
Very personalable tech. Knew right away what issue was. Answered all my questions
Very Professionally run Business
Aileen - Dunwoody, GA
Company was responsive, sent a telephonic and email confirmation, and showed up according to schedule.
Great Sevice and Repairman
James - Dunwoody, GA
Brandon Benton is a outstanding Repairman. He is the guy we will always call in the future.
REFRIGERATOR WHIRLPOOL n/a Inspected the unit and found that the fresh food section isn't going into defrost. Plz use S Code S27311 covers parts and labor.; ordrng 1 W11333076 (Cntrl-Elec) and 1 W11167902 (Cover-Evap)
DISHWASHER JENN-AIR n/a Inspected the unit and found debris stuck in the drain pump. Removed the debris and demonstrated a working dishwasher to the customer with no leaks.
DRYER WHIRLPOOL MDE9806AYW customer complaint:unit will not start up..tech found that after trying to reset breaker it was faulty and would not toggle back in place.customer is aware breaker problem.customer is aware of all and any future charges related
REFRIGERATOR MAYTAG MFI2570FEZ06 Inspecetd the unit and found that the ice fins are bent causing the ice maker to jam.; ordrng 1 WPW10300024 (Ice maker)
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Removed and replaced the control board. Found that the ice maker fill tube wires are open.; ordrng 1 W11366500 (Tube-Water)
DISHWASHER WHIRLPOOL WDF760SADM2 epaired sump to manifold connection that wasd inappropiatly directing water toward the door when rinsing silverware basket on the door
WASHER MAYTAG MVWX655DW1 "corrected loose pressure tube , unit checked ok"
REFRIGERATOR WHIRLPOOL KRFC704FSS00 replacsed compressor and three way valve checked ok
REFRIGERATOR KITCHENAID KRFC604FSS01 tech replaced icemaker fill tube unit isoperating as designed.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Removed and replaced the water and still no water to the ice maker. Tested from P3-3 to P1-2 and got 0VAC it should be 120VAC. The DC side of the valve is working as designed. Ordering the control board.; ordrng 1 W11099565 (Cntrl-Elec)
DISHWASHER AMANA ADB1400AGS1 found that dw drain was not istalled correctly causing the water to go back into the sump causing it to smell. installation issue
WASHER MAYTAG MVWC425BW0 tech replaced faulty gearcase.unit is operating as designed.
DISHWASHER WHIRLPOOL WDF760SADM2 "found no leak present, cleared f2e1, f6e4 and f7e1 let complete diag. cycle run m=no leak found tech support sought file# 7725557587"
REFRIGERATOR WHIRLPOOL KRFC302ESS00 found that door was dented . ordering door . please schedule when the part comes in; ordrng 1 13094739SQ (door)
MICROWAVE WHIRLPOOL WOC54EC7AB01 tech completed call
MICROWAVE WHIRLPOOL WOC54EC7AB01 "Inspected the unit and found that the inverter board is shorted as well. Ordering parts for return visit.; (created new UIS, deleted prior attachment to UisID 114735), ordrng 1 W10217711 (Inverter) and 1 OvenDolly (Oven Dolly) and 1 W10915651 (Cover-PLT)"
REFRIGERATOR KITCHENAID KRFC604FSS01 No water going to the ice maker.; ordrng 1 W11194380 (Valve)
WASHER MAYTAG MVWB865GW0 "Removed the agitator to free the clothing. Reseated the agitator, calibrated the washer and ran a diagnostic test. The washer is woirking as designed."
DRYER WHIRLPOOL WED5000DW2 Push to start switch isn't making contact.; ordrng 1 WPW10117655 (Relay-Pts) and 1 WPW10185992 (Timer) and 1 279827 (motor-drive) and 1 WP694089 (Wheel)
WASHER MAYTAG MVWC425BW0 customer complaint:unit will not go into a spin.techn need to replace faulty gearcase and drive belt.; ordrng 1 W11035747 (gearcase 254.71) and 1 WPW10006384 (drive belt 22.97)
REFRIGERATOR KITCHENAID KRFC604FSS01 "customer complaint:unit stopped making ice.tech replaced faulty water tube heater assembly.unit is operating as designed.; ordrng 1 W10853597 (tube-water), used 1 ww11230096 (water tube heater assembly) from stock"
WASHER WHIRLPOOL WTW7000DW4 found that console not responding and not turning off. replaced door lock console and elec control.; used 1 W10810403 (door lock) from stock
DISHWASHER KITCHENAID KDTE104ESS1 found that power supply connection was loose. reconnected wire. tested ok
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Removed and replaced the ice maker ran test 20 and the ice maker passed all test.
COOKTOP KITCHENAID KECD807XBL01 replaced infinite sw. tested ok
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Inspected the unit and found that the ice maker thermistor is open.; ordrng 1 W11099789 (icemaker)
REFRIGERATOR WHIRLPOOL KFCS22EVMS1 "customer complaint:unit intermittly cooling mostly during the cooler cooler part of the day.tech mneed to replace defective compressor.; ordrng 1 sealsystemtech (seal system tech) and 1 W10233960 (compressor) and 1 12002041 (kit,evap)"
REFRIGERATOR KITCHENAID KRFF507HPS00 customer complaint:unit making noises in operation.tech replaced faulty damper for frig.unit is operating as designed.
COOKTOP KITCHENAID KECD807XBL01 burnt switch and element; ordrng 1 WPW10234425 (switch)
DISHWASHER KITCHENAID KDTE104ESS1 dispenser gasket was broken. replaced gasket . tested ok
WASHER WHIRLPOOL WTW7500GW0 sr#7725331516customer complaint:unit is not washing properly.tech tested and unit passed component test.unit is operating as designed.
WASHER WHIRLPOOL MVWB765FW3 replaced failed control panel and door latch to address a no start condition
REFRIGERATOR MAYTAG MFI2570FEZ06 Inspected the unit and found that the ice maker fins were jammed. Cleared the ice from the fins and demonstrated a working ice maker to the customer with no leaks.
RANGE SLIDE IN WHIRLPOOL GW395LEPS03 replaced defective fixed thermistat in the rear of the unit.. Tested and works
REFRIGERATOR KITCHENAID KFIS25XVMS1 replaced failed icemaker to provide ice production
OVEN JENN-AIR JJW2827DS01 customer complaint:unit is smoking in operation.tech found that spill was the cause for smoking.tech advised customer on maintenance and operation.unit is operating as designed.
REFRIGERATOR KITCHENAID KFIS25XVMS1 needs icemaker to restore ice production; schdld next appmnt for 7/10 WED !
REFRIGERATOR WHIRLPOOL WRS325FDAM04 customer complaint:unit stopped cooling.tech tested unit amp draw was 0.89 there was no frost pattern on evap. all fans are operational.tech need a seal system tech.also tech let customer know if there was compressor covereage.there would still be labor cost.customer will call back ready.
REFRIGERATOR WHIRLPOOL KRSF505ESS00 "everything related to the icemaker w]is functioning properly via diagnostic mode , the customer explains how theyve had to good in the freezer much more than usual which has provided insufficent temps to make icce"
RANGE SLIDE IN WHIRLPOOL GW395LEPS03 ordering temp thermomstats. Unit is completely dead. Ordering temp thermostat jus in case. No lights or display.; ordrng 1 WP9757807 (thrmst-fix) and 1 WP8300802 (thrmst-fix)