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for Duluth, GA
Mark Mueller - Duluth, GA
Jerome, was the pinnacle of home service agents; and Believe me, I have a great number of experiences, over 45 years. He was extremely professional and thorough, plus he actually had experience and demonstrated that he knew what he was doing. When I discover talented Professionals like Jerome, I suggest to the employer, like now, that they are elevated in pay scale and position to teach this level of customer service. Jeromes approach and obvious pre- preparation are not intuitive skills. These skills need to be “taught” to people and Jerome is the right person to set that example, and instruct future service agents. Trust me, I am not easily impressed, and have written several eviscerating reviews in the past with poor service experiences. However I also go above and beyond with sharing my overwhelming appreciation and recognition of outstanding service and agents like Jerome.
Babette - Duluth, GA
They are so friendly and helpful. I trust them completely
Easy, polite, painless
Adam - Duluth, GA
Jerome didn’t end up needing to fix or replace any part of our dishwasher. He helped us understand how to avoid the issues we were having. Working great now!
Oanh - Duluth, GA
Seamus - Duluth, GA
service was very good.
"Myron - Duluth, GA
Willis - Duluth, GA
Customer - Duluth, GA
Susan - Duluth, GA
Nice serviceman but 4 trips this time
Kaye - Duluth, GA
The first time Flamingo came, years ago they detected our problem when no one else could; however, this time and 4 visits later, we wonder if a motor was really needed.
Great service and technician.
Mark - Duluth, GA
Bonnie - Duluth, GA
Technician was prompt Courteous and professional
Karen - Duluth, GA
Great service from the office to the repair tech!
Kaye - Duluth, GA
William is so efficient, knowledgeable and kind
David - Duluth, GA
Still have problem with noisy refrigerator.
Claire - Duluth, GA
Nice fellow, very helpful!
Susan - Duluth, GA
David - Duluth, GA
Good tech. Problem not resolved yet.
Jose - Duluth, GA
Great Customer Service
Julie - Duluth, GA
Out technician was on time and took the time to explain how to take care of my refrigerator to improve reliability. He called 30 min ahead of time and was on time for the appt. This was my first time using Flamingo and I was very pleased.
Willis - Duluth, GA
Professional and Courteous!!
Maria - Duluth, GA
The technician that came to fix our dishwasher was really polite and very efficient. He knew what he needed to do and fix my dishwasher right away.
Will did a great job!
Jessica - Duluth, GA
Will was knowledgeable and did the job in 15 minutes.
Mary - Duluth, GA
Great service, knowledgeable service rep
Linda - Duluth, GA
Jose - Duluth, GA
Great repair experience , he still fixed other problems besides he should be fixing that problem I ordered. He is very nice.
Knew exactly what was wrong with dishwasher. Fixed the problem quickly and efficiently.
Patricia - Duluth, GA
Good job! Very courteous and accommodating.
Catherine - Duluth, GA
William was on time. He was very professional and new exactly how to install the new housing unit on my refrigerator. He was very personable and respectable. It was a pleasure to meet him.
DISHWASHER WHIRLPOOL KDTE334GPS0 "pulled unit out found minor bend and cracked wheel, and no brackets holding the unit. leak coming from insulation sitting in the door area in the tub. repositioned to correct spot, and need to r/s for brackets and door spring hinge right side.; ordrng 2 WP8269145 (bracket undercounter)s and 2 WP308685 (screws undercounter brackets)s and 1 WPW10084086 (balance)"
REFRIGERATOR WHIRLPOOL ED5LEDEXWB00 "faulty compressor, turns on for a brief amount of time then quicky shuts off. needs to be replaced / recharged."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 installed compressor and evap unit needs control order part; ordrng 1 W11174836 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 replaced icemaker unit now operating as designed.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 replaced elec control . tested ok. also saw that the condenser fan is missing . part was there on previous visit .
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 replaced control board . tested ok
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 installed evap found out wrong compressor reoder part; ordrng 1 W10507884 (compressor)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "faulty ice box fan motor, need to order and return for repair. ICEMAKER Error codes E1; ordrng 1 W10846539 (icebox fan motor)"
FREEZER WHIRLPOOL WRF535SWHZ01 AUTH#WNE8TNENL2 FOR DOUBLE LABOR checked one french door refrigerator and found low side leak on evap coil below cap tube replace one evap and one compressor vaccum and cherge with freon 5.0 ounces
FREEZER WHIRLPOOL WRF757SDEM01 "found corroded heater, and damaged motor on harness.replaced both parts control and faulty LED. unit turned on great frost pattern. advised cst to allow up to 12-24 hours for unit to cool properly."
REFRIGERATOR KITCHENAID KRFC704FSS00 rrplaced control and evap cover per service pointer.scoe for service pointer is s27311 parts and 2x labor covered.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 replaced compressor and evap. also found that the main control is not booting up no power to componentscall trade team for extra labor auth# wnc5gncnl2; ordrng 1 W11353813 (control box)
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 found that unit is in defrost cycle for a very long period. due to the control board being stuck in cycle; ordrng 1 W11035836 (elec control)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 thawed ff and freezer evaps both evaps were frozen up and the low voltage pantry ui was faulty replaced ui evap fan motor lv control board and led driver board unit now operating as designed.
WASHER WHIRLPOOL WTW8040DW4 replaced washplate unit now operating as designed.
RANGE MAYTAG MER8700DS1 replaced block unit is working as designed.
REFRIGERATOR KITCHENAID KBFN502EBS01 training with tech 33
FREEZER WHIRLPOOL WRF757SDEM01 ran diagnostic mode ran compressor test 4. unit worked great. ran test 6 for heater/ bimetal unit popped breaker. need to order new bimetal harness and heater. and return for breaker popping issues.unit needs to be defrosted.; ordrng 1 W11032800 (harness) and 1 WP12729128 (Heater) and 1 W10843055 (cntrl) and 1 W11205083 (module)
REFRIGERATOR KITCHENAID KBFN502EBS01 "replaced faulty compressor, and main control unit is working as designed."
DISHWASHER WHIRLPOOL KDTE334GPS0 RIGHT HINGE IS COMPLETLY WARPED CAUSING ISSUES WITH DOOR CLOSING AND LEAKS. NEED TO ORDER NEW TUB AND RETURN FOR REPAIR.; ordrng 1 W10713320 (TUB)
RANGE HOOD KITCHENAID KXU8030YSS1 replaced both sockets and broken control housing unit is working as desinged.
DISHWASHER WHIRLPOOL WDT750SAHZ0 clogged dishwasher pump. cleaned unit is working as designed.
WASHER AMANA NTW4516FW3 unit is working as designed there is a drip pan underneith the unit seems to be grinding on the cam and belt. advised cst to replace it with a flat drip pan. ran tests unit is working as designed.
DISHWASHER KITCHENAID KDTM354DSS4 "unit is working as designed, check valve is good. found that unit install for plumbing wasn't done correctly. need to raise the outlet pipe per install guidelines."
COOKTOP WHIRLPOOL KGCK366VSS02 replaced RR orfice due to stripped screw not igniting it properly. unit is working as designed.
FREEZER WHIRLPOOL WRF757SDEM01 replaced frrezer door and power cord unit now operating as designed.
WASHER MAYTAG MHW6000XW2 "found no leaks, old hoses advised cst to replace. unit running great except for a slighty noisy during spin caused by stator and rotor. just collecting the service fee"
REFRIGERATOR REFRIGERATOR KRFC704FSS00 unit needs new fan and thermistor assmbly. parts and 2x labor covered under s code s27311; ordrng 1 W11167902 (cover-evap) and 1 W11039890 (cntrl-elec)
WASHER WHIRLPOOL MVWC415EW2 "faulty gearcase, cam and suspensions. unit has lots of rust damage on the under tub. cst denied estimate"
REFRIGERATOR KITCHENAID KRFC302ESS leveled doors unit now operating as designed.floor is warped causing unnit ti not level fully.
OVEN KITCHENAID KOCE507ESS09 "replaced user interface, unit now has an error code of F3E0 which it wasn't showing before, which is oven sensor. already replaced twice prior new UI.; ordrng 1 W10859573 (sensor) and 1 ovendolly (oven dolly)"
WASHER ROPER RTW4516FW2 broken latch replaced unit is working as designed.; used 1 W11307244 (
WASHER WHIRLPOOL WTW8040DW4 replaced drum assm. unit has cracked washplate.; ordrng 1 W10775188 (washplate)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 unit needs new lv board and led driver board. and pantry ui. both evaps are froze over causing complete cooling loss and ui is intermittently operating. autho wn58800xpl1 for parts.; ordrng 1 WPW10677119 (cntrl-elec 161.34) and 1 WPW10624574 (cntrl-elec 107.44) and 1 W11087438 (motor-evap 40.23) and 1 W10804160 (cntrl-elec 114.04)
OVEN KITCHENAID JMW2427DS01 replaced TOD unit working as designed.
DISHWASHER AMANA ADB1500ADS4 faulty circ pump and valve. need to order part and return`; ordrng 1 W11084121 (turb. sensor) and 1 W11085683 (circ pump)
COOKTOP KITCHENAID KICU509XBL00 customer complaint:unit stopped cooking properly.tech replaced faulty module and display board .unit is operating as designed.tech advised customer operation and maintenace.
FREEZER-UPRIGHT WHIRLPOOL WRS312SNHMOO "Customer complained that the fridge was not cooling at all. Found the compressor running but it was not cooling at all. Checked amps at compressor, getting .03. Needs sealed system. Parts covered by 5 year S Code. Customer to determine if they want to go forward with repair or not. Saved ticket as estimate, collected 98 dollars."
FREEZER WHIRLPOOL WRT518SZFM00 added washers to unit top freezer door. door is sealing better.
REFRIGERATOR KITCHENAID KRFC704FSS00 rusted motor caused damaged to shaft and ice bin coupling. replaced all unit is working as designed