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for Duluth, GA
Rhonda - Duluth, GA
Dajah - Duluth, GA
I had a great experience!!
Jessica - Duluth, GA
Colin - Duluth, GA
He was a great help. He explained everything very well. And gave me some good suggestions on how to better load the dishwasher. He also pointed out the lines where you put the dish soap that I have never seen before. He was very polite.
Roshana - Duluth, GA
The serviceman was punctual, professional, and friendly. He walked me through how to reset various options on my KitchenAid refrigerator and promptly emailed me an electronic receipt.
Kim - Duluth, GA
The problem with the Maytag dishwasher was difficult to track and identify, but Jerome continued his efforts and was successful. A good job well done!
Great service. Great rep
William - Duluth, GA
Bill - Duluth, GA
Cynthia - Duluth, GA
James - Duluth, GA
AV - Duluth, GA
Michelle - Duluth, GA
Tyler was a very courteous young man. He was very knowledgeable and understood the problem with our washer. He ordered the necessary parts and worked quickly to make the repairs. His portion of our experience was excellent. However, the scheduling process could be improved. Waiting to be given a window of time and trying to reschedule it was a challenge. I ended up caught in a loop of being told I have to wait to be given an appointment window of time and only then I can call to reschedule. Then to be told them that if I can’t be there when the tech comes out, the appointment will be automatically be rescheduled. It’s not be very time efficient for neither myself nor the responding tech. It would have been less frustrating to talk to a person who could actually work with me on setting a window that would benefit us both.
The service man was very helpful. I appreciate his professionalism.
George - Duluth, GA
Chris - Duluth, GA
Scott - Duluth, GA
Lester was extremely experienced and professional. He was able to diagnose the problem and after ordering the part came back the following week to fix it. Saved so much money as he was able to save the ice maker vs us having to buy a new one.
Great problem solver
JB - Duluth, GA
Tim was able to find a solution to the problem that had persisted.
Mark Mueller - Duluth, GA
Jerome, was the pinnacle of home service agents; and Believe me, I have a great number of experiences, over 45 years. He was extremely professional and thorough, plus he actually had experience and demonstrated that he knew what he was doing. When I discover talented Professionals like Jerome, I suggest to the employer, like now, that they are elevated in pay scale and position to teach this level of customer service. Jeromes approach and obvious pre- preparation are not intuitive skills. These skills need to be “taught” to people and Jerome is the right person to set that example, and instruct future service agents. Trust me, I am not easily impressed, and have written several eviscerating reviews in the past with poor service experiences. However I also go above and beyond with sharing my overwhelming appreciation and recognition of outstanding service and agents like Jerome.
Babette - Duluth, GA
They are so friendly and helpful. I trust them completely
Easy, polite, painless
Adam - Duluth, GA
Jerome didn’t end up needing to fix or replace any part of our dishwasher. He helped us understand how to avoid the issues we were having. Working great now!
Oanh - Duluth, GA
Seamus - Duluth, GA
service was very good.
"Myron - Duluth, GA
Willis - Duluth, GA
Customer - Duluth, GA
Susan - Duluth, GA
Nice serviceman but 4 trips this time
Kaye - Duluth, GA
The first time Flamingo came, years ago they detected our problem when no one else could; however, this time and 4 visits later, we wonder if a motor was really needed.
Great service and technician.
Mark - Duluth, GA
Bonnie - Duluth, GA
Technician was prompt Courteous and professional
N/A N/A KSSS48QDX05 "found unit sweating in ref side door gasket not sealing damper and unit condensor needs cleaning not sign due to COVID-19 protocol. Q1: No, Q2: No cont will not repair unit damper no longer being made"
N/A N/A WED8500BW0 "found filter holder deform unit not heating and making noise not sign due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 WPW10532428 (cntrl-elec) and 1 WPW10547292 (pulley-idr) and 1 W11117302 (grill-out)"
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced evap fan motor and cover unit now operating as designed customer did not sign due to covid19 q1n q2n
ICE MAKER WHIRLPOOL WRF560SMHZ00 Unit was set to warm to allow ice maker to cycle adjusted temps and tested ice maker unit now operating as designed customer did not sign due to covid19 q1n q2n
N/A N/A MMV6180WB2 Unit needs new door panel for broken handle unit unable to be opened or closed properly customer did not sign due to covid19 q1n q2n ; ordrng 1 W10259236 (Door “black”)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced left and right ff door gaskets unit now sealing as designed. Customer did not sign due to covid19 q1n q2n
DISHWASHER KITCHENAID KUDS01FLSS1 Replaced left spring and door gasket unit now operating as designed customer did not sign due to covid19 q1n q2n
RANGE WHIRLPOOL WFC310S0ES3 Replaced control unit now operating as designed customer did not sign due to covid19 q1n q2n
FREEZER KITCHENAID KFIS29PBMS02 Unit needs new 3 way valve customer did not sign due to covid19 q1n q2n ; ordrng 1 W11094466 (3way valve)
RANGE WHIRLPOOL WFC310S0ES3 Unit has faulty control customer did not sign due to covid19 q1n q2n ; ordrng 1 W11122536 (Control)
MICROWAVE KITCHENAID KOCE500ESS05 tech replaced faulty mag.inverter and appliance mgr.unit is operating as designed.
DOUBLE WALL OVEN WHIRLPOOL WOD51EC7HW01 tech replaced faulty frame glass and door gasket.unitnis operating as designed.
N/A N/A KUDS01FLSS1 Unit needs new door gasket and hinge springs. Customer did not sign due to covid19 q1n q2n ; ordrng 1 W11196317 (Door seal) and 2 Wp8270182 (Spring)s
ICE MAKER KITCHENAID KUIX505ESS1 customer answered no to Q1 & Q2 customer complaint:unit will not make ice.ech found that drain pump is damaged recirculating pump is faulty and drai cap is missing.teh ned to replace all three parts.; ordrng 1 W11325175 (recir pump 203.22) and 1 WPW10489125 (pump drain 136.79) and 1 W11023835 (cap-drain 17.96)
DISHWASHER WHIRLPOOL n/a "customer complaint:unit will not power up.tech tested unit in service mode testing all componentssump pump,drain pump,dispenser , heater and tech formed a P trap at drain line for better draining results..also tech advised customer on maintenance and operation .unit is operating as designed"
WASHER WHIRLPOOL WTW5000DW1 tech replaced missing dryer feet.also tech advised customer on maintenance and operation.unit is operating as designed.
REFRIGERATOR KITCHENAID KRFF507HPS00 tech need to replace faulty door with harness.customer is aware that door takes 6-8 weeks for arrival; ordrng 1 W11301204 (dor-fip)
MICROWAVE KITCHENAID KOCE500ESS05 sr#7728023106tech need to reorder defective mag and inverter.; ordrng 1 w11346197 (mag) and 1 1021771 (inverter) and 1 ovenkart (oven kart)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "techreplaced ui,power supply and main board .unit is operating as designed"
DISHWASHER KITCHENAID KDTM504EPA2 "Q1-NO Q2-N0Complaint of the gasket coming out of place, repaired the gasket to the gasket channel, unit checked okno signature due to covid 19 protocol"
DISHWASHER KITCHENAID KDTM504EPA2 "q1-no q2-nocomplaint of the dishwasher leaking ,after using the clear door adjusted the door gasket on the left side; ordrng 1 dsw10860176 (arm)"
WASHER WHIRLPOOL WTW5000DW1 tech replaced faulty capacitor unit is operaing aa designed however irear feet were missing and need to be replaced.; ordrng 2 WPW10687506 (leveling leg)s
REFRIGERATOR WHIRLPOOL KSSC42FMS01 found no pwer coming to oulet advised cust to call eletricain
REFRIGERATOR KITCHENAID KRFF507HPS00 customer answered no to Q1 & Q2 customer complaint:dispenser ui panel not displaying.tech need to replace falty display and control board.; ordrng 1 W11405309 (ui panel) and 1 W11224256 (main control board)
DOUBLE WALL OVEN WHIRLPOOL WOD51EC7HW01 sr#7727955490 800 253-1301customer answered no to Q1 & Q2 customer complaint:unit door has signs of discoloring after self cleaning.tech avised customer to shut door in between cooking batchesand door discoloring after atuo clean is normal due to due temp is cooler than cavity and sometimes clean up will need to be manually done with a degreaser.unit is operating as designed.also tech did find door gasket is faulty and needs to be replaced.however customer does not want unit to repaired but replaced due unsatisfactory results of self cleaning cycle.W10856596 door gasketWPW10320793 inner door frameWPW10347597 door glass
COMPACTOR WHIRLPOOL GC900QPPB6 (email@example.com)customer complaint:unit will not ower up.tech tested unit and found outlet is not working tech lugged unit into another source and unitnis operating as designed.unit panel has dents on both sides and needs to be replaced.; ordrng 1 WP9871311 (panel black)
WASHER WHIRLPOOL WTW5000DW1 customer complaint:unit will not go into a spin or agitate.tech tested unit and found faulty capacitor needs to replaced .; ordrng 1 W11395618 (capacitor)
REFRIGERATOR KITCHENAID KRFF507HPS00 sr#7727945296customer complaint:unit fridge side not cooling properly. tech changed from adc to 8hr defrost.unit is operating as designed.also tech advised customer on maintenance and operation.
REFRIGERATOR-FD WHIRLPOOL WRF555SDFZ09 "CUSTONER ANS TO Q1,Q2:NO CHECKED ONE FRENCH DOOR REFRIGERATOR AND FOUND DISPENSER DRIPPING WATER REPLACE FITTING CONNECTOR AT THE DOOR HINGE WATCH FOR AWHILE NO DRIPPING ADVICE CUSTOMER TO LET ME KNOW IF DRIPPING CONTINUE DID NOT SIGN DUE TO COVID 19 PROTOCOL; used 1 WP4373559 (FITTING) from stock"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "customer complaint:dispenser leaking at disenser and unit fridge not cooling properly.tech ned to replace ui control ,main bard and defrost fridge evap.; ordrng 1 W11387384 (ui control) and 1 WPW10675033 (cntrl-elec) and 1 WPW10624574 (power supply board), ordrd 1 00-27-018 (gasket)"
REFRIGERATOR KITCHENAID KRSF505ESS01 "customer ans to q1,q2:no checked one side by dside refrigerator and found the freezer temp 0*f no ice build up on the fresh food coil temp setting set normal reset the water filter status light advice customer to watch unit temp for couple of days did not sign due to covid-19 protocol"
MICROWAVE KITCHENAID n/a customer answered no to Q1 & Q2 customer complaint:unit stopped cooking.tech tested unit and found mag and inverter is faulty.and needs to be replaced.; ordrng 1 ovenkart (oven kart) and 1 W10217711 (inverter ) and 1 W11346197 (mag ) and 1 W10915648 (appliance mgr )
DISHWASHER MAYTAG MDB8989SHZ0 tech replaced faulty drain line .unit is operating as designed.
RANGE WHIRLPOOL WFG320M0BS0 ref#3183328632tech replaced faulty ignitor.unit is operating as designed.
RANGE WHIRLPOOL WFG320M0BS0 customer complaint:unit stopped baking.tech found that faulty ignitor needs to be replaced.; ordrng 1 W10918546 (igntr-oven 49.41)
DRYER MAYTAG MEDB835DC4 customer compaint:unit making noise in operation.tech tested unit and coud not duplicate nose.unit is operating as designed.
OVEN WHIRLPOOL WOD51EC7HS01 customer complaint:unit light intermittly not working properly.tech replace faulty ui panel .unitnis operating as designed.
MICROWAVE WHIRLPOOL WMH31017HS3 "replaced mag, mag thermostat. unit is working as designed.Q1:NQ2:NNO sig due to covid19"
WASHER WHIRLPOOL WTW4955HW1 replaced shorted drain and control. unit is working as designed. ran unit through calibration cycle afterwards. Q1:NQ2:NNO SIG DUE TO COVID19
REFRIGERATOR KITCHENAID KRFC302ESS00 RAIL-MULLN broken in middle needs to be replaced. causing issues with door closing and gaskets not sealing.Q1:NOQ2:NONo sig due to COVID19; ordrng 1 W11177230 (MULLN)