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for Duluth, GA
Lynn - Duluth, GA
Flamingo arrived as scheduled, knew exactly what was wrong and repaired it under warranty. We couldn't have had a better experience!
Jodi - Duluth, GA
In & out ... tech new what he was doing
Tyler - Duluth, GA
Jerome , was really nice and knew his job ! Thank you very much Jerome your service was truly Greatful......
Rhonda - Duluth, GA
Dajah - Duluth, GA
I had a great experience!!
Jessica - Duluth, GA
Colin - Duluth, GA
He was a great help. He explained everything very well. And gave me some good suggestions on how to better load the dishwasher. He also pointed out the lines where you put the dish soap that I have never seen before. He was very polite.
Roshana - Duluth, GA
The serviceman was punctual, professional, and friendly. He walked me through how to reset various options on my KitchenAid refrigerator and promptly emailed me an electronic receipt.
Kim - Duluth, GA
The problem with the Maytag dishwasher was difficult to track and identify, but Jerome continued his efforts and was successful. A good job well done!
Great service. Great rep
William - Duluth, GA
Bill - Duluth, GA
Cynthia - Duluth, GA
James - Duluth, GA
AV - Duluth, GA
Michelle - Duluth, GA
Tyler was a very courteous young man. He was very knowledgeable and understood the problem with our washer. He ordered the necessary parts and worked quickly to make the repairs. His portion of our experience was excellent. However, the scheduling process could be improved. Waiting to be given a window of time and trying to reschedule it was a challenge. I ended up caught in a loop of being told I have to wait to be given an appointment window of time and only then I can call to reschedule. Then to be told them that if I can’t be there when the tech comes out, the appointment will be automatically be rescheduled. It’s not be very time efficient for neither myself nor the responding tech. It would have been less frustrating to talk to a person who could actually work with me on setting a window that would benefit us both.
The service man was very helpful. I appreciate his professionalism.
George - Duluth, GA
Chris - Duluth, GA
Scott - Duluth, GA
Lester was extremely experienced and professional. He was able to diagnose the problem and after ordering the part came back the following week to fix it. Saved so much money as he was able to save the ice maker vs us having to buy a new one.
Great problem solver
JB - Duluth, GA
Tim was able to find a solution to the problem that had persisted.
Mark Mueller - Duluth, GA
Jerome, was the pinnacle of home service agents; and Believe me, I have a great number of experiences, over 45 years. He was extremely professional and thorough, plus he actually had experience and demonstrated that he knew what he was doing. When I discover talented Professionals like Jerome, I suggest to the employer, like now, that they are elevated in pay scale and position to teach this level of customer service. Jeromes approach and obvious pre- preparation are not intuitive skills. These skills need to be “taught” to people and Jerome is the right person to set that example, and instruct future service agents. Trust me, I am not easily impressed, and have written several eviscerating reviews in the past with poor service experiences. However I also go above and beyond with sharing my overwhelming appreciation and recognition of outstanding service and agents like Jerome.
Babette - Duluth, GA
They are so friendly and helpful. I trust them completely
Easy, polite, painless
Adam - Duluth, GA
Jerome didn’t end up needing to fix or replace any part of our dishwasher. He helped us understand how to avoid the issues we were having. Working great now!
Oanh - Duluth, GA
Seamus - Duluth, GA
service was very good.
"Myron - Duluth, GA
Willis - Duluth, GA
Customer - Duluth, GA
Susan - Duluth, GA
DISHWASHER JENN-AIR JDB9800CWS2 Reinstall dishwasher to customer specifications unit is operating as designed customer did not sign due to COVID-19 q1n q2n
REFRIGERATOR WHIRLPOOL WRX535SDHZ03 Unit has stripped screw on left door handle unit needs new door handle for it to open and close properly customer did not sign due to covid19 q1n q2n ; ordrng 1 W11045129 (Door handle)
OVEN WHIRLPOOL KEMC378KSS01 Due to install location unit will need two techs to do the repair. Customer did not sign due to covid19 q1n q2n ; ordrng 1 2man (2man)
DISHWASHER JENN-AIR JDB9800CWS2 Replaced slides under scode unit now operating as designed customer did not sign due to Covid19 q1n q2n
REFRIGERATOR WHIRLPOOL ED5PHAXMB00 customer answered no to Q1 & Q2no signature due to covid customer complaint:door chute assembly is faulty and needs t be replaced.customer decliened est and will call back when ready.est 277.97
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ff evap harness and thermistor unit now operating as designed customer did not sign due to covid19 q1n q2n
OVEN WHIRLPOOL KEBS107SSS04 order part broiler element cust; ordrng 1 WP9760774 (elmnt-brol) and 1 ovendolley (oven dolley)
MICROWAVE WHIRLPOOL KHHC2090SSS2 displaly works sometime order part no to covid-19 q1 q2 q3; ordrng 1 W10283390 (door/mw)
REFRIGERATOR KITCHENAID KRSF705HPS00 customer answered no to Q1 & Q2no signature due to covid customer complaint:after dumping three buckets of ice unit taking to long to make more.tech found that unit is operating as designed tech advised customer that unit is making normal ice time.
FREEZER WHIRLPOOL WRV986FDEM01 sr#7728766579tech replaced faulty pantry harness and main board.also defrosted evap and secured frige evap thermistor.customr is aware that unit needs 24-48hr for better cooling results
WASHER MAYTAG MVWC565FW1 Replaced control with faulty pressure switch unit is now operating as designed customer did not sign due to covid19 q1n q2n
RANGE JENN-AIR JGCP636ADP customer answered no to Q1 & Q2no signature due to covid customer complaint:unit will not ignite properly.tech found that left front and rgt front orfice holder is NLAand customer is aware in order to compete repair all parts needs to be available.est if all part were available 900-1500.
WASHER-TOP LOAD WHIRLPOOL WTW4855HW1 "CUSTYOMER ANS TO Q1,Q2:NO CHECKED ONE TOP LOAD WASHER AND FOUND INLET VALVE LEAKING WHILE UNIT IS OFF REPLACE ONE VALVE RECALIBERATE MACHINE CONTROL AND TEST WASH CYCLE STOP UNIT NO WTER LEAK OR DRIP DID NOT SIGN DUE TO COVID 19 PROTOCOL"
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit has iced up ff evap unit needs new drip pan and thermistor harness service pointer s16360 covers labor for the repair customer did not sign due to covid19 q1n q2n ; ordrng 1 W11087438 (Thermistor harness)
DOUBLE WALL OVEN JENN-AIR JJW2830DS01 tech replaced faulty thermal fuse and rear themostat.unit is operating as designed.
WASHER MAYTAG n/a Balanced unit now operating as designed customer did not sign due to covid19 q1n q2n
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 installed compressor recharged unit no to covid19 q1 q2 q3 not sign due to covid19
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Leveled doors and adjusted freezer door handle unit now operating as designed customer did not sign due to covid19 q1n q2n
DRYER WHIRLPOOL NED4655EW1 Unit has severely blocked duct leaving the home tested with the whirlpool dryer vent detection device unit is heating advised customer to have a professional vet company come out and clean the ductwork going from the dryer to the exit port on the side of the house unit is operating as designed customer did not sign due to COVID-19 q1n q2n
WASHER WHIRLPOOL WFW6620HW0 sr#7728customer answered no to Q1 & Q2no signature due to covid customer complaint:unit leaking in operation.tech testedcunit and found that buld up on glass and load size can cause front leaks.tech advised customer on operation and maintenance.unit is iperating as designed.
DRYER AMANA NED4655EW1 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit stopped heating.tech tested unit and found that cutoff thermostat went bad due to poor main exhaust air flow.tech advised customer to have line professionally cleaned.tech replaced faulty thermostat and unit nis operating as designed.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit is leaking.tech defrosted drain line.unit is operating as designed.
ICE MAKER JENN-AIR JIM159XYRS0 sons cell 404 697-5255customer answered no to Q1 & Q2no signature due to covid customer complaint:unit stopped making ice.tech tested unit and found no error codes.unit evap plate was show frost but not water flow.tech reset unit and unit is operating nas designed.also tech adbvised customer on operation and maintenance.
REFRIGERATOR-FD KITCHENAID KRMF706ESS01 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit stopped making ice.tech need to replace faulty ice maker fan and ice maker.; ordrng 1 W11294907 (icemaker) and 1 W10846539 (ice maker fan)
REFRIGERATOR AMANA ASI2575GRS04 Thawed freezer evap and found disconnected heater reconnected heater and tested unit it is now operating as designed customer did not sign due to covid19 q1n q2n
WASHER MAYTAG MVWC565FW1 2nd trip noticed same 2 errors and found unit to operate in diagnostic but in normal operation it would not go into spin and agitate I am going to replace the main control with water level sensor and suspension rods due to unit having a lot of movement in drum when tested ; ordrng 1 W11162438 (Control) and 1 W11130362 (Suspension)
N/A N/A n/a customer answered no to Q1 & Q2no signature due to covid customer complaint:unit not drying properly.tested unit with air a flow tester and unit failed.customer is aware main exhaust needs to be cleaned professionally.unit is operating as designed.
COMPACTOR WHIRLPOOL GC900QPPB6 tech replaced faulty door panel.unit is operating as designed.
DISHWASHER WHIRLPOOL WDTA50SAHB0 Replaced sump unit now operating as designed customer did not sign due to covid19 q1n q2n
REFRIGERATOR AMANA ASI2575GRS04 Unit has severe frosting on freezer evap unit needs new evap harness with bimetal customer did not sign due to covid19 q1n q2n ; ordrng 1 W11405276 (Harness)
WASHER MAYTAG MVWC565FW1 Unit is calibrated as designed now advised customer on use and care of unit customer did not sign due to covid19 q1n q2n
WASHER MAYTAG MVWX655DW1 Unit is located in a dog grooming facility advised the facility on proper use and care of this washer and loading recalibrated washer and ran a test cycle with a load present advised on...Detergent use (between 1/4 cup and 1/8 cup)Lighter loads (2-3 fleece and no more than 6-7 towels)Rinsing mop heads free from as much cleaning solution as possible to rid the washer of suds. Also advised to shake free as much hair from the articles being washed before they are put in to wash. Unit is operating as designed after I balanced and tested it. Customer did not sign due to covid19 q1n q2n
WASHER WHIRLPOOL WFW560CHW0 Tech was assigned as a helper;
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that he has replacement part being delivered to him via KitchenAid customer inquired about cleaning up top rack advised until the rack is repaired the cleaning would be diminished due to not fall pressure customer did not sign due to COVID-19 q1n q2n ?
FREEZER WHIRLPOOL WRV986FDEM01 Unit sealed system is operating as designed the issue is the crisper ui it has corrosion and is damaged unit will need new drawer face and ui and 3 way valve ; ordrng 1 W10815674 (Door) and 1 Wpw10677119 (Ui) and 1 W11036448 (3way valve) and 1 Wp482338 (Rtv)
REFRIGERATOR KITCHENAID KRFF707ESS01 Adjusted freezer temps and tested fans and checked seals unit is operating as designed and is making ice advised customer to give time for refrigerator to cool down in properly make ice unit is operating as designed customer did not sign due to covid19 q1n q2n
OVEN KITCHENAID KOCE507ESS09 Unit needs new oven bulb ; ordrng 1 WPW10472384 (Bulb)
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced evap fan motor unit now operating as designed customer did not sign due to covid19 q1n q2n
DISHWASHER MAYTAG MDB8989SHZ0 Replaced main control and inlet water valve unit is now operating as designed tested for leaks no leaks found customer did not sign due to covid19 q1n q2n
REFRIGERATOR KITCHENAID KRFC704FPS03 Contacted Techline they advised and remove the cover and inspect for ice and get rid of any ice it’s there I did is they asked found a piece of tape possibly blocking the airflow into the refrigerator section remove the tape and advise the customer to wait 24 hours for proper cooling in to contact me back if it is not cooling at that time customer did not sign due to COVID-19 file number 7728404402 Q1n q2n