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for Duluth, GA
Vickie - Duluth, GA
Nice and professional
Lynn - Duluth, GA
Flamingo arrived as scheduled, knew exactly what was wrong and repaired it under warranty. We couldn't have had a better experience!
Jodi - Duluth, GA
In & out ... tech new what he was doing
Tyler - Duluth, GA
Jerome , was really nice and knew his job ! Thank you very much Jerome your service was truly Greatful......
Rhonda - Duluth, GA
Dajah - Duluth, GA
I had a great experience!!
Jessica - Duluth, GA
Colin - Duluth, GA
He was a great help. He explained everything very well. And gave me some good suggestions on how to better load the dishwasher. He also pointed out the lines where you put the dish soap that I have never seen before. He was very polite.
Roshana - Duluth, GA
The serviceman was punctual, professional, and friendly. He walked me through how to reset various options on my KitchenAid refrigerator and promptly emailed me an electronic receipt.
Kim - Duluth, GA
The problem with the Maytag dishwasher was difficult to track and identify, but Jerome continued his efforts and was successful. A good job well done!
Great service. Great rep
William - Duluth, GA
Bill - Duluth, GA
Cynthia - Duluth, GA
James - Duluth, GA
AV - Duluth, GA
Michelle - Duluth, GA
Tyler was a very courteous young man. He was very knowledgeable and understood the problem with our washer. He ordered the necessary parts and worked quickly to make the repairs. His portion of our experience was excellent. However, the scheduling process could be improved. Waiting to be given a window of time and trying to reschedule it was a challenge. I ended up caught in a loop of being told I have to wait to be given an appointment window of time and only then I can call to reschedule. Then to be told them that if I can’t be there when the tech comes out, the appointment will be automatically be rescheduled. It’s not be very time efficient for neither myself nor the responding tech. It would have been less frustrating to talk to a person who could actually work with me on setting a window that would benefit us both.
The service man was very helpful. I appreciate his professionalism.
George - Duluth, GA
Chris - Duluth, GA
Scott - Duluth, GA
Lester was extremely experienced and professional. He was able to diagnose the problem and after ordering the part came back the following week to fix it. Saved so much money as he was able to save the ice maker vs us having to buy a new one.
Great problem solver
JB - Duluth, GA
Tim was able to find a solution to the problem that had persisted.
Mark Mueller - Duluth, GA
Jerome, was the pinnacle of home service agents; and Believe me, I have a great number of experiences, over 45 years. He was extremely professional and thorough, plus he actually had experience and demonstrated that he knew what he was doing. When I discover talented Professionals like Jerome, I suggest to the employer, like now, that they are elevated in pay scale and position to teach this level of customer service. Jeromes approach and obvious pre- preparation are not intuitive skills. These skills need to be “taught” to people and Jerome is the right person to set that example, and instruct future service agents. Trust me, I am not easily impressed, and have written several eviscerating reviews in the past with poor service experiences. However I also go above and beyond with sharing my overwhelming appreciation and recognition of outstanding service and agents like Jerome.
Babette - Duluth, GA
They are so friendly and helpful. I trust them completely
Easy, polite, painless
Adam - Duluth, GA
Jerome didn’t end up needing to fix or replace any part of our dishwasher. He helped us understand how to avoid the issues we were having. Working great now!
Oanh - Duluth, GA
Seamus - Duluth, GA
service was very good.
"Myron - Duluth, GA
Willis - Duluth, GA
Customer - Duluth, GA
MICROWAVE WHIRLPOOL KMBS104ESS Replaced main ui board unit now operating as designed customer did not sign due to covid19 q1n q2n
ICE MAKER KITCHENAID KUIS18NNXB0 Unit needs water valve the is leaking ; ordrng 1 W10585391 (Valve) and 1 WP12544124 (Valve)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit had disconnected control board plug causing unit to intermittently operate repaired connection unit now operating as designed customer did not sign due to covid19 q1n q2n
DISHWASHER WHIRLPOOL WDF520PADW7 Unit is draining properly unable to replicate any issues
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Found large gap on the left side of the FF door.Heated up door gasket to mold the gasket back in place.Door is now closing properly.
WASHER WHIRLPOOL MVWB765FW Replaced main control and calibrated unit it is now operating as designed customer did not sign due to covid19 q1n q2n
WASHER WHIRLPOOL MVWB765FW Unit needs new control customer did not sign due to covid19 q1n q2n ; ordrng 1 W11429620 (Control)
ICE MAKER KITCHENAID KUIX505ESS Unit has damaged drain pump which caused a leak and bowed floor panels I noted this with the customer and got a disclaimer signed and pictures taken of the damage. Unit will need new drain pump to operate properly. Customer did not sign due to covid19 q1n q2n ; ordrng 1 W10825875 (Drain pimp)
DISHWASHER WHIRLPOOL WDF520PADW7 Unit has burned out element unit will need new element customer did not sign due to covid19 q1n q2n ; used 1 W10518394 ( Element) from stock
WASHER WHIRLPOOL WTW8040DW0 Unit was purchased on 3/30/20 by owner lid is damaged and not closing properly unit needs new lid to operate. Customer did not sign due to covid19 q1n q2n ; ordrng 1 W11101059 (Lid)
FREEZER WHIRLPOOL WRF767SDHZ00 Replaced freezer led module unit now operating as designed customer did not sign due to covid19 q1n q2n ; used 1 W11462342 ( Module) from stock
REFRIGERATOR KITCHENAID KRFC704FSS00 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit is intermiitly leaking from right side of fridge.tech found that drain line was clogged with soot.tech cleaned drain line and unit is operating as designed.also tech advised customer operating and maintenance.
REFRIGERATOR WHIRLPOOL GD5RHAXNQ00 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit freezing food on fridge side.tech fund that upper door seal and cabinet needs to be always free of any thing sicky or anything of that nature for better cooling results.also tech defrosted found freezer drain line that had a plug of debris that was removed and now unit is operating as designed.tech advised customer on operation and maintenance..
WASHER WHIRLPOOL WTW7500GC2 customer answered no to Q1 & Q2no signature due to covid customer complaint:unit will not complete cu\'ycle.tech found error code f0e5 off balance.tech tested unit and unit is operating as designed.alos tech advised customer on operation and maintennce.
RANGE WHIRLPOOL WFE540H0AS0 customer answered no to Q1 & Q2no signature due to covid customer complaint:bake element will not heat.ech found that bake element is faulty and needs to be replaced.; ordrng 1 W10779716 (elmnt-bake 58.57)
REFRIGERATOR KITCHENAID KSSC48QTS02 Replaced main control board unit now operating as designed customer did not sign due to covid19 q1n q2n
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 no q1 no q1 cycled im tested ok steamed gasket to get door to seal job completed
DISHWASHER WHIRLPOOL WDF330PAHB2 Tested dishwasher and found proper operation advised tenant on proper use and care of dishwasher unit is operating as designed customer did not sign due to covid19 q1n q2n
REFRIGERATOR KITCHENAID KRFF507HPS00 Spoke with Adrian from Techline he recommended checking the amp draw on compressor. Customer did not sign due to covid19 q1n q2n ; ordrng 1 WPW10466675 (Compressor)
REFRIGERATOR WHIRLPOOL KFIL27CXMS0 Unit has bent arm in ice bucket customer will replace ice bucket them selves customer did not sign due to covid19 q1n q2n
REFRIGERATOR WHIRLPOOL WRX535SDHZ03 Replaced handle and customer complaint of left door not staying open I tested unit and it is staying open as designed Customer did not sign due to covid19 q1n q2n
OVEN WHIRLPOOL KEBS107SSS04 installed broiler element tested unit ok now no to covid 19 q1 q2 q3 not signeddue to covid19 pay infull
MICROWAVE WHIRLPOOL KHHC2090SSS2 installed m/w door tested unit ok now no to covid19 q1 q2 q3 not signed dus to covid19
REFRIGERATOR KITCHENAID KRFF507HPS00 tech replaced faulty door due to faulty harness.also tech need to order faulty ui panel.; ordrng 1 W11405309 (ui panel)
DISHWASHER JENN-AIR JDB3200AWS5 tech replaced faulty control board and control panel.tech also advised customer on operation and maintenance.unit is. operating as designed.
WASHER WHIRLPOOL WTW4855HW1 installed outer tub pressure connector cracked cut and glued tested unit ok now no to covid19 q1 q2 q3 not signed due to covid19
OVEN WHIRLPOOL KEMC378KSS01 sr#7728852142customer answered no to Q1 & Q2no signature due to covid customer complaint:recall wire with jumper to double line break to rear thermal fuse replacment was performed.also customer had problems with microwave and other preventive isssues that customer decliened to repair.unit is operating as designed.
FREEZER WHIRLPOOL WRV986FDEM01 "Replaced 3 way valve,tested ok..Q1,Q2 No"
DISHWASHER JENN-AIR JDB9800CWS2 Reinstall dishwasher to customer specifications unit is operating as designed customer did not sign due to COVID-19 q1n q2n
REFRIGERATOR WHIRLPOOL WRX535SDHZ03 Unit has stripped screw on left door handle unit needs new door handle for it to open and close properly customer did not sign due to covid19 q1n q2n ; ordrng 1 W11045129 (Door handle)
OVEN WHIRLPOOL KEMC378KSS01 Due to install location unit will need two techs to do the repair. Customer did not sign due to covid19 q1n q2n ; ordrng 1 2man (2man)
DISHWASHER JENN-AIR JDB9800CWS2 Replaced slides under scode unit now operating as designed customer did not sign due to Covid19 q1n q2n
REFRIGERATOR WHIRLPOOL ED5PHAXMB00 customer answered no to Q1 & Q2no signature due to covid customer complaint:door chute assembly is faulty and needs t be replaced.customer decliened est and will call back when ready.est 277.97
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ff evap harness and thermistor unit now operating as designed customer did not sign due to covid19 q1n q2n
OVEN WHIRLPOOL KEBS107SSS04 order part broiler element cust; ordrng 1 WP9760774 (elmnt-brol) and 1 ovendolley (oven dolley)
MICROWAVE WHIRLPOOL KHHC2090SSS2 displaly works sometime order part no to covid-19 q1 q2 q3; ordrng 1 W10283390 (door/mw)
REFRIGERATOR KITCHENAID KRSF705HPS00 customer answered no to Q1 & Q2no signature due to covid customer complaint:after dumping three buckets of ice unit taking to long to make more.tech found that unit is operating as designed tech advised customer that unit is making normal ice time.
FREEZER WHIRLPOOL WRV986FDEM01 sr#7728766579tech replaced faulty pantry harness and main board.also defrosted evap and secured frige evap thermistor.customr is aware that unit needs 24-48hr for better cooling results
WASHER MAYTAG MVWC565FW1 Replaced control with faulty pressure switch unit is now operating as designed customer did not sign due to covid19 q1n q2n
RANGE JENN-AIR JGCP636ADP customer answered no to Q1 & Q2no signature due to covid customer complaint:unit will not ignite properly.tech found that left front and rgt front orfice holder is NLAand customer is aware in order to compete repair all parts needs to be available.est if all part were available 900-1500.